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    New England Nail Salon

    3.3 (7 reviews)
    InexpensiveNail Salons

    Services - New England Nail Salon

    Nail fill-in

    Toe nail fill-in

    Hand nail fill-in

    13 More Services

    Hand and toe nail fill-in

    Manicure

    Manicure and pedicure

    Pedicure

    Nail polish change

    Toe polish change

    Hand polish change

    Hand and toe polish change

    Nail polish removal

    Toe polish removal

    Hand polish removal

    Hand and toe polish removal

    Nail repair

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    Recommended Reviews - New England Nail Salon

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    9 years ago

    I love coming here. They are super fast and my nails always look great. Plus, they use liners in the foot baths so it is always very clean.

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    14 years ago

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    Exotic Nails

    Exotic Nails

    2.9
    (24 reviews)
    0.2 mi
    $$

    I'm extremely disappointed with the experience my mother and I had today at Exotic Nails in…read morePepperell, MA. We both went in for gel pedicures, and my mother also received a gel manicure. To be clear, this review isn't about the quality of the actual nail work, which was satisfactory--it's about the lack of accountability and poor management surrounding a clear pricing error on their end. When my nail technician asked if I wanted the spa pedicure, I requested to see the booklet listing all pedicure options. The spa pedicure was clearly listed at $39. I confirmed that's what I wanted, and my mother said she'd have the same. However, when it came time to pay, my total was $82. I paid by card, sent the tip to my technician separately via Venmo, and then returned to my car, where I began to realize the math didn't add up--even with extras like callus removal and the gel polish upgrade. I called the salon to inquire, and I was told that we had actually received the deluxe pedicure, which is $65, that the wording was "confusing" and that we should have known we were getting the deluxe because we've had pedicures there before. I explained that we based our decision on the menu provided to us during the visit, which clearly stated $39 for the spa pedicure. We were not informed at any point that we were being given the more expensive deluxe service, nor do we know the specifics of how their packages may have changed. I requested a refund of the difference between the 2 pedicure packages --$26 each--for being charged for a service we did not knowingly agree to. I was told that a refund would not be issued because the technicians "used more product," and again, that we should have known what service we were getting. Instead, I was offered a $10 discount for each of us. This response is unacceptable. A reputable business should take responsibility for its own mistakes, especially when the error stems from unclear communication and inaccurate menu information. We will not be returning. If this is how Exotic Nails conducts business, I encourage others to explore the many other salons in the area that value customer service and transparency.

    Called looking for a base pedicure - mentioned I did not have the extra money for a spa pedicure -…read moreso could I have an appt with a person that is cool with that. I came in at the time they provided. The manager walked me over to the chair for my pedicure and asked - you want an upgraded spa pedicure? People around so I did not want to say I could only afford the base pedicure and just said no spa pedicure. Got my feet in water and the tech came over and asked what do you want - I said base pedicure. Not to take that as an answer - she said why not a spa pedicure, a lot of men get them here, etc. I understand that they run a business and want to upsell, however I did not appreciate the repeated upsell pressure. she has not started the pedicure so I said I no longer wanted anything and left. I won't be back

    Photos
    Full set of lashes November 14th
    Full set of lashes November 14th
    November 14 started 4:20
    November 14 started 4:20
    Exotic Nails

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    New England Nail Salon - othersalons - Updated July 2026

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