I recently saw an Instagram post for @nhautogroup. It was one of an informative series walking you step by step through the car buying process. I recommend everyone check it out! Their account also has a great post with detailed information on EVs and the changes coming with rebates - it matters when you take delivery, not the purchase date, on whether you will qualify for the phased-out rebates. A few years ago, we were looking to buy a Yukon Denali. The sales staff at New Holland were knowledgeable, fair, and dedicated to making the buying process as easy as possible. The management here is committed to the best prices and service. They are great to deal with if you are in the buying process. read more

New Holland Auto Group - Car Buying Experience for Beginners - Car Dealers Near Me - New Holland, Pennsylvania

New Holland Auto Group offers impeccable customer service, a warm and friendly environment, and trusted professionals to help you find the perfect vehicle for your needs. Highly recommend! read more

By far, this has been the worst experience I have had buying a used car. My salesperson was Gerry Dunlap, and the manager was Troy. The price of the vehicle was $13,411. However, the bill of sale said $14,411. I thought they made an innocent mistake at first until I saw that the sales tax was calculated off of the 13K price. When I called them out on it, they tried to double down on the 14K price until I showed them a screenshot of the online ad at 13K. The manager then asked me, "Are you from the city?" (Presumably because I am African-American). He said that city people think the dealership is ripping them off (I wonder why) and that I was getting a car that had a price reduction. I told him it doesn't look like a reduction when the price goes up. Fast forward...I was able to pick up the car today, and what should have been a happy occasion was tainted by salespeople and mangers acting on baseless stereotypes when they committed attempted theft by deception, allegedly. read more

4-16-25 This is the second time I have had my Pacifica in the shop for the noise problem. It sounds like bearings crunching when I am making a turn at slow speeds; about 10 miles per hour and when coming to a stop. The first time I was told that I needed new tires and that was causing the sound. Only cost me a $100. I previously had had an alignment at New Holland. I bought new tires and returned with about 5000 miles on the new tires as I had a bad blend motor and thought they might find the noise in the front of the car. The service writer asked me which blend motor it was. I told her it was the one keeping a noise. If I wanted to find out which one it was, I would have fixed it myself. Duh. It's under the dash. I have a Chrysler policy that covers many of the components on the car which has $0 dollar deductible, and it doesn't matter to which dealer I take my car to be fixed. New Holland is the closest dealer to my home. The blend motor was fixed, and I would only have to pay the $100 deductible for my $0 dollar deductible. The 20 yr. tech hears no crunch and feels ( super qualitative) it's tire noise at 10 miles per hour. I am told they put it in the air and ran the car to determine whether a bearing was bad with no load on the wheels and listened with a stethoscope. An amplifying system should have been affixed to the car to determine where the sound is coming from. The tech can then listen to each portal to hear sound to determine the location of the unwanted noise. They suggested another alignment. Ok, it's just another $164.25. When I looked at the alignment sheet, the toe was out 0.03 degrees on the left side. Now they showed me on the right side, the side that was perfectly aligned, how my tire was feathered and run my hand down it to feel how it was feathered. So glad I got that alignment. I declined the $58.68 cabin air filter which I can buy for $23.60 OEM. When you have a poor experience; you can call or email Vince Desiderio a note on the invoice says, so I went in and talked to Vince and the service writer joined us. Vince assured me that they have top quality mechanics and staff. The service writer tried to explain road force balancing which he didn't know the name, so I explained it to him. I know of a couple of mechanics that were fired from local shops and hired at New Holland. Good help is hard to find so you hire what you can that breathe. Vince and I agree that we disagree. Now I am a novice when it comes to cars. I have only been working on cars since I was 16 and I am now 80 and have had two shops. I taught math and tech for 39 years. What I did learn over the years is that you can put lipstick on a sow and that doesn't make her a beauty queen. read more

Made an appointment to have my Ford F150 serviced today. The appointment was made two weeks ago. When the appointment was made, it advised me to contact the service department, which I did. I left a message with the receptionist for my assigned service advisor, Nathan. The receptionist said she would give the message to Nathan and that someone would call me back.I never received a return call. I showed up at the service department this morning and Nathan informed me that they didn't have anyone to service my vehicle today. The earliest available appointment would be next Tuesday. Ridiculous! Why make an appointment. I guess I won't hold my breath on that return call from the service manager either. New Holland Auto certainly doesn't provide the service that I used to receive. I won't be returning. Follow-Up: I received a call from Vincent, one of the managers. He apologized for the mix up. Apparently the receptionist never gave the message to Nathan and although I entered a full description of my vehicle problem, Vincent was unable to find my service request on their scheduling system. I made an arrangement to have my F150 serviced elsewhere. read more

This is the email that I sent to the general manager on 01/13/2025. I have yet to receive a reply, response or acknowledgment of any kind. Save you money and time and take your business elsewhere. Mr. Whiteman, I feel that I must share with you some unfortunate feedback regarding my recent experience with New Holland Ford. I had an appointment to meet with Stacia regarding a preowned F-150 (https://www.newhollandford.com/used/Ford/2022-Ford-F-150-new-holland-pa-91195e42ac18558956c42b740b953f54.htm) last week. Stacia was very pleasant and quite professional. My kind of salesperson! I also had an appointment with the service department to diagnose an issue with my 2012 Ford Focus SEL. Andy in the service department quoted me a price that I was not comfortable with. Upon checking, the part itself was several hundred dollars higher than three other Ford dealerships in both Chester and Lancaster Counties. The labor rate was also inflated, so I was at a crossroads. Rather than move forward with the repair or have my vehicle towed to another dealer, I asked Stacia to arrange for someone to give me a trade-in value. After I hadn't heard from anyone, I called to inquire and was told that the appraiser wasn't in yet. Eventually, Ricky called me with an offer of $1,000.00. I was quite taken aback, as I know what the market is for these vehicles, given that it only has 51,000 miles on it. Rather than give me any information as to how he arrived at this number, he simply laughed and said, "yeah, well...". This interaction was beyond insulting. Not only was that number complete nonsense, but the dismissive manner in which I was treated was something that completely shocked me. I have dealt with new Holland previously, having purchased both my current F-150 and a Ford Windstar from you folks. I had every intention of continuing this relationship, and even referred my brother to your dealership. He wound up purchasing a brand new Mustang GT about a month ago. I was truly interested in purchasing the newer F-150, and was hoping to trade in both my current truck and the Focus. Now I find myself in the position that I have to have the Focus towed away this evening and will likely look to another dealership for my future purchases. I just thought you should know. Best regards, Chuck read more

We had driven almost an hour to do a test drive with a Sorento 2019. That car had such a bad smell that we could not buy it and did not even do the test drive. This was the first setback and I would have expected that they would inspect cars telling customers about the conditions before making them drive an hour for a test drive. Their sales person did his best to offer us other cars and we did a test drive with a BMW X1 and a Kia Niro. Both cars were offered as available. After the test drive my wife and I were having a short (5 min max!) discussion while the sales rep was heading back to the office. We opted for the X1 and wanted to buy it right away but suddenly the car was gone. Another sales rep did reserve it that very minute for another person for a test drive. The others were not even there when we had decided to buy it, they had apparently called in and reserved the car for a test drive while we were doing our test drive with it. Even talking to the sales manager did not help. He had had a heated discussion with our sales rep but did not change his mind. I tried to talk to him as well, but no way that he would sell the car to us. He said that this were internal processes (whatever that means). I do not understand how you can make a failed internal process to the problem of the customer standing right in front of you with literally a check in his hand. They should have called the others and cancelled the other test drive. I do not know for sure but I assume they did prefer the other buyers because we did not need financing and did not have a trade in. Thank you for not selling the car to us despite being first in line. This was truly a once in a lifetime experience. I have never been treated so unappreciated when buying a car (and I have bought many in my life). read more

Wish you could give 0 stars for SERVICE. I took my jeep to a garage and diagnostic was 67 dollars. They could not find a part that I needed so I contacted New Holland Jeep where the jeep was purchased. I talked to parts and told them what I needed. They had 2 parts and ordered the other 2 parts. They gave me a call when the parts came in and transferred me to service. Parts had already told me the work would take 2 1/2- 3 hours to do. Rate 170 hour. When I spoke to service I asked again regarding labor and how much time it would take to fix it. It would be 3 hours at 170 hour. Which is 510, plus parts, also needed a oil change so total would be just under 1,000. I made an appointment with service. They said if the weather was good they would wash my car and give me a loner for a few hours so I could run errands nearby. I was sold! Drop off was 7am-9am. I arrived at 8:05 am. The gentleman that greeted me at the door stated they were having computer problems and if I didn't mind waiting. And he said he would notify the loner department that I was there. I was like no problem, I waited in the lobby area for 30 to 45 minutes. Then I was called to the service desk. Strike 1- they told me my parts were not available. My reply, if they could check with parts, because parts had called me when they came in, or I would not have scheduled the appointment. Strike 2- Service said the work would not be guaranteed because I did not have diagnostic done there. The diagnostic would cost 500, the labor 1000, plus parts. So now the bill was almost 2000. I was like that is not what I was told on the phone and clearly I was not very happy. Strike 3- Service told me that I never spoke to them. I was like yes, parts transferred me. I scheduled the appointment and had set up a loner. They insisted I never talked to them in service. Strike 4- They could have contacted their manager and maybe the situation could have been resolved. I went to parts and paid for the parts. I will go to another garage to have them put on. And I know Jeep New Holland does not care about me as a customer which is sad because I bought my jeep there and expected better customer service. I will warn my family and friends to avoid them, even though my parents have used them in the past as well. They wasted 1 1/2 hours of my time, my jeep is still not fixed, and I'm disappointed because I thought I would be driving home in a a clean, fixed jeep! read more

Jeremiah Redcay was the salesman who sold me my truck. He was easy to work with, easy to talk to, friendly and a real professional. I really appreciated how he went out of his way to not only make me a duplicate key, but he came to my house while I was working and picked up my truck, made the key, then returned it to my house. Not only that but he found me a front license plate bracket that I myself couldn't find anywhere. I really appreciate how he made the little things a priority. read more

New Holland Auto Group - Car Dealers Near Me - New Holland, Pennsylvania

My wife and I stopped by the dealership on Saturday. We were met by Jonathan Francois, who turned out to be an incredible liaison. Although I came in with high expectations with my list of wants for a new truck, Jonathan was extremely helpful by suggesting a lightly-used '16 Ram. While I have had bad experiences with other sales "professionals" elsewhere, I did feel a little comfort knowing our family have bought here on 5 previous occasions. Suffice to say, Mr. Francois (and New Holland Auto Group) made this one of the easiest and pleasant car-buying experiences - ever. Service was incredible and the price was extremely acceptable! Folks, I can not say enough about this gentleman. He is humble, affable and knowledgeable. Please tell a friend. Good luck Jon, to you, the dealership and your family! Thanks! Jim & Loren read more

When is a deal not a deal ? When it's from New Holland Auto Group. 3/15/24 6:00PM We placed a $2000.00 deposit on a vehicle & provided all signatures and required paperwork/documentation as requested. The dealership was unable to arrange financing & asked me to arrange. I met with our banker to do so and informed the salesman. Meanwhile, on 3/22/24 10:30AM I was at a funeral & received a voicemail threatening to sell the vehicle if I did not call the dealership within 90 minutes to confirm our intent to purchase, (the cashed check and signed documents were not enough ?) By the time I returned from the funeral, the vehicle was sold ! It was a total of 4 business days since providing the deposit and only 2 days since meeting with our banker. P.S. the bank ok'd the financing ! The 1 star is because the salesman was courteous throughout; I suspect management was behind the shady tactics. At this time we're considering legal action due to a breathtaking breach of contract law. read more

I used to work in a Dealership and I was prepared to buy a new car. I did an informed decision and did my appointment. By the time I went to the appointment, the salesman have already spotted inventory that met my criteria and worked with me so my experience was smooth. After my drive test I was ready to sign the papers and leave with my new vehicle. In three hours I had done the whole process and was on my way home thanks to a team that communicates with each other to make sure the process is as quick and smooth as possible. read more

DO NOT GO HERE FOR SERVICE!!!! The management and especially the service techs are irresponsible and untrustworthy! They scratched my 4Runner the first week it was off of the lot and refused to admit that it was their doing. I took it in for brake service, drove it home into my garage and the next day there was a deep scratch... it seemed to be a mystery to them as to how it could have been scratched and accused me of being a liar! I would never recommend this service department unless you want nothing done and a scratched car in return for paying $25 for it being looked at. Carl, Thank you for your talent in scratching vehicles and absolute refusal to fix what you caused. We will NEVER come back and I hope that no one else gets the short end of Carl's stick! Update: I was contacted by an executive at the dealership who worked with me to resolve this issue. read more

My mom needed her Jeep checked and she was on vacation and didn't have cell service so I had to call in and ask about her Jeep. Ashley was very friendly and gave me details over the phone about what was going to happen and costs. I was able to talk to my mom via WiFi and Ashley was very patient with me as I called them back and forth. I appreciate the help. read more

After spending many disappointing and frustrating hours with dealers in my local area I decided to reach out to Tommy Davis at New Holland. I had purchased my last F-150 from him. I'm so glad I did because Tommy and the team at New Holland get it. They don't waste you're time, they treat you right and genuinely leave you feeling like you're working with people that are trustworthy, fair and considerate. I would highly recommend you visit if you haven't before. For me it was truly worth the hour drive to buy from the New Holland Team!! read more

Terrible customer service. Went in to look at a used car for my son. The price on the car was more then we had in cash, but would've paid the difference. Offered them $500 less then asking price. Then the attitudes from the salesmen started. Kept insisting on putting it on my credit card, and this is a deal of a lifetime. You'll never see a car like this for this price again. Yet it was on the lot for 140 days. Then tells me they do no haggling of any kind. But we asked why the price keeps jumping up and down $1200, and the salesman we were dealing with (Mike), said the manager watches for people emailing or inquiring about certain vehicles, and then adjusts the prices up every time someone asks about a particular car. We don't haggle our prices at all he says, and we're a small dealership that has to stay loyal to our customers. WAIT JUST A DAMN MINUTE! So customers can NOT negotiate a price from what's listed, but the manager can sit in his cubicle and jack prices up whenever he feels a car is getting attention. WHAT??? So anyways, we really wanted it, so we put down a deposit and went with the finance option. They came back with outrageous down payments and interest rates. Only because I'm sure the banks looked at the year to value ratio, and said, hell no! This was 3 weeks ago, and they still have my deposit, and now they lowered the cost on the vehicle to less then what we offered them in cash. I kept my eye on it, this whole time. So when I saw the price dropped, I quickly emailed them right away. Salesmen calls back with an attitude to start the day telling me they sold the car. The car I have a deposit on that they still have yet to return. Didn't even have the decency to call and see if we still wanted it, since they had our money. Would've been common curtesy. Beware before shopping here. I would never recommend this dealer or the salesman Michael B. I don't know if it's because I am a woman or what, but the attitudes I received were terrible. I would highly recommend staying away from New Holland Auto Group. And I hope to see my deposit back very soon, isn't hard to void a check, and mail it back, or for them to write out a new one. Just goes to show, customer's don't mean anything to them,...only money. read more

The service at this dealership was AMAZING! Every person I spoke with was extremely friendly, helpful, and considerate. Probably the best experience I have ever had at a car dealership :) read more

Had one of your salesmen walk out in front of me on Route 23 from behind a moving cargo van. I had to brake (in the rain) and almost got rear ended. When I beeped at him he had the audacity to stop on the side of the street (not even getting on the sidewalk) and stare me down. I rolled my window down and asked what his problem was? "Pedestrians have the right away, you know," was his reply. No! You don't just appear in the middle of the street from behind a van, in the rain, at dusk, and expect drivers to give you a magic pass to cross the street. This irresponsibility will more than likely lead me to never buy a car from this company. read more

Great service from new holland auto my grandfather is a customer of them for over 50 years and they are great service to deal with

What a great experience we had at New Holland Auto Group buying a Jeep!!! Tom Weaver was the best car salesman that I have ever worked with and I would highly recommend him to anyone looking for a car. Everyone at the dealership was unbelievably friendly and the customer service was amazing. The general manager, Charlie, even made it a point to welcome us and see if there was anything at all that we needed. I'm already looking forward to purchasing another car from New Holland and Tom sometime in the near future!!! read more

Best car dealership I have been to yet! The staff is so kind and patient -- I felt very comfortable searching for cars. Brett Whiteman, my sales consultant, is the BEST! Since my car purchase 3 months ago, I have sent all of my friends in search of cars to him. He really works with people to meet their car needs and make the purchase process a breeze! I love my car, and I am extremely satisfied with my experience at New Holland Auto Group. read more

Over all I like the service at New Holland auto group, especially for the WORKS oil changes, no reason to take your Ford anywhere else. However I had an issue with the Ford extended warranty, my rear brake locked up on a business trip in the Philadelphia area, and was repaired at a ford dealer. I had a recurring issue and took it to New Holland Ford and was told that all ford Dealers are independent, for recurring warranty claims, you must take it to the dealer that performed the work. I total inconvenience for me. As explained this would also be the case if this occurred in California. The serious pitfall of the ford extended warranty should be disclosed prior to purchase. If it was disclosed, I wouldn't have wasted 1300 dollars read more

Went to get a "quick lube" oil change there. Since I purchased my vehicle in another state, I called to verify the price for an oil change for a 2012 Camry. I was quoted $38.50 after tax. I did not think it necessary to document the person's name who gave the quote. I was a bit surprised at checkout when the total came to $76. When I questioned, I was told my car required full synthetic. I explained that is exactly why I called prior to bringing my vehicle in. There was no offer for a rebate on future services, or matching what was quoted over the phone as the staff was stammering as to what to do for charging me for a service I did not ask for. I will not refuse to pay for services rendered, however I was disappointed in their attention to detail for a new customer. I will not return there with this vehicle or my other Toyota. Other than this glaring mistake, the staff was very polite and friendly, even though the service waiting area was under renovation. This service department has the potential to be outstanding, but in this case they fell short of my expectations. read more

First time there with a warranty issue. Have a 2009 Ford Escape and has 91,000 miles. Great car till it rolled over 90.000 miles. then it had an axle leak left side which is a common problem with escapes. Al's of Denver fixed this issue. I try to stay away from dealers due to high prices for repairs. But , since having another issue with surging while at a light I had to go to a dealer for repair. The throttle body has an extended warranty, 10 years or 150,000. took to New Holland not knowing what to expect. first thing in the door, Jeffrey Lizotte greeted me with a smile and helped me thru the process. My Throttle body was changed and I went about my way, at least 1 block till I lost power and limped back to the garage. I was there for another 1/2 hr. but they took care of the problem and so far running well. Must admit, I was taken back by the size of the whole operation. lots of staff, mechanics and drinks, tv in waiting room. But, most of all impressed with my advisor, Jeffrey Lizotte. I will return if needed for any thing that my Mechanic Al can't fix. Thank you Jeff and the mechanic that totally explained to me the fix needed. read more