The serviceman was polite and was careful not to make a mess while removing my faulty garbage disposal. He finished the job in a timely manner and everything is working properly now. read more

Great customer service and very helpful when answering my plumbing questions and concerns. Thanks y'all!!

Did what they said they would do. Responsive and flexible. Clean professional. Price was high and a little bit of a surprise because I thought their quote was final price but realized they quoted me not including taxes which for a larger job were significant. But other than that. I was pleased. read more

J. R. Lane Plumbing - high quality water heater installed. Has performed great so far! - Plumbing Near Me - Raleigh, North Carolina

I called this business at 9:40am. The lady in the office was very friendly and said she could have someone at my house within an hour. Sure enough the techs came out in 45 minutes. It's a good thing because my hot water tank was gushing water! They jumped right on it and had it fixed in a few hours. The whole process was easy and stress free. They even emailed me the approval since I had to leave for a Doctors Appt. The price was fair as well. If I need a plumber in the future I will be calling them. read more

I've called on J.R. Lane Plumbing several times now to tackle various projects in my older home, from routine fixes and more involved remodel plumbing, and I couldn't be happier with the results. What really sets JR apart is that he patiently walks you through possible solutions over the phone before ever stepping into your house, even reviewing photos of the issue so he knows exactly what he's dealing with. His recommendations are always spot-on, saving me both time and unnecessary work, and in an industry where upsells feel all too common, JR's straightforward assessments and fair pricing are a breath of fresh air. J.R Plumbing is always on time and respectful of your space, and J.R takes the time to explain each step of the process, answering every question so you never feel rushed. If you want a plumbing company that combines top-notch skill with genuine customer care, you can't go wrong with J.R. Lane Plumbing. JR and his team have earned my highest recommendation! read more

Responsive, easy to work with. Flexible in scheduling. Clean and tidy work. Fixed the problem.

After the recent ice storm, our well pump stopped working. I called JR Lane Plumbing and they responded quickly. They fixed our well pump, working while the ground was covered with ice! I was impressed by how the plumber,Scott, explained everything that was done. They truly went above and beyond!! I highly recommend this company! read more

James gave me great advice on how to address this issue. Much appreciated! My tub overflow gasket was leaking, but after installing a beveled rubber gasket with silicone grease the issue is solved! Thanks for the sage advice! read more

Great service! I needed my water heater replaced and Lane plumbing gave me a price over the phone and got it done that day! The crew was extremely knowledgeable and polite. My parents used Lane Plumbing for years and they come highly recommended read more

I always use JR Lane Plumbing because they do great work, arrive when they say they will and because they use high quality products. Love my new Wolverine faucet! read more

We had a clogged kitchen drain that seemed to come out of no where. We hired a plumber on Thumbtack who wasn't able to fix it. Paid that guy $15 for his time, and then called Lane Plumbing. They sent someone over the next morning. The day I called, the owner spoke to me on the phone for at least 15 minutes trying to diagnose our issue and then just talking to me about his experience. He was a super friendly guy. I felt comfortable going forward with Lane Plumbing based on that conversation. The plumber who came by did a fantastic job. He was here for an hour, maybe more; this was an intense clogging situation apparently! He was sweating up a storm, but insisted through it all that he'd get it fixed. And he did! I subtracted a star because when he removed the P trap, he didn't have a bucket underneath so we had a pretty good amount of water fall in the cabinets. He didn't seem to care to protect the cabinet, so needless to say it was a slight mess. We cleaned up after he left. That said, we hired em for the job and they did it, so I'm satisfied! read more

Received immediate response and service for an urgent issue which I was expecting to be very bad. Lane Plumbing resolved it within 20 minutes and was able to repair my leak. Very happy with the service, quality, and quick and effective care. read more

Had two toilets that needed replacing. They worked with us on a payment plan and we had the new toilets in less than three hours.

Thank you to Lane plumbing, they came through after I bought a new house and found out the sewer line was no good. They replaced my entire sewer line and did an amazing job at a very fair price. read more

This is the 3rd or 4th time I've used Lane Plumbing. Previously, they replaced my hot water heater. I called this time because my toilet wasn't working properly. My call was answered immediately. Jimmy Lane explained my options, gave me the costs for each one, and all the information necessary so I could make an informed decision! Rather than fix (again) a 30-year old toilet, he installed a new one. His crew was able to come out on the same day I contacted them! The toilet they selected was so much better - comfort height, slow-closing lid, and uses 50% less water. Jimmy has always excelled at providing great customer service and is very knowledgeable. Repairs are done correctly to give any homeowner peace of mind. read more

Lane Plumbing was called to fix one issue, but when I called them regarding a problem that was previously not reported, they were able to squeeze us in for an emergency appointment. We are thankful for their reliable and professional service. read more

Fine service, bad price. I had Lane perform very minor plumbing work recently (I could have done it myself if I had seen it done before, will do it myself next time). Pros: easy to contact and discuss the issue, scheduling was easy, plumber was very nice and courteous. Con: Lane charged by the "job" instead of by the hour. The work took the plumber under an hour, yet the job charge resulted in a labor rate that was over 3x the normal plumbing labor rate I'm used to, and I have used plumbers several times in the last few years. The plumber did a fine job, but not at a faster rate or better technique than others would have on this type of work. I would not hire a plumber who charges by the job again. read more

Nobody wants to have to call some people. Plumbers are usually on that list. After finding a long standing leak around the bottom of my kitchen drain, I started looking at reviews and making phone calls. I left 2 messages with other plumbers before getting to Mr Lane who answered the phone live. After reading other reviews it's what I expected. And it's good for business. We talked about my problem, chit chatted about this and about that, he slipped me a ball park figure, told me his guys would come out the next day, not at a set time, but they'd call first. I got the call at 4:30. The lead plumber and his assistant whipped in, got to work and whipped out, check in hand, 30 minutes later. The younger plumber did wear a mask and was personable and clear when explaining the bill. The older plumber, all business, had his head under the sink almost the whole time. Problem solved. In this new world of remote working, not having a set time to show up wasn't a huge deal. But I work retail as well, and not having a set show up time could be a problem some days. Oh, and I'm still waiting for the other 2 plumbers to return my call. read more

So, I don't normally give 5 stars, but Lane Plumbing proves exceptional again. This is my second time needing their services and as with the first time, they were available to send a crew out the same day, provide an estimate over the phone and complete the job in a timely manner. I love that Mr. Lane himself answers the phone when you call and can tell you exactly what is needed and provide an estimate in a friendly, neighborly way. The crew called you within 30 minutes of their arrival to let you know they're on the way. When Daniel H. and Isaiah showed up, they made sure I knew they were from Lane, they confirmed exactly what I was told over the phone, did a walkthrough to make sure they had all they needed for the job, and within an hour, they were finished. Upon completion, we completed another walk through to make sure the jobs were finished to satisfactory. Thanks again Mr. Lane!! read more

They did a very thorough and professional job installing a hot water heater, all up to code and for a fair price. Would easily use again.

I would do zero stars if I could figure out how to do it. I tried to stop my check on these clowns but they beat me to the bank. I had a leak coming from under the toilet. After they came the leak wouldn't go away. The next day I am sustaining heavy water damage in the bathroom and the hallway. They come by again and can't find the leak. The under of my floor is flooding so I hire a service that specializes in leak detection. They find the leak in 5 minutes. IT'S THE WATER HEATER. WHAT KIND OF CLOWN PLUMBERS DON'T CHECK THE WATER HEATER WHEN THERE IS A LEAK?! Bottom line is Lane Plumbing can come and replace my floor to avoid a lawsuit. If you value your house, stay away from this company - they're clowns. read more

We called numerous plumbers and no one could come out today except Lane plumbing. His guys arrived within a couple hours and were able to replace the problem with the leak in our hot water tank overflow valve. I am very thankful. Jimmy was very pleasant as well as Robert and Jerry who came out and solved our problem - at a reasonable rate. read more

If the star ratings had "zero" stars, I'd choose that one. Lane doesn't deserve one star. We had a burst pipe in our crawl space late last night. Water was gushing everywhere. Called Lane who advertises emergency services. Left a message twice. Never a call back. So much for emergency service! read more

I was notified by the City of Raleigh that I had a sewer line backup on the edge of my property that I was responsible to have fixed. They gave me 48 hours before they would cut my water off. I called Lane plumbing and explained the situation. They gave me a rough estimate over the phone and I asked them to put me on standby until I could confirm some things with the City of Raleigh. The next morning I called back and said I needed them to come out. They were there in about an hour. They fixed the issue quickly and were very reasonable with the price. read more

I called in the morning and spoke to Jim Lane. He was friendly and helpful. Nelson and Jerry came out that afternoon and took care of my issue within an hour! Very pleased with the service and the reasonable cost. Lane Plumbing will be my first call if I ever need any plumbing work done in the future!! read more

NO HOT WATER...I needed a new water heater and Lane Plumbing was very responsive. The staff is very friendly provided great customer service. They quickly got me a new quality water heater installed. I recommend them to all that need plumbing services. -Sonya read more

My kitchen drain was clogged, and I tried but could not clear it myself. I called Lane and their techician Danial showed up later the same day. Daniel identified the problem and wrestled a powered snake from the kitchen drain all the way to the clean-out in front of the house to completely clear the blockage. He demonstrated the clear pipe by running water and we watched it flow through to the street. All this took less than an hour. He reassembled the drain pipes under the sink and checked for leaks. He also suggested some additional work to improve the water flow through the drain and gave me an estimate. All in all a very successful intervention! read more

TOO GREEDY FOR MONEY!!! THEY WILL CHEAT YOU - just like they CHEATED ME!!! Lane Plumbing came to my home for 2 concerns: my bathroom sinks & a rusted pipe under my foundation. The first 2 men who came could NOT fix the rusted pipe; they had to call in a 3rd man. My bathroom sinks turned out to be fine - just a little black gunk - enough to dirty a half paper towel. Still, they charged me $268 for the 10 minutes it took them to tell me the stopper was dirty & clean it for me. Then, I was charged $375.00 for the rusted pipe. I do not mind the charge for the rusted pipe. But I know that it was totally UNFAIR, UNETHICAL & DOWNRIGHT MEAN of Lane Plumbing to charge me the separate, completely outrageous charge of $268 when they KNEW that they hadn't done ONE THING to earn it!!! Lane Plumbing is GREEDY! They will spout all kind of nonsense about "costs rising since the pandemic". But those 2 men who came into my home KNOW that they CHEATED ME!!! It's better to go with a more reputable company which will stand by their work & be able to honestly validate WHY they're charging what they charge for the amount of time & expertise it took them to complete the job. YOU'LL BE SORRY if you go with Lane Plumbing! BELIEVE ME!!! read more

Absolutely amazing! I am EXTREMELY happy with the excellent service and work performed by Lane Plumbing today! Mr. Lane provided excellent and immediate attention to my call & Jerry and Jared excelled in exceeding my expectations. Not only is this company great, but they are also reasonably priced and fair. Thank you to the Lane Plumbing team, as you were prompt, extremely knowledgeable and experienced & provided great customer service. I will definitely call you again for all of my plumbing needs. read more

The owner kept me on the phone for 50 minutes when I called to set up an appt for him to come give me an estimate. We set a date and time....no one showed up, no call, no text, no email. Wasted my time on a long phone call and wasted time that I'd taken off of work for the appt. read more

Lane Plumbing came out to my home to fix a Pressure Reducing Valve. Daniel the technician was great from the start and noticed an additional problem that we had at our cut off. He pointed this out to me before doing any work, explained in clear detail and showed me the evidence to support his findings. They were competitively priced and efficient with their work. I definitely recommend that you call Lane Plumbing and if he's available request Daniel to be your tech. Great experience working with them. read more

Owner Jimmy was great to work with- very personable and easy to reach. Jerry and Jared were efficient and kind. Triple checked everything before they left. Overall very satisfied! read more

They arrived in a timely fashion to replace the pump and the job was completed within the estimate given. Get at least 3 bids before using lane. Thanks to Lane for the extensive explanation. It is interesting that multiple trips are required to fix septic tank controls and pump. read more

As silly as this may sound, I am the proud owner of two new toliets. The gentlemen that came today were very thorough, kind and efficient. I really appreciate their work. read more

Was having trouble with my toilet not flushing properly and called Lane Plumbing. Spoke with Jimmy on the phone and he immediately scheduled an appointment and gave a price quote based on me explaining that I have a leak and also the toilet continuously flushes. The price was at least $250. On the day of my appointment, the problem was fixed by Jerry (after having to leave my home twice to go and purchase different supplies). Unfortunately, I was not satisfied with the price. My total was $300...$150 for labor, $125 for parts plus tax). It turns out, there was no leak and the only things that were changed was a fill valve, fill valve flapper and new handle. After research, I realized that I could have purchased those items from Walmart or Lowe's myself for much less than $40!!!!!! But I was charged $125!!!!! I understand that they can charge what they want but this is pretty ridiculous! We were hustled, plain and simple....fool me once shame you, fool me twice shame on me!! My advice to everyone would be to check around and get quotes or find a trusted local handyman. read more

OMG THESE GUYS ARE AMAZING!!! From the second I called to the end of the job I could not be anymore impressed! Jim was just amazing when I called. I was frantic, our pipes under the house had burst. I just don't have money lying around to have such a large repair. But Jimmy put me at ease and helped me understand what to expect. When the guys came out it was wonderful! They were absolutely fabulous! read more

I called Lane Plumbing to set up an estimate for a small plumbing job (add a utility sink in garage and extra exterior spigots) and they said they could come in a few days and would call 30 mins prior. At the end of that week, the guy called saying they were busy and for me to call the office next week to set up another time. I did that, they said they'd call when on the way, and I never heard from them again. I understand actual plumbing issues are more important than estimates and additions, but at least have the courtesy to call your customers and let them know the status. Judging by the fact that they charge $100+ to do an estimate (that will be credited if they do the work), that the lady in the office asked if I wanted them to refer another company to do the work, and that they didn't bother to ever come tells me that this company is only interested in large ($$$$) jobs and not small customers. Good to know! read more

Half to say, I have used Lane Plumming twice now, ...the 1st time a year ago, to replace my hot water heater, I wasn't sure I could make the payment but they work with me and I truly appreciate that, and now this last time I obviously had a pressure release valve problem so I was getting no water pressure in the house I talked to mr. Lane we discuss what it could be and they set a date and they came out and they fixed it, I'm sure I will be using them again in the future, it's good to know that I founded great plumbing company read more

Woke up Monday morning and found water all over kitchen counter top and a puddle of water on the floor. I have a second floor so I assumed my upstairs bathroom was leaking. Called lane plumbing supervisor said eta was a hour to hour and half. Hour and 46 minutes go by I call back supervisor says another hour his guys are still at another job. So after waiting four hours two plumbers finally showed up. I showed them where the water was and the wet towels from cleaning up the water. So the plumbers go upstairs run water in both bathrooms and come back downstairs and look in ceiling and dont see anything. They Go outside and check water meter--'' oh, your water meter not running--- so you don't have a leak." This is after only after 15 minutes of inspecting. So i ask the guys to explain where the water came from and was told they don't know but I don't have a leak--I wish they could of seen the water. So they go outside said they have to call the supervisor. I'm thinking they are calling to troubleshoot the problem. Little do I know they called to find out how much to charge me. One guy comes back in and tells me ma'am we didn't see anything it's going to be $125. So at this point im irritated. So i express my concerns and asked the guy to explain why the sink cabinet is wet. I was told he feels it's wet but don't know where the water came from maybe from underneath. Then he comments maybe it's coming from your fridge. How the hell is it coming from the fridge when water was all over the counter top and the fridge is on the opposite side of the kitchen. So i express my concerns again and ask why am I paying for a problem that isn't solved. So the guy calls the supervisor. The supervisor states it's a diagnostic fee because we came to figure out the problem. So i state to the supervisor your plumber just admitted to seeing the cabinet under the sink is wet but claim I don't have a leak. This makes no since obviously something is leaking. Long story short after going back and forth the supervisor states well I can give you $20 off but I have to get my guys out of there. This seriously struck a nerve. I just waited for hours for the plumbers to arrive and had to call out of work because the eta was way off. After waiting they only spent 15 mins looking just to tell me you have no leak they don't know where the water came from. So the fee was paid and my problem wasn't solved. Oh I was told if I call and say were the leak is coming from they will come out and fix it. Lol what was the point of me calling? read more

You really caught me with that new faucet. That was a very expensive project to add a faucet. read more