I'm extremely disappointed with the experience my mother and I had today at Exotic Nails in…read morePepperell, MA. We both went in for gel pedicures, and my mother also received a gel manicure. To be clear, this review isn't about the quality of the actual nail work, which was satisfactory--it's about the lack of accountability and poor management surrounding a clear pricing error on their end. When my nail technician asked if I wanted the spa pedicure, I requested to see the booklet listing all pedicure options. The spa pedicure was clearly listed at $39. I confirmed that's what I wanted, and my mother said she'd have the same. However, when it came time to pay, my total was $82. I paid by card, sent the tip to my technician separately via Venmo, and then returned to my car, where I began to realize the math didn't add up--even with extras like callus removal and the gel polish upgrade. I called the salon to inquire, and I was told that we had actually received the deluxe pedicure, which is $65, that the wording was "confusing" and that we should have known we were getting the deluxe because we've had pedicures there before. I explained that we based our decision on the menu provided to us during the visit, which clearly stated $39 for the spa pedicure. We were not informed at any point that we were being given the more expensive deluxe service, nor do we know the specifics of how their packages may have changed. I requested a refund of the difference between the 2 pedicure packages --$26 each--for being charged for a service we did not knowingly agree to. I was told that a refund would not be issued because the technicians "used more product," and again, that we should have known what service we were getting. Instead, I was offered a $10 discount for each of us. This response is unacceptable. A reputable business should take responsibility for its own mistakes, especially when the error stems from unclear communication and inaccurate menu information. We will not be returning. If this is how Exotic Nails conducts business, I encourage others to explore the many other salons in the area that value customer service and transparency.

Called looking for a base pedicure - mentioned I did not have the extra money for a spa pedicure -…read moreso could I have an appt with a person that is cool with that. I came in at the time they provided. The manager walked me over to the chair for my pedicure and asked - you want an upgraded spa pedicure? People around so I did not want to say I could only afford the base pedicure and just said no spa pedicure. Got my feet in water and the tech came over and asked what do you want - I said base pedicure. Not to take that as an answer - she said why not a spa pedicure, a lot of men get them here, etc. I understand that they run a business and want to upsell, however I did not appreciate the repeated upsell pressure. she has not started the pedicure so I said I no longer wanted anything and left. I won't be back

I've been trying to find a hair salon in New England that I can stick with since moving up here 8…read moreyears ago. I went to The EDGE on a bit of a whim and out of necessity as my eyebrows were a mess and I didn't want to let my hair go too and get split ends. Erin was incredibly nice and welcoming. The salon was clean and very cutely decorated. She did a thorough consult to see what I wanted to do with my hair and the style of my eyebrows. Carried on just enough conversation to not make it awkward, but not one of those people who is too prying either. Priced just right, too, for the area. I will definitely be back!

We love coming to get our hair done by Erin, relaxing, laid back environment, and you come out…read morefeeling glam! Today was a huge success. My daughter, who is almost four, is convinced that her "mermaid" hair has special powers that will be lost if she cuts her hair. We were nervous how she would react to the change of having hair past her waist to her shoulders. And could not be more happy with the resulting hair cut or our daughter's experience. She is over there moon! Thanks Erin!!

Annie always does a fantastic job -- my toes become sandal-ready after just a half hour in her…read morehands. There are nail salons closer to my home but I go out of my way because she is worth it. The salon offers broad selections of OPI, China Glaze, and Essie Polish, comfortable massage chairs, and reasonable prices at $35 for a spa pedicure (worth the upgrade over the standard based on the amazing scrub and calf massage). Just keep in mind that this salon does not take credit cards, only cash (or check if you're a regular).

They wouldn't honor my gift certificate because it was a few years old. Even when I stated there…read morewas a law in Massachusetts. Do the right thing and you gain a loyal custom. They lost my future business. Pedicure was Ok, expensive compared to other places in the area that do a better job. The place is never open. Don't waste time or money here.

No place like Exotic Nails! I always make an appointment, they can get really busy, so don't want…read moreto drive there and try walk in. Been going to Exotic Nails for 21 plus years (started in Pepperell) then they moved to Townsend. Always had Long and Kathleen until their nephew Kyo came from Vietnam. He learned the trade so fast and have had him doing my nails ever since! I'm usually a plain girl with just a color but these last three months decided to do designs! From the breast cancer ribbon, to the Cats Eye, to Christmas Nails and now Navy Blue with stripes and snow. I have since moved to Acton from Groton, so the 1/2 hour ride is still worth the trip! I'm never disappointed and always lots of compliments! I recommend Exotic Nails to everyone! It's very clean, and always neat!! All employees are pleasant, and what I have seen also do an incredible job! Thanks Exotic Nails!!! Look forward to many more years of happy nails!!! Kyo, you're the BEST!!! Thank you!!!

I chose Dazzle nail polish which lasts and doesn't chip. Felix was very professional and did a…read moregreat job.

Love this place. Always friendly, very clean and inviting space. You can definitely zen out. It's…read morenot one of those huge salons that just want you in and out, they actually take care of you ans take their time and give you exactly what you want. Amazing value for the prices you pay. They atr extremely accommodating, especially with my chaotic work schedule. I HIGHLY RECOMMEND.

My mom, baby sister, and I all book an appointment for manicure. I did extension gel + nail art and…read moremy mom did gel manicure no extension. My sister did regular nail polish for only $5! I don't know their names but both nail artist were nice and did a very good job for all of us. We were on a time crunch but they managed to finish us within 1 and a half hour. I love my long nails! I just showed her a picture and she did it perfectly. We are very happy :) they are efficient and kind !