To: Management of Hyundai dealer in St Augustine, Florida…read more From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza

I had casually been looking for a new car for the last year. Found a car on a third party app that…read morewas at Hyundai of St. Augustine. My experience with this dealership from start to finish was excellent. The salesman was not pushy at all. We communicated for about a week via email prior to me getting to test drive the car. In the end I got a fair price on the new car and exactly what I wanted for my trade in. Every person I interacted with at the dealership was very friendly. The dealership itself is one of the nicest I've been to. When I came to pick up the car it was detailed, fully charged and topped with a bow waiting for me. Was a nice touch. I definitely recommend Hyundai of St. Augustine.

Newfound loyal customer here almost don't want to do this review because they are hands down the…read morebest auto shop and I've been to many in Saint Augustine and as a girl I am always charged too much. I honestly don't wanna share the best kept secret. Why have a million mechanics when you can have two of the best? Price is right and the experience they have is second to none. Tell them the girl with the yellow car sent you!

I trust the mechanic at this shop. He practices with honesty and integrity. I have had only good…read moreexperiences with this shop, I highly recommended them. I know my car is safe and taken care of. Great value. Thank you for such great and honest work!

I found out that I had a flat tire at 5am this morning. Had to bring family to Tampa and decided to…read morebe at Mavis at 7.30 am. They open up at 8. The "manager" was there and after explaining it was a bit of an emergency he said, my guys will be here at 8". No problem, I will wait. They took my car on the lift at 8.05 and started working on the flat tire. So I thought. At 8.45 I look in the workshop and the hood is open. A mechanic is checking the front brakes etc etc. I ask why the hood is open for a flat tire? "We always do a multi point inspection sir!" So I asked if I gave them permission to do this as my car just had a full service of 800$ at my dealer one week ago. The front desk told me that this is State regulation. What???????? There is only one person that gives you permission to open up the hood for an inspection and that's me! What a bullsh!t nonsense. When I said you only do this to upsell me things I don't need they became angry. Well so did I......... very angry. I told you I was in a hurry and you just wasted 45 minutes without telling me. Another customer came in and he was told they would do the inspection. The guy laughed and said, no way (as well) When I (once again) spoke to the front desk guy and told him I was not pleased he pissed the payslip under my nose and did not want to talk to me anymore. That made me even more angrier so the manager threw me out! I went to Mavis with 3 of my cars since they opened up in St Augustine. They never did this in the beginning. They lost a good customer for ever!!!!!!!!! By the way their hourly rate for a mechanic is 158$ per hour. You better realize this! This is close to what a consultant charges per hour! I HAVE to give one star, but none would the best here. UPDATE: I FOUND OUT 3 HOURS LATER THAT THE TIRE IS STILL LEAKING. My advice, avoid the place at any time! LAST UPDATE (I promise) I called Discount Tire on the 16 in St Augustine. I could come bevrucht away. Arrived and was shocked. Min 50 customers, full workshop. Iff course...... they are next to the I95 on the Saturday after Christmas! I thought, this will cost me the rest of the day. Very, very friendly staff. And honest. Within 20 min the technician called my name. He's ready. Huh? Yep, there was a hole in the center of the tire. Easy repair. So Mavis screwed this one up completely! I got ready to pay and thanked him for the quick service. No need.... It's free. Excuse me? No not charge for this. Unbelievable. So I tipped the guy 20$ and left as a happy bloke. Guess who will do my tire stuff from now and won't? Exactly!

Made an appointment to have my oil changed at Mavis. I left my car and told them to call me when…read moreready. They called me an hour later. I missed the call so I returned to them thinking they were calling to tell me my car was ready. Wow was I wrong!! I returned to find my car on the lift w/all 4 tires off!! They told me they did an inspection (which I never asked for) and said, based on the manufacturer's recommendations, suggested I do a whole host of things from struts, shocks, to radiator flush's and much more, totaling $2300!! At this point the oil change still wasn't done! Fortunately I know something about cars. This is how you take advantage of seniors and those who are not knowledgeable with cars. Be careful when going there, you might get more recommendations$$ than you want. Never again will I come here!

Always honest and genuine about fixing your car. Used them many times over the years.read more

Doing work on my car without my au thorization and catching…read morethem. Quality was very poor. Jammed up my steering wheel, telescope and my turn signal then called me a liar twice on something I didn't do. If I do it I own it! Anyway, 3/4 of my car bill is labor and 1/4 over inflated parts, cars finally put back together but I can't pick up during the M-F 9am-5pm hours and closed weekends. So l told them to leave the car out and I would pick up but when I turned on car I had to shut down fast and get it towed out of there fast. It's like someone purposely played with the motor. I never let any shop know I have more mechanics skills than most there workers, they still think women are dumb. They loosened and flipped my alt belt, loosened and chewed up teeth on my lower two belts, damaged my new paint job. I never had a chance to put the corvette emblem back on...It's been at their shop for so many, many, months. Please, customers beware. I am sending pics.

Wow!!! If you are looking to buy a Toyota head straight to Beaver Toyota in St Aug and ask for Mike…read moreElkin!!! I decided I wanted a new Rav 4 and worked with Mike. It was an easy, honest, straightforward experience. I couldn't be happier with my new Rav 4, Mike, and Beaver Toyota!!! Highly recommend!!!! Lee

Customer service was slacking here. Very dismissive when I was asking to explain more about the…read moremaintenance package I had through another Toyota. Didn't take time to explain and was sassy when I questioned if they were sure they were looking at my plan. I left and took my business elsewhere

Wow. I just picked up my Mercedes from getting serviced and…read morethey charged me only $36. Got an honest and short estimate for what would need to be replaced. Definitely recommend their business

I requested a quote to replace the Mass Air Flow (MAF) sensor on my 2019 Nissan Rogue Sport…read more The shop quoted $388.65 for the OEM sensor, $80 labor, plus $199 for "reprogramming the module," for a total of $744.15. As someone who works on cars myself, I know that a MAF sensor is plug-and-play on this vehicle and does not require any programming. The "reprogramming" they quoted usually just means driving the car around to recalibrate the computer, which takes minutes, yet they charged $200 for it. When I spoke on the phone with a representative who gave the name "Trevor," he said the reprogramming might not even be needed, but they wouldn't know until after doing the work. To me, this interaction felt untrustworthy. He also used jargon unnecessarily to make it sound more complicated than it is, something any reputable mechanic shop should avoid. The labor to replace the sensor is typically 5-10 minutes, and the part can be purchased OEM (Nissan factory) for ~$230-$250. My advice: get a second opinion or buy the part yourself to save hundreds of dollars.