Once again outstanding customer service. Walked in with my self diagnosed broken lock, door…read moreassembly. Walked out owing $0. Jill proved me wrong, absolutely nothing wrong with the lock. Advised how to remedy our issue. Thank you Dan Contardo

We needed a locksmith to replace some locks, and made an appointment for the next week. Because we…read moreonly got a 12-4pm block, I called at the day of the appointment to ask if they could be more precise (both me and my wife have full time jobs), but they couldn't. But then the locksmith who was going to help us did give me a call around 1pm to say that he'd be late because he had some other jobs to do first. Then he never showed up. Three days later I called to ask what happened, and they didn't really know, but they said that it could have been that the locksmith had had an accident. If that was in fact the reason, it is of course totally understandable that the locksmith didn't show up, but I think it can be expected if something like that happens that the company calls the customer the next day to explain what happened and make another appointment.

Pro Car Sound & Security's low Yelp rating is BS. Check their Google reviews, over 2k reviews and…read morefull of 5 star reviews. I've been wanting a backup camera for my car for a while now. Sure, I could go out and buy a new car with that feature, but who wants to deal with car payments? A much more cost-effective solution was to install a backup camera and a video monitor. I researched what the big-box stores had to offer, but I wasn't impressed with their wireless or license plate-mounted options. (Quick tip: Some plate-mounted cameras can obstruct part of your license plate, like the state name or motto, which could technically get you pulled over for plate obstruction!) I wanted something that looked factory-installed, not like an aftermarket add-on, and Pro Car Sound and Security in Malden delivered exactly that. I stopped by after work on a Friday, and the place was buzzing like a club--people were coming and going non-stop. Clearly, this is the spot in Malden. As soon as I walked in, they took care of me immediately. The staff was super friendly and kept offering snacks and drinks from their well-stocked snack station. The bathroom was spotless, and there was plenty of seating. Plus, their shop had all kinds of cool gadgets to check out while I waited. If my wife decides to get a backup camera installed, we'll definitely be coming back here. Highly recommend Pro Car Sound and Security for anyone looking for professional, factory-quality installations!

Avoid This Shop - Defective Work & Deceptive Practices…read more I took my car to ProCar Sound on Saturday for a remote starter installation. During the job, a technician broke the brake light switch and attempted to glue it back together rather than replacing it--without informing me. By evening, the glued switch failed, causing the brake lights to illuminate. I called before closing to report the issue and ask when they could fix it. Instead of offering to address their mistake that day, I was told to return Monday--unacceptable for a problem they caused. I had to visit a parts store and fix it myself. What bothered me most: No apology, no accountability, no offer to compensate, and zero follow-up from management. Notably, they requested my Google review before the service was even complete--which explains their suspiciously high rating. High ratings are misleading, it's like tipping a waiter BEFORE the food is serviced. Save your money and your time--go elsewhere for honest workmanship and actual customer service.

Folks, you would be hard pressed to find a security system installer as good as Greg at Sprint…read moreSecurity. Attention to detail, knowledge, and perfect execution along with very fair pricing makes him a rarity in the alarm business. I have to say, he even found a serious error in our system, where the smoke detectors were not linked so an alarm on one floor did not sound on other floors. This was after an "inspection" was performed and passed as part of the closing process. Of course, Greg spotted this and fixed it, and who knows, may have possibly saved our lives if we had a fire event. Just a fabulous service and experience. Thanks Greg!

Greg is a lifesaver, I can't recommend him and Sprint highly enough. At my business, our previous…read moresecurity service provider of many years gave us only one week notice that they were terminating our service. I called Greg and he got right on it. When he and his associate Rimas came by to do the install, it was a way bigger job than any of us had expected, since our previous provider had left things a mess. It took literally about twice as long as expected, and was a very demanding job. They never complained once, and didn't charge us extra. They got us up and running in no time, at a very fair price. Sprint is the best, we're so happy to be working with them!

Jay and his team at MediaBR expertly installed several Power over Ethernet (POE) outdoor security…read morecameras at my home. I purchased the Reolink cameras and network video recorder (NVR) online, and they handled the cameras' wiring, placement, and installation. The service and installation were excellent and reasonably priced. Jay was extremely helpful in understanding and installing a system he was unfamiliar with. The installation took a full day, and they worked well beyond business hours to complete the job without any complaints. The system works great, and I am very pleased with the quality and service I received from MediaBR. I highly recommend them without hesitation.

Very professional and affordable company. Jay was very honest on pricing our project and gave us…read moregreat tips on what would be the best cameras for us. Top notch work and great after sales support. I highly recommend them.

I had lost my car keys. Contacted dealerships, but there was a long wait, they wanted me to tow the…read morecar there and the cost was triple of what SherlockLock quoted me. I specifically looked up for Toyota certified locksmiths. SherlockLock drove to me in snow -- they were prompt, accommodating, great communicators. They did a great job. I have the key that works and can access my car again! I am so grateful to Luis and Rick! Excellent work! Thank you.

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

Nothing but positives here!…read more Needed a fob for a new-to-us Civic and sent the word via Yelp's messaging ... Mati responded right away, came to the house, and did the work quickly for a fair price. Side note: I couldn't open the fob that came with the car because of a stripped screw. Mati tried for measurable minutes at no extra charge! And thanks to his effort, I did manage to get it open later on. Nice guy besides. Will definitely call again if/as the need arises!

I am pretty picky about service providers and I adored Mati because he was responsive, cheerful,…read moreand very experienced. He worked fast and well. I would recommend, highly.