I had an outstanding experience at Classic Lexus! Mitch Harper, Sales Consultant, worked diligently to get my payments where I needed them to be. He stayed in contact with me throughout the entire process and even came in on his day off to complete the sale. His dedication and commitment to customer service were truly appreciated. Aaron Williams, Finance Manager, made the financing process seamless. He thoroughly explained the vehicle, reviewed the available protection options, and ensured I understood everything before moving forward. Last but certainly not least, Jillian Haith, Technology Specialist, took the time to walk me through the vehicle's technology and helped set everything up to match my preferences. She made sure I felt comfortable using all the features before I left. Classic Lexus delivers top-notch customer service from start to finish. I highly recommend them to anyone looking for a professional, knowledgeable, and customer-focused car-buying experience! read more

First class from start to finish. Never felt rushed or pressured. Mitch, Sean and Arron are fantastic to work with!! I highly recommend Classic Lexus and their people to help you find and fix your vehicle!!! Professional, Considerate, Gracious and Respectful! Thank you Classic Lexus!! read more

Classic Lexus - 2022 NX350h - Car Dealers Near Me - Willoughby Hills, Ohio

I scheduled a service appointment weeks out to request a loaner, as I anticipated a good part of day for brakes, sevice, misc. I got there and no loaner, too bad. Not exactly first class, as my time wasted. Ed read more

Glad we took our car here, we went in for an oil change. They wash your car both exterior and interior and run a quick check on your car and check your fluid level. I know some people might think you can get it cheaper at other mechanic shops but honestly we had the peace of mind that they were going to do a good job and they know your Lexus well. read more

Just bought my first Lexus from the team here They were not only extremely fair and helpful and just fun to deal with- I can tell you that getting a car from these folks will probably be a fantastic experience for you My journey lasted many months to get a Lexus GX, which are extremely hard to come by and many dealers gouge because they can with the demand My sales pro Chris made sure that I got a great deal that left me smiling While the financing and the delivery from Dominic explaining the tech and this car was equally impressive Even the GM took a personal interest in this transaction and went out of his way to make sure I was happy. Buying a car these days is a huge investment and going to people who you can rely on that make you feel good about it -- and sell a quality product and offer an extra special extraordinary process - make it all the better Thank you, Chris for your help and thorough follow up on every detail one could ask for Your leadership and care managing the process is appreciated And a great deal too - as well read more

I just bought my first Lexus at Classic Lexus. The staff is friendly and professional. Dylan, Ray, and Julia were very helpful and the process was smooth and efficient. I love my new Lexus! Would recommend Classic Lexus to everyone. Jan O. read more

The people at Classic Lexus are top notch. Chris and Aaron took care of us in a professional and friendly manner. They told us to call if we had any questions or problems and are sincere in their offer. I have been buying my cars there since 2012 and highly recommend both their cars, their service department and the folks who work there. read more

After receiving no return phone calls following a visit to the Cleveland dealership, I decided to take my business elsewhere with Classic Lexus being the closest to me. On May 4th 2024 I went to this dealership to purchase a Lexus TX 350. It was explained to me by the sales rep, Brandon Fox that they had none in stock but that I could order the vehicle with the specs of my choosing. I placed an order and made a $1000 deposit. I was informed that it would approximately take a month for the vehicle to arrive. I received no phone calls from this dealership to provide any updates and on June 14, 2024 I called to check on the status. The person who answered informed me that my sales rep no longer worked there and passed me onto another sales rep, Ray. He said that I should have been notified of the recall and that the vehicle I ordered was sitting in a quality control check point. I had not received a phone call from anyone informing me of a recall. He stated that they expect the vehicle to arrive in approximately 30 days. He told me he would talk to his manager and call me back. I received no phone calls from Ray. On July 18, 2024 I called to ask for a status update since I had not received any calls. I was told it was Rays day off and that I could leave a voicemail. So I left a voicemail. On July 23, 2024 at 11:08 AM I still had not received a call so I followed up and asked for Ray. I was hung up on by the operator, so I called back. I was informed that he was with a customer and that he would call me back. I received a call back from Ray at 11:36 AM that day. He said my car was still stuck in the shipment port. He said they hope to hear something in August regarding an update. I received no phone calls from anyone at Classic Lexus. On December 5th, 2024 at 5:15PM I called to check on the status of my vehicle. I was able to speak with Ray and he told me he is going to get in touch with the inventory manager. He also said he would look into putting a hitch added on the vehicle for me and would get back to me on this. As you can guess, I never heard back from Ray nor anyone else at Classic Lexus. On December 30th, 2024 I called and asked for Ray. He was with a customer so I asked to speak with a manager. I was transferred to Manny, who informed me he was not a manager and that the call must have been sent to his desk by mistake. He said he would talk to a manager and he also informed me that he sees my car was shipped from Indiana and was sitting in Lordstown. He told me he would have a manager call me back. On December 31st, Dylan, a manager called me back and he left me a voicemail. In this voicemail he stated that he would call me back on Monday, January 6th, 2025. I returned his call at 3:19PM that same day, December 31st. He was with a customer so I left a voicemail and said yes, could he please call me back on Monday January 6th 2025. And again, I received no return call. Last night I was watching TV and saw a commercial for the Lexus TX 350. While I have been extremely calm and patient during this whole process, it became clear to me that one needs to beg to purchase a vehicle from Lexus. I am so extremely disappointed in Lexus. I have been a Toyota owner for years and was excited to make this upgrade. I am so let down by this purchasing experience. I have had to put new tires on my existing car and have gone so far just shy of a year trying to just have someone return my calls when they say they will. Or even someone to call me and say "While we don't have an update for you, we did want to touch base and let you know we are still waiting." Or anything like that. Instead, I have to call and call and call and hope someone will call me back. Classic Lexus has had my deposit of $1000 since May 4, 2024 and has not once called me back without me calling and calling. It is the worst customer service I have ever experienced. To say I am disappointed is an understatement. read more

Mike Arsham made me feel welcome. thankfully he didn't use "hard sell" tactics. thank you Mike. he was thorough on the product. he slowly walked me through financing. answering all of my questions. his patience was quite refreshing. he was more of a teacher than a salesman. read more

Fair price and good service. Never push you to purchase extra stuff. Like this dealer. read more

This purchase of my Lexus was a very smooth process from beginning to end. Our salesman, Chris Barnett, was extremely genuine and professional. When I scheduled an appointment at 5pm to test drive the vehicle, I didn't expect to make the purchase that same day. Chris was very knowledgeable He was able to answer all my questions with ease. I never felt rushed or pressured. My husband arrived at the dealership around 6:30pm. Chris had no issues with answering similar questions that we had discussed. The dealership closes at 7pm and my husband and I repeatedly apologized about keeping him and 3 additional members of their team late. They never made us feel rushed. I would also like to mention that we had a positive experience working with Brian Nash and Pete Drago A great vehicle and exceptional service! read more

Dealt with Mohammed Dweik. I forget the finance manager's but also an amazing person to deal with Absolutely fuss free experience. I was in and out of the dealership with my car within an hour, and that was my first time ever in the dealership. read more

I bought my Lexus LX570 at Classic Lexus and it was a great experience. My salesman Mohammed was great working with him. He even delivered my SUV to my house in Pittsburgh. I totally recommend this dealership to anyone who is looking to buy or lease. Reach out to Mohammed Dweik. read more

I am usually not one to post on social media sites however I felt that I would share this experience. This past weekend I purchased a vehicle from Classic Lexus. Aaron Williams and Brian Nash were fantastic!! They found the perfect car for me and stayed beyond closing to complete paperwork that allowed me to take my new car home. Everyone that we encountered at the dealership was professional and very accomodating. If you are looking for a Lexus I highly recommend you visit this dealership. D Robinson read more

Excellent customer service from Mitch. This is our first car with Classic Lexus and we were treated very well. We had a specific model we were looking for which they worked to find it for us and the transaction went well. I would definitely recommend checking them out! read more

We had an absolutely seamless experience here. From Greg in Security, Aaron in Financing, Chris in Sales, it was easy and very transparent. I would recommend them to anyone! read more

Michael Arsham helped us not only get the car I wanted but helped us every step of the way. Before we settled on our Lexus he even put us in touch with other dealers to test drive their vehicles. No one else I would work with! read more

Went in to lease a vehicle had the pleasure of working with Manny Britnel and Brian Nash. They did an awesome job getting me in the Lexus that I wanted. Manny was very knowledgeable and took time to explain all the features of the vehicle. They made this long grooling process one with ease. This is my second time working with Brian and first working with Manny but it was a great experience and I look forward to working with them in the future. I will look to Classic Lexus for my future leases or car purchases. Great service!!!! read more

Every single person I have had contact with at Classic Lexus has prioritized my customer experience. From the sales person, the sales manager, the service rep, even the guy who picks up my car for service have all been great to work with. We're on our third car from Classic Lexus and will continue to be loyal customers. read more

I visited Classic Lexus when shopping for a new car. Everything about the experience was great. The entire Classic Auto Group is a great operation. I bought my previous car at Classic Toyota and have been working with their service department for years to give all scheduled services to my car. Everything that is great about Classic Auto Group is just ramped up to top-tier at Classic Lexus. The entire sales experience was about as good as it can get. Our sales rep, Michael Zack, was very patient and professional, taking the necessary time to learn about what we were seeking, and what our concerns/anxieties were. Buying a premium-priced car is a process that is complex (and very anxiety-inducing, for me), but the sales team was very patient and reassuring. Both the Lexus corporate and Classic Lexus website are resources for learning about all of the different aspects of the cars and the options that are available. Mike shared resources from Consumer Reports about the cars specs and reliability. We never felt rushed or pressured at any time in the sales process. Classic Lexus has a beautiful showroom and facility. It seems that Lexus owners expect a top-flight experience in customer service, and this dealership delivers. The service department looks to be very organized, and is super-duper clean (it looks like one could do surgery on the floor of their service bays - no idea how they keep the place so clean!) If you are in the market for a Lexus in the Cleveland area, then Classic Lexus is a great place to do business with! read more

After seeing the RX350 that we purchased on Cars.Com I called Classic Lexus and was connected with Jason Kazeka in sales. Following our discussion I decided to purchase the car sight unseen. We live 30 miles north of Pittsburgh, PA and due to the coronavirus were reluctant to travel to Ohio. After expressing this concern to Jason the next morning he said not a problem, I can bring the car to you this afternoon and he did. The car was everything that Jason presented it to be, if not more. He also wiped the interior down due to the virus concerns. All documents were pre-prepared and signed a without issue. Jason proved to be extremely profession, knowledgeable and courteous. Jason is highly recommended by my wife and I to all prospective buyers. read more

Normally a fantastic business to be a part of. Brought my car here for 60k+ miles worth of services and never had an issue. However, the last two times I went I had less than desirable experiences. This last service I dropped my Lexus off at 8AM for an oil change, tire rotation, and normal inspection. I never received a call on when my vehicle would be done. When I called the next day they told me it wouldn't be done until 4PM (which is when the service department was closing). I picked up my vehicle from the front desk and the tires were not rotated and the normal inspection was not completed. Additionally, non of my fluids were topped off like normal. I didn't receive any of the normal paperwork telling me my fluid levels, brake and tire life, or current alignment. The only upside is they comped my 36 hour oil change. Probably will never go back here. They must be losing all of their quality employees. read more

Just based on how conceited the owner is in his commercials, I would never buy a vehicles from anything that guy is representing. I change the channel when I see his face. read more

We've dealt with Classic Lexus many times over the past years. Had the pleasure of working with Chris Barnett and Brian Nash again, and they never disappoint. The staff and service people at Classic Lexus are honest, fair and knowledgeable. We'll be back. read more

I have never had a more positive experience purchasing a car. Everyone at Classic Lexus was friendly and worked hard to make it an easy transition And get me the best price. My sales person, Aaron , went above and beyond to make sure everything Ran smoothly. Great experience and would highly recommend them!! read more

Five Star Rating for Classic Lexus of Willoughby I would like to express my sincere appreciation for the outstanding sales service that was provided to me at Classic Lexus of Willoughby by Manny Britnell. When I purchase a new car I usually visit three dealerships to do research for price and service. This is my second purchase from Classic Lexus and I could not be more pleased; not only for the competitive car pricing, but Mr. Britnell's professional demeanor, attention to detail, exceptional vehicle knowledge, and his patience during the whole sales process. I would also like to thank Luka Peric, Delivery specialist, who guided me through every aspect of technology in the new car with such knowledge and patience. Another reason that I chose Classic Lexus of Willoughby for my fourth Lexus is their service department and Eric Nicolli. There is no car issue that Eric and his staff cannot resolve, and he persists until any and all issues are found and corrected. Thank you Classic Lexus of Willoughby for your exemplary staff for their high level of professionalism and exceptional knowledge of their product. read more

Great service from Mr Nash and Aaron! Both of these gentlemen made me feel welcomed and gave me advice as a trusted advisor. I did not feel pressured or oversold. I definitely will refer Classic Lexus to friends and family! read more

Very good experience purchasing my new LX 570. Amazing vehicle coupled with a good deal and excellent service. A special thank you to my salesman Aaron Williams and business manager Shelley Kertcher. Had doubts trading in my BMW for a Lexus, but so far I am completely satisfied. read more

This review pertains to the excellent quality of service I received from the service department. I received a letter in the mail stating there was a recall on a certain part of my Lexus vehicle and I needed to get that fixed before the DMV would allow me to renew my registration. I live in Erie, PA currently and the closest Lexus dealership is this one in Willoughby, OH. While it was difficult to make the drive over (78 miles or so), I'm extremely glad I want to this dealership. Mark Maskol gave me the royal treatment. Even though I was only going there to get a recall item and an extended warranty issue fixed, which means no business for the dealership really, I was treated exceptionally well. I was given a loaner vehicle the entire time my car was in the shop and I even had a loaner vehicle towed out to me when I was experiencing some additional, unrelated problems, just so Classic Lexus could make sure that the care was safe to drive. It was found out that the issues I was experience after repairs were made to the vehicle were unrelated, but they still didn't charge me anything. Mark was there every step of the way, going above and beyond to meet my needs. He was always available and understanding. The only complaint I have would be about their misleading statement, "At classic Lexus we strive for 100% satisfaction..." In truth, they achieve 110%. Do not hesitate to make this dealership and service provider your top choice. I give them my unreserved recommendation. read more

Working with Classic Lexus was an extremely pleasurable experience. From the first time I walked through the door to the most recent, driving away in a new 2015 ES. I would recommend Classic for any of your :Lexus needs. read more

I started leading cars with Lexus 9 years ago. This is my fourth car. I am never disappointed. The car is fabulous but what is better is the dealership. That's what you really in set in. The trade in process is seamless and the maintenance service bar none. I am a devoted Lexus customer read more

Good deal, I believe. And good courteous salespersons too.

I could not be happier with the service I received at Classic Lexus. I was assisted by Mark who works with the repairs department and was extremely knowledgeable, honest, and helpful in the repair of my front headlight. As a side note, I had a previous unpleasant experience with a different Lexus dealership with my simple request in locating the power adaptor and USB connector within my vehicle! However, everyone I spoke to at Classic Lexus was warm and very welcoming. Thank you again Mark. I know who to approach for my next service. read more

Absolutely perfect. Our sales rep. Chris Barnett was a true professional! The other staff members were all very friendly and willing to answer questions. We look forward to a long relationship with Chris and Classis Lexus! read more

Classic Lexus was fantastic to work with. Love my car and all of the sales associates i worked with. Highly recommend!

Our family got multiple vehicles at Classic Lexus in the past 15 years. We go back every time without hesitation knowing that we'll receive not only the highest quality customer service but making the car buying a hassle-free and an enjoyable experience. A special thank you to Michael Arsham who is an exceptional sales person with an incredible interpersonal skills. I couldn't be more happier with my new Lexus RX 350! read more

I bought a 2015 Jeep Wrangler from Classic in November 2018 and in January 2019 the heat started blowing cold. I bought the drive train warranty but of course told it was not covered. Classic could cared less that they sold me a defective $27,000 Jeep and basically told me it wasn't their problem. I understand it's not a Lexus nor a new vehicle, but it was still sold on their lot and I was made false promises. The issue even got escalated to GM Matt Dietz who did absolutely nothing. I'm honestly disgusted with the service. read more

It's my third, yes third RX350. I tried other SUVs but there is no comparison. Even though the style is very similar to my previous one, this new one is all about the technology and drives like a dream. I didn't think the car could get better to drive but it did! The sales people and the finance team were very knowledgable, friendly and efficient. They got me in my new car in 2 days from out of state. Now that's service. read more

I was blown away by the kindness and honesty of the staff at Classic Lexus. They never pressured me to purchase a car or the protection plan, showed me all the ins-n-outs oft the vehicle, set-up my Bluetooth, and kept the vehicle on hold for the day. Above all, my family and I were treated with the utmost respect, even though we were purchasing a pre-owned (and reasonably priced) Toyota. Every stereotype associated with car dealerships and the dread of going to one was never experienced here, which is what makes this dealership stand out from all the others. Thank you for the amazing experience and providing me with my new car! I love it!!!! read more

Chris Barnett and Classic Lexus continue to earn our business. We are on our 4th vehicle with Classis Lexus and they have excellent customer service. Highly recommend if you are in the market for a Lexus this is the place to go! Honest, fair and easy to work with. read more