This is my go to hardware store. You are greeted with a sincere smile and a friendly hello every time. Prices are reasonable. They usually have anything that I might need to fix and everyday situation. Tools, bolts, trash canes, paint, light bulbs, garden supplies, bird feed, and everything BBQ. PS: tThey are dog friendly. Even offer the doggos biscuits! read more

New Albany Ace Hardware - Exterior - Hardware Stores Near Me - New Albany, Ohio

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Free Assembly and delivery of my Weber 210 E. Delivery was on time and the grill looked amazing. Driver was polite, friendly and placed the grill on my deck. Love the instant ignite and it cooks burgers and steaks evenly with no flareups. A+++ read more

kalib was such a great help today!! I had a pretty unconventional request and he was on board to see what he could do immediately. first time I've ever been to an Ace before and if I ever need anything else hardware-related, I'll definitely be returning. thanks again for your kindness and assistance kalib! :) read more

Ace hardware is a Benjamin Moore paint dealer Agean teal was the BM color of the year last year Stopped in to grab a paint chip Guy at counter told me t to ask 6foot away paint Guy who was helping another customer buy several paint galleons after 15-20 minutes of counter Guy and I standing there both doing nothing paint Guy talks to me Never heard of BM PAINT OF YEAR Agean Teal Can't find it wants me to tell him his BM color code Did tell everyone my opinion of their store and went to another BM dealer who knew what he was doing read more

I've been coming here for propane and wood chips for my smoker. Every time I come, the staff is friendly, my propane tank gets filled quickly, and I've never had an issue. The rewards program saves me a few dollars on propane every time I fill up, the rewards add up, and I like the birthday gift card. Looking forward to coming here for other needs! read more

I wanted to get my chefs knives sharpened. Normally I go to my local Ace in Westerville. Found out they no longer do that so they referred me to the Johnstown Ace. I called before I drove there and asked if they do sharpening in house and how long was the wait. The lady I spoke to said yes in house and it takes 2 minutes. I drove to this Johnstown location and spoke to one of the associates in the store. She then proceeded to grab a clipboard and wanted to get my contact info since it was not going to be right away. Confused I asked why a wait since I was told over the phone 2 minutes. This associate said there were other people ahead of me for the job to get done and it would not be right away. I then found out the person who does the sharpening was not even in. He was on a break and not available. Sorry Charlie, you had one shot at getting my business. I will not be coming back. read more

I've been painting a bedroom with Benjamin Moore paint and the employees at Ace have been extremely helpful, pleasant and efficient. I've had to return several times for more supplies and can always count on quick service and a smile. Wesley in paint is knowledgeable and a great conversationalist while waiting on the paint to mix Love this hometown store! read more

I'm here almost everyday, and although I've had a couple experiences with two of the older women who work the register, David, Jacob and the rest of the staff are amazing! David, you need to try and duplicate Jacob! He's awesome! He helped me with a plumbing jam today big time. Thank you read more

PROOF: This Ace Hardware will take your money in unfair and shady means, if not outright fraud, if given the chance. BE CAREFUL GOING TO THIS STORE. My story -- I went to Ace Hardware with the goal of getting a car key cut and reprogrammed. I heard Ace Hardware did this so people did not have to go to the dealership. Great. I went there with a key I bought online. I asked to get it cut and reprogrammed. They said it would be $57 since I brought the key in with me. They made me sign a small piece of paper, that someone else had already signed (strange), that ONLY STATED "you hold Ace Hardware not liable if we damage your 3rd party key or if the 3rd party key does not work." THE PAPER SAID NOTHING ABOUT $57 FEE BEING NON-REFUNDABLE EVEN IF THEY COULD NOT GET THE KEY TO WORK!!! After signing, they take me up to the front desk to pay $57 for the service (AGAIN, NO ONE GAVE ANY VERBAL OR WRITTEN WARNING AT THE FRONT DESK THAT THIS $57 FEE BEING NON-REFUNDABLE EVEN IF THEY COULD NOT GET THE KEY TO WORK). I paid. Then the Ace Hardware rep and I went out to my car the rep tried for 15 minutes to get my newly cut key to work and the car reprogrammed. THE REP COULD NOT GET THE KEY TO WORK !!! It is at that point, AND ONLY AT THAT POINT, that the Ace Hardware Rep told me that most 3rd party keys do NOT work and that is why Ace Hardware sells their own keys. We walk back to the store. ACE QUOTES ME $159 TO ORDER AN ACEHARDWARE KEY AND REPROGRAMMING! I then say, "Ok, well since you could not get my key to work, let's refund that charge and I'll order the $159 Ace Hardware key." ONLY THEN WAS I TOLD THAT THEY DO NOT OFFER ANY REFUNDS FOR 3RD PARTY KEYS, EVEN IF THEY FAIL TO GET THE KEY TO WORK!!!! I was shocked! The Ace Hardware Rep had a look on her face that she knew what she was doing was wrong. But said "Dave the manager" will have to be called and asked to see if Dave will approve the refund. After 2 days of waiting, "Dave the manager" finally gets back to the Ace Hardware Rep who gets back to me that the best they can do is provide a $20 refund (NOT a full $57 refund). THIS IS HOW THIS ACE HARDWARE STORE DOES BUSINESS. THIS IS HOW THEY TREAT THEIR CUSTOMERS. BUYER BEWARE... ACE HARDWARE IN NEW ALBANY AND DAVE THE MANAGER IS TOO BIG TO CARE! read more

New Albany Ace Hardware - Ace Hardware store in New Albany, Ohio - Hardware Stores Near Me - New Albany, Ohio

Very convenient. While the workers are friendly, their product line information is super limited. Prices are a bit on the high side. Mask wearing for the workers seem to be optional even though it is a State requirement. read more

A little information about the Ace Hardware in New Albany by Giant Eagle. I had to buy a few quart's of oil there last week, I paid $6.99/qt. Thought that was high, I had a couple of extra quarts to return and was in Heath so I went to the Ace over there by Lowes. They would only give me $4.99/qt back even though I had the receipt from New Albany. So I loaded them back up and returned the to New Albany, asked for the manager and he said he couldn't do anything. I said oh well and I'll never spend another 140% markup in his store again. I don't know if this is standard for this store but I have to assume it is. Not a business practice I agree with or will tolerate! What a hassle so not my convenient neighbor hood hardware store. read more

Always helpful and friendly. I love coming here over Home Depot or Loews. Also if say you're just looking they let you look. Wish they were just a little bigger but it's still my go to store if they carry it. read more

This is a great place to go for any reason even renting a U-Haul or just grabbing a snack on Thursdays when they have the Smiths food truck outside also great pricing on bird food read more

Pushy sales staff with very limited selection. Went here after trying unsuccessfully to repair faucet on my own. Yes I was covered in grease and whatnot. You'd think they'd never seen dirt on a person before. You're a hardware store not Cartier. read more

The ladies at the register are very friendly and comical, staff is active with assisting you, and there's an older gentleman that knows that store like the back of his teeth and can offer good advice for projects and tool use. read more

When I go inside this store it feels like I'm stepping back in time to 1950. Everyone greets you, is incredibly friendly, and is happy to help find what you're looking for. I'm shocked to see poor reviews. read more

This to me is like an old school hardware store. Small but always has everything we want. Very clean and well organized. Employees are friendly and helpful. And especially awesome that some days Schmidt's has a food truck there! read more

Unfortunately this store doesn't stand behind the products it sells. Only after I called the corporate number did anyone offer to assist. I will gladly make the drive to either of the big box competitors. The manager was ZERO help..... read more

I love this store! I was not an ACE shopper before the store opened in New Albany. I love how convenient it is. Avoiding Morse and Hamilton is a huge win. The staff is so friendly and always wants to help. Popcorn while I shop is always a plus. read more

This is a great place to go for any of your hardware needs. Keep in mind they're not a Lowe's or Home Depot as they're small and more of a mom & pop shop. However their customer service is outstanding and I would recommend them any day over Lowe's or Home Depot. They greet you as soon as you come into the store and are always willing to help. read more

So glad ACE opened near by. Yes prices are higher than Home Depot but for convenience it can't be beat. Staff is always friendly and helpful. read more

Great neighborhood hardware store. Has a little bit of everything. For pure size alone no it can't compete with Lowe's or Home Depot in their vast selection, but if you need basic harware supplies and friendly neighborhood service "Ace is the Place" read more

There was one worker that was really helpful and understanding, she was really nice. Next time you go I would extremely recommend her, I know I'll request her! Her name is Georgina. read more

Incredibly nice and helpful- went the extra mile to help me with an emergency handyman repair project. Plenty of treats for my dog... she's a fan, too! read more

I placed an order with this store on the 5th of October. I allowed time for the product to arrive after they charged my account. It's now the 19th of October and I still have not received any communication from Ace Hardware concerning my order. I can guarantee that I will not order from them again. I could have paid less for the item and received it in two days if I would have stayed with Amazon. read more

I try to support an area store like Ace however, when their customer service reps become vultures it kinda pushes a consumer away. Most of the time I am 99% sure where the product is which is fine that they offer to help, but when I politely mention that I know where it is and I can get it myself yet they are still over my shoulder I felt very uncomfortable. Also, when offering help to the vehicle and I say I am more then capable of helping myself, but thank yet you still force your help upon someone. Sorry! I rather shop somewhere else where they are not so pushy. When a consumer is shopping it is fine to ask if they need help and if they say yes I do, help them. But when they politely reply with I am ok, but thank you. Leave them alone! It's just outright creepy and annoying to have someone over your shoulder constantly. I plan on going to Home Depot for now on unless someone informs me that they are not going to be vultures. read more

Thanks to the people at Ace who were originally helping me with my project today I will not be finishing it. I pulled I their parking lot at 7:57 to grab a small part so that we could put our tractor together before the end or the night. They happily closed the door in my face and locked up!!! That was so rude!! I have always when working in retail let someone come in last minute as long as they knew we were closing any what they needed was quick!! I am so offended that they could not at least offer to help me find what I needed quickly so that I could be out the door quickly. It is called going above and beyond and as a small community place you would think they would do just that!! Unfortunately this Ace was not a helpful place!! read more