Getting off the Holland America cruise ship in Auckland I was sooo sick, not sea sick, multiple…read moreupper respiratory infection sick. I hailed a cab which wisked me and my luggage to this lovely location with the nicest front desk staff who worked diligently to get me to a room as quickly as possible. Let me add here I was at the hotel at 9:30 AM and the room availability was 3:00 PM. Yes, I actually planned to check in and leave my luggage to tour the city....best made plans, I didn't plan on getting ill. It did take a couple of hours but I ate a great breakfast, drank several cups of coffee, a liter of sparkling water and tried my best to remain in an upright position in the lounge. The concierge tracked me down and escorted me to my lovely room before noon. I was pleasantly surprised by the furnishings and quality of the hotel, don't get me wrong I don't do cheap by any stretch of the imagination, but I assumed the first available room wouldn't be the one I reserved. Great king bed, soft pillows, huge TV that I never used, desk, bar, refrigerator, hot water pot....bathroom with a huge soaker tub, separate shower, double sink...I was impressed. Then I started reading the room service menu....oh yeah I was thinking I could camp here and never leave. Since everything converted to NZD from USD the prices were cheap by Hawaii standards. The restaurants and room service were top shelf. The staff from concierge to bellman were fantastic. The check-in staff were awesome. This hotel is five star all the way.

Decided to escape the summer heat in Hawaii for a beautiful winter wonderland in Auckland. We were…read moreonly visiting for a few days. Decided to stay at Grand Millennium because of the price and location. Everything was very easy to walk to and convenient. The staff here was very friendly. I loved how comfortable the bed was. My all-time favorite thing about this hotel was the bathroom. Because it was so cold outside, it felt amazing to come back and soak in a nice hot bath. I did have an issue at the end when checking out. The billing they provided me was incorrect. But after contacting the hotel the bill was corrected.

My family and all my friends from Ireland stayed here when they came over for my wedding a couple…read moreof years ago. As regards the location, it suited us fine as we live nearby and the wedding was in a hotel in the Waitakeres. I guess if you wanted to explore Auckland, it may not be your best bet as it's a bit outside the city - if you want to explore the more central neighbourhoods you're going to have to travel to and fro on the North Western motorway. The hotel itself was fine, there was no complaints. The vibe was a little sterile but that's often what you get with hotel chains. Some nights we were busy with wedding planning so our entourage had to ask the staff for directions etc and they said they were very helpful. A well run hotel but perhaps not in the most central location.

I enjoyed my stay at this hotel. Staff were really nice and accommodating. So much better than most…read morehotels. It's close to eating areas also. Enjoyed walking around the nearby track and field and the hotel partners with a nearby gym. Our stay included breakfast at the Icon Restaurant. Hotel also has laundry facilities which is always a plus. Ample parking spaces also. Rooms were small but it didn't bother me.

If I could give minus points I would. Everything in the rooms have mould on them. Place smelt…read morelike cigarettes and shit. Dirty marks on the bedding and towels. Could be a great place but the owners haven't heard of cleaning or airing things out. Needs New bedding & towels. Every window, door, wall, toilet & even the rubbish bin had mould on them. All the tv channels didn't correspond to the correct numbers. Actually the worst motel I have ever stayed in. Ps did I mention the mould on every surface? Minus 5 out of 10

It's located in a very convenient location to a bunch of shopping and the viaduct. No one was by…read morethe hotel door to help us with luggage and when we checked in, the staff members seemed distracted while checking us in. The room is clean and bright. The gym is quite small and had one broken treadmill that didn't have a sign so I'm not sure if staff are aware of it. Our rooms didn't include breakfast, but we were excited to try it. We ended up disappointed because the hostess gave us two menus and told us to sit anywhere. There's prices for a la carte and buffet and we opted for the buffet and just went up to get food. A staff member stopped us and asked if we were doing the buffet and then told us she'd bring us the bill so we could sign our room. It felt like maybe a staff member should have brought us to our seat and asked us what we wanted to prevent being stopped at the food counter and having guest and staff play a guessing game. The breakfast selection is mediocre. Another table was sat and the staff member who stopped us was quick to go to their table and explain the menu choices to them so I'm not sure if it's a lack of consistency or if they need more staff during the breakfast shift because it seemed like it was just her and the hostess working. Staff was also slow to clear tables.

Location and views alone are 5-stars. Booked my trip back in December. To gain more airline points,…read moreI booked the hotel through the airline portal. After reviewing the map of the Auckland central business district (CBD) and where the Sky Tower was, I knew I wanted to stay by the harbor, with a view and reasonably priced. That's when I came across M Social Viaduct Harbor. From Google Maps and looking at YouTube videos, the hotel was in the midst of it all. My first encounter with them was a few weeks earlier when I learned that M Socials last check-in time was midnight. Unfortunately, because my flight was schedule to land at 9:45 pm, having to get through customs and waiting for Uber, we'd be cutting it close. So I emailed M Social and they assured me that we could check-in after midnight, no rush since they knew how long customs could take. What a relief. When we got there, a little after 11 pm, I was told our room was upgraded to the 12th floor which is the highest floor. I was told "The harbor view is great up there." And it is!!! All the rooms face the harbor and all rooms have a view!!! The higher you are the better the view. And when we got to our room, we had a signed card from the employees along with Easter candy because I didn't realize it was Easter weekend when I booked our flights. The room was clean with modern and youthful aesthetic. And the price? I can't believe it is one of the least expensive hotels along the harbor. It was between $129 - $189/night. Of course, Weekends are higher price. And, laundry is free. We just had to pay for laundry detergent. No dryer sheets in Auckland, though. People in NZ said I had an American accent. But they're the ones with accents... lol. Auckland is also a melting pot. The front staff were mainly Filipino, Vietnamese, and Chinese. So they had their native accent along with the English accent. But everyone was so kind to us. And they have a restaurant that is open for breakfast, lunch, dinner, and late night socializing. Although we only had apps and drinks, the food was really good and non-alcoholic drinks were refreshing. As much as I want to gatekeep M Social, I also want to praise the staff members and hope everyone can enjoy your time staying at this wonderful establishment.

We loved our stay here. The location was perfect to walking to great restaurants and catching…read moreferries to other amazing places. Our room had a huge patio overlooking the harbor. The bed and pillows were very comfy. Cleaning service visited daily. Our room was clean and had ample space for our luggage. The shower was super hot. We loved the staff. I'm not sure I have the name right, but it might be Yoso, he was the main desk person - he was amazing. So welcoming. He gave great tips on local places. When we forgot our key, he quickly got us access to our room. Fantastic service. We ate breakfast each day in the Fish restaurant. Excellent food and service. Great stay.

We have such mixed feelings on this hotel. We stayed for four nights…read more The hotel itself is very nice - clean, modern and beautifully appointed. The rooms are also very modern, well appointed, well maintained and spacious. Then, there is the location. It couldn't be more perfect, with great nightlife and the cruise ship harbor RIGHT THERE. And the views! The views of the harbor are spectacular! The staff at the hotel is so polite, anxious to please and cheerful. You like them instantly. The problem is that none of them communicate very well in English, (surprising, given that this is an English speaking country), and they are just not very good at their jobs. We had requested an early check-in and, when we arrived, they noted that, told us our room was ready and "just needed inspection" and to have a seat. They would text us when the room was ready. Great news! We had not really expected that they could accommodate our request. Well, we sat for over 4 hours. We checked in, several times, but tried not to be pests. In the end, it turned out our room WAS ready, but the desk forgot to text us . . . giggle, giggle. Then, there was the completely incompetent concierge. We asked about dinner spots nearby. We were a short walk from the major harbor nightlife area . . . as we found out later . . . and he never told us that! We'd just arrived. How were we supposed to know? We asked about a restaurant we had seen as we entered the wharf. He didn't know about it, but told us he would make a reservation for us and to please let him know what we thought about it. When we arrived that evening, they were closed for a private event and had no record of a reservation. He clearly never called. We often enjoyed cocktails or beverages in the beautiful hotel lobby. You had to point out what you wanted from a menu . . . and forget about extra requests like "a lime" . . . because the very pleasant cocktail staff did not understand what you were asking for and had no idea about normal cocktails. Having made these observations, I have to say that we had a wonderful stay and were pleased with our hotel choice. You just have to have the right expectations. And, the "Opera in the Lobby" was a really nice touch!