Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

Unfortunately my brand new 2023 F-150 with just 3,000 miles was recently rear-ended. It pushed in…read morethe bumper and back driver-side fender well needed replacing. I went by a few body shops for estimates and was rushed through. They seemed to not care if i did business there or not. I stopped by Collision Center of Lubbock and one of the adjusters there did a very accurate detailed description of the work they would perform. She printed out the estimate and walked me through the whole process. At that point i was so impressed that i told her to order the parts and move ahead with the repair. My truck was there about three weeks. It took a lot of work to take off the box and do it back to factory specifications. The GM (Daniel) and owner (Lowell) both made sure that the truck was to my 100% satisfaction. When i picked it up it looked better than off the showroom floor. These are fine people that did me right.

Fast but not good still see the chip 35 bucks to get my windshield cleaned ig that's coolread more

They repaired a rock chip in my windshield. Go early and get a discount. Normally $45, early bird…read moreis $ 35.

Highly recommend this company. Requested quotes on windshield replacement. Adam quickly responded…read morewith a very good quote and was here the next day installing it. Best value. So friendly, fast and professional. No more windshield worries. Thanks guys!

From the owner: Experience a new level of comfort and style for your vehicle by utilizing our service that excels…read morein enhancing window view and fixing glass issues

I've gotten my windshield and driver's side window replaced on separate occasions and they…read morefantastic. They work quick, they're excellent at what they do, and they very kind on top of it all. I will forever go back to them for auto glass work.

Got me in quickly! So much cheaper than the large franchises! Great work done! Highly recommend!read more

Safelite has been the biggest headache. I will never use them again. cancelled appointments and…read morejust an overall run around

Showing up for appointments scheduled needs improvement as well as general customer service.read more

Quick service at a good price. They came to my office, at a time that fit my schedule. You can't…read morebeat the convenience.

We have used Magic Glass MANY times in different vehicles. Best in town! Reasonable prices, but…read moremore important for me, does a great job, makes sure the seal in the windshields is correct so no leaking afterwards. Windshields are clean and neat, with no goop left around the edges. Very professional. I'll continue to use Josh and his crew when auto glass is needed!

Carlos was quick efficient informative courteous, give him a raise, he's awesome. worked very hard…read morein three-digit heat but his focus was solid on customer service and satisfaction.

I would strongly recommend staying away from Safelite AutoGlass in Lubbock. What started as…read moreterrible workmanship has now turned into a serious issue with accountability and Safelite's version of what happened. We had a $0 glass deductible through our insurance so we were anticipating a simple windshield repair at no additional cost to us. My husband had our vehicle serviced here on July 11. During the service, the technician (Hayden) cut the wires to our dash cam. My husband was NEVER warned that the wires were going to be cut, and he NEVER gave the technician permission or approval to cut them. Now that we are trying to get reimbursed for the replacement dash cam, Safelite is claiming that their technician (Hayden) warned us beforehand and that my husband approved cutting the wires. That is absolutely not how the interaction occurred. We are currently in the process of obtaining the Ring camera footage from the day of the service so we can document what was actually said and what happened. We are confident that the footage will show that my husband never gave the technician approval to cut the dash cam wires. If Safelite is going to claim otherwise to avoid responsibility, they should be prepared to provide their own documentation showing exactly when my husband supposedly gave that authorization. And somehow, the dash cam isn't even the worst part of this experience. The technician (Hayden) ALSO broke our rearview mirror during the original service. He later came back and attempted to repair it with glue. That repair failed, and the mirror broke again. We then had to go through Safelite's warranty process, only to find out that the mounting brackets are broken and the ENTIRE WINDSHIELD now has to be replaced again to properly repair the mirror. We also have to wait another two weeks for that replacement. After ONE service appointment, we have dealt with cut dash cam wiring, purchasing and installing a replacement dash cam, a broken rearview mirror, a failed glue repair, broken mounting brackets, another complete windshield replacement, weeks of inconvenience, and repeated attempts to get Safelite to reimburse us for damage that occurred during their service. What should have been a windshield replacement at no additional charge has turned into us paying hundreds of dollars for a careless technicians mistakes, as well as weeks of time and energy spent dealing with getting ahold of ANYBODY that will help us get reimbursed. The most frustrating part is how this is being handled now. Instead of simply taking responsibility and making the situation right, we are being told that my husband supposedly authorized something that he says never happened. Mistakes happen. Accidentally damaging something and taking responsibility for it is one thing. Damaging a customer's property and then later claiming the customer approved it when they dispute ever giving that approval is something entirely different. Based on both the workmanship and the way this situation has been handled afterward, I would absolutely not trust this Safelite location with our vehicle again. I would strongly recommend anyone considering this location document their entire interaction and think twice before handing over their keys.