I had a great experience at New Holland Ford. 500+ miles into a 700 mile road trip my Mustang Mach-E had an issue charging. New Holland Ford was just within range before I would have run out of juice. Luckily, they were able to work me into their schedule. Nathan and all of the staff that I met were very helpful/friendly, got me checked in and took the car for Ryan, the EV technician, to diagnose. Ryan was able to clear the fault in the electronics/software and Nathan took the car over to the Level 3 charger. A bit over 2 hours after walking into the service department I was back on the road and made it to the wedding, not mine, with a couple hours to spare. So grateful to Nathan, Ryan and the rest of the team at New Holland Ford for resolving what was for me a bit of a stressful situation. read more

BEWARE OF THIS SERVICE SHOP - Brought my Ford Transit Connect to them Tuesday night 08/26 for two diagnosis reports. One for the trunk ajar light that pops up every time you turn the car on, and the other for a clicking noise when turning the steering wheel more than 3/4 turn to the right. I told them very clearly I drove the car for 1500+ miles with the clicking noise and just wanted a diagnosis, and needed the car on Saturday. They said this was able to be done so I gave them the car. I get a voicemail on Wednesday saying they highly recommend that my struts get replaced but sadly they couldn't replicate the trunk ajar problem. This was fine with me - so I ordered two front struts same day and planned on picking the van up Friday evening after I was done work. Friday comes and I arrive to pick my car up. I pay the $120 diagnosis fee and read through the packet upon seeing pictures of my strut tower completely detached from my top hat on my front passenger side. Apparently in the diagnosis test in which they fully extend the spring, it popped out... Although I don't agree that you needed to do this to diagnose the problem - I suppose I understand. My problem lays in the fact that the communication is absolutely awful and I was never told that my car was un-drivable for my events I clearly stated I needed the van for on Saturday. When asked, the 3 staff members in the showroom were clueless as to what to do and said I would be contacted today. Coincidentally enough, when I went to get in the car on Friday when picking it up, the trunk ajar light popped up right away ... The one they told me they couldn't replicate. Until this dealer/service center makes this situation right, I will leave this review here. Stay away from this unprofessional service center and dealership with lazy techs who can't visually inspect a strut tower or plug a computer into the ecu to read a sensor. They will rip you off. (Wanted $1200 to fix strut towers and alignment) read more

This is the email that I sent to the general manager on 01/13/2025. I have yet to receive a reply, response or acknowledgment of any kind. Save you money and time and take your business elsewhere. Mr. Whiteman, I feel that I must share with you some unfortunate feedback regarding my recent experience with New Holland Ford. I had an appointment to meet with Stacia regarding a preowned F-150 (https://www.newhollandford.com/used/Ford/2022-Ford-F-150-new-holland-pa-91195e42ac18558956c42b740b953f54.htm) last week. Stacia was very pleasant and quite professional. My kind of salesperson! I also had an appointment with the service department to diagnose an issue with my 2012 Ford Focus SEL. Andy in the service department quoted me a price that I was not comfortable with. Upon checking, the part itself was several hundred dollars higher than three other Ford dealerships in both Chester and Lancaster Counties. The labor rate was also inflated, so I was at a crossroads. Rather than move forward with the repair or have my vehicle towed to another dealer, I asked Stacia to arrange for someone to give me a trade-in value. After I hadn't heard from anyone, I called to inquire and was told that the appraiser wasn't in yet. Eventually, Ricky called me with an offer of $1,000.00. I was quite taken aback, as I know what the market is for these vehicles, given that it only has 51,000 miles on it. Rather than give me any information as to how he arrived at this number, he simply laughed and said, "yeah, well...". This interaction was beyond insulting. Not only was that number complete nonsense, but the dismissive manner in which I was treated was something that completely shocked me. I have dealt with new Holland previously, having purchased both my current F-150 and a Ford Windstar from you folks. I had every intention of continuing this relationship, and even referred my brother to your dealership. He wound up purchasing a brand new Mustang GT about a month ago. I was truly interested in purchasing the newer F-150, and was hoping to trade in both my current truck and the Focus. Now I find myself in the position that I have to have the Focus towed away this evening and will likely look to another dealership for my future purchases. I just thought you should know. Best regards, Chuck read more

I've been through 2 other ford dealerships and to this point new Holland has been leaps and bounds above them in regards to service and the overall experience. Jeremiah has went above and beyond and is always quick to respond to me. I'm a contractor and therefore a truck guy and this dealership seems to specialize in trucks, at least on their ford side. I've recommended them to 2 other contractors and wouldn't Hesitate to do so in the future read more

This review is on the behalf of my father; this is not my own opinion on this business: I took my van to New Holland Ford for a noise in the engine and a hard shift in the transmission. These two issues were the main reasons for which I brought the truck in for service. During the test drive, the technician heard no noise in the engine and experienced no hard shifting that I described. While I was there, I added asked the technician to check the battery since it regularly goes dead after sitting for two days. This request I knew was not under warranty. They said problem was in the dome light module which they claimed was fixed. The total cost was $241.00. The next weekend, after sitting for two days, the battery was dead again. Apparently the issues was never fixed. I am very dissatisfied with the quality of the technicians at this facility. I worked as a mechanic for ten years, and during my stint, I learned a lot about the trade - particularly customer service. The labor that I was charged included a technician checking my tire wear and supposedly cleaning my battery (I later discovered massive amounts of corrosion leading me to believe the battery was never cleaned). I do not appreciate being billed for someone to check the wear on my tires with the intention of selling me a new set. This is a shady business practice, and as a result, I will not be taking my vehicle here for non-warranty issues ever again. read more

The lease on our 2017 RAV4 Limited was coming due in a week. We called Performance Toyota and Kelly Toyota only to leave messages to return our call. Then we called New Holland Toyota and Matej answered our very first call, no need to leave a message and wait. He listened and responded. Right away he took our information, told us how he could help us and gave us options. Not only could we trade for a new RAV4 Limited but our lease payments would be lowered. He only had 1 RAV4 Limited but held it for us until we got there, and this was a Friday night. When we got there we had to wait a little while, because he was so busy helping other clients but it was well worth the wait. He was friendly, efficient made it happen despite the fact that we were now over an hour after the dealership closed. The finance guy, James could not have been friendlier and more efficient. Matej invited us to come back when it was more convenient to go over everything this RAV4 offered. We returned the following Tuesday and he showed us everything! We never did hear from the other Toyota dealerships, guess we weren't important to them! Go see Matej if you're thinking of buying/leasing a Toyota! He's really, really good! Honest and has integrity. . . Overall great customer service, a great new car and a great experience! read more

Went in for an oil and filter change, WOW, what a great service center and waiting lounge. I work in a Dc area dealership and the lounge blew me away. The waiting lounge was clean and had everything to offer customers that the highend dealership offer, coffee, free wifi, free computers, and free cans of soda. I was in and out in 25 mins, didnt need an appointment, they have a quick lube that performs factory maintenance. read more

Wonderful experience our salesman jerry Dunlap made the process painless and our expectations of the outcome exceeded anything we could have dreamed. We will be back. Drove away in a Ford 250 super duty exactly what we needed and wanted. Thank you new holland auto and Jerry Dunlap for giving two people who have been through a lot a little faith in mankind also a little faith restored in themselves. read more

I will never step foot on their property again. My wife and I were shopping for a used car. We found one at New Holland Auto that was very reasonably priced and had very low mileage for a 12-year-old car. We liked it, but I told the salesman that I was not happy with the back tires. The tires were very worn down only on the edges, not in the middle of the tread. The salesman had to go get the manager to address that. This guy told me that these back tires were on the front of the car, but they rotated them and that the edges didn't matter. He measured the tire in front of me and stuck with the 7/32 of and inch measurement that was on their paperwork. I asked him why do tire companies put tread on the edge of a tire and why does it get worn down if it doesn't matter? He said the tires were fine, they wouldn't replace them, and that he would never sell a car that was dangerous, but if I didn't like his answer than I could get the car inspected by my mechanic. They also stressed that they inspect every car, and always put their best price right on the car; they don't haggle. Thank goodness I got my own inspection done. I did some research. When you get your car inspected the law says that you can take a measurement of any two-consecutive treads, not just the two on top. For the record another sales manager at New Holland Auto even admitted to this, and admitted that the treads were 3/32 of an inch, which is what my mechanic measured. The much bigger problem was that my mechanic found that the engine was leaking oil and anti-freeze. I told New Holland Auto this. A salesman and sales manager separately told me "All 12 year old cars leak oil." They stood by their car and swore to me that they wouldn't sell something that was dangerous. I didn't think my mechanic was dumb enough to point out normal wear and tear, but I relayed this response to him just to do my do diligence. He said "Tom. They had just detailed the car for you. Everything else was clean as could be. There was oil running down the front of the engine after driving it 14 miles to me. What do you think it will look like after 1000 miles?" We told them we did not want the car. Half an hour later, they called us and said they'd knock $250 off of the price to cover new tires. So much for "We put our best prices right on the car" and the tires are fine. We went to New Holland because we wanted to deal with a big name that we could trust rather than a side of the road used car dealer. Turns out I'll trust anyone else before I'll trust them again. For the record, my brother has gotten service done at their service center, and told me that they were extremely picky and wouldn't take any short cuts. Seems like that's only true when they're charging you for the work, not when they're selling you a car. read more

I found myself in need of a new car very quickly so I checked out New Holland Ford. I met with Tom Weaver when I entered and he was very friendly and showed me around to several new and used cars. He wasn't pushy and kept asking what types of things I was interested in. After awhile we sat down and started talking about one of the new cars that I liked and he was able to give me a great deal on a brand new car. New Holland Ford has lots of great options and are great people to work with. I'd recommend stopping by here if you're looking for a vehicle and I would definitely ask for Tom. read more

Extremely happy with our experience at New Holland Auto! From the time we walked in the door, to the day we drove off the lot with our car, the team we worked with was exceptional. Tom Weaver (sales) was very helpful in our search for a used car. He answered all of our questions, took the time to understand our needs, and made sure we were 100% satisfied with our decision. We agreed to a few things during the sale that got the service dept involved and the transition was seamless. Charlie Crowley (service) picked up right were Tom left off and took care of everything very quickly. Rob (service tech) did an amazing job with our vehicle and we will feel very comfortable every time we bring it back for service. Overall, we have nothing but good things to say about our experience and would recommend New Holland Auto to all our friends and family. read more

I used the quick lube service and the people were very helpful and I was in and out in about 20min thank you all

Purchased a used SUV from New Holland Ford and had an excellent experience. I work in the car industry and have had many car dealership clients nation wide over the years. My experience with this dealership and Tom Weaver was very pleasant and professional and well worth the 90 minute drive to pick up the vehicle. They had an Enterprise rental car desk on site and I was able to drop off my rental and drive away in the exact SUV I was looking for. If in the area I would recommend this dealership and Tom Weaver. read more

Great experience and great customer service! I came in with a budget and my salesman wasn't pushy or inconsiderate. Got the car I wanted, at the price I wanted and I stayed under my monthly budget for a car payment. I would recommend Buying your next vehicle here! read more

I bought a used minivan from New Holland Ford with the state required assurance that it would pass a State Inspection. Later, when I went for this inspection a large section of rust was found on the underside that made it uninspectable. This was a clear case of rust that had been present and developing for years. Note that I kept this minivan in my garage and out of the weather. The rust absolutely was there when they sold it to me. So giving them the benefit of the doubt, I called them to see if they were interested in making it right. I spoke to the owner and a sales manager who both assured me they wanted to do whatever they could to make it right and make me happy. Still giving them the benefit of the doubt I accepted their request that I bring the van in so they could see it. I drove 40 minutes and arrived to find that the sales manager had forgotten about his appointment with me. They eventually got him on the phone and passed me off to someone else. The van was put on the lift and the mechanic agreed that the rust problem was too severe to be inspectable. Next I was asked to look at a few minivans so that they could offer me a tradein for the bad van to make it right. I asked for prices on these other vans to get an idea of what they were thinking but I was not given prices. I insisted further and made it clear to them how much additional money I could bring to the table. Still certain that they knew my budget better than I did, they took me on several test drives in minivans of unknown price. After spending plenty of my time taking me around to these I was passed to a different sales rep who I was able to get some information from. Finally I was given prices, which were double what I had clearly told them would work. At this point I had wasted an enormous amount of time that I should have been back at work. After I explained that this would not fit my budget no matter what, they managed to find another minivan that was less expensive but still not reasonable. Then they told me what trade in price they were planning to give me. The price was way below the van's value, even with the rust, but they explained that because of the rust it would only be worth scrap. Do remember that THIS IS THE RUST THAT THEY SOLD ME IN THE FIRST PLACE. At this point it became abundantly clear to me that they had never had any intention of making anything right. They did not even remotely care that they had sold me a broken vehicle. Nor did they care about my time or anything I had to say. When I called to explain the issue they had seen me as a potential sales target and nothing more. After this experience I will never go to New Holland Ford or any dealer for that matter. Since then I have learned that a dealer offers you no assurances over buying a car on Craigslist. Craigslist will usually be cheaper, and half the time, the seller will tell you the truth if the car has a problem. Buy your cars on Craigslist and have a trusted mechanic check them out for you, and if you still want to go to a dealer, do not go to this one! read more

Of all the vehicles we've bought over the last 25 years, this was the smoothest car buying experience we've had and felt as though we got an excellent deal! Our salesman, Tony Goodling, couldn't have been any nicer! Right from the beginning we felt very good about him. He was very down to earth and helpful in understanding our concerns with buying a vehicle and what we were looking for. We didn't feel pressured in any way and didn't have to waste hours trying to get a final price to make the sale happen. Sales manager, Rich Christman, helped us get to a final bottom line price quickly so we could buy our new Ford F-150 XLT! Everyone we met and dealt with were super friendly and helpful! Would we buy from there again? Yes! Even though it was an hour and a half drive from our home... It was well worth the drive for the huge selection they have to offer and the excellent customer service we received! The next time we look for a vehicle this is the first place we'll be looking and have already passed their contact information on to 2 other friends! read more

horrible mechanics and horrible customer service. my husband and i nearly got killed thanks to their great mechanics who "fixed" our brakes! be very very careful using this dealerships mechanics. and don't expect anyone from the dealership to call you back. they do not care about their customers. read more