Prepared to be stolen from and the aides being super lazy...it'll cost you more to replace…read moreeverything stolen.,

This is the most toxic place to be in. Honestly, if you ever wonder if you should do business with…read morethem, just RUN for your life. Every single employee is fake as hell, and no one wants to do their job properly. 80% of their employees work remotely from UKRAINE and have 0 idea of how things are done here in New York. If you decide to call to solve your problem be prepared to be redirected from one employee to another to another, and no one will give you the info you're looking for OR fulfill your request properly. This is just not going to happen. Needless to say, their whole management team has severe OCD And they will make your life feel like never ending stress. 0/10 do not recommend

We hired a nurse from Preferred Gold to do wound care for my grandfather. The nurse was experienced…read moreand very professional. She also helped to manage his medication.

From the owner: Preferred Gold is an industry-leading Private Pay home care service provider dedicated to ensuring…read moreour clients receive the highest level of care available. We specialized in providing Private Pay home care services as well as Nursing and LPN services. To schedule a free consultation or to find out more about our services call us today at (212) 308-8100.

My interaction with the staff has been pleasant. My current coordinator is nice. However, I will…read moresay in my experience getting on boarded it took about 3+ months. No one followed up to tell you what the next steps are in the process. If you don't keep calling to follow up no one does. Based on my experience i feel the company needs to take more effort in training its staff and improve communication, organization and urgency. I feel a result of this is being short staffed. As for the aides and the services being provided have been 50/50. A lot of them lack training, lack initiative, dirty, lazy and they steal. I understand some of these aides need a job and will take any job they can get for money, but I have to say when ANYONE applies to become a home health aide, they need to have that inner need to really want to help people. I've said this to many different facets of the health care industry and i say it here... when interviewing/hiring anyone to care/interact with the disabled/sick/elderly... the question should always be asked (in this instance) "why do you want to become a home health aide?" Their answer should be I love helping people and caring for the disabled/sick/elderly. if that is not the answer they shouldn't be employed. People who only need a paycheck and don't care about the disabled/elderly should not be hired. The disable/elderly need care, trust and help. They should not be ignored or feel like they are asking for too much. Proper training starts at the agency level. Let's try to make True Care a better place that families can turn to for care for their loved ones.

I just want to say about True Care Agency There seems to be some kind of communication problem…read morewhen trying to reach a coordinator or whoever picks up the phone. To actually get someone on the phone live in the office it's impossible. You are put on hold from 1/2 hr. To an 1hour before you actually speak to someone & when they do come on the phone, they transfer you to an extension that you cannot leave a voicemail or it hasn't been set up. When I have to call true care I take two and three different phones and I call each of them at the same time to see if I'm gonna be able to get somebody..... that would be the only way you can actually connect with someone there. I personally have Services with them for my mom and it is a challenge getting through your Coordinator on the phone. The phone system is the worst I have ever endured. They need to do better because of us the consumers they are In business. even their Home Health Aides complaint to me and asked me to see if I can get through because even them cannot get a hold of someone at the time they call. Most of the time they have to go in person because the phone system is the worst. Seems to me our calls are not important or they just don't care.

This place is a complete clown show. Don't use them for your home care needs for your sick or…read morehandicapped parents. They have no aides and the few they do no show constantly.

Let me start off by saying this a very dishonest and poorly handled company. THEY HAVE NO…read moreCASES.Then the cases they send you to are very unsanitary and totally disarray for 4 hrs a week!! Who can survive on that?? They will call you with a lil 4 hour case then call you back and say something happened or it isn't confirmed. WHY ARE YOU CALLING AIDES TO ASSIGN A CASE THAT HASNT BEEN AUTHORIZED YET?? Last but not least they will not pay you and give you a run around telling you speak to Yesenia,speak to Raul, speak to HR then nobody's knows what your talking about & starts to point fingers. Stay away from this company their shouldn't be any aides signing up just to sit around with no work or 4 hrs a week case sitting in unhealthy conditions.

Great service. All…read morehealth care workers are very well trained, they are professional and . During the COVID they were prepared with the full extent, all guidelines were followed. They were face cover, washed their hands and always keeping a safe distance. The cost are covered through my insurance. All steps were an very easy process.