This review is long overdue…read more
Last July, I bought a Coachmen Nova 20C from Sunshine State RVs. I live in California, so buying an RV from a dealer across the country was a pretty big decision.
Before buying, I spent months researching Class B vans. During that time, I found Sunshine State RVs' YouTube channel, and honestly, it became one of my favorite resources. Their videos are informative, well-produced, and show the RVs in a way that really helped me narrow down what I wanted. Those videos played a big part in my decision to buy the Nova 20C.
Once I knew which model I wanted, I started shopping around for the best price. After comparing dealers, pricing, and reviews, Sunshine State RVs came out on top.
I worked with Austin throughout the buying process, and he was great. He answered every question I had, worked with me on pricing and financing, and never made me feel pressured. Buying my first RV was a little intimidating, but he made the whole process easy.
I decided to fly to Florida instead of having the RV shipped because I wanted the in-person walkthrough. Sunshine State RVs even picked my daughters and me up at the airport and brought us to the dealership.
When we arrived, the owner, Nick, came over to introduce himself. He immediately let me know about a cosmetic issue that had happened during transport from the Coachmen factory. A tire had been placed inside the RV during shipping and left a stain on part of the flooring. They had already tried everything they could to remove it, but it wouldn't come out completely.
What impressed me was that nobody tried to hide it. Nick explained exactly what happened, apologized, and gave me a few options. Everything else on the RV was exactly as expected.
Then Corey patiently walked me through every part of the coach. After watching so many of their YouTube videos, I was looking forward to the walkthrough, and it didn't disappoint. He explained everything clearly and answered every question I had. Even after I got home to California, I reached out to him a few times when I couldn't figure something out, and he always got back to me quickly. That kind of support after the sale means a lot.
The paperwork and financing were straightforward, and afterward my daughters and I spent a couple of days at a nearby RV park learning the RV before driving it all the way back to California.
I thought that was the end of the story, but it wasn't.
Sunshine State RVs contacted Coachmen about the flooring issue, and not long after, I received a phone call from Nick, the General Manager of Coachmen Class B. He apologized for what happened and told me they wanted to make it right.
Their solution honestly surprised me. They arranged to have my RV picked up from my home in California, transported back to the factory in Indiana, the entire floor replaced, and then shipped back to me. They worked around my schedule and handled everything. Special thanks to Paul at Coachmen for coordinating all the logistics.
When I got the RV back, the floor looked brand new. You'd never know there had ever been an issue.
I've owned the RV for about a year now, and looking back, I'm just as happy with my decision as I was the day I bought it.
Sunshine State RVs earned my business with their pricing, but they earned my respect with their customer service. Austin, Corey, Nick, and everyone else I interacted with treated me incredibly well. Coachmen (Nick and Paul) also deserves a lot of credit for standing behind their product and making things right.
Buying an RV is a major purchase, and it's nice knowing there are still companies that genuinely care about their customers after the paperwork is signed. If you're considering buying from Sunshine State RVs, I wouldn't hesitate to recommend them.