After a really powerful storm yesterday that affected so many limbs/trees and additional items that…read morehad fallen down, unsafe areas etc., HPM Property Management worked continually through the storm and afterward into the late evening. By mid-morning the next day, all debris was cleaned up as well as any scattered items were secured in the community, everything was addressed and completed! Not only was everything done in record time it was done very well, in addition we received several phone calls from HPM Management regarding our community in Setauket... Asking if there was anything else they could do for us. Incredible service, by an Owner Operated Management Company!

Buyers beware. While trying to purchase a condo under their management, we were repeatedly…read moremisinformed by everyone from the front desk to Mary regarding the bylaws on subletting. Thankfully, our attorney pushed them to review their own rules, which clearly state that subletting is not allowed--despite Cory and Mary both telling us it was permitted. It was obvious they were unaware of their own written policies. The experience was utterly incompetent, and they were nearly impossible to reach throughout the process. I never go out of my way to write a review, but this was infuriating enough to make me make sure word gets out.

Is there an award for "Worst HOA Management Company on L.I. " ? If there was LIMS would win that…read moreevery year. First of all they were obviously biased when the vast majority of homeowners wanted to remove board members that were not doing a good job for the homeowners. That would be putting things mildly and I don't want to risk the wrath of a lawyer that is being paid partially by my common charges. I am refinancing my townhouse and needed the Master Insurance Binder and also a letter stating that my common charges were current. For over three weeks of email requests and one phone call, I thought finally that they would provide the documentation that I requested. They ignored me and now the clock is ticking on my closing date and I may get hit with higher fees/and or interest rates because they failed to respond to my politely asked for request. If you have any say with your HOA advise against using this company.

5 years with them now. Very pretty office over in St James…read more Met with the owner, Linda, to establish management of our co-op community. She makes good sense when you talk, so that made myself and my fellow board members comfortable that we would get good service long-term. Almost unanimously, every single person in our community that said they called LIMS with a problem has said EXACTLY the same thing: "They don't do anything". Yes, they pick up the phone, but it's either an excuse as to why they can't do something or an outright lie! Similar mistakes are allowed by them to happen over and over and OVER! They just don't care! Once they have your account and are getting paid, that's it. Their main role in our community is currently threefold: 1) Act to provide services that they charge for - lawyer, accountant, maintenance loser(I say "loser" because the people they provide are consistently useless). This is the part where they over-charge you for various tasks and act bewildered that changing a window doesn't cost $4300!? Linda(owner): "That's the going rate for that type of job". Really? So the real question should be: "What the hell are you doing with the rest of our money"?! 2) Act as an authority figure. They talk *during the time that they are at the residence*. If you try to call them about anything, there's a million and one excuses why the situation can't be improved or how "due to today's economic climate". Just another way to say "I'm too lazy to do my job of managing" - put the blame on someone else. And a lot of times this Linda owner lady will act in a malicious way that puts a great anger streak on the tenants/people you absolutely don't want to piss off. Then you have an even bigger problem then what you tasked her to fix! But, since this company is useless, the problems snowball - just in time for them to offer you the service(at your expense) to "resolve" the issue they've acted to worsen. That, to me, is a scam. And that leads us to: 3) No accountability. They're not a huge company, but, much like health insurance company phone dead-end black holes, they've mastered the art of passing the buck or talking but saying absolutely nothing. You send an email and they say ask someone else. Or, even better, you call or email to complain about something, and the next thing you know, they're accusing *you* of something else you shouldn't be doing!? Who wants to complain then? Word gets out - don't say anything so you won't get accused of something you didn't expect to ruin your day. Nice management style. If you have tenants that you hate and want to screw over, this is the company for you. But if you need someone to manage a development where your fellow homeowners will grow to appreciate and thank you for your great choice of a management company, then certainly find someone other than these losers. I'm tired of them and have come to have many suspicions of outright fraud, so I'll be moving to replace them in the near future.

They insisted that I replace a garage door and the automatic opener as it was susceptible to…read moretermites in my condo. The door looked perfectly fine and the opener wasn't made of wood. They insisted I pay fine after fine, well into the thousands! I helped ensure Camco was let go in my community as well as had an influence in two other condos in the proximity. They are crooks.

Worthless! They are paid to handle all issues with the HOA of my condo complex. The do not respond…read moreto phone calls or e-mails. They do not deliver on promised work. They frequently change personnel, but results are the same. Dr. Len Vigliatore

Andrew is very professional, he calls back right away, which i so important to me.. Andrew is…read moreextremely knowledgeable with information needed. We trust him to get the job done..

Would like to personally thank Andrew from Brookhaven Expeditors and the nice woman at the office…read morewho was always pleasant. I was closing on a home and of course without fail the CO for the pool was not in place. Andrew told me not to worry as I still did. It got done in a timely fashion- we closed and everyone was happy. I never have experienced someone with this much knowledge and efficiency before especially dealing with the town! Highly recommend!

Touchtone has been around a good while, has a strong sales pitch and signs up local complexes for…read moreproperty management and accounting services. We have seen long time companies gone and them in.. then also gone also for one - very shortly. If a complex is demanding it may not be a match. They lean toward the accounting aspect. They are not boots on the ground. They are offsite and can coordinate sending of documents more than anything, at their reliable but measured pace. They serve a key function where an on site manager often will not be able to keep up with paperwork. That being said.. Any complex should also keep an onsite person for calls during or after 5 pm and not defer to TTPM. Polite and courteous most of the time. They were ok on a closing with documents but took far too long to get things going with calls all needing to be returned. No person picks up. My thoughts are to manage this type of work for so many units - would be to have a receptionist that always picks up and transfers call in CASE of an emergency etc.

Just want to send a big shout out to Brian & his team from Touchstone management for the amazing…read moreway they have taken over our small condo complex in Deer Park. We feel like we're on the right path in only a short time with this very professional, friendly & experienced company! Thank you all We look foward to working with you!

They want shareholders to pay for 4 units that caught fire because they let a renter recharge his…read moreTesla from a second floor apt with 2 extension cords and the " stupidintentent" never reported it. If He even did the property manager diid NOTHING !!!!!! STAY AWAY THEY ARE CROOKS

I own a co-op in this building. In August 2025, my bathroom was damaged by a water leak from the…read moreunit above due to old building pipes. While the building did bring in a plumber, the repair caused additional damage to my brand-new bathroom, leaving me without a ceiling. Four months later, there is still no resolution. I've been met with vague responses, missed timelines, and long stretches of silence. Once the immediate leak was stopped, management effectively disappeared. Old buildings have problems--but competent property management takes responsibility and follows through. This management does not.

I have had the pleasure of working with Rita Miszuk, and Noelle Paige At the East Setauket…read morelocation. They made the sale of my families house quite a bit less stressful, and less painful. They followed up, were knowledgeable, and very friendly. Rita was very professional and did a great job in communicating everything going on all the way. Any time we had questions, or we needed her she was available. I would recommend this office and these two terrific ladies.

Just spoke with Noelle Paige in regards to a listing.. I left a message almost a week ago without a…read morereturn call so I reached out again and got in touch. She proceeded to tell me it's not available when listing is clearly active... She was extremely short and harsh over the phone!!! Didn't ask me any info or if she could help me otherwise. Not a good realtor

David Pershteyn claims to work here. He is dishonest. Lied to me about several things regarding a…read morehouse. Hardly knows much about the area. I requested a walk through and he was late.

I personally don't believe in "down rating" someone's business because of minuscule inconveniences,…read morebut there have been a multitude of problems since the 2013 purchase of our home from Pristine Properties. On the actual day of the closing the builder literally had to FaceTime his lawyer to show us a very blurry, pixelated video that the work was done. At this time we had already sold our house and were ready to move into our current home, so we had no choice but to say it was fine. Once we moved into the house, we quickly noticed that pieces of paint were chipping off and cracks between the Sheetrock started becoming very noticeable. Furthermore, the wood composite flooring needs to be replaced due to improper installation. It's buckling, chipping, and moving. The home was purchased during a very snowy winter. To our surprise when the snow melted, we realized that all the shrubs from the front of the house that they had removed were dumped into the backyard. These were issues that I was willing to work and fix myself, but aggravating nonetheless. This last issue is something that I just had enough of and pushed me over the edge. Since we moved into the house, we noticed that multiple pieces of siding were popping out and sliding out of place and on occasion falling down, as well as multiple pieces of soffit. After years of constantly going up and down the ladder to do my best to reattach siding and pieces of soffit, we had the siding and soffits properly repaired so we would not have to deal with the headache of wondering if every time the wind blew would another piece of siding fall off anymore. The siding company we are using removed the aluminum fascia and revealed the complete carelessness and cheapness of Pristine. The company we are using replaced the wood for the fascia and secured all the siding and soffits as well as added a new gutter. Not only was some of the wood complete rotten (beyond a 3 year issue), the corner cutting use of random lumber was a problem. It was a shame that only being in the house for three years that we had to spend all this money to fix the carelessness of Pristine. If anyone is looking into purchasing property from this company, I advise that you don't get blinded by the fancy trim work and fresh coat of paint. Look into common problematic issues because it seems to be likely that they either added enough paint to cover it up or hide it behind some new Sheetrock. The photos I attached are what was revealed under the piece of aluminum fascia, where you can clearly see the disregard for replacing all of the rotten wood and just using the bare minimum of new planks of 1x3 in an attempt to patch up the problem in hopes it would never be discovered. I would never trust this company and advise any other buyers to beware and cautious of using them.