There are deceptive and always want more money And I went on…read moremy birthday. There was no free massage. Very disappoint.

False advertisement. Today is my husband's 40th birthday and we went in for his free birthday…read moremassage. Only to be told that it was not a free massage despite having signage everywhere advertising it. He would get $20 off a massage. We were there so decided to go through with getting massages. We paid the exact same amount we did the last time we went in a few months ago. There was no free massage and no discount given. If you aren't actually going to honor your advertising don't advertise it. This time the massage was a bit better than the last time as the lady didn't leave the room 4 times during the massage.

My girlfriend and I experienced extremely poor service at Flow Thai Massage, including incorrect…read morebooking by the receptionist Kathy and receiving significantly less massage time than promised, compounded by her unprofessional and dismissive attitude. This disappointing visit has led us to no longer recommend this spa, which we had frequented since 2020. My girlfriend and I have been loyal customers at Flow Thai Massage since 2020, but a recent experience has completely shattered our trust. On May 4th, we called to book a 120-minute oil massage for the following day using our prepaid service voucher. Unfortunately, a new receptionist named Kathy incorrectly booked us for May 6th instead. Upon our arrival on the 5th, Kathy initially denied us service and only after significant back-and-forth did she reluctantly acknowledge her error. However, there was no apology or respect for the time and money we had invested in traveling there ($50 for a round-trip Uber). Kathy then told us to return the next day, dismissing our time constraints. After we insisted, she compromised with a 90-minute session at 5:30 pm, not the 120 minutes we booked. The massage therapist arrived even later at 5:53 pm, and the session ended at 6:45 pm, effectively giving us only 52 minutes of massage. Kathy tried to claim an extra three minutes were provided, but evidence from text messages showed otherwise. It was indicative that they altered the clock in their massage room to let time "fly faster"--otherwise there was no reasonable explanation for the difference in the actual massage time. And this wasn't actually the first time we got shorter massage time than claimed, it was just that this time they were indeed too incompetent that we decided to give them the scrutiny we should have done long ago. During a subsequent phone conversation, Kathy was dismissive and blamed us for not checking our booking confirmation. She said she would consult with the manager for a resolution but called back only to reiterate her stance, adding insult to injury by questioning, "Isn't not checking the confirmation your own fault?" Her attitude was not just unhelpful but outright arrogant. We told her that her response and condescending attitude was unacceptable then she said "ok I will ask and call you back bye" and hung up before we got the chance to talk. Additionally, a glance at other Google reviews reveals that Kathy's poor customer service has been a recurring theme. Numerous customers have reported similar experiences of negligence and rudeness. We tried discussing this further in person, but Kathy avoided us, opting instead to hide behind other guests. We have since demanded a refund for the undelivered service from the manager, given Kathy's unprofessionalism and the waste of our time and money. I strongly advise against visiting Flow Thai Massage as long as there is no significant improvement in their customer service, particularly with staff like Kathy at the front desk. Our once-favorite spa has now lost two long-term customers due to this appalling service.

Unfortunately I got there late for my appointment but they gladly accepted me after I called and…read morekept them updated them. They were so sweet. You are greeted with a cup of tea before your session starts. The massage had me so calm and at peace. At the end of my session I had another cup of tea and some soup. It was amazing. I can't wait to go again

For the price, their services, amenities and their products are average at best…read more Also, they charge more in store than what is advertised on here. Associate was nice enough but I can't see me goig back.

Love this spa!! All staffs are super friendly and…read moreprofessional! I tried facial, body massage and pedicure; they were all very nice and lovely! I find the pricing is fair with the quality.

What a gem! Would absolutely recommend Risako and Mao-- they are phenomenal. $65 for a 1 hour…read moremassage. Space is clean, ambience is calming, and I feel like a million bucks! Will most definitely come back :)

Awesome experience, probably one of the best & cheapest massages I've tried in Vancouver and…read moreRichmond. booked a session after seeing the Google review, Yuki was really professional and nice, I bought a package so I can take my husband here too. I tipped her 20 because it's really worth it, all my tiredness was gone!

Excellent Day Spa for services such as Reflexology and Massage. Beautiful clean modern design and…read moreexcellent highly skilled and friendly staff. Perfect for relaxation and health rejuvenation.

I got my eyebrows waxed here recently and was very impressed! It was 9 dollars not including tip,…read moreand the woman did a wonderful job. She really took her time, and was a very sweet and nice lady. Some of her prices are very reasonable too, I will go back to check out some of her other services.

Last year my husband and I needed to kill time until our room was ready. So he got a pedicure, I…read moregot a pumpkin arm treatment. Although they weren't big long treatments, the service was still impeccable. Mei was amazing, front desk amazing, that this past weekend which is a year later, I decided to book each of us body treatments, pedicure, and facial. We had to kill time again since our room wasn't ready. We take a one day cruise from Seattle, get off around 9am, and our room isn't ready until 4pm. So when I say kill time, I mean kill time. So we arrived hotel, spent time in the jacuzzi, went to eat a light lunch, then spent 140 minutes getting our treatments. The service here is over the top. Yes we spent a pretty penny, but even my husband said it was totally worth the money. It was a much needed time relaxing away from the hustle and bustle called life and stress. While you wait, there's a locker room and we fit our carry on luggage in the locker since our room wasn't ready. There's a towel, robe and flip flops in locker to use. In the waiting room it's dim with candlelit, lounge chairs, iced lemon water, and a plethora of snacks. Mei was still there a year later, she took care of me, and another gal I forgot her name took care of my honey. So good, so relaxing, and we snored. We went back the next day just to kill time before heading to the airport. But I just bought products. The front desk gals are amazing with over the top customer service. I also met one of the managers. Not only is she so beautiful, but her personality is as well. I would drive the three hours from Seattle just to get that kind of service again. But it's only a 22 minute flight from Seattle to Vancouver!!!

Most of these reviews are for massages but I don't do massages. I came here for a pedicure and it…read morewas the best pedicure I've ever gotten in my life. The place is super sanitary, the tools were all autoclaved/single use. This should be the standard but many salons I go to don't bother to sterilize their tools and I just turn a blind eye to it lol.. It was such a relaxing experience and I almost fell asleep. The workers and their service is amazing too! Highly recommend if you want to beautify your feet.

Vicky was awesome. I was dragging from a long weekend of drinking with the boys for a bachelor…read moreparty. Showed up to airport feeling very tired. Was able to get a quick 30 minute pick me up and I feel amazing now.

Hard to imagine but it was almost a RUDE massage. From a Canadian, no less…read more.. The therapist did not seem to be at all interested in hearing my feedback as to what I wanted or enjoyed, I signed up for a 30 minute massage for what I hoped would focus on neck and shoulders and when I let her know that I didn't enjoy deep thrusts with the elbow and preferred kneading, she told me then it would have to be a maximum of 15 minutes only. I tipped her, paid, and didn't even get so much as a thank you. Don't waste your time here.

after spending $200 for the worst massage and attention imaginable, i have decided never to go…read moreback.. the sign on the door says grand opening or something like that.. it is the same old same old.. don't go here if you want to get a good massage.. D

walk in & women are walking around in robes ... i had called to ask about charges when i got there…read morewas told $28/30 mins is just a room charge... place looked dark and grungy ....its a place more for men to get what you know ... stay away ...

I have been searching for a good facial lady for a long time and my relative recommended this…read moreplace. I went in for a facial this morning and was greeted by a very nice lady. The downside is she speaks strictly Mandarin and I only know simple, conversational Mandarin. I couldn't understand all the technical terms she used to describe my face. Lol The facial felt so good. She cleaned my face thoroughly and also used some sort of machine to "make my face smoother." The session also included a hand and shoulder massage. Yippee!! The spa is very clean and service is friendly. The original price of my facial is $135 but since I was new it was $58. I recommend checking this place out but make sure you bring someone that speaks Mandarin. :))

I don't know why there's no review for this place! I was refer by a Friend as she and her cousin…read morehad body massage here and said it's awesome. This is such a lovely salon!! I made an appointment for a facial because I have a party coming up. Upon my arrival they serve me tea and there's lots cookies on the table as well. They open at 10am and I actually got there about 5-10min early so I didn't expect them to be ready but they are!!! Everything is nice and ready for me. Due to possible infection on my face they told me it's best not to do a facial but they still put some cream and moisturizer on me. They also cleanse my face and gave me a small bottle of cream. ALL FOR FREE! They did not charge me anything and told me go back after couple weeks for my actual facial when my condition is better! I gave they 10 dollar tips and they even told me I really don't have to! The outside of the salon isn't the prettiest but inside is def stunning! Highly recommend this place ------------ 2019 October update I stopped going there because they are quite pushy when it comes to renewing your sessions. I have been going every month over a year and it is very relaxing but I don't see much improvement in my skin.