I found New Look Laser from one of those coupon sites. It was a fantastic deal because I jumped on it right away. I wish I looked up reviews in the first place though. The service was dis-organized and they aren't very good with answering / returning calls. Near the end of my multiple sessions, they did end up improving a bit so hopefully they continue to get better. The end result is ok but I have a slight discoloration on my arm that is about 1 cm long. Not too bad, but it shouldn't have happened. I now have a slightly less hair on my arm, but I don't think it's worth it. read more

UPDATED REVIEW: Seems every time I adjust my review for this place they get an extra star! Since my first visit (see previous review) New Look Laser has gotten much better organized. I find their estheticians very friendly, although I've had a different one each time, and their staff very accommodating. The last two times I have been in I have called them asking if they can fit me in earlier than my scheduled appointment, which they have managed to do each time! Much appreciated. While atmosphere is pretty comfortably generic, they do offer some high quality coffee while you wait. The rooms are nice and clean and everything feels very hygienic. I have been back to New Look Laser now 4 times and have just booked my 5th appointment. I have seen a drastic reduction in hair growth on my lasered area and have just started lasering a new area (underarms, oh please let me stop shaving...) so let's hope this will work here too! This is the first lasering I've ever had done and am happy with the results so far. I would now recommend this location to friends and to other Yelpers. Good luck and enjoy your potentially hair free life! read more

I usually go to another laser clinic before but I came here because it was a great deal on a groupon. Let me tell you this, my Yelp motto rings true in this case. I have scarring on my underarm that remains from my treatments about 7 months ago. I keep hoping they will go away but it's still visible, and it appears the healing process is over, so I'm afraid I may need to live with these. Also, the treatment was ineffective for me, the hair pretty much grew back after 2 months. Like I mentioned, I go to another clinic and there are no scars from their hair removal treatments and the results were more permanent. Granted, everyone's body is different, but I wanted to share my personal experience for the Yelp community. read more

I bought a package through one of those social shopper type sites last year for one year of unlimited laser hair removal, on one body part. Pretty standard. I've had laser hair removal done before at Dermal Laser, and my experience was fantastic, however being a full-time student they are currently out of my price range. So, when this offer came up, I was quick to jump on it. I read reviews on yelp prior to purchasing, and even though they were fairly negative/iffy, I decided to give them the benefit of the doubt, and hope for positive experiences. I wouldn't say that anything 'bad' happened. However, I am very unimpressed with their customer service, and that is why I chose not to even return after my last session, thus wasting about 3 future sessions. Here's what I didn't like: 1) a different technician every single time I went in there (even though I requested to be with a specific technician who I felt comfortable with). This tells me that this place has a high turn over, and we all know what that means, right? It's not a good place to work... 2) If you call to make an appointment, there is no receptionist, it's usually the technician, or one of the owners (who is also a technician), and they do not speak clear english. This will result in them booking you on a wrong day, and you showing up when you scheduled your appointment for, and then either having to come back, or sit and wait for over an hour until they can squeeze you in. Not cool. 3) If you call to make an appointment, and no one answers, and it goes to voice mail and you leave a message.....they won't call you back. I tried making an appointment via phone, and for one - I couldn't seem to call at a time where someone would answer the phone, and two - no one was returning my voice messages asking someone to contact me. I had to wait over a week until I finally got through to someone and was able to make an appointment. Not professional. 4) I feel they do not take their time. I was getting my underarms lasered there, and I kid you not, they spent all of 1 minute (maybe less) on each under arm with the laser. They claim that because they have an extra big tip, that they cover a larger area. I'm not sure if that is true, but it just didn't seem like I was getting the best service, and it felt rushed...always. Plus, they didn't change the paper on the treatment bed/table every time that I was in there. It would still be crinkled and sweaty from the person who was in there before. Unhygienic! Even though I do have significantly less hair growing in my pits, I have to say that I wouldn't go back to this establishment, no matter how good of deals they may have. read more

Bought a groupon for laser hair removal 2 months ago. Located on Fraser and 56th Ave, there's free street parking. The place looks clean. My appointments (I've had 2 sessions so far) were always on time and done by just one polite and talkative technician, Luba. The procedure was thoroughly explained on my first visit. I had to sign a waiver as well (all laser clinics make customers sign a waiver from my experience). I was also given a take home sheet of what to expect and avoid.... Then I was brought to a private room and the technician placed a disposable sheet over the examination bench. I must say the diode laser is effective!! The technician was always cautiously asking me how I felt. She started off with the most minimum wavelength and would add up depending on my reaction. I only experienced some redness afterwards.. no scarring whatsoever. And for the price, I highly recommend this to everyone!! read more

I think I've figured out the solution to my problems with this place. ONLY HAVE SANDY/SANDI (?) TAKE CARE OF ME. She was the first person I dealt with and I finally got her again. There was no complaining about the groupon, the owner, what have you. She's great, friendly, professional, smiling, etc. I was miffed when I got a phone call a while back as the owner had read my last review. I was at work and she didn't ask if I had a moment to chat. I think she should have contacted me via yelp rather than phone me. That way I could have contacted her when it was a good time for me. Anyway, I'm sticking with one person now and hopefully that will solve my previous problems. read more

The place seems to improved with time. It's always clean everytime I go there. There are different technican every time I go though but that's ok. All of them seem to know what they are doing. I didn't have big expectation b/c I got a social coupon deal for 6 laser hair removal treatments. The laser is working well and that's all that matters. I'm getting the deal for 1/6 of outside prices, I can't complained. If there are any improvements to be made, I would recommend the following: --try to have more than 1 person there. the technican is both the receptionist and the technican. --return phone calls quicker. --be more consistent with the service. Sometimes I would get shaved, other times I would not. I understand the disaposable shaver cost money but I would gladly pay the extra for the service. read more

It's a no frills laser center. Fraser and E. 57th. Living social special. Be aware of this fact and then you'll have the right expectations. I bought the unlimited 1-yr laser hair removal to one area deal. It was a fantastic price. I had laser to my underarms every 6 weeks. It's been 2 years since my last laser and my underarms are still hair free. Clean enough, like a doctor's office but not sumptuous like a cosmetic spa. One technician/receptionist. Pleasant lady just not as polished as those at Spa Utopia or Willowstream Spa. Look at the price you paid. Overall, great place for price. Again, my underarms are still hair-free and it's been 2 years. That's the goal right? read more

The place is very disorganized and unprofessional. I've been 3 times (I gotta get all my use out of my groupon) and each time I have found the place to be sloppy. It is uncomfortable - I've had to undress in front of the technician every time while every other wax/laser studio i've ever been to has given me a few minutes of privacy to get settled. I find this very off putting. I'm nervous about discoloration after reading the rest of the reviews here... read more

Was hoping they offer eyebrow threading services but no surprise. did inquire about rates, $500 for 6 sessions, front and back to remove hair. Not really my thing for now haha. Nice enough lady to return my call. read more

Went to the surrey location. I had a Groupon for 6 sessions. 3 of 6 times Jas called me to reschedule because she wanted to go out. The last session I didn't use at all because When I called back to confirm my appointment made 6 weeks prior she was whiny asking me to come early so she could go out. I offered to reschedule but she couldn't be bothered and told me to call back at 4pm to figure it out. I never called & she never attempted to contact me to make it right. This business owner doesn't value her clients time. Dont waste yours. read more

If I could give no stars I would. I bought a groupon for the Lipo Laser treatment. I wanted to ask some questions prior to getting it done but had to play phone tag with the staff for WEEKS...YES WEEKS! When I was finally able to speak to someone, turned out it was just the receptionist who couldn't answer my questions. They advertise that "losses of .5-1" is typical after 1 treatment" well it's not, that's what the tech said AFTER my treatment, which was weird, they didn't offer any magazines, TV, just lay there for 40 min, listening to people converse outside the paper thin walls, walking in and out of your room, slamming the door etc... I got there a few min early to fill out the paper work but was a little stunned when it said somewhere that the treatment can cause permanent deformities or damage...SERIOUSLY!? I was very concerned when I asked the nurse/tech about it, who literally grabbed my hand, said "no worry" and nearly forced me to sign. Thankfully no harm done, so glad I bought this on Groupon because they were great when I asked for my money back. If anyone is thinking of getting this treatment either wait for a guaranteed coupon to come up like groupon so you can get your money back or do yourself a favor and DON'T GO.... read more

Dear Yelp, 22 Filtered reviews? Really? I came in because I live nearby and saw an ad for a treatment for weight loss. I booked one appt for a special price (coupon in Georgia Straight). Upon arrival on time for my appt, I waited about 15 mins because someone else was in treatment. I filled out the paperwork. The lady measured my waist and not sure how accurate she was but placed a yellow mark on my stomach of where she measured. She placed some things on me and moved it around every time it beeped. After taking it off, I was to go on the vibrating machine for 10 mins. She re-measured me and she said there was about 1/2 an inch off my waist. She pressured me to purchase a package of 10 sessions and it was a 1 time offer. Sucker me went for it. By the end of the 10 sessions, I lost absolutely no inches (when I measured myself) although she claims I lost about 1.5 inches. The lady goes back and forth from her Surrey location. It is best to go in twice per week, which I did. I was really sick one week though with bronchitis and she was adamant I still come in because she had cancelled her Surrey appts for today. I was coughing throughout the whole session. Not very professional and no results. The inside is tiny and not the most glamorous. Not a very reputable place. Two thumbs way down for me. What a waste of hundreds of dollars! read more

Do not go here!! I got scammed out of $200. Admittedly I was too trusting but here's what happened. I was told that I could get a 6 treatment deal if I paid cash because they would deduct the tax. Now, I've been to cash places that do this so I wasn't suspicious, especially since I had been there 11 times already to get my underarms and bikini area lasered. When I went to redeem my deal the technician/owner said it didn't exist. I was told that the receptionist and technician, Corina, ran off with the money. The technician/owner told me that there was no receipt (supposedly the piece of paper I had signed was invalid) and the $200 I paid them didn't exist. She admitted to having cameras in the front area so I told her she could see for herself that I paid and was telling the truth. When I called her up the next day she said she had no record of it and there was nothing she could do. If this story is true, I feel bad for the clinic and the supposed 20 other people that were scammed but as a business you are still responsible for your employees and taking care of your customers. Lesson learned, I will think twice about paying cash at any retailer. I will never go back to this place and recommend that all buyers beware!! If you're wondering about the actual treatments. They were inconsistent depending on the technician and, from comparisons with other places, the service is very poor. read more

WATCH OUT! I used a groupon for 1 year unlimited hair removal. I wished to get some stray hairs on my shoulders taken care of and have had several laser sessions at other places before. I was told when booking the appointment that I would need to shave the area first. I explained that it was on my back and couldn't access it and also since it was a for a few stray hairs I didn't want to shave the whole area. I showed up for the appointment early and was told that I would have to pay extra since it was both shoulders (I'd already confirmed the site earlier and was not told about an extra charge at that point). It was still a decent deal so I didn't argue. The clinician started shaving the ENTIRE area even though I'd already stated not to. I was a bit concerned about where the razor came from since it was already sitting out but otherwise the room was unprepared. After use I'm fairly certain it went back to where it was as opposed to the garbage. As I stated I've had laser done before on the same area and it never HURT as much as this time. After the treatment it burned the whole way home until I could put ice on it. Once I got a chance to look at it I noticed how red and angry the area looked. The next day, the swelling had gone done but was now replaced with razor burn like bumps. (I don't even use shaving cream on my face and I never get razor burn) After 2 weeks I noticed that I had scarring on my shoulders from the treatment. I called their office back and was given the run around. They told me that I had to call Surrey to talk to the manager, I called Surrey and someone else called me back. They asked a lot of questions about what happened and I stated very clearly that I wasn't concerned I just wanted my money back. I was told that they would get back to me. Never heard back. Called them back again and found out that the person that had called me back was the clinician which irritated me even more since she was more concerned with covering her own butt instead of making sure that I was ok/was getting appropriate customer service. Conclusion: STAY AWAY. I still have scars on my shoulders and haven't done laser since after that experience. Never got my money back or any kind of follow up whatsoever. TERRIBLE CUSTOMER SERVICE read more

I went to another Laser place before this one and this one is miles ahead in terms of customer service and quality of the laser treatments. I feel that I have better results because the technician doesn't try to use the lowest setting (to make it less effective so I have to come back for more treatments). She is always professional and is willing to go the extra mile to make sure I'm satisfied. I have recommended New Look to two other people because of this technician. I'm wondering if the older poor reviews are before she started working here. I have nothing but great things to say about my experience here. read more

I am so disappointed in this place I don't know where to begin. Guess I'll start at the beginning :O) I bought 2 Groupon's from this place. 6 treatments for laser hair removal at $299 for a "Large"area (I chose Brazilian). 6 treatments for laser hair removal at $199 for a "Small"area (I chose underarms). Session #1 My first treatment went well...although my nether region ended up looking like a spotted leopard, I was told patchy hair growth was to be expected. Now, I have had laser hair removal from a high-end clinic by a doctor before, so I know exactly what to expect. I never had "patchy" growth like this with those treatments. I believe it is a result of the technician pulsing really quickly and was not very thorough with the surface area. I thought, "Alright, this is fine. I have 5 more treatments, so I'm sure by the end of this it will be more even". Session #2. Wow. So I entered the room to find a new technician. She opens my file and right away says "You are lucky to have paid so little for your treatments...did you know this machine costs $100,000!!! This is a steal". She seemed more than a little annoyed with me as clearly I should have paid more?!? If she was trying to make me feel bad about the Groupon, she succeeded. So I responded with "Yes! Isn't it wonderful? It's a steal of a deal, that's why I purchased two!". She then told me to get undressed and hop up on the table. I asked her for a towel to lay across myself (as most spa's provide when you are waiting to receive treatments on regions such as your hoo-hoo). I was told "You don't need one because it will be so quick. We have people lined up waiting to come in here!". (FYI, there was one lady in the waiting room). I wasn't finished getting undressed and she barged back in the room. So I hopped up on the table. She squirted the gel under my arms and says "You did not shave close enough!!! We don't have time here to shave you!! You need to do better!!". I was a little taken back by this. Her delivery was harsh and rude. I had shaved with a NEW blade that very morning. I even bled it was so close. Trust me, my hair doesn't grow that long in 9 hours. Then we move to "Brazilian" area. Ok...so what is YOUR definition of a Brazilian? My first treatment covered the front, sides and back. This is my definition of a Brazilian. And every time I have had a Brazilian Wax, that is the area they waxed. Incidentally...my very first laser treatments I mentioned earlier at the high-end clinic with a Dr was for the Bikini area....so believe me. I don't have a whole lot of hair left...just want to finish the job (if you know what I mean). So this technician does the front...very quickly I might add. The setting is so light I don't feel a thing (even though I told her 3 times I don't feel a thing - she never readjusted it). And then she did the sides (where I also don't feel a thing). Compared to the first session, this is painless. So front, and sides done. Ready to flip over and she says "Done". I asked why we were not doing the back? She told me "Brazilian does not include back". I told her the last tech did the back. She then tells me she was fired. Well....what happens next had been building up the entire time I was in that room - and started with the attitude that because I bought a Groupon, I won't get the same service as someone who pays full price. I let her know that she was rude and very unprofessional amongst other things. I asked to see the Manager. The Manager came in 3 minutes later. I explained what happened. She just nodded and was silent. All she said to me was "would you like me to do the back?". I said. Yes. Please. So she did. How freaking humiliating does this have to be??? I don't think I was asking too much. A little professionalism and some consistency in service. Moral of the story - Don't go here. Don't buy a Groupon from here. Don't expect the same service each time you go. read more

After not seeing a dentist for 2 years, I went to New Look on fraser. The front desk was friendly and helpful. The office was clean and modern. I was informed step by tech and before I knew it , my teeth were super white. Highly recommended read more

I went to New Look Laser because I got a deal from a coupon website. I guess companies only offer these coupons when they are having trouble getting business; I wish I had done some research before purchasing the coupon. I find the service really terrible, I have been passed around different staff for each appointment and I find they do not make me feel comfortable or even consult me about my treatment. Another thing that bugs me is they do not do reminder phone calls. Subsequently I missed my appointment and was charged a fee. I don't see reminder phone calls as optional, they are a necessity. I certainly won't go back here once my coupon is finished. It's a shame because I bought the coupon with the intention of carrying on with alternate treatments once I had used it - now I'll be looking for somewhere else to spend my money. read more

4 visits to Fraser St so far, based on a Groupon. Results great - not a hair on the old upper lip. Hope it lasts. Tech/receptionist appears when the previous treatment session is over. Says hello, remembers me, checks me in, leads to treatment room. Place is clean, no fuss, no phoniness: it is what it is. Not much info or explanation of what's to happen - just the minimum... but then, I'm not there to delve and be educated. It's over in minutes. Some instruction - stay out of the sun - easy enough in Vancouver. Books next appointment. Cordial goodbyes are said, we part. Not a "spa experience" - and I'm OK with that. To date, not a hair!!! - and after all, that's what I'm there for. read more

I bought a groupon for a brazilian I must say that the service at this location was excellent. Luba was the technician and she was always very professional and informative. She always made me feel comfortable, even though the area being treated was sensitive and personal. I never had to wait and the appointments were quick. I ended up coming back for underarms and the results for that area were great as well. I have already recommended this service/location to friends. THANK YOU, LUBA. read more

I went here a few times recently for laser hair removal after buying the groupon. After reading the reviews here, I was very nervous about it. However, this location had a change of staff since then. The lady that works there now (Luba) is very friendly and professional. Overall, I am very happy with the service. read more

My friend had told me about this place and I decided to try my first microdermabrasion. My technician was friendly, thorough and the treatment was surprisingly painless. My face feels great and I'm definitely going back to try laser. The prices are really competitive and the staff is great. Thanks:) read more

I went there for arm and leg laser hair removal treatments. It was a disaster. The technician lady only spent about 40 minutes with me where it normally takes about 1.5 at other places with more meticulous staff. She was too fast and careless. She razor-burnt my arm while shaving so fast and carelessly. I wish I didn't have to go back but unfortunately I have pre-purchased coupons. The owner and the tech had an argument while I was in the waiting room and got loud, and unprofessional. read more

I purchased a Social Shopper coupon as many of the previous reviewers have indicated. I had imagined that businesses use these daily deals as a means to recruit new customers. The piece I do not understand is if you are trying to secure new customers, why not try to make their experience at your business memorable so they will return for further service even after their coupon is all used up. I have had one treatment on my underarms at New Look Laser thus far. I have had 4 treatments previously at a different spa so I do not have much hair left. My plan was to get my full legs and full arms done as well. When I arrived I filled out a series of paperwork. On the paperwork it indicated that I needed to have stubble for the area to be treated. I was irritated to read this because when I booked my appointment I was told to shave the night before of the day of my treatment. I approached the receptionist who proceeded to tell me to ignore this part of the instructions on the paperwork. I clarified again because I was asked to sign the form and he again re-iterated that the area needed to be shaved - NO stubble. Why their paperwork says you should have stubble is beyond me. There was another woman waiting to have her treatment when I asked the receptionist about the shaving vs. stubble and she approached the counter after me because she was not told to shave the area she was having treated when she made her appointment. She had to cancel her appointment and reschedule because she was not informed of this. Poor lady because it is hard to get with them with all these coupons out there. Once I sorted out the paper work I was waved into the treatment room by the technician. The technician seemed very uninterested in me as soon as I said I had 4 treatments previously. She flipped a few pages through a binder and proceeded to put gel on my underarms before I was even able to get down to my camisole. She ended up getting a bunch of gel on my top which was annoying. Either way, She spent approximately 1 minute per underarm and that was that. I have had treatments before so I know they do not take much time but this was waaaay faster than I am used to. I have 5 treatments left, 2 of which I will use to finish off my underarms and 3 to finish off my bikini line. I would have liked to carry on and do full arms and full legs but I will be looking for somewhere else that provides better service for sure. read more

This place is an absolute joke. I have never encountered such unprofessional behavior and nastiness in any other business in Vancouver. Getting an appointment is difficult, not because they are booked but because no one answers the phone and calls are not returned. When finally getting through to someone on the phone, the secretary or whoever it is that answers the phone is extremely rude. As I got my appointment, I yet again had to hassle over the fine print of the deal I got through a groupon type website regardless that I had previously spoken to someone from this location that told me there wouldn't be any problems. I was finally shown into a room which was dirty and had a security TV showing the front desk (?!?) . I was told I was supposed to shave before hand (I didn't know and no one at New Look felt it was necessary to tell me how laser hair removal worked before I showed up to my appointment...) After the technician and secretary finished their discussion and eye-rolling at my apparent ignorance with the door to the room wide open (with me lying down on a table in nothing but a bra and undies), the technician pulled out a pink razor from a little shelf by the TV which I am almost POSITIVE was not fresh and had likely been used on other patients. (I was having my bikini line done and I've gone to get tested to make sure I didn't get anything from the razor.) My appointment was interrupted twice by the secretary (who, judging by her attitude is the owner) firstly to ask the technician where the nearest coffee place was and secondly to tell the technician to make me shave myself while she did the laser treatments as the technician had other appointments and didn't want her to fall behind. When my appointment was finally over, I was covered in hair and was given a tissue to wipe it all off. (The technician had wiped down my legs with ice cubes to as it apparently helped with redness and irritation post-treatment.) Since the tissue just fell apart with it getting all wet from the moisture all over my legs I used the blanket that was put on me to keep warm. The technician burst in about 15 seconds later without bothering to knock to tell me to hurry up and get dressed as she had another appointment. The technician was nice albeit not at all considerate of my comfort level with the laser and gave me no opportunity to catch my breath and deal with the pain. Her English was a bit limited and it was very hard to have a conversation and get more information on the actual procedure. The only thing that kept me from walking out was the fact that she had a friendly attitude (albeit unprofessional). The only way this business will get any kind of clientele is low ball offers through groupon type sites at 90% off + for their treatments. I will be sending in my reviews and comments of this place to BBB and inspections Canada as I'm SURE this place is not following necessary hygiene required for treatments like this. I would not recommend this place to my worst of acquaintances, its absolutely horrible. read more

New Look Laser is the second place I've been to for laser treatments and I doubt I'd go back. They try to process patients extremely fast so they don't do as thorough a job and try to do less than what you paid for. They are not terribly friendly or welcoming and the person who answered the phone barely spoke English, but they are very good at running on time. read more

I had laser hair removal on underarms and bikini line 9 years ago, and have been thrilled with the results. Slowly over time, the hair has started to fill back in so I purchased an online voucher for a package of treatments. DO NOT WASTE YOUR MONEY HERE! The technician is rude, careless, does not press firmly, and does not treat the whole area. There was no sensation of anything happening, but she would not adjust the settings for an effective treatment. The technician told me that a bikini line treatment only covers two finger widths along the groin, so she wouldn't even treat the proper shape of the hair pattern. I have blond hair on my upper legs outside of the bikini area, so IF the treatment she did was even effective, I would have been left with two small patches of dark hair that form a triangle shape away from the exact groin line. She made two rapid passes of each underarm and each side of the groin, taking about 3 minutes in total. What an unproffesional, rushed job. About 4 hairs were successfully treated and fell out. Do not bother going here. read more

Before going to this place I would reconsider..... Maybe try to cross out this place completely. There are FAR MORE EXCELLENT service than this place..... Seriously maybe before getting anything done to this place. Try to go the office first and look at the place, especially inside the rooms... ALSO, SUPER BAD STAFF!! THEY WILL TRY TO GET AS MANY $$$$ AS THEY CAN FROM YOU. read more

I just had this coupon cancelled. Thanks Social Shopper for accommodating my request. I had a very bad experience with this business and there is no way I will be getting back there ever. I have booked an appointment few weeks ago and today traveled 1/2 hour to have me session. The entrance door was closed. No one was obviously expecting me. I have called their number - they had no idea who I was and that I had an appointment. They were rude and unaccommodating on the phone. I do not care for the deal if there is such service. Or actually - no service at all. read more

I also bought the Social Shopper deal and have been pleased with my results, however I will agree that the technician does seemed rushed and the entire business is completely unprofessional. I have had 3 treatments on my underarms and have seen significant hair decrease, however, it's hard to say if it's been worth all the hassle. I scheduled my first appointment and arrived on time, only to find that there was nobody there and the salon was closed. I phoned and eventually got a hold of somebody who told me that they had phoned me to cancel my appointment (they hadn't). They repeatedly told me that it was my fault because I had made an appoitnment with the Surrey location rather than the Vancouver one (however I called the number advertised for Vancouver and confirmed on the phone that I was making the appointment for the Fraser location). The woman did not seem to be apologetic at all when this was clearly a mistake on their end. The following appointment I had to wait 30 minutes passed my scheduled time because they had overbooked themselves. The next one they called me to cancel and I was forced to reschedule. It seems these people don't have their business in order and are highly unorganized. I would only recommend this place if you don't care much about service or time. read more

I had my first treatment here yesterday and it was terrible. I will describe my treatment to you. I was asked to fill out paperwork and sign forms that said I understood the risks and that I had been informed of the treatment effects/side effects etc. The forms had been photocopied so many times that you could barely read them and the line where I was supposed to sign had someone else's name on it that had been partially whited out. I reluctantly signed thinking that they would describe the procedure to me once I got into the room. I was then taken into the room but someone who did not introduce herself or give her credentials, she did not explain or describe the procedure. The lady told me to lie down on the bed so I took off my shirt and layed down. Within 5 minutes both arms were done and I was told to go sit in the waiting room with an ice pack under my arm (in my undershirt). I had to ask about care to the area after treatment as I was leaving and the lady gave me a piece of paper and told me to read it. This clinic appears clean but the staff were completely unprofessional and I honestly left feeling as if I had been violated. I bought a $100 groupon but will not go back! I would not recommend this to anyone and quite frankly hope that they close down. read more

I bought 2 of the living social voucher for $99 for 1 year of laser treatment. My plan was to get underarms and bikini line done. But the surrey location made me use one voucher for each underarm. My girlfriend bought 2 vouchers and the Vancouver location let her use one voucher for both underarms (which makes sense to me) and one for bikini. The owner lady that seems to run the surrey location is very unfriendly. She doesn't tell you anything about how the laser works. She didn't even tell me to shave the area before coming when i made the appointment on the phone. She threatened to charge me if I came unshaven again. If you can, book your appointments with Sandi who is helpful and nice, my first appointment was with her. After 3 treatments, I think the hair has reduced but I don't they the owner lady is covering the whole area with the laser. She does about 20 laser shots. The appointment takes under 5 minutes. If I could do it again, I don't think I would have bought the living social deal for this laser place and I would hesitate to buy any laser treatment deals before checking out the location first. read more

I went today for the first time to New Look laser for the Lipo Laser Treatment....I cant say much about the results yet, but the esthetician Sandy was really friendly! read more

This place is pretty terrible. I bought a package deal for 8 treatments so I'm stuck with them, but I wish I could get a refund. I've been here 3 times so far. Each time I get a new tech, and they are all rude and unprofessional. I was getting a Brazilian, and on my most recent visit the tech told me to follow her into the room, and then started getting equipment ready without asking me if I would like to get undressed, or offering me a sheet to cover myself, or anything else that they usually do to make you feel comfortable when you're getting your lady bits worked on. After she was done, she motioned me off the table, and then started cleaning up/putting things away, and completely ignoring me. I was standing there half naked with gel all over myself and she didn't offer me anything to clean up with, or even leave the room so I could get dressed. I tried telling her I wanted to clean up, and she looked surprised and confused, and then said I could go to the bathroom - but I would have to put clothes on. She made it clear she thought I was being unreasonable for wanting to clean up. Awkward and slightly humiliating. I had to ask her to move so I could get to the kleenex in the corner of the room. The treatment itself was alright the first couple of times, but this time was actually bad. She was very cursory. One pass over the bikini areas, and then 4 passes total over the actual Brazilian areas. It's been a few days now and I don't notice any hair falling out as it did the first couple treatments. I don't think this round was effective at all. Administrative organisation is also really bad. They lost my file and said I had to show the receipt for my purchase - which was from 6 months ago and I obviously didn't have it on me. Eventually they found my file and it was alright. But I've had other issues with them losing my records and wanting me to pay fees I'd already paid. Also, really hard to get a hold of them on the phone! They have improved slightly over the last few months but trying to make my first appointment took me 6 tries over a week before they finally returned my call. read more

I purchased a coupon from Social Shoppers in August and went last week to have laser on my forearms. When I got there I was told that I needed two coupons. The extract below is from the offer. It is quite clear that forearms only require one coupon. They are forgetting the purpose of the coupon. Trying to get new customers and also hoping for word of mouth and good recommendations. Believe me I will never go back to this place and will tell everybody I know never to go to New Look Laser. They are doing themselves lots of damage with that kind of attitude. 1 Voucher = 1 Year of Unlimited Laser Hair Removal Treatments on 1 of the Following Areas: Face: upper lip, cheeks, chin, sideburns, nape (back of neck), throat, ears, middle brow, beard line, or nose. Torso: sternum, aereola, belly button, upper abdomen (left or right quadrant), lower abdomen (left or right quadrant), stomach line, abdomen side strips, hip side strips, treasure trail, buttocks, gluteal crease, upper or lower back (left or right quadrant). Also for Women: bikini line. Also for Men: shoulders (deltoids), chest (pectorals), abdomen, or gluteal crease. Limbs: under arms, toes, fingers, hands, feet, upper arms, forearms, upper front thighs, upper back thighs, outer thighs, front lower legs or back lower legs and knees. Option to combine 2 vouchers for 1 year of unlimited laser hair removal on full lower legs. Option to combine 3 vouchers for 1 year of unlimited laser hair removal for full Brazilian or upper legs. Pretty clear to me that for the forearms only one coupon is needed. False advertising. Don't go there. read more

Just like most people I went there because of a groupon I found for unlimited laser hair removal for one year. I was getting my lower legs done and each time the technician was different but they would always avoid the tattoo I had on my ankle because if you laser over it, it removes the tattoo. During my third appointment the technician actually lasered over the top part of my tattoo removing it completely. When I called later to speak to the manager to complain about this, he didn't really have much to say besides he was sorry. I never went back because I didn't want them to remove more of my tattoo and they didn't even reimburse me any free treatments either. They should take care of their customers. I wouldn't recommend this place to my worst enemy. Now after a few months and with a horrible scar over my tattoo, I have to pay to get it touched up, and I did not even receive a cent back from New Look to reimburse me for this. Thanks a lot. read more

WORST clinic ive ever been to. DO NOT waste your money! It is dirty, the service is rude and rushed, and the laser did not work at all. I could go on and on. I was yelled at by an employee, informed on internal gossip and the bathrooms are disgusting and moldy. Every time I went there It was an awful experience. read more

This place is Awesome.Very clean, modern and has very good equipment . I just had my first laser hair removal treatment done.The technician Luba was very friendly and professional.She answer all my questions.I would highly recommend this place read more

I bought a package of laser hair removal for a smaller area of my face from new look laser a year ago. When bought a package, i was told by her that i wont get the hair on treated area after completion of the treatment and i can see the result now that there is literally no difference on my face. Now she is saying that one package is not enough and i need to buy one more but i cant trust her anymore. She is the biggest lier in the world. I noticed the customer service is the worst in the world and in the last session, she dint even gave me aloevera, no hi, no bye, nothing at all, just come and leave quickly. If anyone is thinking to buy a package or want hair removal treatments, i would definitely say dont go there and save your money. Its a totally wastage of your money. I wish i had never bought a package from her. read more