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    Waste Management - Kennewick

    Waste Management - Kennewick

    (13 reviews)

    Un-Fu*king real how bad customer service is when there is no competition. I called to request an…read moreexplanation regarding back to back billing increases and had guy with a deep drawl slowly man-splaining the same line that repeatedly ignored my billing question of back-back increases. His frustration and mine (I repeated his under his breath "oh my God" exasperation) saying "oh my God is right" and he denied it saying "I didn't say anything" when I heard it clear as day. I requested a different agent as we weren't getting anywhere (I've trained bricks like this) and he put me on hold, then popped on to assure me he was still there. I began some work while on hold and a recording came on at 3:27pm stating the office was closed (I can understand drivers being off at 3:30, but support staff clocking out that early, when people are still at work?) and to call back during business hours. An option to leave a message was played, but the system hung up before a message could be left. Why am I not surprised? So for wasting 27 minutes I got zero answers, but an endless loop of discussion with the Townie (Waterboy) and a holding period that timed out on me. I'd say it's "par for the course." If you expect to be disappointed, you'll always hit the mark. The drivers are awesome, pickup is always on time. Customer Support Sucks about as bad as humanly possible.

    Waste Management has a very low review rating for good reason. I put my garbage container out…read moreacross the street directly across from my house with no other house to be confused with. They purposely skipped my garbage because it was not on my side of the street and would not come back.

    New Creation - junkremovalandhauling - Updated June 2026

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