Robert was super helpful when he found out the shoes I wanted weren't in stock! We ordered them and it came days later. I'm so in love w these shoes. Super helpful, super nice, great guy to have on the team!! read more

New Balance Factory Store - Ordered shoes that came in - Shoe Stores Near Me - Centralia, Washington

Omg I have never been to a store with such nice and understanding sales people, especially Jillian! At least that's what my receipt says. Sorry if I'm getting your name wrong lol anyways probably the most accommodating salesperson I've ever ran into in my life. Made the long hour drive from Tacoma worth it in the end. Thank you! read more

Amber was attentive and helpful. Took the time to size and also suggest an insert. Stellar service. Best place ever.

Was welcomed as I walked in the door by Jonathan and we was phenomenal at taking care of me and my mom and our weird feet. Found my new place to by ALL my shoes. read more

This is my go to store for sport shoes! Helpful & knowledgeable. Would give 5 stars if I could get my shoes without ordering. Person in charge today was outstanding!! read more

The NB Store has a great selection of shoes and sneakers at a price that just can't be beat. I purchased two pairs of running shoes for less than $80.00 and their retail value was $180.00. They also carry a great line of workout and casual sport clothes. The staff was friendly and very helpful. read more

I made the mistake of purchasing shoes from this store a year ago. I'll never do that again. I wore the shoes one time. With no damage to the shoes I brought them back and made the mistake of being honest with them. These shoes are garbage. Where ever I had gone that day when I would walk inside a building that had a dry hard surface I was slipping and sliding all over the floor. If I had wanted skates I would have bought skates. When I brought them back the store refused to refund my money because I had worn them. I know why they did that and it was because they knew that the shoes were crap. I have never step foot into this store since and never will. I tried to resolve the problem on line with the company but they did not care. I cannot and will not ever recommend this store to even my worse enemy. I had since taken the shoes to where they truly belong. THE LAND FILL. read more

After barely escaping the hot mess that is the Nike store, we were able to buy shoes for the whole family at NB. Previously , our teenager kept trying to squeeze his feet into the narrow Nike's. Reminded me of trying on display shoes as a size 8. Those 6's aren't gonna happen. As we were about to leave we saw the New Balance store at the end of the strip. Remembering they carry athletic shoes in wide sizes we hurried over... And struck gold! Will definitely be back. read more

Love their store. Staff very helpful. I usually take a women's 10 but women's shoes are narrower. After explaining about the narrowness of women's shoes and that I was looking for Gore-tex shoes, the gentlemen suggested I try a men's 9. Voila. Now I never buy women's shoes. I always go a size smaller in a men's shoe. Wonder why no one ever said that before. read more

Awesome personalized service. Good selection of clearance and outlet (sale) shoes. Both family members got pairs, their current ones were worn out. Sales lady taught us an interesting way to tie shoes, and was super helpful during try on process, insoles, shoe horns, whole shebang. read more

The New Balance Outlet store opened on 15 AUG 2013. I went there on opening day to check out the shoes as I am a New Balance fan. They had a great assortment of shoes to chose from. Clothing selection was on the light side, but the store itself isn't as big as I expected it to be. I'm happy that it is nearby and I can come here instead of shopping online only to find out the shoes I ordered don't fit. I picked up a pair of 1400s for $40 less than retail and my wife got me a pair of Minimus 1010s that were also $40 less than retail. There was 20% off on opening day as well. The staff was very friendly and helpful, but I think the shoe store could use more benches for people to try on their shoes. New Balances tend to vary about a 1/2 size among styles so even if you know your shoe size you really should try them on first. Great place and this will be one of my main stops when I visit the Centralia Outlet. When you visit Centralia, the New Balance Outlet is on the same side as the Nike Clearance Store/Quizno's/VF. read more

I Visited the outlet mall with my family over the President's Day weekend. I needed running shoes, so I went to the Nike outlet first, not realizing there was even a NB outlet store. After getting nearly trampled and constantly bumped into and pushed aside in Nike, I got disgusted and left. I found the NB outlet practically hidden at the end of the mall. I checked it out and I'm SO glad I did! It was super quiet in there, and the people are very friendly! I was able to try on my shoes without feeling like I was going to get run over by the classless idiots that were in the Nike store. I found a fabulous, comfortable pair of great shoes at a great price, plus they were having a 20% off sale, so that was even better! I will be back. read more

When we walked in here on a Saturday, there was only one other customer in the store. We were greeted with a hello and then the 2 employees at the register quickly went back to their conversation. We spent at least 20 min wandering around the store while the 5 employees working were playing with their coworkers baby. Not until I told my husband we should leave because no one asked if we needed any assistance did an employee offer help. Horrible customer service, won't be spending any money here. read more

Will never return, terrible customer service the employees acted as though they were to good to help me, such a shame I would have shopped here for life if not for such bad customer service read more

I walked into New Balance today after attempting to walk a 5k in bad shoes. I thought I only had so many options being a women's size 13. Cheap sneakers were not going to cut it for my further walking endeavors. I met a wonderful saleswoman, Samantha, who was super helpful and asked me a few questions about my needs and not only found me a lovely perfect pair of sized 13's... but helped me pick a second pair out for my husband since they were having a buy one get one 50% off sale. I walked out of the store enthusiastic, glowing, and very happy with my new shoes. I will definitely be a repeat customer. My husband also loved his shoes when I got home with them as a surprise. read more

I can't speak for the women's shoe selection, bu the men's selection was not what I was looking for. I buy New Balance because they make wide sizes. The selection at the factory store was generally limited to D widths, just like all the other manufacturers. Also, the style selection was no better than my local sporting goods store, and I don't think the prices are better, either. Why drive all that way to get worse selection and the same prices? read more

I was there on opening day. It was busy. The staff out numbered the customers 3 to 1. I agree with the other review about the clothes selection and the need for more benches. Most of the staff wer pretty nice and helpful. I went back to day to return a pair of shoes, because they squashed my toes together rubbing them raw on part of each toe where they rubbed together and I got the wrong insoles for my shoes so my feet hurt too. I have I was told no money back on shoes and insoles if you wore them outside. I was planning on getting a different pair of shoes and insoles anyway.So at least I got something out of it that I wanted. I had figured get different shoes and insoles then I'd just get the rest back in cash or put back on my card. Well, I hoped that they'd make an exception to their rule but sadly no. I got a gift card with the difference. As I stated earlier most of the staff was nice and helpful. The Store Manager however was not. He was kind of rude and disrespectful. This was my first experience in a New Balance store and of buying New Balance shoes. I was not happy at their terrible return policy. Walmart has a better return policy than they do. They will give you your money back even if you did wear them outside. I may never buy another pair of their shoes again. I wanted to support the last made in America shoe company. I had high hopes for them too. I wanted to give them only 1 star, but couldn't do that as the rest of my experience was good. read more