1. New Star Trophy

    1. New Star Trophy

    0

    Los Angeles, CA

    New Star Trophy

    5.0 (6 reviews)
    Closed 9:30 am - 6:00 pm

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    Services - New Star Trophy

    Engraving

    Signmaking

    New Star Trophy Photos

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    Anderson Trophy

    Anderson Trophy

    4.7
    (84 reviews)
    $

    I submitted an order for a plaque on May 25 that included adding a photo. On May 26, I received an…read moreemail from the company stating that they do not print photos onsite and that I would need to provide a printed copy myself. Unfortunately, this information was never disclosed online prior to placing the order. Had that been clearly stated, I would have selected a different product from the beginning. I responded to the email explaining that this information was not available online and stated that I would instead like to order a different item. However, after sending my response, I received an email notifying me that my order had simply been canceled. There was no phone call, follow-up email, or attempt to ask what alternative item I would like to purchase. I then called the store and spoke with Jon. I explained that I felt the order was handled poorly and that a courtesy call or email should have been made before canceling the order, especially to discuss replacement options. During the conversation, Jon was dismissive and rude. When I asked to speak with a manager, he stated that he runs the store. I then asked for the owner's contact information, and he responded by saying, "That doesn't matter." As a returning customer, I found this interaction extremely disappointing and unprofessional. Rather than addressing my concerns, Jon repeatedly mentioned that he had worked for the company for 14 years, as though that excused the way I was treated. I value professionalism and customer service, especially when supporting local businesses. Unfortunately, this experience did not reflect either. I will be sharing my experience with coaching colleagues and others in my network so they are aware of how customers may be treated.

    I had an emergency Trophy request and Jon and the staff at Anderson helped us out with patience and…read moreprofessionalism. They were able to convert our trophy on the spot and charged a very reasonable price for their service. Highly recommend!

    Laser Craft Engraving

    Laser Craft Engraving

    4.8
    (46 reviews)

    Amazing fast service One hour $10…read more No parking but that's all of dtla Highly recommend

    Terrible experience with this shop. They engraved my medal, but the engraving was clearly crooked…read more My husband picked it up and didn't notice until he got home to show me, but as a creative director and graphic designer by trade, I could easily tell. I mocked it up in the attached photo (the red lines are all parallel to each other and shown in comparison to the date on the medal). When I called to let the shop know, the man who did the engraving immediately denied that it was crooked without even seeing it. I explained that it was, but he continued to rudely and defensively insist otherwise. His tone was combative and dismissive, and at one point he even said, "Well, what do you want me to do about it??" To make matters worse, he ended the call by saying, "Well, have your husband come back for his $30 then. All this for just $30," in a condescending and dismissive tone, as if the issue wasn't worth his time or care. My husband did end up going back to the shop after my call, and he said that the man and his partner were both doubling down and insisting that the engraving was straight. They even asked two other people waiting in the shop what they thought, and both confirmed that the engraving was indeed crooked! We did get our money back, but in the end, they continued to disagree with my husband, never admitted the engraving was off, and never apologized -- even after others confirmed the crooked work too. Our issue is more with the fact that they were completely unprofessional and unwilling to take any accountability, which is especially disappointing given that this was an irreplaceable, once-in-a-lifetime medal. I would never trust this shop with anything meaningful or sentimental. If you have anything precious or irreplaceable that you need engraved, do not take it here. I was fooled by all the good reviews, and while I can't go back in time to fix it, I'm hoping this review spares someone else the same headache and regret.

    New Star Trophy - trophyshops - Updated July 2026

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