Excellent service, fair price. solved issue with incorrect installation by previous large HVAC company

They tried to charge me 600 dollars for a thermostat. I purchased the same thermostat for 100 dollars. They are ripping people off. I paid 120 dollars for the service tech to be here for 5 min and they wanted a total of 740 dollars for the call and thermostat. what a joke!! 500% mark up. ridiculous. manager was not helpful. and did not care what so ever. read more

Furnace died during a cold snap. NEw Berlin was out within two hours to diagnose problem-needed new furnace! Gave us 2 space heaters and were back early next day To replace furnace. All the techs were courteous and efficient and respectful of property. We got a fair price that included discounts and are now enjoying a toasty warm house again. Great service. Highly recommend. read more

Called to have my furnace checked. Mario came out very quickly explained everything very clearly. I highly recommend this company the employees are very kind never pushy. They explain everything they are checking and why. I can't imagine using anyone else. Mario is definitely a people person as are the other employees that have come to service the ac and heat. Good Customer Service is hard to find but New Berlin HVAC has a Great team. read more

Service: +++++ Value: ++++ Professionalism: ++++ Timelines: ++++ Follow through: ++++ (may update after central air) I have used New Berlin Heating for 3 years now for our furnace tune up or services done found them to be very reasonable and organized (on time ). We were in a jam with our furnace this winter (our fault) but NB Heating has always been professional with every visit and they arrive during their estimated time which shows they are very organized and well trained. Each technician has always explained what the issue is or what they have done or what they see may be an issue coming up. Their prices have been on par with other vendors. They have their own fleet of vehicles and a rather large facility which shows they again are professional and business minded and successful in my opinion. When I walked into their offices (to pay me for this last service install if my furnace) it was clean and organized which shows pride in their business. All of this has been reflected upon every service visit we have had. So why not 5 stars? Partially our fault because in the dead of winter and we needed to replace our furnace and we didn't plan ahead. Could we have had better pricing? I'm pretty sure we could have but they did accommodate us the best they could but they head us over the barrel and knew they could command premium pricing (wouldn't you do the same thing? I know I would have). Again, a little better pricing would have been appreciated though. In the end we went with them to replace the furnace and central air and they installed it on the scheduled time and did a complete install within 3-4 hours. Had a big crew to dismantle and remove the old furnace. Covered our floors to protect our wood floors and carpet. They left our basement the way they found it. Again, they explained what they did and took the time to answer any questions. Now we are waiting for the weather to get better for the central air to be installed. They offer financing and have worked with us in all aspects (all due to our fault not theirs) and they were very accommodating. I would definitely recommend calling them and I will be using them for our annual tuneup. read more

New Berlin Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - New Berlin, Wisconsin

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If you have older parents don't ever leave them alone with these people. Last July a man named Mike came out to my parents and took a look at their air conditioning system. After looking Mike told them there had been a small fire in the unit. He then said they needed a new one. In order to assure they get a date set they needed to pay up front for it. Long story short. The man said to them why do you need to call your kids for permission. And yes my parents were charged for them to come out. I had Gerth Heating and Air come out and they hooked it back up said it looked like they were snipped or something chewed it apart. They didn't charge my parents and said next time it goes to call them. They don't require money down. And gave them a quote for Almost 2,000 less. This July it went out, they came the next day installed at the price they were given last year. When I called Mike the owner or person who runs NBH I told him how my parents were treated. I thought they should have gotten something. An apology or refund. read more

Best $130 I spent. Our furnace was making a noise which is not good. They were able to squeeze us in, which I thought was very nice. Mike came out earlier than our appointment, which again, I thought was care and concern. He didn't have any tools with him, so I thought he'd look at the furnace, then get tools. I was wrong. I pointed out where the noise was coming from, Mike agreed that was the problem, said it was a $1,000 part, and because the furnace is old, we should replace it. He looked (and by look I mean he opened the cabinet, looked at it, closed the cabinet). Said we need to replace that one too. $8,000/furnace. He then proceeded to do what I consider a hard sell for 20 minutes on buying new furnaces. Didn't get into what the new ones are, specs, anything. Kept repeating, a cold snap comes and your furnace goes. (To be fair, he did tell us about the incentives). Regardless, he was not too thrilled when we didn't bite. I called Kettle Moraine Heating & Cooling, who does work at our office. They too sent someone, same day. The tech came in, first thing, put on booties (Shouldn't have to ask. Shows mindfulness of other people's home). He goes to the furnace, opens the cabinet. He asks me to crank up the heat so he can hear the bearing run. I oblige. I came back down and watched him work. He pulled out and inspected the secondary heat exchanger, checked the exhaust piping, listened to the furnace. Even though I called about the one furnace, he did the same for the second furnace. After all was said and done - he said "Your furnaces are old. I cannot quantify how long they will last but based on my experience, you do not need to replace them right away. They are in decent shape for their age." When it came to invoicing it, he said, "I just did some diagnostic; I really didn't do much. $250. Mike wanted us to spend $16,000 in 10 minutes. Kettle Moraine - $250. When I called to tell them what Mike did - no apology, just "I'll relay the message" I thought they were doing right by us, by sending Mike out right away. They did. Taught me to always get a second opinion. Best $130 spent. read more

Wish I could give 0 stars. This company is a scam and not to be trusted. They told me I need a new furnace and AC so I had 2 other contractors come and take a look and both said that my equipment is fine and does not need replacing. read more

I wouldn't recommend that these guys for anything. They talk a good sales pitch, but the service after the sale is terrible. And if you do complain on Social Media, the owner will no longer allow them to service the unit that they sold you; even though, they speak of the terrific customer service that they provide after the sale. Then, because they won't honor the warrantee, a person is left trying to figure out who can service the furnace so the Carrier warrantee can still be utilized. This entire install by them has been a complete nightmare. read more

Came late to give an estimate, never left materials showing furnace and cooling systems that they sell. Assumed that we would go with the middle grade system, the estimator said "well doctors usually go for the upper grade systems....... Well isn't that a slap in the face. He never apologized or contacted us when he was going to be late, assumes that we didn't want the upper grade system, why is this man selling for this company?????? NEVER received an estimate from the company at all and no follow up . People beware, you do NOT want them servicing your systems or installing a new one. You think with a Pandemic going on they would want the business, I guess NOT! read more

Called today at 11:00 am as Air-condition was not working. The desk person called out to a technician who was able to get to our home at the time specified. My husband spoke to Mike the technician and told him what was happening with the AC. Mike knew exactly what was wrong and had the part in his truck and replaced the pat. Total time here and replacing part 16 minutes! read more

My mother's furnace stopped working in March. I called them for an emergency visit. I had to leave and my sister and 70-year-old mother were home when the technician arrived. My sister called me in a panic. The technician told her that it needed immediate replacement and was leaking toxins. He told her that the replacement was normally $10K but if she committed immediately, they would do it for $7K starting that day. Otherwise, they would not do it and we should expect to have difficulty finding someone else to do it on short notice. It was a classic case of high-pressure sales and manipulation of females. We ended up calling another company. He fixed the furnace in about an hour - it just needed a $150 part and he told us that the furnace had plenty of life left in it. He also said that the CO emissions of this furnace was unusually low for its age and near that found in new furnaces. When we told him about New Berlin Heating and Plumbing and asked for his opinion, he hesitated and then said "... well, I've heard similar stories about them ...". read more

NBHVAC just finished installing a new furnace. Their prices were VERY comparable, and they are COSTCO's provider. They spent some time helping me choose the right size, with humidifier and thermostats on both new and old furnaces. They were prompt, clean, and very efficient! And the even handle all the rebates for me!! Very pleased from estimate to installation. read more

I had called in December to have someone come out and give me an estimate on a new furnace , because my furnace was old and my heat wasn't working properly. They came out for an estimate , were super nice and answered all our questions. When I called to book the install , the receptionist said that should my furnace break before install , to call and they would set me up with enough space heaters . They completed my job before that happened , but I did not have to worry for that week what I would do if that would had happened. They are coming next week for a new central air install! I recommend them to everyone! Cost is comparable to most in the area as I did have a few estimates. read more

Charged me $130+ for a guy to come out and literally wipe a sensor off with his finger and call it fixed and also tried selling me a whole house humidifier for around $800-$900. Mind you I literally live right down the road. Like I walk my dog down past their office daily. That's why I called them. I get it they have to make money. I work in construction as an electrician. I can tell you that if all I had to do is replace a light switch for someone that was literally right down the road, and I had the switch on my truck that I would not charge them. That's why people call you back. Throwing them a bone for an easy fix. If I was a twenty minute drive, I'd be ok with it. But I'm a stones throw away. Beware, they do not care and like a previous review says, tries selling you something you do not have any interest in. read more

Terrible service, we had two technicians out to our house during a 34 day period to address the same issue. The first time the service man was kind, knowledgeable and explained what was happening and fixed it. 34 days later the same issue arose conveniently just outside of their warranty window. The second time we called for emergency service at 2 am and was told they couldn't send anyone to our house because they didn't have anyone on call and that we should wait it out until the morning. The woman we spoke to on the phone was incredibly rude. It was 13 degrees out and our house was at 62, with small children around this was just too cold. So they sent a tech the next day who spend all of 5 min at the house to tell me it was the same issue as last time. We will not be using them again, everyone we dealt with was incredibly rude and they do not seem to care about us as a customer. read more

I'd definitely stay away from New Berlin Heating & Air Conditioning, please read until the end to understand. Our Carrier furnace was about a little over 10 years and it had given us a lot of problems. A few days ago, it started to blow only cool air and the thermostat showed an error code 13 and 33 with a message that I needed to call a technician, so I called New Berlin Heating & Air Conditioning. A tech came to take a look at our furnace who I had to pay a $90 "trip charge". He said the second heat exchanger went bad and I needed a new furnace. I agreed but I told him that I did not want Carrier furnace due to the bad experience. He told me a thermostat of a different furnace brand would NOT work with our current Carrier brand Air conditioner (lied! they are probably a Carrier authorized shop). He then gave me a quote for the Carrier furnace which was over $5K. He was very pushy but I told him I needed a few minutes to discuss with my spouse so he went outside. A few minutes later, he came in and told me that he smelled gas in front of my house due to the furnace problem (By the way, the heat exhaust pipe is in the back of my house). Despite what he said, I told him that I'd call him back later that day because we needed to think about it and shop around a little bit. He seemed a little upset and pressured me that if I did not sign up on site, they would not install it in 2 days (pressuring us because we were without heat). I said that was OK if they could not install it in 2 days then I asked if the $90 trip charge would go toward the purchase/installation of the new furnace if I called back to sign up. He replied "NO!" (greedy and unethical, most businesses would waive the trip charge if the customer used their service). He left us with NO HEAT! I called a different company (a competitor). A tech came to our house on the same day and he confirmed that the second heat exchanger was bad. He offered to give us 2 quotes, one to replace the heat exchanger (but may not be worth it due to price) and one for a new well-known brand furnace (the brand is very comparable to Carrier brand if not better per my research). I asked about the compatibility of the thermostat with my Carrier air conditioner. He said it was not true, he double checked anyway and confirmed the thermostat of the furnace brand that he offered would work with my Carrier air conditioner. He gave me a quote for under $5K. I told him that I'd call him back because there was another company to come out giving us another quote. No pushy or pressure, he was very honest and professional. BETTER YET, before he left, he told me to get a fan to blow at the furnace, turn down the gas about 50% and showed me to reset the furnace so it could temporarily keep the house warm for a few days, reset it again if it blew cool air. I followed his advice. The error code disappeared and it blew about 50% of hot air. He left us WITH HEAT and NO CHARGE! We ended up with this honest company. We would never consider New Berlin Heating & Air Conditioning again nor recommend this service to anyone! read more

I had a Carrier furnace and Air conditioner installed in 2014 with a touchscreen thermostat by New Berlin Heating & Cooling. Now for the 2nd time, I am needing a new touchscreen thermostat due to the touchscreen failing. The 1st replacement was in 2016 due to failure of the same part. However, to get the thermostat replaced under warranty they want money for a service call and I rarely use the damn thing because I can use my phone to adjust the settings so for it to break this often is unacceptable. Plus, the thermostat really should last longer than 2-2.5 years. Working with New Berlin Heating & Air Conditioning the customer service has been poor to say the least. When I called to have the thermostat replaced for the 2nd time, I was informed that it cost $93.98 for a service call so I told them not to come because I thought I could have another company to replace it under warrantee. After all, why should I keep paying the same company to fix the same problem. Doesn't it make sense to hire someone else? Unfortunately, because they installed the furnace my only choice was to have them fix it due to the warrantee. So I called them back to have them come replace the thermostat and was told that there was no $93.98 service fee which was wonderful news. However, about 1 hour later I received a call from them telling me that the service man was on his way and that there was actually an $93.98 service fee. I explained to them that I was told there was no service fee, but it was their mistake and they were sorry. However, if I wanted this thermostat replaced under warrantee, by them, I had to pay the $93.98 service fee which left me feeling furious, so I told them not to come at all and I was going to figure something else out. Well the only solution to this thermostat issue is to pay $93.98 for a service fee to have the thermostat replaced under warrantee. The furnace, AC unit and thermostat communicate with each other so they all have be as one. Begrudgingly, I accepted the fact that I would have to pay $93.98 to have the thermostat replaced and scheduled the service appointment for November 29th at 9:00 am. So on this day my wife agreed to go into work later than usual due to the service appointment. Well at 10:30 am she calls me and reports that they still have not shown up and I call them to see what is happening. Well a guy there named Mike ordered my appointment canceled because I refused to speak with him regarding why I left a negative review about this issue. If they are not going to waive the service fee to fix the same problem again, what is there to say. I most certainly will not leave a positive review for a failing product or awful customer service both of which I experienced thus far. Then when you think this can't get much worse, well it does, because, they never called me to make me aware that they cancelled the appointment so my wife ends up missing 1/2 day of work due to their spitefulness. And proceed to go even further, with placing a "Do Not Service" on my account to prevent me from obtaining warrantee work from them. Subsequently, it wasn't until I told them that if they failed to honor the written warrantee "I would sue them for breech of contract" did they agree to send a service technician to fix it. So a very nice service technician did show up at 11:30 am to replace the thermostat which I do appreciate. Unfortunately, we still had to pay the $93.98 service fee, in addition to my wife's lost wages due to their vindictiveness. In conclusion, when I decided to spend $9,281.00 on a new air conditioner and furnace I honestly thought that not only Carrier, but New Berlin Heating & Cooling would stand behind the product that I was purchasing. Well truth be told, I will not recommended either New Berlin Heating & Cooling or Carrier to anyone due this extremely poor customer service that I have received relating to this inadequate thermostat design. I just hope that my thermostat, furnace, or air conditioner doesn't break again under warrantee so that I don't have to deal with New Berlin Heating & Cooling. Finally, it is my hope by writing this review you won't have to either because there are a lot of better choices in which to choose from when needing heating and cooling services. read more

I woke up this morning to -2 degrees outside and no heat. I called at 6:30, and the on-call guy called me back immediately. He told me that, if I could wait to call until 7, I wouldn't have to pay the extra overnight fee. I was grateful that he suggested this. I called the office at 7 and the technician was at my house by 8. He was able to fix the furnace within minutes. He asked if I wanted a new filter, which I did, and he charged the normal retail price for this. All I paid for the call was the normal fee for coming to the house. They didn't try to charge me for anything I didn't need or want. VERY quick, efficient, and reasonably priced. I would call them again in a minute! read more

Want to get taken advantage of? Call New Berlin Heating & AC! Many people told me beforehand that they would try to rip me off, especially since I was a single female homeowner; I decided to give them a chance anyway. Service tech told me that I needed a new AC unit, and there was no repair to fix it. Also tried to charge me $650 for a circuit board and igniter. Told him to take a hike and called someone else . The other person I hired spent about 30 seconds with my AC unit, and had it fixed - it was just something as simple as unclogging an area (something that NBH&AC told me was NOT doable). Also replaced my parts and charged me labor, grand total was under $300. To top it off, I got a call from NBH&AC a couple days later saying they couldn't process my credit card info because the tech had copied the number wrong (I owed them $80 for having them come out to the house and just look at it). Not a big deal, but just added more hassle. read more