Honestly the best service I can say we ever had at ANY eye place. The doctor, I am sorry I forgot…read morehis name, made a special trip from Slippery Rock, PA to get us contacts during the Convid19 problems. This is CUSTOMER SERVICE at its best. ...Also dealt with Megan when we got glasses and she is excellant at her job. Great person!

From the owner: As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens…read morelab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and non-prescription eyewear from anywhere, and have it delivered right to your door. This is Eyemart Express. The best selection in eyewear at the right price, and same-day service.

Have gotten glasses several times over the last few years no problem; good service. Went to get eye…read moreexam this time however. Was given the clipboard to fill out my life story...ugh...and being exhausted from no sleep due rotator cuff surgury and just getting off work my filter was down, i was a bit grumpy and so i grumbled about having to fill out one of those yet again. Said nothing untoward, no bad language not loud. The clerk said all she needed was name an adress. I just finished saying "i can do that" when the good doctor came out and said "Office policy, if you dont like it, get out" Well I did just that. Plenty of other optometrists out there.

shady. doctor wont give pupilary distance unless you buy glasses from them. making prescription…read moreworthless.

Heather was an amazing sales staff/ assistant manager; took the time to find the best insurance…read moreoptions for us, and made us laugh so hard -- even while we were spending money --that is rare and unique skills and talent! Thank you for such a positive experience!

I was referred to this location by a LensCrafters nearer to my home that was not able to…read moreaccommodate my urgent and very specific eyeglass repair. Amber and Megan did a phenomenal job handling my problem on the phone and in person, from locating my account info and hunting down the correct frame, to making the actual repair and getting the adjustments just right. I am so impressed with both their kindness and competence that I am strongly considering driving the (significant) extra distance to have my future glasses made here as well. They certainly went the distance for me today! Thank you both!!

Steven's is an excellent company, focused on customer service. They were a referral from a…read moresatisfied customer. Doc took a lot of time to explain all the choices in lenses and how they would help my vision. I'm a photographer and understand optics. It was great to find an optician who spoke on the same level, rather than just saying, this is what you need. Good things cost money. Doc did not offer to sell me cheap junk. The prescription was right the first time, and improved my quality of life. The office staff helped me with my insurance, and made calls oin my behalf. Thank you guys, for helping me finally get a pair of glasses that actually work!

If I could give 0 stars I definitely would. I had an exam done at this facility only because my…read morenormal eye doctor was closed due to covid. Upon my arrival I waited over an hour past my appointment time to get in to have my exam. Upon checking out I was given (2) Pair of trial contacts and asked for $120. I owed $120 for the exam, contact & prescription exam & lenses that were trials. Mind you THIS WAS ON TOP OF THEM CHARGING MY INSURANCE ALL OF MY ALLOWANCE FOR THE YEAR! So I Paid $120 Dollars and then they claimed every bit of my yearly allowance for 2 trial pair of contacts. Upon leaving their facility I could immediately tell my prescription wasn't right as everything was blurry. I then used those 2 pair of trial lenses to make it to my normal eye doctor once he opened back up. Upon going to my normal eye dr to have an exam I paid the $85 dollars for the exam & prescription and told the cashier I should have an allowance towards lenses being that I only received trial lenses. She then told me that I have no allowance for anything until 1/1/2021! I contacted Stevens optical and to my complete surprise I was treated like a complete idiot! The moment I began speaking with the Gentleman there he was immediately on Defense mode & wanting to argue. His tone was as if he was annoyed & put out of his way to deal with my concern. He began telling me the charges that are seperate for the contact exam & eyeglass exam. I then told him "The prescription is the same how is there a difference in that". Once I said that his response was "WELL IF YOU CANT COMPREHEND THE DIFFERENCE BETWEEN A CONTACT LENSE EXAM & EYEGLASS EXAM I AM NOT SURE HOW WE ARE GOING TO BE ABLE TO CONTINUE THIS CONVERSATION". I said "Oh thats nice Insulting my intelligence, I will just contact the BBB". He THEN HUNG UP ON ME! After a few minutes he called me back on my work phone & got my boss WHO HAS DEALT WITH THEIR COMPANY & GOT SCREWED AS WELL! My Boss told him I am not available to talk as I was with a customer & Hung up on him. I wouldnt recommend this place to absolutely anyone! If you are looking to get taken advantage of & spoke to like an idiot ... This Is your Place!

The people at this office were lovely, but I can't recommend them since they will not let you apply…read moreinsurance for new lenses on frames not bought in the shop. I would be OK with the premium prices of $500-700ish on the frames I tried on, IF there were frames that fit my face and preferred style. But what I liked just didn't suit my face shape. I just couldn't find a single frame that I was in love with that sat well on me. It wasn't for lack of trying. Instead I wasted my time bringing frames I already had and liked back in. The other thing that didn't sit with me philosophically is that they were OK to charge me totally out of pocket (almost $500 for my prescription), but couldn't be bothered to let me use my optical insurance to bring that price down for me. Buyer beware, especially since the style frames they have aren't for everyone. I'd actually liked the styles they carried and that's why I'd chosen them, but none sat well enough on my face. If they can't be bothered to save their customers a couple hundred dollars if there is no frame sale in it for them, that doesn't jive with me philosophically. I suggest you folks reading this think about if this is the kind of place that deserves your business.

I recently Arrived in town to officiate a football in WV. The ladies in this business was able to…read moreget me in early and get me fitted in CL. This wasn't several hours before the game. They saved the day. I highly recommend the professionalism and personalities.

Office is terrible , they don't listen I told them I was not in there for an eye exam I had a…read moremedical issue because I don't have insurance they charged me for an eye exam and after 2 years are still sending me a bill . I told them three or four times I was not there for an eye exam and the old man gave me one anyway and charged me

She doesn't care about her patients after surgery. When you have a problem after surgery she never…read morecall back. Next day after surgery she went on vacation.So had to see another doctor.

I haven't been to get my eyes checked in a long time..I feel bad that they were busy,.. but love,…read morelove how much they spend with each customer!.. I had an awesome experience! When I pick up my glasses, there was a customer already there, they were helping him.. another person came in. She did not have patience ( shame on her)! She could clearly see one person ( Steve) I think that's his name.... He did an awesome job , I had to wait, but did not care.. he is so thorough.. which is great!!. I will definitely go there again!..

Hello.Stopped at Steven's Optical this morning as my wife's glasses broke over the weekend. The arm…read morebroke off the frame. We were outside the warranty, however, Steven was able to find a frame, on site, at an extremely reasonable price, that he could put my wife's lenses' in! Within 15 minutes of entering the building, he had a solution to the broken glasses, repaired them, and we were on our way!! His level of service, and willingness to go the extra mile to solve this issue, is VERY much appreciated. We are very proud to have a local business in our community that serves our area so well. Thank you for your help with this. Dan Jones

After submitting my feedback, I was contacted by one of the regional managers and we had a great…read moreconversation. I felt like she was sincerely in my feedback and wanted to ensure any subsequent visits were fine. I returned at a later date for my eye exam and had a much better experience. Thanks to the staff for listening to my concerns.

Glasses are expensive, so you want them to fit properly, look interesting, and stay in good shape…read morefor three or four years or until your prescription changes. This vision specialist accomplishes that. I especially appreciate the office staff who help you choose the perfect frame, adjust it for your face, and keep it in good repair. They follow the quarantine guidelines, keep the area sanitary, and are very pleasant. I highly recommend this optometrist.

I will say that the staff is wonderful and friendly. While I didn't catch all names, Erica was very…read morefriendly and went above and beyond to help my daughter find glasses that works for her. She also wrote down the times I can come in to pick them up. Doctor Desimone is quick and knowledgeable throughout his exam. The appointment for us took less than 1 hour for 3 people from exam time to picking and ordering glasses. So much friendlier than my previous doctor and the service is outstanding!

I need a special eye test for a medicine I take. I recently had the eye exam done and they said…read morethey would fax the results to my doctor. I received notice that they did not fax it, and my doctor had called twice and they still had not. I then called, and the receptionist was extremely rude.

From the owner: Our eye doctor in New Castle, PA provides comprehensive eye care services to help patients maintain…read moreand improve their vision. The services offered in our eye care clinic range from eye exams, which are crucial for detecting vision problems and identifying underlying health problems that may affect a patient's vision, to emergency eye care.