TL;DR: Don't give these guys your money. Strong sales pitch, but the reality did not match what was promised. In late 2024, my husband and I met with Reggie Keding to see if New Key would be a good fit for a major renovation on a 1950s ranch-style home we had just purchased in Pleasant Hill. We loved the idea of working with a local contractor and were initially impressed by Reggie's communication, professionalism, and assurance that he could accomplish everything we wanted within our substantial 6-figure budget (with mid-range fixtures and finishes, which we agreed to). We signed a schematic design agreement, writing a 5-figure check and trusting that they'd deliver on those expectations. We had an initial walkthrough with Maya, New Key's designer, and were excited about her ideas. Reggie encouraged us to "dream big" and share inspiration. However, the vast majority of our emails to Maya went unanswered, and there was very little collaboration or back-and-forth during the design process. After raising concerns, we were shown interim designs that were largely based on our own ideas and didn't add much new direction. A few weeks later, we had our formal design presentation and were beyond disappointed. All three options ("good, better, best") felt underdeveloped and missed key priorities. For example, two versions did not include vaulted ceilings in the main living space (which we had clearly identified as a must), and even the top-tier design featured a very small kitchen window despite the home's natural light and backyard views. Some design choices also introduced significant added cost without clear benefit, such as removing a load-bearing wall where simpler alternatives seemed possible. But the kicker was the price to build New Key's designs: even the cheapest "good" design came with a price tag of $1.2 million to build, pretty much doubling our budget and definitely overvaluing for our PH neighborhood. At that point, we lost confidence and decided to part ways after the initial design phase. While Reggie remained professional in tone, we did not feel the process or pricing aligned with what had been communicated at the outset. We lost a 5-figure design fee and about 3 months in the process, having to start over with a new architect and builder. Now, a year later, I'm writing this from our fully remodeled home, which includes everything on our original wish list. After starting over with a new team, we were able to complete the project close to our original budget--nowhere near the $1.2M estimate we were given. Losing the time and design fee was painful, but in hindsight, it was better than continuing down the wrong path. I would strongly recommend that anyone considering New Key get clear, detailed pricing expectations early and proceed carefully. read more

We worked with New Key Construction to remodel our backyard workshop and transform it into a 1 bedroom, 1 bathroom ADU for my parents to retire and live in. New Key did an absolute outstanding job and we are so happy we chose them for one of the largest investments we've ever made. - Quality Work - Reggie and his team do quality work; they do not cut corners, and they will always lean to do things the right way that is safe, compliant, and functional. You can feel the quality when you walk around; there is a meticulousness to the work that is hard to find anywhere else. - Project Planning - We were assigned a project manager and a foreman who kept us updated very frequently on the state of construction. The work was completed on-time if you account for the realities of construction which were largely due to supply delays and/or the occasional coordinate of some competing work. To convert a workshop (where we literally stripped it down) to a livable, high-quality ADU in 5 months is impressive! Also, they showed up on-time every day and if they were going to be late (or not come), we would be told. - Culture - Everyone that works at New Key Construction was a pleasure to work with; they hire people who care about the work they are doing and make an effort to get to know you. We could tell the employees enjoyed working at New Key, and it shows in the work. We looked at several companies before choosing New Key. I wholeheartedly will say it was worth it - you get quality work, quality communication, a 10-year warranty, and people who legitimately care about you and your home. You won't regret it! read more

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I have worked with Reggie for over a decade. He is a family man, honest professional and respected in the local business community. Additionally he is customer orientated and his team puts out an excellent product. read more

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I bought an older home in Concord and moved in only to discover, during an easy re-flooring project with New Key Construction, that the old owner improperly installed appliances when I purchased that led to months and months of water damage in my kitchen! I was panicked - we had already spent a lot of money on the house and now we were looking at extensive water damage and mold in two major rooms of our home. Reggie and his team helped me every step of the way. Because we were already working together on my flooring project, I didn't event think about calling anyone else. Reggie helped me coordinate with my insurance company and get the coverage I deserved, and what could have been money out of pocket, got covered and helped me totally rebuild my kitchen (where the water damage was) into a gourmet MASTERPIECE. This kitchen was so outdated when I moved in - I hated it. Now, it's my favorite room in the house and it raised the overall value of my home so much. Reggie and the team also helped me update my bathroom as well as my master closet (a custom job). After pics posted here. If you're looking for an honest contractor to help you remodel your home, I strongly recommend Reggie and New Key Construction. read more

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Was given an estimate to do a project they had no intention of honoring. Scammed my 80 year old grandma out of 5,000$ for the design of project they estimated and then came back in 250,000$ over what they originally estimated the project to cost. Extremely shady business tactics and have no problem taking advantage of the elderly. read more

We had a wonderful experience with our remodel. New Key did great work, were professional, courteous and responsive. We love our home. Highly recommend! Thanks Reggie! read more

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The new key team came out to do some smaller projects and while working examined my home and found some significant dry rot which they also repaired. Very high quality work, great communication. read more

We have just worked with Gus and his crew in the project that we just had. Cabinets were supplied by a separate vendor and they did the installation. Gus and his guys showed up on time, very professional and did everything that we expected. We also have some hic-ups in the project but he was always there to offer his solutions and always follow up with us to see if we are happy with the result. He was great and love to work with these guys again. Thanks read more

After researching and interviewing several local contractors in the Pleasant Hill area, we chose to work with Reggie and the New Key Construction team to complete our kitchen remodel and update the flooring in the main areas of our house. From the start, Reggie was responsive and thoughtful in his approach to our scope of work and dedicated a lot of time to thoroughly review our wishlist, budget, and timeline as the project took shape. He was open, honest, and realistic in every conversation and made us feel comfortable and ready for the work ahead. Elle was our Project Manager and did a terrific job organizing the build schedule and juggling all of the moving pieces from start to finish. Even with covid-related material delays, she pushed hard to keep our project on track and stayed in constant contact with all of the vendors and contractors involved. She was quick to flag any issues that came up, explore solutions when needed, and took the time to make sure we were happy as the project progressed. She and Reggie were receptive to feedback and accountable when issues arose (fortunately, all were relatively minor). It is evident that the New Key Construction team has a great working relationship with their subcontractors. All of the subs were friendly, timely, clean, and produced high-quality work. Having lived in the house while the work was completed, we could see first-hand that no corners were cut and nothing was overlooked! As an added bonus, they utilize the Buildertrend platform, which made it easy to track our finances, view when specific work was scheduled, and stay aligned on change orders. It is obvious that Reggie and New Key take pride in their work and truly want what's best for their clients. We had a great experience and love our new kitchen and floors! read more

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From start to finish through the design, demolition, to the last detail, the crew was professional in all aspects of our remodel. Through out the process they were always aware of our needs as we lived at home during the remodel. These people do amazing work! We are very pleased with the final result read more

New Key Construction is awesome. I had them over to replace all of the trim on my house and I couldn't be happier. They are the epitome of a professional company. Very responsive and I felt like they really were trying to take care of me and my house. They weren't just there to get a job done, they were there to get the job done right. I have more work that I need done on my house, too. Who do you think I am going with? Yep, New Key Construction... read more

It's been a year now since our house remodel was done by New Key Construction. We had a total kitchen remodel, master bath remodel, all flooring replaced, all doors and closet doors replaced throughout entire house, including all door trim. The house was then completely painted inside. Reggie and his crew did a wonderful job. Working with Reggie was a pleasure. He helped us through the entire project. We love the finished project and I finally have my dream kitchen after all these years. I absolutely love it and our house has had so many compliments. Thank you Reggie to you and your crew for helping us achieve our beautiful remodel. read more

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I needed an electrician to deal with a dead outlet quickly as we're selling our house and a home inspection was just three days out. I contacted Reggie and as usual he was quick to reply. He asked his project Manager Chad Hancock to follow up and Chad contacted me the same day to schedule work for day. Darryl Haber and his assistant Dean showed up on time and fixed the problem in just ten minutes. They really know their stuff! Plus, they are all super nice and professional. read more

New Key Construction add a new bedroom and a full bathroom to our home. This was a dream of ours. Now our home has 2 bathrooms. New Key Construction's team was great to work with. Since the beginning of the planning to the end. I am glad that I upgraded to get a tile bathroom. I appreciated the suggestions they provided. It has been over a month since we move to our new room and we love it. read more

My wife and I needed a bathroom remodel. Reggie and his team were extremely courteous, professional, followed safety guidelines, and finished the job promptly. We can't wait to look to hire them again for other home remodel projects that come up! Thank you New Key Construction!! read more

Reggie and his team are amazing. The work is unsurpassed. Mike, the foreman on the job, was very personable and felt like family. All the work that was done was cleaned up and done to perfection. I highly recommend New Key Construction. We hired New Key Construction to make some repairs and and improvements to get top dollar on the sale of our home. We had a very tight turn around needed. Reggie and his team pulled out all the stops to make sure that it was done, done right and on time. read more

We had an unexpected kitchen remodel due to a bad mold problem from a broken water pipe under the sink. The mold remediation company ripped out the sink countertop, backsplash and cabinetry on that wall. We submitted an insurance claim to replace our kitchen cabinetry, countertops and backsplash based on an estimate that we got from another General Contractor (GC). We received a check from insurance. A trusted Interior Designer we know recommended that we get a quote from Reggie of New Key Construction so that we would have a choice of GC's to complete our remodel. Reggie came to look at our kitchen and so he could give us a quote. His extremely thorough inspection of our kitchen revealed that our cabinetry was custom built, and that our kitchen needed to be brought up to electrical code. Reggie also determined that the other GC's quote, and the insurance check we received based on the other GC's quote, did not adequately cover the materials and labor costs to replace our cabinetry, countertops, kitchen, electrical, etc. to the same standard/quality of what was being replaced. We have gone back to the insurance company and re-opened the claim and it looks like we will receive an additional $10,000 for our kitchen. We have not started the replacement/remodel process yet, but I wanted to thank Reggie for his expertise and quick turnaround of his quote. If you value a GC who is extremely knowledgeable, detail oriented, timely, along with great suggestions on cabinetry/countertop replacement options, you will get all that and more with Reggie Keding of New Key Construction. read more

New Key Construction - Kitchen Sink wall area after remediation removed cabinets and countertop - General Contractors Near Me - Walnut Creek, California