My experience with New Castle Home Loans and Jim's team was nothing short of outstanding. They provided me with a home loan that was tailored to my family's needs, and the entire process was incredibly easy-going and hassle-free. From the very beginning, Jim and his team were responsive, professional, and attentive to my needs. They took the time to understand my unique situation and worked hard to provide me with a loan package that met my specific requirements. I appreciate how they went above and beyond to make sure that the process was smooth and stress-free for me and my family. What really stood out to me was the level of customer service provided by Jim and his team. They were always available to answer my questions and address any concerns that I had, and they did so with a high level of professionalism and attention to detail. Overall, I would highly recommend New Castle Home Loans to anyone in need of a home loan. Their commitment to customer service is truly unmatched, and I am grateful to Jim and his team for their exceptional work. Thank you, New Castle Home Loans, for making the home loan process such a positive experience for me and my family. read more

5/5 Stars Working with Jim and the team at NewCastle Home Loans was an outstanding experience from beginning to end. As a first-time homebuyer, I had a lot of questions and moments of uncertainty, but Jim was patient, knowledgeable, and always willing to take the time to explain every step of the process. My transaction wasn't without challenges, but Jim remained responsive, professional, and reassuring throughout. He kept me informed, answered my calls and emails promptly, and made what could have been a very stressful experience feel manageable. Because of Jim's dedication and expertise, I was able to achieve one of the biggest milestones of my life--becoming a homeowner! I truly felt like he cared about helping me succeed, not just closing a loan. I am incredibly grateful to Jim and the entire NewCastle Home Loans team for their exceptional service. I would recommend them without hesitation to anyone looking for a lender who is honest, communicative, and genuinely invested in their clients. Thank you, Jim, for helping make my dream of homeownership a reality! read more

Jessica was a HUGE help, from the moment we first were even considering purchasing a home all the way until closing. As first-time homebuyers, we had a lot of questions, as well as a lot of considerations when it came to what type of loan would work for us. Throughout the process, Jessica worked tirelessly with us to find the best loan for our needs. And thanks to how easy it is to upload documents through the Newcastle portal, I was surprised at how smooth the underwriting process was--which I was told could be one of the most stressful parts of buying a home. When we closed, the seller's agent even remarked that he was amazed at how fast Jessica was able to get use clear to close. I'd highly recommend Jessica and Newcastle to anyone looking to buy a home! read more

Jessica really goes the extra mile for her clients! I never have to worry when I refer her because I know she'll take care of my clients. She communicates with all parties involved throughout the whole home buying process, which really helps keep the deal moving forward smoothly. She is very attentive to her clients and is great at explaining how the whole process works by walking her clients through step by step. She's always there in the case that anyone involved needs something. It really doesn't get better than Jessica, I highly recommend anyone looking to buy a home to work with her. On our last deal the seller's agent was even complimenting her! read more

Jessica really goes the extra mile for her clients! I never have to worry when I refer her because I know she'll take care of my clients. She communicates with all parties involved throughout the whole home buying process, which really helps keep the deal moving forward smoothly. She is very attentive to her clients and is great at explaining how the whole process works by walking her clients through step by step. She's always there in the case that anyone involved needs something. It really doesn't get better than Jessica, I highly recommend anyone looking to buy a home to work with her. On our last deal the seller's agent was even complimenting her! read more

As a first-time homebuyer, I feel incredibly fortunate to have worked with NewCastle Home Loans. Their team is exceptionally professional and helpful, providing me with invaluable advice that greatly increased my chances of securing an affordable and elegant home within my budget. The paperwork process was fast and seamless, with every detail clearly outlined in the documents, making it easy for me to review everything myself at no extra cost. I especially want to thank Jim Quist and Jonathan Eduardo for their professionalism, respectfulness, and unwavering support throughout this journey. They truly made the experience a positive one. read more

I highly recommend NewCastle for your refinance. From the initial consult with Jim, the process is simple, transparent and extremely fast. Their all digital systems are amazing! My wife and I completed our applications on our iPhones. Jessica was also available for any follow up questions and added the human service element that complemented the all electronic process. We were thrilled to close at our home at 6 PM and never went to a mortgage office or title company to close as a they arranged for a mobile notary to accommodate our busy schedules. Thanks for the great service! read more

If you're looking for a home loan Russell, Jessica, Nicole, Juli and the rest of the team are the way to go. I have never seen so many people pulling in the same direction to make sure your dream of home ownership comes true. They provided 5 star service every step of the way. With all of their hard work, time, diligence and excellent communication I was able to close in 12 days from start to finish. Yes you heard me right.....12 days!!!! The New Castle Team and Partners Rock!!!! Thank you all for making my dream a reality!!! Reneta Lewis read more

They were fantastic. From the very beginning they explained everything to us and gave us different options. I've been doing business with Jim for over 10 years and he is really outstanding. Jessica worked with us thru this whole process and she was always updating and very quickly answering any questions we might have. The whole process was FAST!! If you are looking for a purchase or a refi they are the people to do it with, period full stop!! High quality and first class service. read more

This loan company was amazing! Not only did they work fast but Jessica always responded to me as quickly as possible and explained everything to a fine point where i would understand it. The whole process was easy and the website portal they had me submit documents to was very accessible and easy to navigate. Compared to other company`s this was the best experience i`ve had buying a home. Overall had a great experience ! read more

I received mortgage advice from Bill Chu this evening and I cannot express enough how helpful, thorough and informative he is. I found his information from an article he wrote and he immediately responded to my phone call. He answered all of my questions and guided me in the right direction. Thank you so much Bill! I will definitely be using this company in the future for any home loan inquiries. read more

We found NewcastleHome Loans on the internet, after having difficulty obtaining a mortgage through a Florida credit union. Jim Quist guided us through the process, and professionally, he is an excellent communicator. We received honest feedback, guidance, and timely responses to our questions through phone calls and emails. Our application led to a successful closing in a timely manner. read more

We worked with Bill Chu on securing a loan for our first home. He was clear, kind, and supportive from our first call to closing and never hesitated to jump on a call with us if we had questions. He even sent us informative articles along the way to help clarify what can be a mystifying process! We so appreciate his help and knowledge and fully recommend his services! read more

NewCastle team are awesome. They helped and patiently guided me through the entire process. They stayed available and in constant contact during my home refinance when paperwork needed to be done on time. And they were clear about what they were going to do, and they did it. I will definitely work with them again and strongly recommend NewCastle team. Vida Azizi read more

New Castle Loan was the best. It was our first time buying a home. We heard from our friends how long and stressful the process is but New Castle loan they made everything smooth and were there for every step, Jessica was the best she responded to my email within in a minute and answered every question i had. thank you Jim and Jessica. Definitely recommended!!! read more

Jim Quist at NewCastle Loans was wonderful to work with, I would definitely recommend him and the company to anyone looking for a great deal on their mortgage. Communication was outstanding during the process and Jim was very helpful and knowledgeable. I can't say enough great things about this company. read more

Russell McCarrel is an amazing loan officer. I have worked with Russell for just over a year now and he is my #1 go to for all of my clients loans. His communication skills are superb. Russell goes above and beyond for all of his clients to make sure that we close their file on time. read more

We felt we were in good hands throughout the entire process. Closed on a property in the middle of a challenging lending environment. Jim and the team know what they are doing and will be an asset in your home buying journey. read more

Could not rate New Castle high enough! Jim and Jonathan were a dream to work with. Our local title company couldn't believe their responsiveness and attentiveness. I appreciate you all for your work helping us secure a home! read more