Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

Unfortunately my brand new 2023 F-150 with just 3,000 miles was recently rear-ended. It pushed in…read morethe bumper and back driver-side fender well needed replacing. I went by a few body shops for estimates and was rushed through. They seemed to not care if i did business there or not. I stopped by Collision Center of Lubbock and one of the adjusters there did a very accurate detailed description of the work they would perform. She printed out the estimate and walked me through the whole process. At that point i was so impressed that i told her to order the parts and move ahead with the repair. My truck was there about three weeks. It took a lot of work to take off the box and do it back to factory specifications. The GM (Daniel) and owner (Lowell) both made sure that the truck was to my 100% satisfaction. When i picked it up it looked better than off the showroom floor. These are fine people that did me right.

I could not figure out how to get my vehicle out of accessory mode. We tried everything. Luckily,…read moreMavis was open after 6pm and we called to see if they could help us figure it out. Alex answered the phone and was friendly and professional. He then transferred us to John, who stayed on the phone with us for at least 10 minutes, trying to help us resolve the issue. It finally worked! John was incredibly helpful, patient and kind. I truly appreciate these guys taking the time to help us with a personal issue. I definitely recommend giving them a call!

For someone who is looking to get car maintenance done. You might want to choose a shop with a…read moremanagement team that isn't as bratty and stuck up. If you want to go to a toxic shop that dosen't treat their employees right, nor their customers over half the time then you're in the right place. I have had my vehicle serviced my Mavis in the past thanks to Chasin and Jonah they made the experience smooth and easy they are not the reason for the 1 star review. AGAIN THE WORKERS ARE NOT THE REASON FOR THE BAD REVIEW. I have read so many reviews that are hidden in their multitude of them but they are all stating the same or similar thing. Yes some of their mechanics don't give a f because they aren't valued some actually do care. They are taught "policy" when a real mechanic would know how to keep a car safe. I have seen and heard first hand of the attitude from the "managers" of this business. Word of advice if your turn over rate is high look at your managers that seem to have such a big stick up their .

You get good friendly service at a good fair price,Bolton…read moreis selling the gas station after about 70 years of service, They are opening there Oil changes all over town and it better then ever with a lot of the older employees are back , Every thing is new , Good prices and Service,

i went in to pay for gas by card instead of inserting in outside card reader. i said $50 and she…read morecharged $125! scammers you have been warned 0 stars