I would not recommend this place. My little shih-tzu had something on his eye lid. I showed it to…read morethe vet and he said it wasn't nothing. A short time later I had him at a different vet, she said she would do surgery and find out what it was. A week later we got the results and Sunny had brain cancer, the advanced stage brain cancer. We lost out sweet little love. To add my other shihtzu was put in a crate and when I picked her up her feet were bleeding, I asked to see where she was kept and they refused to show me. Not good!!!

Have used this vet for years. Cat had a UTI this spring, they saw him immediately despite the C19…read moreissues. First time for an emergency, but they've also done shots for our other animals and removed our dog's infected teeth - all without a hitch and affordably. Super happy with their work, taking our other cat to be fixed there next month. The building has been spotless, the staff knowledgeable, and they take C19 seriously.

Our black kitty, Abby had an appointment at 6:40pm for routine checkup/shots. Plus I wanted to get…read moreher flea and tick stuff. Their staff was fast and friendly/ Abby has been going there for past 9years. Abby trusted Dr. Judy with shots and standard exam. We were on our way home inside half hour. They really give fast professional service, while caring for our animals. I would not take Abby anywhere else. These folks seriously have whats best for our animals in mind. Bonnie Kolarik

10/10 Recommend! Took my cat here who is a bit of a problem child and has issues passing stool…read more They were able to remove all the stool, give me medicine and an x-ray for cheaper than my usual vet! And actually fixed the issue! Definitely going back here again with any further issues.

It doesn't matter if you have been a lifelong patient of this veterinarian or not, they simply…read moreDON'T CARE if your pet has an emergency. They refuse to even help with emergencies and simply refer you to the super expensive emergency clinic. The way they pushed it almost seem like they are getting a kickback from that emergency clinic on Plainfield. No thanks. Time for us to find a vet that actually cares and isn't just in it for the money.

Very responsive! Kind staff to people and fur babies! We've been here for 16 years.read more

Vets are good. There are several and all seem competent. There is one in particular I like and I'm…read moreusually able to schedule appointments with her, but if I can't, I'm OK with one of the others treating my pets. However, the front desk staff is not great. They can be rude and argumentative. I had the same issue as the other reviewer with the required "6month" exam for refills which the vet corrected.There have been other issues but the latest was some wild assumptions and miscommunications on their end which delayed my pet getting an appointment. I recommend the veterinarians, but understand that the office staff are not helpful and may even hinder you getting your pet what they need.

I've been taking my dog here since I moved to Muskegon ~10 years ago and I don't have any…read morecomplaints. They've always been really kind to me and more importantly to my pup. The front desk staff are personable and the vets have always been thorough whenever I ask questions. I feel like my animals are in really good hands here and that's what matters most to me, everything else is just a plus. I highly recommend.

I trust Dr. Heaton and his staff completely to care for my dog. If in doubt, Dr Heaton gets final…read moresay, and explains his decision clearly. I would trust him to do his best for myself in am emergency. All staff friendly and helpful. Joy h

Over this winter 2022 I had trapped a ferral cat in a live trap.I had noticed a large lump on her…read moreside.I had decided to go through an organization that treats cats for everything from vaccinations to surgeries and that is what she needed. The procedure did not work for her and so I contacted white lake animal clinic about my concerns. Doctor Heaton told me that he would do the surgery and repair what was a Hernia in her abdomen. It was a total success and this surgery was not an easy one being that the diameter of the wound in the abdominal wall was 3 inches. She is doing great now and I would recommend everyone to see Doctor ward Heaton for all their pets needs.He is professional and compassionate with many years of experience .

They are so wonderful with my senior cat and dog. They have gone above and beyond in helping get my…read morerescues healthy when first adopted. They fit my cat in immediately when he came in contact with a bat and walked me through all the steps I needed to take. They were so respectful and compassionate with our family when we had to help my mom's fur baby cross the rainbow bridge. I would recommend them to anyone to trust their fur babies with.

Literally this place is the WORST EVER. I dont wish their services on my worst enemy. Money hungry,…read moreand mean is how I would describe this facility. After being a loyal customer for over 20 years and 5+ animals as patients they dismissed my dying pet on a Saturday due to "staffing". Absolutely horrible! I drove over an hour to an emergency hospital in grand rapids that treated us beyond kinder than this staff has EVER treated us. AVOID this place at ALL costs possible!!!!

Flexible and accommodating with scheduling. They come all the way out to East Grand Rapids. Don't…read moretake my animals anywhere else: they are so kind and gentle. Highly recommend them to everyone.

Unfortunately when we called to make an appointment we were told, after two days of no response,…read morethey are too busy and are not taking new animal patients. We are seniors and also have senior animals that do not travel well so we were hopeful this would be an option for our pet healthcare needs. I would encourage Dr. Trippany to take the website down or at least post "not accepting new clients". Also putting a message on the voicemail stating the same would be helpful. Very poor customer service and highly disappointing. Signed, Rejected

I have a teacup Pomeranian that always looks adorable when…read morethey're done grooming him. He doesn't seem upset when we go or when I pick him up so I know he's well taken care of.

This was the worst grooming experience my Great Pyrenees has ever had…read more Before booking, I contacted them multiple times (by email and by phone) to specifically ask whether they had experience grooming Great Pyrenees or should I take him somewhere else, because many places, rightfully so, do not groom Pyrs as they require a specific grooming style and can be extra work. I emphasized that I did not want his coat cut or shaved. My only request was to have his winter undercoat blown out and thoroughly brushed, and his stomach shaved to short hair for the summer to help keep him cool and dry. During the appointment, they called to ask if they could trim around his mane because he had matting, assuring me it would still look natural. Based on that conversation, I agreed to a minimal trim, thinking this would be with scissors to target just the mats. Instead, they shaved off his entire mane down to his undercoat. This is not what was discussed and I was in complete shock when I saw his haircut. The top coat of great pyrs helps regulate their heat, keep them clean, and keep them dry. Furthermore, he came home with a wound down his back leg (shown in picture) that was actively bleeding. They failed to disclose this information. I have taken my dog to professional groomers for years, and no groomer has ever shaved his mane. Great Pyrenees have a double coat that requires breed-specific knowledge, which is why I took the time to confirm their experience beforehand. I am extremely disappointed with the condition my dog was returned in. I understand Great Pyrs are a more complex breed to groom, but I provided many outs and opportunities for a simple Google search. He looks nothing like he should, and I cannot recommend this groomer to anyone with a double-coated breed.