I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

From the owner: Why buy from us? We go the extra mile for you! With over 50 Years in Combined Experience, We offer…read moreGreat Customer Service and a Commitment to Northeast Ohio for over 20 years. We have over 100 of the Cleanest Vehicles in Stock and We have Competitive Pricing. We now offer "Guaranteed Credit Approval Financing" for Everyone. Remember NO RUST HERE...... We have gone mobile; type: actionautowholesale on your smart device.

Our experience with this amazing dealership was second to none. Our expert Sales and Product…read moreConsultant Mohamed Soliman was absolutely incredible. His depth of product knowledge and no pressure approach was welcoming and appreciated. The entire sales process was handled by each and every team member with great care and attention to detail. Even though we purchased certified pre-owned vehicles, the vehicle delivery process was highlighted with a bow and unveiling which made us feel special.. We originally planned to purchase one vehicle, but due to the excellent service and selection we ended up purchasing two.. When you are in the market for your next vehicle go see Mo, you won't be disappointed..

I'm an out-of-state buyer and had a very disappointing experience with this dealership. I was fully…read moreapproved through their Mercedes-Benz financing, communicated clearly throughout the process, and was trading in my vehicle. I provided all requested documentation, including multiple videos and details for my trade-in. This was a $149,000 G63, and I was explicitly sent a deposit link, which I completed the same day it was provided. The vehicle had been sitting on their lot for nearly a month, yet I was told shortly after submitting my deposit that another buyer had already placed a deposit before me. That timing simply doesn't make sense. If the vehicle was already spoken for, the deposit link should have been revoked or I should have been contacted before being allowed to submit payment. The dealership knew this was the specific vehicle I was actively pursuing and that financing and trade-in steps were already in motion. Allowing a customer to move forward with financing approvals, trade-in documentation, and a deposit--only to later claim the vehicle was already sold--is not fair and not how a reputable dealership should conduct business. Especially for out-of-state buyers, trust and clear communication are critical. I would strongly recommend buyers look for a dealership that operates transparently and values their customers' time and trust. Unfortunately, this experience did not reflect that.

Very Satisfied! I was shown around and treated with…read morerespect. All the questions I had were answered upfront. Truly a great dealership and family that offers a sense of care and belonging to the buyer. Angel H.

I give Arko Auto Sales 5 BIG STARS!! They provided such a…read morebeautiful car and I just love it! They were so patient with me as I was going thru a stressful time. Will alway's have them as my car dealer, if needed. All named Jerry, you can't miss! Thank you to the Arko Family! Susan M.

I Bought a Lincoln MKX a month ago have had no problems I went back with a a brake issue they…read morereplaced brakes all around no charge what other dealer would do this I would go back I would send family Bert was great Thanks Bert&MJ

No stars here!!! Do not go here they have no integrity what's so ever!!! Helped my son to get a car…read moreand screwed us. They were to fix some things that my personal mechanic said needed done, went for E-Check, FAILED, had to get a new 30 day tag, for DJ the so called owner said it was my fault for not going right after to get it. He said to get it fixed I have to wait a month, that he is going out of the country today 8-3-18 I asked, isn't anyone there to take care of it while he's gone, no logical answers for that! Found on Facebook in need of a mechanic, probley didn't pay him or he was a dummy mechanic, oh that's right I didn't pass E-Check, posted a pic on here they need one ASAP! Also had issues wit paperwork and financing, first they said my son could do it on his own, cool, not I had to co sign, no biggie. Well now I will have my personal mechanic fix the issues! Don't need any more headaches!!!

Micah was very helpful in navigating the car buying experience. I never felt pressured to buy…read moresomething I didn't want to buy! He worked with me to get exactly what I wanted as far as model, trim, price range, and even color! I would absolutely work with him again!

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

I was very interested in purchasing the 2005 Mazda MX-5 Mazdaspeed they have for sale. I called and…read morearranged a pre-sale inspection at a Mazdaspeed Miata specialist of my choosing, which I paid for, and the dealership took the vehicle there for the inspection. Overall, the car looked good, especially considering it has just under 15,000 miles and all of its components appear to be original. However, the inspection identified a few items that needed attention before I would be comfortable driving the car. The shop recommended replacing the serpentine belt and, most importantly, the tires. The tires are dated 2004 and appear to be the original tires. The inspection included photographs documenting their condition, including cracking/splitting from dry rot on all four tires and a bubble on one tire. I emailed back and forth with the dealership hoping we could reach an agreement. I wasn't asking them to restore a 21-year-old car or address every age-related maintenance item. My primary request was simply that they replace the four tires because of their documented condition. I raised my concerns regarding Ohio's safety requirements for tires and provided the dealership with the independent third-party inspection documenting the tire condition. I was prepared to pay cash for the vehicle and have it professionally transported to Phoenix, where I live. I had already researched and arranged the transportation details and was prepared to complete the purchase once we reached an agreement. I would have been happy to pay their asking price if they replaced the four tires. They declined. I emailed several times trying to resolve this one issue, but Cecilia was unwilling to negotiate. The response I continued to receive was simply that their price was firm. My concern wasn't about trying to get a bargain on the car--it was about purchasing a vehicle with 2004 tires that an independent inspection had documented as cracked/dry-rotted, with a bubble visible on one tire. The vehicle was being sold AS-IS, which I understood. However, I specifically raised the tire safety issue before purchasing and provided the dealership with the inspection documenting it. I also raised my understanding of Ohio's requirements concerning unsafe tires. I would encourage any prospective buyer to independently research those requirements and have the tires inspected before driving the vehicle. Even though I planned to have the car transported to Arizona, once it arrived I would not have been comfortable driving it from the delivery location to my home or even to a tire shop on those original tires. The car has also been advertised for sale for more than two years, and I was told its last oil change was when the dealership first acquired it. I understood that an oil change and other age-related maintenance would be my responsibility, and I was willing to take care of those things after purchasing it. The tires were the one item I was not willing to accept in their documented condition. So, Cecilia, you lost a ready cash sale on this 2005 Mazdaspeed because you were unwilling to replace four 2004 tires with documented deterioration. I liked the car, was prepared to pay the asking price, had transportation arrangements ready, and genuinely wanted to purchase it. Unfortunately, there was simply no willingness to work with me on the one safety-related issue preventing me from completing the sale.

Test drove a explorer which felt like it had a trans issue, asked Ceclia Calderon about it (which…read moreseems like she owns and runs the place because i have yet to see or talk to anyone else and for some reason the manager is MIA) and she said oh there is nothing wrong, came back in a week and my dumbass brought the thing and not even 100 miles later the trans has issues and check engine light came on. Been trying for a week and back and forth emails to give this dealer a chance to make it right and not even the smallest effort at all. Almost two weeks later and it seems like there is no Manager or owner but Ceclia

Took my van here after another dealer messed it up and have been waiting for a call back when the…read moreparts ordered come in. It's been well over a month at this point and no updates on parts, but have got plenty of solicitations/texts on signing up for their discounted plan/services. I drive a fleet/company vehicle which they know and have no use of whatever they're offering. They said my steering wheel control buttons and backup camera were bad and needed replaced and that they "re-flashed" my shifter button. I don't know what they were talking about but none of it needed replaced. Firestone fixed a loose battery cable issue that was causing the shifter issue and Reddit help me fix re-seating the camera harness that fixed the back up camera and steering buttons. Haven't had any issues since Firestone fixed the main battery issue. No call back, no updates, spammy texts, and saying I needed parts I didn't...No, I don't recommend taking a vehicle here.

Their service center communication is horrible. They had my vehicle for three months before it got…read morerepaired. And I'm not one to leave the bad review . Now my Truck was involved in a accident where it was totaled and to close out my financing account the finance company needs to get a hold of the dealership. They've been trying to get a hold of them for 45 days. Leave voice messages and emails. I have called the dealership numerous times talk with the operator, letting her know needed to talk to the finance person in charge. They always tell me they'll call you back but they don't. I've called and left numerous messages with the sales manager. They don't call me back. Meanwhile I am without a vehicle until the dealership gets a hold of my financial bank and gives them what the warranty payout is. They have to be the worst dealership in Lake County. I've never had to go through something like this before.

I have been a customer since 2002. I had horrible credit and was really struggling after a lengthy…read morecustody battle. I went to DB Motors with nothing in my pockets just to see what they could do. I was not expecting to leave that day with a Car. When I arrived I met with the Owner DJ. I explained my situation and he said we could work something out. I picked out a minivan and took it for a spin. when I got back he then showed me a different minivan. It was a little more money than the one I drove but DJ explained that the other one was better on gas and had safety features the other didn't. he stated that with my having 6 Children he would feel better knowing I had the safer vehicle. I drove off the lot that day after giving him $250 and then working out an agreement to bring another $250 the following week. I made payments every other week. One night I was driving home and my Tie Rod Broke. I called for a tow truck and then called DB Motors to leave a message and let them know the car would be towed to the lot and what had happened. I figured I would hear from DJ in the morning. My phone rang two minutes later and it was DJ the owner. He told me to cancel the Tow and he came and got us. he towed the Minivan back to the lot and made sure my Family and I had a vehicle to get home. The next day he fixed the vehicle and only charged me for parts. I was shocked " his reply to me when I stated that was " Look I have Kids and I would not want my kids on the side of the road waiting for a ride late at night." Ever since that first encounter with DB Motors I have purchased several cars. I have referred friends and family and everyone has been satisfied. I have always told Friends that when it comes to buying used cars on Vine St the only place I will deal with is DB Motors.

My Boyfriends Dad financed a car here and it was in very good condition and cheap for a Subaru! He…read morepaid off the car pretty quick and helped him with the financing process! Very Nice there and Highly recommend if u want a cheaper reliable car!

DO NO BUY HERE!!! brought a car on the 5th. knowing where I was and what I paid I knew SOMETHING…read morewould be wrong. but a total engine problem that was found when I got my oil changed a little over a week ago. called immediately and the tried their best to drag it out. it got resolved but they practice bad business. they say it's on the buyer to see what's wrong with the car. but those exams aren't free. so not only the car isn't brought, the buyer lost money for the check. andrews motor only want your money. they aren't transparent at all. DO NOT BUY HERE!!!

Eric was so sincere and I really liked one car but he just got it in and didn't have a chance to…read morelook at it yet so he didn't feel comfortable selling me that one most honestly car salesman I ever encountered

Driving a BMW from him for 5 years now and have zero problems, he's a great guy and will get you a…read moregreat car.

This guy is a fraud and a liar. He will tell you lies about the car you are interested in and then…read moreblock you on social media when you have issues. He sold our 16-year-old daughter a car that he promised would be a "perfect" first car for a teen, after we fixed the brake system. We did fix the brakes and the car immediately died. While our daughter was driving it on the first day. He told my husband to "**ck off" when questioned about the car being a lemon. He's blocked us on facebook so we can't warn others about this fraudulent scheister.