Our AC went out a couple weeks ago and we contacted Pat's to come out and fix it. Brady showed up at the time I was told he would be here and had it up and running in about 30 minutes. When he was done I asked if he could also do the regular maintenance on it because we had never had it done. He said he couldn't that day but if I called the office and signed up for the yearly maintenance I could save 10% on the service call for that day. I called and signed up. Today was the day he had to come and do the maintenance and again he showed up at the scheduled time. Very polite and professional every time. If you ever call Pat's, ask them to send Brady. I think we paid less than $600 for the repair and yearly maintenance on both our AC and furnace. read more

We called Pat's to diagnose and repair our boiler, which decided to crap out on us on a Sunday. The tech, Michael quickly gave us a call back, and within an hour he arrived at our place. Michael not only diagnosed and repaired the boiler in record time, but he was also kind enough to take the time to thoroughly explain how a hydronic heater works, and all of the necessary maintenance involved. Michael was extremely knowledgeable with all things HVAC. We were charged a very fair price for the labor, especially considering the weekend callout. Fast forward a few weeks, and we called out Michael to update some of the heater controls. Again, Michael provided outstanding service and corrected a few other issues with our hydronic system. Still highly recommended! read more

Update 4-14-2026 To finalize this exchange and summarize Pat's treatment of my family and I. I have been extorted by Robert, accused of fluffing the bill, and essentially told that due to Pat's mistakes I am no longer welcome to use the service. This last part is verifiable in the response given to me. To whomever is above Robert I want to clarify how this situation was 100% caused by your company and now I am being painted to be the villain. If you pull the phone record you will hear that my family and I never once asked for a discount. In fact Robert was adamant he make it right and reactively (as this was after the first screw up) offered to take this job on the chin. I encourage you to ask Michael, as he is a super honest employee of the conversations we had with him as he made a mistake and misquoted. I assure you he will be nothing but truthful regardless if he made the blunder. With all this being said I am now not welcome to use your service according to the Google commentator. For that I am bummed as the workmanship, when Pat's does show up has been historically a class act. I have contacted the BBB, and Angie's list due to the extortion and treatment by Robert and Pat's heating as a whole. I do not care what the outcome is but to sit back and be bullied due to Pat's mistakes, and Robert's incompetence is absolutely ludacris. To the owner, if you want to make right terminate Robert's employment and I would be more then willing to continue business as my family has done so for the last 20 years. Robert has done nothing, and I mean nothing to make any of this experience pleasurable. Even eating the job, which your team did as Robert promised, came at the expense of extortion, and painting my family and I as the villain. I must say that the treatment of my wife and dying father (the one sitting home waiting for Pats delaying treatments to be available) lead me to get involved. The owner is welcome to call my dad and he will give you my number. I will not discuss anything with Robert as 99% of these issues came from his failed management. To any users reading this know I do this to show you the caliber of people Pat's employees. In the unfortunate event an issue does arise that is out of your control it is evident Robert will say whatever it takes to try fixing the solution but do minimal to help. A liar is a liar, beware before making any Deals with him and I will encourage anyone to get anything he says in writing to expedite the back and forth I had to do to get him to honor his commitment. read more

Pat's Heating & Cooling was referred to me by my niece who had contracted with them also for a new HVAC system for her home. I was more than pleased with their quick follow up, and ability to come to my home to assess my situation and make a recommendation. Shawn was very courteous, polite and knowledgeable about the business, their products and services. I appreciated his honesty, offering the best needed solution. He provided options, and means to get the right products and the best price. He looked up rebates from the manufacturer and those incentives for tax credits, which other companies didn't bring up much less offer to do. Based on this, I was able to get the 2-stage furnace for less $ than the 1-stage. Yay!! Pricing for both the air and furnace were significantly less $ than other company quotes. Yay!!! Those that came to install were very professionally, knowledgeable and thorough. They explained their install process, plus how the units work and how to set up and work the thermostat. He even added silicone around the pipes outside after I asked him to ensure my existing ones wouldn't move around, etc. They followed up after by email to see if everything is okay, and also sent emails with the info on the manufacturer warranty that was set up by them on my behalf. So glad they took care of it for me. Lastly, the lovely box of gourmet chocolates I received from them was a big hit at my house!! So happy I went with Pat's!!! I highly recommend for your residential needs. Thank you, Carol read more

Can't say enough about this company! I have used them for annual service and general repairs over the past 5+ years, and not once have I ever had a bad experience. The technicians have always been professional, helpful and full of great advice. I have never had to wait an exceptional amount of time for service; My last annual service, they were at my door 5 hours after I called to schedule an appointment. I will continue to use Pat's exclusively for all of my HVAC needs. read more

Woke up to a freezing cold house... Darn, the furnace was out! Based on the reviews I found online, I decided to give Pat's a call to see if they could get the old thing running again. Couldn't be more impressed; one of the best examples of customer service that I've experienced. The friendly dispatcher informed me that a technician would be there within an hour, and the professional, knowledgeable technician had our furnace up and running again in short order. read more

I have used Pats repeatedly over the last two years. I have a complicated old house with a lot of aging hvac. Their service is excellent. Just had them here and technician wears gloves and keeps social distance, well aware of Corona virus. Help the local business out during these tough times! They will take great care of you!! read more

Contacted Pat's In October in Regard to some plumbing I had done by an apprentice plumber Lots of air in my boiler heating pipes throughout the house. Pats sent a technician out to bleed the lines which he did. He was there for maybe 45 minutes charged me $275 and left a zone valve open to my upstairs I came home from work to 85 degrees in my upstairs. I flipped the valve shut myself. Now I'm having issues with a pressure release valve discharging water Really not sure I want to contact pats to look into this for fear of another costly bill . read more

The after hours call tram was helpful and respectful during my call. The incred part is they called me back as promised. The service over the phone was amazing as Pat tried to fix the issue without coming out. We tried a number of things but it would not resolve so Pat is coming out tomorrow. read more

I'm very pleased with Pat's. Woke up on a one of the coldest days of the year to find my furnace not generating heat. When I called Pat's, the service department reps were extremely friendly and sympathetic. They explained that they were having one of their busiest days of the year, but would get a tech over as soon as possible. The tech arrived ahead of schedule, and fixed the problem in under an hour. The price was very reasonable. The tech, Justin, was professional and courteous Will definitely use Pat's again for any furnace needs that come up. read more

Broke working transformer and working circuit board, then blamed it on bad wiring. Factory installed wiring that obviously worked for over 20 years! They then wanted me to replace the whole unit. Stay away! read more

I was a little bummed, when I learned I needed a new furnace. It is December, and I really didn't need an added expense, with the holidays around the corner. The staff, however, is amazing. They explained everything and even answered questions that I forgot to ask. The men who installed my furnace were totally professional. They both had a good sense of humor and were fun to have around. I've had the opportunity to work with Pat's on other occasions...routine check-ups, etc. Whoever comes is always polite and very good at their job. I've recommended Pat's to a lot of people. You really can't go wrong! read more

I had them come over to install new air conditioner. Very knowledgeable and great customer service. I will definitely use their service again in future. read more

Couldn't be happier with the service we received from Pat's. Lost our old furnace on the coldest day of the year-they did an emergency repair until our new furnace was installed. Very happy with the new one-the April Air has been a great addition. The workers were friendly, quick and clean! And the Cheese Box from Brennan's is a nice touch, too! Highly recommend Pat's! read more

our heat exchanger failed as our house was listed on the market. The house was vacant and I was very pleased when I came after installation to see there was zero mess for me to clean up! They installed to perfection and left no mess for me. Justin was excellent at diagnosing the problem immediately. They came next day to install. Very impressed with customer service and the entire team. Thank you Shawn for nice discount. :) read more

November 11, 2012 - Turned the thermostat up this morning and the furnace only came on for a few seconds, then died. Called Pat's Heating & A/C at 9:00 a.m. and they were there by 3:00 p.m. that afternoon, in spite of a full schedule. By 11:00 a.m. the next day, we had a new, more efficient furnace in place and putting out the heat. We couldn't ask for better service than that! read more

Our house's heating / ventilation system is a non-standard setup without A/C. We had contacted several other heating and cooling companies to come up with a solution to retrofit A/C into our home. We weren't comfortable with their proposals due to price, and/or installation complexity. Pat's (Shaun) analyzed our system, and quickly came up with a first rate answer to our needs that fit our budget. Our home presented the installation crew with some challenges like 18" concrete exterior walls, and 12" x 8" steel girders for example. They handled these obstacles skillfully and did a great installation. We couldn't be more satisfied with the results. The installation crew was pleasant, courteous, neat, and easy to work with. We've now been using the A/C for the last four months and love it! We look forward to using the auxiliary heat element of the system this upcoming winter season. We highly recommend Pat's Heating and A/C. read more