Today I called and left 2 message about an uncared for puppy. The lady Ashley called me back and…read moreaccused me of not leaving the correct info, with venom. She didn't even listen to the both messages. Then tried to cut me off by saying just give me the address or this call is over. I agreed the call should be over. There is no way a person like Ashley could be helpful to animals when she can't even speak to a human. People wonder how people can be cruel to animals well she is a perfect example. By the way, my neighbors and I have called both agencies multiple times over multiple years about this same person and they do nothing. But the folks that will care for their animals and property they will go after with full force.

Loving an caring all animals no matter what They all work…read moretirelessly to give ALL animals a chance, god bless the ones who take care of the animals that don't have a voice

I can not speak to anybody else's experience but mine was fantastic. I drove 1.5 hours to visit the…read morebeautiful cats in this shelter. Staff was super transparent about medical & behavioral issues with cats. The vet care that they receive while in the shelter is amazing. My 5 yo gal had a full dental done. Everybody was friendly & helpful. Prices were fair & the set-up for meeting cats was awesome. I highly recommend.

Sherri in the cat department needs to improve her customer service skills. Unfortunately, both…read moreexperiences I have had with the cat department were negative, and the way the situations were handled did not feel like effective damage control. I believe there is an opportunity for better communication, empathy, and follow-through when addressing customer concerns (especially adopting out sick cats when I called and emailed ((with proof!!)) multiple times asking if my cat has any issues before adopting him)

This place does not deserve business aside from hopefully getting these cats to a safe and loving…read morehome. The woman who runs this place is extremely unprofessional. You can't get anyone on the phone and the communication is awful. We put in an application for a cat and we were berated about the last time we took our cats to the vet. They also ask questions like your annual income for some reason. She told us that they would not process our application until we got our cat's shots up to date. We very promptly got all of our cats established at a vet and got all of the shots up to date (within days). She told us to call once we did that. We called MULTIPLE times and never got a return call. The conditions of this place are suspicious. She is so worried about other peoples vet schedule when the cats here appear to be sick. Numerous cats were sneezing and one cat had an eye that looked infected. We decided to drive the hour there because we knew we wouldn't get a call back and had found a cat we desperately wanted to adopt and get out of there. When we walked in the owner had her feet up on her desk and was on her phone. We explained that we were told to call when we got our cats shots updated but didn't get a call back so we came in. She immediately went on the defensive and said the issue wasn't as much the shots but was the frequency in which we took our cats to the vet. She even dragged my RECENTLY DECEASED cat into it and basically said it was my husband and I's fault she died FROM ORAL CANCER. I asked why she didn't call us before we drove there and she basically said they are "busy" and that she never told us to drive there. Everyone was literally just sitting around doing nothing. They clearly want these cats to just stay here because no one is good enough for them to adopt.

firstly, the lady was rude when we walked in. it was 1:53 pm when we arrived there from over 40…read moremins away to look at cats, and they opened at 2pm. Opened the door and asked if we could come in, cause another gentleman was there too looking at cats, and the helper said 'we don't ACTUALLY open for another ten minutes and we're still cleaning but sure'. Uhhhh okay, you could've just said to wait five more minutes or something. then we go look at cats, and none of these helpers know how old the cats are, we asked 1 or 2 other people how old certain cats were everyone one of them was not the nicest in saying 'I don't know you're gonna again to ask the front desk' okay????? Btw some of three kittens and cats were definitely underweight while I was petting them. so then I go through the whole adoption application process and conversation, I told them that I had just recently lost my 14 year old cat, and I was looking to rescue one. fine cool, fill it out, Monday they call my vet to check records for my three dogs ( chihuahuas and 1 bichon/ Maltese mix ), and they message me and say 'your cat has no record being there', I explained that she hadn't been at that particular vet, and I had found her as a kitten under a trailer and I obviously treated her when she was young, but she didn't have regular vet visits - especially as she got older, she hated being picked up and touched, and would growl. she was an indoor cat, healthy all the way up until she passed and that was only because she had an internal infection that is hard to catch until it's progressed a lot, so it was either invasive surgery as a senior cat, or putting her to sleep otherwise it would've killed her slowly. they read my message and didn't even bother replying. I drove over 40 mins to look at the cats, and who would pay $80+ if they weren't going to care and love the animal. this was Monday, and it's been three days. I get it if you decided I wasn't a fit to adopt because my previous cat didn't go to the vet enough for them apparently, but they just ignored my message and ghosted me. At least do the courtesy of professionally turning me down. would never recommend this place ever.

Amazing staff and great place, place was very clean and animals are well taken care ofread more

NEVER EVER EVER VISIT THIS STORE UNDER ANY CIRCUMSTANCES FOR ANY REASON…read more Edit to add that apparently this experience didn't happen according to the employees! They were kind and helpful while they abused/traumatized our pet and treated my wife extremely rudely! Apparently gaslighting and lying is a required skill to work here. Brought my ferret in to get her nails trimmed as included in our membership and had probably one of the worst experiences a pet owner can have. Not only was everyone rude upon entry, but instead of taking the ferret back like they did last time they asked my wife to handle her the entire time, and the rude pile of garbage spent the entire time scolding and scaring the ferret while missing about half of her nails on her back feet and trimming the ones she did get too short to the point of hurting her. I cannot begin to explain how absolutely furious I am with this place and I will be using my next and likely last visit to this location express that verbally.

I took my to Dogsmartz Unleashed, and had such and amazing experience. The staff was so friendly…read moreand everything I had been taught and trained to do has translated so well at home. My little guy is so responsive now. Thanks again Dogsmartz!!!

I was impressed at the very first contact with Dogsmartz Unleashed. They were very thorough and…read moreprofessional. The trainer sent to me (Heather) was wonderful! She was sweet, friendly and experienced. The best part was the results. She leash trained my 11 YO Golden Retriever who had run free all her life within an Invisible Fence. Dogsmartz changed my life!

They are online also it makes it very convenient in the winter, especially…read morePeople are very kind and show you things that you didn't even know were online, but are in the store

They called police because my cousin was wearing a t-shirt for a coffee brand that is conservative…read moreand it offended them. Apparently, the girl wanted to be called they them and the guy with a beard wanted to be called a female. My cousin hard no clue what they were talking about and treated him poorly. According to the cops, they do this all the time! The two people should be fired since they are not acting professional and helping ALL customers. All my cousin wanted was a snail for his fish tank. Smh.

Erika is the only person I trust with my girl, Maggie. She comes and takes her for walks and hangs…read moreout 4 days a week while I am working. Maggie is a golden retriever (in the pic above ) and deserves all the cuddles in the world....and so does Erika for being her second best friend! Thank you to Friends Indeed for taking care of my girl when I can't. I can't recommend this place enough!!!!!!

From the owner: Entrusting your pet with someone is a very big deal. You can rest assured that with me as their…read moretemporary companion and guardian, that your pets are safe, well cared for, and will get as much love from me as they’d get from you! My passion for animals started when I was a child, brought me up with training GSDs with my mother, and landed me in the veterinary care profession for over half a decade! •Someone to walk your dogs for you in the rain or snow? •How about transportation to the vet if the only available appointment is during your work hours? •Finally be able to take a last minute weekend trip? I’ve got you covered! With competitive prices as low as $25 and holiday deals sweeten the whole package, you can rest assured that your pets are my top priority!

He came so I could see how he works. He double bags it. Then leaves it by the garage door. Would…read morerecommend to anyone looking for a cleaner yard.

BEWARE: THESE PEOPLE CLAIM TO PROVIDE RELIABLE CLEANING YEAR ROUND WHEN IN TRUTH THEY HAVE NO PLAN…read moreWHEN IT COMES TO SNOW. I also will note ahead of time also that while their website claims they pick up both dog and cat poop, I had several occasions where obvious piles of cat poop were left in the yard while the dog poop was picked. We employed this service since last summer and initially did not have problems. Starting in January when snow started to fall, as it does every year in Ohio, we started to get nervous about the quality of the cleaning. I came home one Wednesday, our service day was always Wednesday, to find that the yard had been serviced however one large pile that looked as if it had been stepped in and smeared in the snow was left. Upon further inspection it was apparent that other poops had been left under a fresh snowfall that had occurred earlier that Wednesday morning. We contacted PoopPros to inquire what the plan was to clean during snowfalls because when we first inquired about the service in winter, we were told with pride that PoopPros have even "chiselled poop out of ice!", so it was disappointing to see that we had literally been charged for them to come out and pick up only visible poop, which was from that very morning, deposited in the yard between the early morning snowfall and their tech's arrival. We wanted to cancel the service because the whole point is not to have poop rotting, wet, on the grass, under snow. The next week, we specifically reached out prior to service and told the tech that there were many poops in the yard both from the previous week as well as what had been left over the next week. We got no response. The servicing was done, collecting again only visible poops. At this point, we have basically two weeks worth of poops in and under snow in our yard even though we PAY a service for the expectation that THEY gave that our yard would be clean year round. Now come to Wednesday before last, there was a polar vortex with extreme temperatures. We received a text saying they would not be out to service for the week. Understandable. What was not understandable is that they did not warn that they would not be coming this past Wednesday to make up for that missed week. PoopPros claim that because we cancelled service after January and that Wednesday was the last Wednesday of that month, that they are not coming out and we would get a check for that cancelled service. They feel no obligation to clean all of the poops left in the yard, of which there are at least 30-40, I have pictures. These are all poops left in the yard throughout the month of January, when they WERE employed to clean the yard, but did not. They did not ever say that they did not intend to make up the week cancelled until we complained again when we came back from travelling this past Wednesday to find the yard a defrosted poop filled wreck. Additionally, they backtracked on the previous credit offered stating it would be offered only if we continue to employ the service. After the condition of the yard by the end of January, will be shown in photos, I had no intention whatsoever of employing this service during snow months. I was open to signing back up for warm weather months until I saw just how much back tracking they did and still left us with a yard absolutely full of poop that we had to clean our selves. So, to total the first snow month and last month utilizing this service that proudly claims to be year round: We are left with a yard full of poop we paid them not to pick up for an entire month as they only pick visible poops and do not chisel anything. We were offered a credit for previous issues then it was snatched back in an attempt to strong arm us into maintaining this business relationship. They cancelled our last week of service with no intention or communication concerning our previously and loudly voiced complaints about the condition of the yard. They are fine with the 100$ they collected over the course of January to literally pull maybe 10 poops leaving 40. DISHONEST COMPANY.