By far one of the most incompetent and disgraceful parking authority agencies in the state, if not the region. The "officer" PEO R. ALLI that wrote me a ticket that was incorrect was rude, nasty and unprofessional. My phone calls to the NBPA were not returned. The office didn't respond to a certified letter or even bother to acknowledge a written complaint or valid question regarding a parking citation--or a broken parking meter that accepts payments but fails to record the accurate time. I'm a frequent visitor to some of the restaurants and shopping establishments in New Brunswick, however, many of my trips and evenings out to the city have been ruined by the gross incompetence and disgusting actions of the NBPA. PLEASE DO BETTER!!! read more

You can have customers pay for the exact time they park instead of prepaying at NBPAC garage. I was 20 minutes late and charged $52. I would be happy to pay for the extra time but $52 seems to me like a great way to make money. I called and the charge was cut in half and that seemed like that is standard, so leads me to believe this happens often! read more

Wife got stuck in their garage bc her ticket wouldn't scan. They don't staff garages so she called me panicking and not sure what to do bc we had to pick up our son from daycare. I had to call to get somebody there to help her out, asked when and rude woman on the phone kept saying "soon" - I asked for eta, "soon" - I explained we had emergency and was looking for time frame and she said "soon" then hung up on me. Once somebody finally arrived they couldn't take her payment bc her ticket didn't work (issue with their barcode scanner), then sent her a ticket for not paying. Is this real life?! Get it together NBPA read more

It's time to speak truth to power about the New Brunswick Parking Authority's harassment of the residents of the city of New Brunswick. I will start on yelp, but I will escalate this in any way that I can. I love this city and have been living here a few years, but the quality of life due to the harassment from the parking authority is something that has been getting consistently worse. It seems like the only way the city takes care of anything is if they can take the money for it out of the residence pocket. I hear complaints from customers who love the unique businesses in the city, but are no longer willing come to the city due to the harassment. My friends come and pay for parking in the garage and constantly they still get ticketed. I stopped paying for monthly garage parking because of the rudeness and mistreatment I have experienced again and again from the staff at the parking authority. Too many times I've come back after a long day in the office only to have them deny me entry into the garage I pay a monthly fee for because of the uneducated team members you have blocking the garage. The amount of times the elevators were broken and I had to walk down the sketchy dark stairs where homeless derelicts live. The final straw happened when I stepped in a puddle of piss in the stairwell that got all over my pants. Any complaints I made over the phone were rudely handled by whoever they have answering their phones. So I am relegated to parking my car on the street. While I appreciated how it helped me walk more and feel more connected to the city, no matter what I do to pay the meters to not get a ticket, I still get ticketed. Many times I get ticketed by the same freaking meter maid that waits by my car in the morning and if I'm 30 seconds late he smiles while ticketing me. Mind you the parking tickets have gone up and cost more than a parking ticket in NYC. They expand the required times you have to pay without putting proper visible signs of the changes. Unlike everywhere else in NY and NJ, this is 7 days a week scam including Sunday. They are looking to make this racket as profitable as possible while failing to see how they are destroying the neighborhood, businesses and quality of life for the citizens of this city. ENOUGH IS ENOUGH. The citizens of New Brunswick have had it with your quickly multiple gang of meter maids harassing us. This city with so much potential, seems to be oblivious to the destruction of the quality of lifes for anyone that lives here which is directly caused by their policies and harassment and goes far beyond the parking authority. We have all had enough of you political class elitists controlling a city towards its destruction. New Brunswick can be so much more, but the enermies of the residents of this city need to be reigned in. read more

I worst system ever. If you're not app savy or your phone dies. $52 fine Take public transportation, lyft Uber

Efficient, the kind where you have the ticket that you should take with you to validate before you leave, and the exits manned by police officers at the end of the night to check how sober you seem. Cost wasn't too bad, 4 hours for $7. And they have lots spaced around the city. read more

Not a good experience when assistance needed. Staff was impatient and rude. Not helpful at all. Would give a zero star if there is an option. read more

I had the worse experience at the Wellness Plaza Garage today. I went to get the passport for my 5 month old baby. Of course I was with my baby and my husband. On the way out we tried to pay for the parking ticket in the lobby and the machines weren't working. They only accepted cash. So, we had to go one floor down to get money from the ATM machine. Guess what! ATM machine was down. Horrible experience. We finally obtained some cash and paid for parking. To make it even worse, on our way out we stayed in a lot of traffic trying to get out of the parking deck. By the time we were by the main entrance of the parking deck 35 minutes had already passed. So, the cashier treated us very rude and asked us where we were coming from. We told him that we were coming from the passport office. He did not believe us and asked us for the receipt of parking payment. Apparently we stayed inside the garage longer than expected after paying for the parking ticket. My husband was very mad because it wasn't our fault that the traffic inside the garage was horrible. We told the cashier we had a 5 month old baby. He did not care. He kept us longer and didn't let us leave. What kind of people work at your premises? I don't recommend this parking deck to anybody. I will write a formal complaint to New Brunswick Parking Authority. read more

Used the Wellness Parking Deck for jury duty. Scarry. Very narrow, steep, winding entrance that takes you straight up several floors. Only one way in and one way out. Not good if you get vertigo. After spending the day at the court house, now I have to go back down. Why not put the gym and supermarket on the top floors and let the entrance be normal. Warning signs need to be posted. read more

This is a review of the Ferren Daily Deck, the parking structure closest to the New Brunswick train station. Although it can be entertaining to get lost in a smallish parking structure, the entertainment value can quickly wear off, especially after you've been walking around all day and just want to get home. (And if you need further proof of my theory, remember the Seinfeld episode in which they get lost in a parking structure? It's funny at first, but it gets boring quickly. Quite possibly the worse Seinfeld episode ever made, except for the finale.) Seriously, what's up with the confusing numbering and lettering system? It's very easy to lose track of which level you're on without actually moving from one level to another. The payment machine is also suspect. I'm giving it two stars because the rates seemed reasonable, but maybe I should reconsider since the confusing layout may have caused us to pay more. read more

Extremely overpriced parking. It costs more to park in one of their parking decks than it costs to park in jersey city. 2 hours on a Tuesday night will cost almost $10. Best bet is to try and find street parking since it's free after a certain time. Another city ripping off people just to park. 2016 Edit - Here's a good article about how NB thinks it's a good idea screwing people who want to park in the city - http://newbrunswicktoday.com/article/nbpa-hopes-make-300000-increasing-parking-meter-rates NBPA Executive Director Mitch Karon should be fired! There rates are the same as parking in NYC read more

worse experience ever. the employees are rude and not willing to help when it's needed.

The employees have some serious attitude problems. The rates are unreasonably high, and they do not like to answer your questions. WOW.

Suuuuuucks! The payment machines are buggy. The wait to pay is sometimes 15 cars deep because no-one is ready to pay

The NBPA has the most dishonest, unprofessional employees. I work for the hospital and was treated very inappropriately when trying to exit the parking deck. I recently read an article about how two of their employees were charged with stealing money from residents and now I understand and have experienced that actually happening. If you ever have any parking issues in this city you are better off calling 911 to handle your issue. read more

Used valet parking operated by the New Brunswick Parking Authority. Aside from the outrageous $15 for valet parking, the parking attendants are impolite and slow in service. The worst was when I got my car back, drinks in the backseat were toppled over and after getting home, realized that a cake was pushed/crumbled to one side - inside the box even though it was secured in the cargo net. This can only happen if the valet attendant was driving recklessly at high speed/breaking hard, and it was raining that evening. It is not surprising that NBPA has so many bad reviews and complaints all over the internet. read more

Parked at the Gateway Parking deck on a Sunday from 8:15 in the morning to 4:15 in the afternoon. It cost us $21.00. To park for the same time period (and longer) at Metropark costs $5. Needless to say we won't be taking the train from New Brunswick anymore! read more

The customer service at their payment center is one of the worst that I have ever experienced. I pay THEM monthly to park and they act like they are doing ME a favor. I've decided to cancel my monthly parking here, I would rather drive to MetroPark, Newark, etc than to continue to have to deal with the staff at NBPA. Oh and when you get a monthly pass, payment + a security deposit is due immediately, but if you want to cancel your monthly parking permit it takes 4 weeks to receive a refund of your security deposit, really?! Absolutely no accountability here. Sad, just sad. read more

I normally park at the Jersey Ave parking lot. On February 19th the Jersey Ave lot was closed due to the holiday. Before parking at the Gateway lot, I asked NBPA employee if the Jersey Ave parking permit will be cross honored that day. After inquiring with her supervisor, I was told by that NBPA employee that the permit would be cross honor. Later that day I found out that I wasn't the only one who was lied to and the attendant at the Gateway lot had no clue whether Jersey Ave permits was being cross honored or not. After communicating with his supervisor, I, along with other people who was told the same lie earlier that morning, were told that we would be given a deferred payment slip. We were also instructed to call the main office the following day and the fee would be waived. That turned out to be the second lie. When I called the main office the next day, I was told that I had to pay. Thank you NBPA for treating your customers this way. read more