I do not know if I could trust this dealer. Here is my experience. I was looking at their website, I have a RDX now and was looking to upgrade to the newer model. Their site will not show prices, asks you to click for Price. At this point they want all of your contact info. Since I am very busy I do not want constant calls so I supplied only my email. I get an email from a Herby, "Mitch wants a new Acura" He wouldn't give pricing as I asked but wants my phone number to call me. I Emailed back that I am looking for the price of the one I click on from their website. Next I get another email, " Is there a better way to connect?" Herby now goes into how he was unsuccessful reaching me and wants my phone number again, could text me, facebook me, every option except giving me the actual price. He goes on to explain they want me to feel un-pressured and have an awesome feeling. At this point, all I feel is that they just want my number in their contacts so that they can call me non stop. They hide their prices, will not give you anything unless you give up all your info. I will be sticking to one of the many other dealers that when you look on their site, clearly show pricing right away. read more

Sales department is exceptional. Service department is hit or miss. Definitely need to get more organized

I've been a customer of this dealership for over 15 years. And each time I buy a car the experience / level of service exceeds my expectations. Another great and painless experience!! read more

I recently purchased a 2021 RDX. This is my second Acura purchase. Donovan, my sales representative, literally went above and beyond to get me the exact interior and exterior color I wanted. I had my mind set on a specific model but ended up getting an upgrade for a terrific value. He responded to all of my questions quickly and with extreme knowledge and professionalism (even when he was not scheduled in the office). My RDX drives like a dream. I'm still pinching myself that I am driving a RDX. I feel so blessed. Acura cars are the best! The sales and finance teams treat their customers like family. I always felt important and special throughout the entire transaction. read more

I leased a new Acura and from start to finish it was the best car buying experience I have had. The staff was professional, honest, and courteous. Highly recommend! read more

I've purchased 2 Acura's from this dealer in the last 4 years and I've watched the service decline to absolute minimum. If you stand around long enough in service you'll see and hear all the employees disgust with one another all the way to the point of yelling at each other. They have a very contentious relationship between the departments; none of which work to satisfy the customer but to flex ego and control. However Sales will make you feel special but that all ends a few months into the relationship. My car has been in for repair work with an initial estimate of 3 maybe 4 weeks. As of today we've passed the 6 1/2 week mark with no communication on when the car might be finished. They've stopped talking to me as of this point as I suppose they don't want to give me any more bad news. Imagine that... it's almost like holding my car hostage with no ransom note. My sales guy tells me that when he tries to talk to someone they give me flack as to this issue being outside his control or business. Up to this point I've given them plenty of chances to salvage the relationship with me as far as asking them to understand my frustrations and how to make me happy; it just falls upon deaf ears. This dealership needs a culture change immediately as they could be one of the better dealers in the Berks County area. Looks like Jones Acura will be my next closest choice from this point forward. Sorry Piazza... you missed a opportunity to fix a fractured relationship multiple times. read more

I purchased a used Ford from this dealership in July 2017. The car had only one key. I was told by my salesguy that they would have another key FedExed to me the next day. It took 15 phone calls over a three week period, and only after threatening to report them to the Better Business Bureau did they finally allow me to go get my own key made (took two hours out of my day). Then I had to make another 6 calls over the course of a week before they finally reimbursed me. I got the distinct feeling that once they make a sale, they could give a rat's ass about their customers. read more

Best and most thorough service you could ask for from a car dealer. They explained everything very well, treated me as a valued customer...and I didn't feel like I was being taken advantage of like other places. Highly recommend. read more

Over the past 9 years my wife and I and three of our four children not only have bought or leased from Piazza Acura and Honda of Reading but have traded vehicles and had our vehicles serviced at both dealerships. They have EARNED our business. Piazza's two Reading dealerships have earned our business with us getting 6 new vehicles. One of my daughters and her husband have now moved to Doylestown but they still drive to Reading to get their Acura's and Honda's. Finding people you can trust and who really care about your business and your vehicles is what Piazza has been about for my Family. read more

I was in the market for a newer vehicle and started to look around. I've been to a handful of dealerships before I stopped in at Piazza Acura of Reading. I was politely greeted by Keith Strahin, more in a casual friendly way, rather than in the "Here comes another salesman" way. I thought it would be like any of the other cars lots I was at, and just have a sales person follow me around and not give me any room to breathe, while giving the hard press for a sale. I was completely wrong with that assumption here. Keith was just the opposite, very friendly and completely knowledgeable about the vehicles that area sold by Piazza in Reading. And not just the typical information that I can read from a brochure or a website. He gave me the courtesy and professionalism that you hope every sales associate has, but you rarely find. He answered all my questions without hesitation, which shows his knowledge of the inventory on hand. Needless to say that this was my last stop and I didn't have the need or desire to go to another lot after this. I ended up purchasing my CR-V there and will recommend to anyone that is in the market for a new or a slightly used vehicle to go to Piazza Acura of Reading and to make sure to ask for Keith Strahin. He walked me through the whole process, making sure all my needs were met and made it a very smooth process. Thanks Keith Strahin and thanks Piazza Acura of Reading. read more

Leased a RDX at a fair price. Bob Ruhe provided excellent service carefully instructing us in all the bells and whistles . Everything went according to plan and there were no problems. read more

First off i would like to Thank Nancy Juhasz she was very low pressure and helped me find the car that i really wanted... She was very patient, pleasant and helpful as it took me 3 months to decide... Besides her the only other person i meet at the dealership was Bob who helped me finance and do the paper work... He was great as well... read more

Three years ago we came to Acura looking to get into a lease. The sales person was cocky and never followed up with us... we went elsewhere. We are approaching the end of a current lease and thought we would give it another shot. We met with the same sales associate on 8/10 who encouraged us to wait until September as he assured us that the deals would be much better because the 2019 vehicles would be gone and there would be better incentives on the 2020 models. On 8/26 I reached out to him and his last text was, "I'll let you know in September." On 9/3 there was still nothing from him so I texted him again and he never responded, although the message was marked as read. I then called and asked why he never responded to the messages. He basically played dumb and then gave numbers that were nowhere near what they were in August because he said the incentive changed; worse than what they were the month before. Also, the highly sought after color that we wanted (and was available in August) is no longer available. While I understand that incentives change and that's beyond the sales associate's control, days went by with no response from him or attempts to earn our business whatsoever. Never in over 25+ years have we EVER had to chase down and work so hard to find someone that wants to sell US a car. It's easier getting in touch with someone that owes money! We really like the vehicle so instead of staying local, we've looked elsewhere. Acura dealerships in the Lehigh Valley and beyond have been pleasant, responsive, and are offering attractive incentives. While staying local would be ideal, we're willing to travel to avoid dealing with people that clearly don't care. read more

After doing some research I decided to trade-in my MDX for a new v6 TLX with tech package. From my initial visit to signing the papers a week later, I had the most phenomenal experience. With a subpar credit score, Tom Miller and his team went above and beyond to get me in the car of my dreams at the price I could afford. They made me feel like my needs and limits were a priority. I am so pleased and overall happy with my experience here! read more

I spent 2 weeks getting price quotes from 6 Acura dealers, True Car & Edmunds, then going back and forth with the same dealers in the Philadelphia area. I was very specific in car type (Acura TLX V-6), style, and interior / exterior color. I was at "bottom pricing" (some dealers even refused to price match my lowest offer) when I contacted Piazza Acura of Reading. They said they could beat my lowest price and provided me with my request of a detailed list of "out the door pricing". I set up an appointment. The car was parked in front ready for a test drive when we arrived. However, my wife noticed a pain chip in the car. As opposed to saying "we can fix it", the salesman said we have another identical vehicle in stock and went to get it. The test drive was successful, they honored the price quoted to me (no games) and we signed the papers. Salesman / Sales manager (Mark & Mark, yes both named Mark) were courteous, professional and knowledgeable. At no point, did they play games with the quoted price, add any hidden charges or makes us wait forever like other Acura dealers. I would recommend this dealership to family and friends. read more