Hands-down, the best dealership experience I've had in 50 years. What a true gentleman Sam is he…read morecares about the Buyer bends over backwards to make everything work and make it a comfortable experience to go to a dealer again! All the success to you!

Buyer beware!!!! My son wanted to purchase a car from this dealership. The tint on the mustang was…read moretoo dark ( most likely illegal in most parts of Ohio) and was bubbled. The car also had damage (which the owner said would be a $500 repair). I offer $500 lower and he wouldn't have to worry about the repair or the badly tinted window removal. The car was around $5000 and my son was going to put down $2500 cash. I told my son, we will just finance the difference and he could make the payments. The bank that Zarzour uses is First Bank and they declined me - I make over 100K a year and was declined for $2,500 ....what a joke. He apologized and I told him it was no big deal - I will just pay cash - I told him I would use my checking account bank card because the bank was already closed. He then went to set everything up and when I asked him why the figured were so high- he said he has to charge 3% if I use a bank card. I then told him I was just going to pay 100% cash for the car - again - the total was higher yet - so I questioned him again - he then told me that he never accepted my first offer - he raised the price back up to the original price when I told him I was going to pay cash - I told him to keep the car. What a joke. Why would I pay more for paying cash - this guy is crazy. I went with my son to another dealer (that don't rip people off)- I told my son to get a newer car and make payments - the loan from the other dealer was approved, no problem for $15,000

If your time is money- spend it elsewhere. They have all the information to be properly informed on…read morea vehicles warranty before you even arrive, but told us the service wasn't covered, sending us away in confusion. Called the manager, Mike, who confirmed it was under warranty and said it could have been serviced but they just didn't want to do it. If you don't need a dealer try Masterworks they don't charge for diagnostics

I needed to get my car detailed, but figured the dealership would be too expensive. After doing…read moresome research and comparing prices from other companies, I decided to give Deacon's a call just to check. To my surprise, they quoted me $150 for full detailing inside. Most other quotes were between $225 and $250, so I jumped at this one. I scheduled with the service team and received a reminder a few days before my appointment. I was told to get there at 8:30 am as it may take the full day for my seats to dry after being shampooed. I received a call at about 3:00 pm stating that my car was ready. As usual, the payment process was easy and I was in an out. My car smelled great and looked even better. They did a really great job cleaning every nook and cranny and I am super grateful for the superb service.

First class from start to finish. Never felt rushed or pressured. Mitch, Sean and Arron are…read morefantastic to work with!! I highly recommend Classic Lexus and their people to help you find and fix your vehicle!!! Professional, Considerate, Gracious and Respectful! Thank you Classic Lexus!!

I scheduled a service appointment weeks out to request a loaner, as I anticipated a good part of…read moreday for brakes, sevice, misc. I got there and no loaner, too bad. Not exactly first class, as my time wasted. Ed

Process is rather easy from start to drop off. Highly recommend (selling vehicle). I only sold a…read morevehicle. But I would be open to purchasing from Carvana in the future.

My daughter bought a car here and I decided to try it…read more Oh boy... I found a car and paid $100 to reserve it and gain first dibs, it wasn't on the site yet. When the car was ready with its pictures, I decided to buy it. I go through a credit union, so I disclosed this, they were fine with it. A few days in, I get a call from a very thick accented customer agent, asking me if I intend to buy the car! Of course I do! The agent said they needed the tracking number of the check. It was a Saturday holiday weekend- it's a credit union. I told her I cannot get any information until Monday, so she tells me she is going to hold the car for me. At this time, I am into this for $100 to reserve the car, and the deposit $290. Clearly, I'm buying the car, it's just paperwork now. Monday rolls by and I get another agent with a worse accent, this one is stating I need to move my pickup date- I'm fine with that, as the credit union needs to mail out the check and they need to receive it. I add the car's VIN to my insurance and upload it. I also upload an approval from my credit union. I assumed now since all was uploaded it was just waiting for the check. The credit union told me they were mailing out on Wednesday. Imagine my surprise when I see my car was not only on Carvana's site again- but a purchase pending! Wait WHAT???!!! I try to hunt down a number of an actual person, not a robot, and let's say I was PISSED. The customer agent I get is kind, speaks perfect English and takes a look at my account. I can imagine this guy going pale. He apologizes, he even listens to the conversation with the last agent and hears me repeatedly asking her to repeat herself. He states the person bought my car outright- not even a finance deal. He has no leverage to make good on my deal. They sold the car right out from under me! I was able to intercept the mail from the credit union and had them shred it and closed the loan. The agent was deeply apologetic and gave me a direct line to him, IF I was to deal with Carvana again- and he stated he would not blame me if I did not. I told him this pretty much had me taking a break but I'd keep him in mind. The last agent was decent, but his hands were tied. The person who bought the car did a cash deal. Meantime- I still never got the $290 refund, which after all the stress I went through, should have been immediate. 2 stars because the last agent was kind and saw the huge issue. 0 stars for Carvana otherwise.

Just a note about our Classic MINI experience on Saturday…read more Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier!

USED CAR BUYER BEWARE!…read more My experience with Classic BMW was ultimately frustrating and disappointing, especially given the high standards and quality that BMW sets for themselves. I reached out regarding a used X5 that had just been listed. I was connected with Shaun Dubecky, who explained the vehicle had only been taken in on trade the night before and had not yet completed the inspection process. From the outset, Shaun was responsive and helpful. Providing videos of the exterior and interior, along with additional requests. I made it clear that I would be making a 3 hour trip to see the car and that I was a serious interested buyer. I specifically asked for an undercarriage video which I received one from the technician noting a check engine light that was being addressed due to the emissions. I was told there were no leaks or other concerns, and that the undercarriage condition was typical for a vehicle from the region. By Friday evening, I was told the necessary part would arrive and the problem would likely be resolved by midday Saturday. Based on that communication, I committed to making the drive with intention to purchase the vehicle. I was brought directly into the service bay to view the vehicle while it was finishing inspection after asking if I could see the vehicle up in the air. Once the car was lifted, I instantly notice fresh oil coming from the rear differential. A quick swipe coated my finger, and the technician immediately identified it as a rear differential pinion seal leak and would need to be repaired. This was clearly not something that had just developed in that moment and Shaun right there and knew it was on the top of my concern list and would notify his boss. We proceeded with a test drive, and I reiterated my concerns. However, when it came time to discuss the deal, the tone switched and the issue was reframed as a "seep," and I was told it would not be repaired because it did not trigger a warning light. To me a seep and a leak not much different. My offer was dismissed without being taken to management. When I asked if they could at least verify fluid levels or inspect for metal shavings so I could feel comfortable driving the vehicle home, I was told, "If it's leaking, it means there is fluid in there." That statement alone was enough to raise serious concerns about the standard of the dealership. There was also a noticeable shift in tone throughout the visit. At one point it was mentioned that the dealership did not need to sell the vehicle and could simply send it to auction, despite the fact that I had already traveled a significant distance based on prior assurances. I was also told that this type of issue is common for the model year, which did little to justify leaving it unaddressed. Troy, the used car sales manager, came out to speak with me. He was professional, listened carefully, and appeared to understand the situation from a customer's perspective. He made an effort to recover the absolute fumble of a sale Shuan lost, but by that point the combination of time lost, travel, and the handling of a clear mechanical issue had already undermined any confidence in moving forward. The vehicle sold itself. What ultimately ended the deal was not the existence of a problem confirmed by both parties, but the unwillingness to address it and the dismissive approach taken when it was brought to light. For a dealership representing a premium brand, I expected a higher level of accountability, transparency, and pride in the brand they wear on their chest. Based on this experience, I would advise others to approach with caution, particularly when considering a used vehicle and relying on the dealership's assessment of its condition. Troy followed up once. But once they washed their hands from the interested car, my experience and concern vanished with that sale as well. I'll leave with this, would you want your loved one to buy a car from a place that dismisses a mechanical "seep" and tells them its common and not a concern since there is no light on the dash?

This is a great service. Worked with Joe, who was very kind, courteous, and professional. He was…read moreable to negotiate and unbelievably good price on a new car for me. Look forward to working with him again and would recommend him to anyone looking to purchase a new or used car that doesn't want to deal with the stress of a car dealership.

The individual who helped me, Joe, has been great throughout the entire process and was very…read morehelpful in acquiring my new pick up truck. Rather than just slog through all of the unscrupulous dealership-side tactics over and over again, I am more inclined to just seek out his expertise and assistance in the future. Thank you so much for you help, YCBA team.