Serviced today. Hired for the first time. Returned initial call promptly, It was easy to get an…read moreappointment that was convenient. He called prior to arriving and arrived at scheduled appointment time. As good as it gets for septic pumping!

Booked Universal through Thumbtack and was very excited about getting my house cleaned, as we've…read morejust had a baby and our upkeep was slacking. Too bad they never showed up, never called and had no record of the appointment we made a week in advance. When my husband spoke to their offices they were apologetic and promised to come out on Saturday at a reduced rate. The problem? They never showed up on Saturday either. We sat around two days in a row waiting for a crew that never showed. Not sure what the problem was but ditching a client like a bad date is very unprofessional. Update: after not showing twice, they finally sent a crew...FROM CHARLOTTE. They took almost 3 hours to get here and did an okay job.

My experience, in total, with Universal Cleaning Services exceeded my every expectation. The entire…read moreexperience felt like a friend/sister was helping me to move into my new home. From the detailed intake to fully understand my needs, through the thorough and meticulous deep cleaning I received; I am now a lifelong customer. The cleaning women worked fastidiously and meticulously and were able to accommodate my chemical sensitivity needs, all without "additional nebulous surcharges." The girls were easy to communicate with and had pleasant demeanors...I didn't feel uneasy leaving my home while they worked....I usually don't do that. There was no "deodorizer or chemical or bleach smell" left behind. Just a well cleaned home. Also they were able to accommodate my tight time schedule. Marlena,the owner, re-arranged the workflow schedule in order to give me a nice full day allocated to my needs. This was a bonus as I didn't feel "squeezed in" or rushed. Jen

This is the second time NC Green Plumbing and Rooter have come to my rescue. The first time was…read morefor a broken pipe, the second time was for needing to have a new well pump and wire. Both times Justin was friendly, efficient, and very professional with communication. Both times, he went above and beyond -- especially with the well pump issue. Tropical Storm Ophelia didn't stop Justin and his assistant from restoring water to my home in a timely manner. They completed the job in pouring rain and gusty winds, and remained professional and cheerful throughout the process. I am so grateful to them for their service! Whenever I have plumbing problems, NC Green Plumbing & Rooter is my go to.

Don't use this plumber. "Bait-and-Switch" type of company. The owner will give you price for the…read morework then bill you for other items he looked at and diagnosed without providing a price, leaving you thinking it's part of the price given. He will then demand payment and if you don't agree to pay the "Bait-and-Switch" price, he will trespass onto your property and take parts off....Very unethical and should be out of business!!!!!!

My recent experience with Rufus and Champion Plumbing was positive in all regards. My initial call…read morewas answered quickly and an appointment was arranged for later that day. As requested, Rufus contacted me to give me an ETA. He listened attentively to my explanation of our clog problem. We had ongoing clog issues with a hard obstruction 15 feet into our line. I had worked on it and partially removed the clog, as had another plumber. Rufus communicated my expected charges ahead of time, and then fixed our problem in short order with a machine driven snake tool. When done he showed me a wad of string that was embedded in the clog, so I am confident that the problem has been fixed. Thank you Rufus and Champion Plumbing!

Great people! Fast friendly and professional - were out next morning, diagnosed problem quickly,…read moreand took care of problem. Will definitely use again and recommend to friends

They showed up on time and were very friendly and courteous. I had already dug up the tank in order…read moreto minimize the cost. Price was reasonable. They did not try to pump up their price like some others gave done in the past. Their inspection after pumping was satisfactory. They were respectful to me and my property. Would use them again!

Friendly, courteous service at a reasonable price. The actually got there early, finished quickly,…read moreand they were gone. What more could you want?

Professional service, excellent communication, great pricing. They've got it all and I strongly…read morerecommend them for your plumbing needs.

Camden was polite, efficient, knowledgeable and left my bathroom clean. He took all his wet tools…read moreand wipes with him. Most importantly, he fixed the clog that was backing up between my shower, toilet and washing machine. I will call them again for other plumbing needs. Hopefully, I won't have to.

I was advised by a plumber to have my septic tank pumped to hopefully resolve a smell issue…read more Having just recently (within the past 2 years) had the tank pumped, I was skeptical this could at all be related to the issue, but went with the plumber's recommendation of "Bailey's" as our regular company was unavailable. I was EXTREMELY pleased with their customer service and expertise at the first scheduling phone call. They arrived on-time and I received a courtesy call in-advance of their arrival. When Joe came out to pump the tank, he did an inspection first and notified me the tank was working perfectly and did not need to be pumped for another 1-3 years. It is harder and harder to find honest operators anywhere these days and working with Joe and Dianne was refreshing. They have VERY reasonable rates, too! I will continue to use and recommend Bailey's!

I have used Baileys for years and have always had great service. I recommend Baileys septic service…read moreto my customers. Jimmy Lane owner of Lane Plumbing

Sent the company an online service request Super Bowl Sunday afternoon and received a phone call…read morefirst thing Monday morning. A team, led by Norval Cunningham, arrived a short time later. The truck was spotless and the guys were neat. They knew why they were at my home and listened carefully to my concerns. Norval is obviously a pro. Soft spoken and very knowledgeable, he led his young teammate to address the lift pump maintenance request. They completed the service and tested the system. I could not be more pleased. My new go-to plumbers.

I discovered a pinhole leak in an old copper pipe on a Friday night at 8 pm. I immediately shut…read moreoff the water to the house, cut the power to the water heater (the pipe feeds the heater) and drained the heater. All that needed to be done was cut out the bad section of pipe and replace it. The heater itself was fine and did not come into play. I found Acme online and contacted them. They called back Monday, arrived at 3:09, showed me an estimate of $303.11, which I thought was extremely high for the work required but agreed to. They admitted that "most" of it was labor (and didn't give a breakdown). It was labeled TOTAL with no other information on the tablet I was asked to sign. Here's the breakdown of what I was actually charged: $283.94 Repair 39.00 "All Day" service fee 21.80 taxes $344.74 "real" total, not the other "total". Note that there is no breakdown of labor and materials on the invoice itself either. They were gone by 4:09. I was shocked to find later that they'd added their $39 "service call" in addition to over $300 for what should have been 15 minutes' work even for one person, let alone two grown men. (See pictures.) I contacted them two days ago asking if they could waive the fee, and they have not responded. Do yourselves a favor and find a plumber who charges for his/her time and materials instead of by what some "app" says.