The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Affordability: 5 Location: 5…read moreReservations: 5 Customer Service: 3 We rented a vehicle from enterprise during our vacation to Calgary last week. They're conveniently located at the international Airport, which was great for customers traveling with luggage. The staff that assisted us with the vehicle were very professional, but we were a little surprised that our vehicle had some damage upon our pickup. So of course we took photos and videos, so we won't have any issues upon us returning the vehicle in a few days. I've rented cars on multiple occasions during our travels, and this was the first time in the last 10yrs that I never received a receipt after I returned the vehicle. It's now been 10 days since we returned the vehicle on June 1st, and we are still waiting for our receipt to be emailed to us. Our overall experience was good, and we were eventually charged correctly based on our reservations. I'm not sure if this enterprise location is just super busy or if they're under staffed, but we've definitely had better customer service with other companies.

From the time I picked up the rental vehicle to the time I dropped off the vehicle. The staff were…read morefantastic!! I was able to get a rental from this location even though every vehicle was rented I was told. I did have to up the size too SUV which was a bit larger then I was use to driving, it all worked out. The only down fall the SUV was a gas guzzler!! I still had fun driving it around all the same. Note: Take your time and take plenty of pictures of the inside and outside including windshield of the vehicle before driving off the lot also take a picture of the gas level. Make sure the staff are aware of any small damage no matter how small it is to the staff. Pictures are a thousand words that are time stamped. The lot for the customers is quite small it felt tight to park. Maybe because the vehicle I had was larger. LOL I do believe this is the only location downtown Calgary. It's fairly busy well at least when I showed up. All around good experience so far and will return if ever needing a rental.

Very dishonest company which doesn't follow through on promises made. I wouldn't suggest you rent…read morefrom here unless you want to be disappointed. Many other options available.

We rented our car from Jasper AVIS office and did a one way to drop it off in Calgary…read more It took us a long time to find the entrance to the parkade as it was late at night and so the office was closed. The parkade was also gated and looked shut. So we circled around the block several times trying to find where we could drop off the car. I guessed it did not help that we got the car from another location so we did not have any instructions or map on where to drop the car off. In the end, we managed to enter the parkade by fluke. We drove further up the ramp to check the parkade information, and the gate opened as the car neared it. That would have been extremely helpful if it was mentioned anywhere the gate would open even at night. Once we got in, it was relatively to park the car and drop off the key and rental sheet in the box. Take pictures of the car before leaving in case of dispute on the car condition.

$1,655 plus a $750 hold for a 10 hour rental... It was…read moresupposed to be $150. Told the lady at the counter i needed to drive to Spokane WA USA to catch a flight later that night. I left and 4 hours into my 8 hour drive i see that the drop off location is back in Calgary. I call them to fix the mistake. and they tell me that i owe them $2,200.00. Greatest rental car experience I have ever had.

Worst car rental experience EVER! First they're trying to scam on deposits, and refusing to return…read moreit, then demanding 4 different references, that they can call and harass before releasing the vehicle, all for a paid insurance claim!

From the owner: Need a rental car in Strathmore, AB? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fix Auto location today.

We rented from here when vacationing out West from Montreal. Picked up car here and dropped off a…read moreVancouver airport. The service from Dilkash and Ali were excellent. They went out of their way to make sure we were satisfied, which included calling 30 minutes after we had left to tell us they had another better car for us at same price! Plus the price from this location rather than renting from the airport is significantly cheaper! If you want great service and a great price rent your cars from these guys, thanks Dilkash and Ali!

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

I found this car rental place off of Expedia when I was planning my trip to Alberta, CA. Overall my…read morecar rental experience was outstanding. I got a nice subcompact SUV (2024 Nissan Kicks) that had good fuel efficiency on the highway for roughly less than $35 USD/day. I have almost no complaints except for the fact that getting to this facility requires extra effort. For US travelers, gates 15-16 are typically where you'd arrive from in Calgary airport however the gate to board the bus to Routes is at Gate 7 which is a very long walk. When you arrive at Gate 7 wait for the bus to arrive to board where it's another 10-minute drive to the facility to pick up your car. The entire process from boarding the bus to car retrieval was about 45-50 minutes. You'll need to allow extra time when returning your car as well. The other thing they don't tell you is where to drop the car off when returning. And even those instructions were mixed based on who I was talking to. I was told to return the car to the back of the building while some customers were able to drop off in the front. It was a bit disorganized but aside from that, it was decent service at good value.

I would not recommend renting from this company…read more They charged me for leaving the province, even though I told them in advance that I would be crossing the provincial border. If that was going to result in an extra fee, it should have been clearly explained before I rented the vehicle. The airport shuttle was another major issue. It took so long that I almost missed my flight. If you're relying on their shuttle, leave yourself much more time than you think you'll need. After this experience, I would rather pay the extra money to rent from a larger company like Enterprise or Hertz. It may cost more upfront, but in my experience it's worth it for the better service, clearer policies, and peace of mind. Overall, this was a frustrating experience, and I won't be renting from this company again.

Just the most thoughtful, helpful customer service both picking up and dropping off. When we…read morearrived the person sized up our family size and pointed us to the appropriate cars to choose from. Upon our return, Raj directed us to the specific terminal that we needed. Car definitely needed windshield wipers replaced which we didn't realize that we were on the drive. Pointed out when we returned and got a discount.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!