Randy & Colby were extremely professional, courteous, and knowledgeable! Could not be happier with…read morethe service they provided!

This past week our central air system stopped cooling our house. Temperatures were rising the more…read morethe AC unit worked. Called Mr. B's to see if they could have our system looked at, since we had the maintenance plan through them. They quickly responded first thing the following morning. They assessed the problem as a leak in the coil on the outside condenser unit. With some further research they found out this part was currently unavailable and with no expected production date. This was a HEIL system that was originally installed in home in 2016 surprise HEIL is no longer producing parts. DJ came out and provided us some options to fix this issue. Previous problems with our furnace back in 2020 and the difficulty getting parts for that unit left us questioning, if we shouldn't just have the entire HVAC system upgraded giving us a much better warranty since the original had already expired. The following weekend Mr. B's sent a team out and completely replaced the entire system within 6 hrs! Highly impressed with their customer service, their install team was efficient, courteous and extremely respectful! Upon completion they explained everything that was done and patiently showed us how to operate the entire system. Most importantly during these times pricing was unmatched. DJ runs one top notch business and his people are highly professional. I would never do business with any other HVAC company in Cheyenne!! Quality is Job 1 with this company!!

I started using this company when they first started out. A certain large company sent a tech out…read morefor an annual inspection. He played with the dog for fifteen minutes than said I need a new furnace. I called Crafty-1. The owner came out, spent 45 minutes taking things apart and cleaning them then said my furnace was in great shape for it's age and it should be good for several more years. Then he charged me HALF of what the Big Company charged me. I haven't told him yet but he'll be coming out to install a new furnace with central A/C (which I don't have) this spring.

I would recommend this company if you are looking for reliability, timelines, courtesy and…read moreprofessionalism. I had tried to get service from another local company with no response. Matt was there when promised, helped me save where I didn't need parts , and made sure the issue with my furnace was taken care of. I will not call anywhere else in the future.

My wife and I can't say enough good about this business. I called, just to get my furnace checked…read morefor the winter, and Sean found a crack in the heat exchanger. Yes, it took a while to hear back from him. One person running the whole show, but very friendly, easy going, and went way out of his way to try and find us a good quality replacement furnace. We all know just how hard it is to get ANYTHING shipped these days with this pandemic. Sean contacted numerous distribution centers, and somehow, found what we were looking for, right here in Cheyenne. He was was VERY FAIR with both furnace cost, and installation. He is well worth the wait, and we already have plans on getting him back this coming summer for air installation. If it were possible to give him 10 stars we would do that in a heartbeat. Thanks a bunch Sean!!!!!!! Jack and Judy T

The Furnace Shop was prompt got my furnace installed kept me updated thru the process. I would…read morerecommend them to all my friends that have rental properties.

Always there to help out. Give you good service and always make things right if per chance…read moresomething goes a muck.

Awesome guys! They promised me heat that day and I got it!! They put a brand new furnace in and…read moreit's been working wonderful! At first I was a bit nervous about them getting it done because they were double tasking in and out doing another project outside on the roof which I felt so bad for them because of the freezing Temps. I told them to not worry about it that it could be done another day when Temps were above but they insisted on doing what could be done. I as well insisted for them to just come in and stay warm but yet they wanted to get fixed what they were working on until it got extra freezing and they needed to stop!! They were going above and beyond and I can't begin to thank them so much for the work they did! I just rent. But I would recommend These guys juan Gutierrez and I'm so sorry the other one I can't remember but he was awesome! They explained very well all my questions. And most importantly they were very respectful nice and had a smile which I just love when people serve the public!!! Good job guys!!!

Jeff smith 3 reviews…read more 5 days ago NEW Critical: Professionalism, Quality, Value This business is by far the worse company I've ever experienced . I agreed to a service ,of which I thought was an estimate .. can be higher or lower depending on time and parts used .. nope..., what they tell you is what you get. They half ass installed a water softener that I supplied . In fact I supplied most of the parts needed .. they supplied roughly 35- dollars worth of parts and the job took 1.5 hours and looked like an apprentice that had no idea what he was doing , did the install . They wanted $680 for a job that had $35 , their gas and 1.5 hrs time invested . I complained about the quality of the job and the value of the job and the office girl was rude . They sent out Abraham Garcia to address my complaint who was an egotistical and a very unprofessional ,supposed service manager ?? I did drop a couple F bombs , but Abraham started dropping them back to me . He agreed with me the job was not professional and that he would of did it a lot differently . I said just cut the bill in half and I'll walk away unsatisfied and you will still make your money for the job .he refused Instead he wanted his apprentice whom he disciplined, in front of me to redo the work and still wanted the $680. Long story short I didn't want them redoing a job they couldn't do correctly the first time .. I settled with them for 500 and that was 500 too much .... DO NOT USE THIS COMPANY !

GVP quoted me a price for new gas furnace and central air. Promised me that there would be no…read moresurprises. After installation, which was in the time frame quoted, the tech settled with me for payment...same price I was quoted. As my electrician had not yet hooked up the central air, the tech said give us a call when done and we'll finish the central air. I did call after the electrician hooked up the unit. Tech came back out in reasonable amount of time, and worked for about 30 minutes doing the final setup. Then had me sign another work order receipt for $00.00 for that service. I can't speak for quality or value as I am not an expert on HVAC. But I have no complaints. Might also add, they cleaned up after themselves...no mess!

I contacted affordable HVAC to purchase a new central air and furnace. I had saved up enough money…read moreto pay the price that they quoted me and I contacted them and the owner told me that I could save a couple thousand dollars if I bought one that he had just taken out of somebody else's property. He said it was only six years old and that he would guarantee it for like five years. Two weeks after he installed my furnace, mind you this is mid January there's no heat. About two weeks after that I woke up again to no heat. This happened three more times between early February and Mid April. They answered when I called them the first time, but after that They never even return my phone calls. When they installed my furnace, I paid for the furnace and central air to be installed. They install the condenser but never hooked up my central air. It is currently still sitting in my backyard. when they would not come out to look at my furnace after the second time it shut down, I had my appliance protection through Black Hills energy come out and take a look at it. There are at least five code violations. A couple of days ago when we had really heavy rain I was walking past the furnace and I was getting rained on inside my home. I give them zero stars. Oh and I forgot, they left a big gaping hole on the ground underneath the furnace.

When my furnace was not working yesterday (a Friday) I contacted another company who we did…read morebusiness with since owning this home. We purchased a furnace, air conditioner, and specialty bathtub and spent thousands at this company including plumbing. To make a long story short, this is mid-winter, and we had no heat. This company told me it would be a whole week until they could send someone over. Can you believe this. I contacted Affodable through the phone book and within a couple of hours I had service. The gentleman spent over three hours and had to go back and forth to the shop in order to fix the problem and he only charged for one hour of his time. I had heat before the weekend. Great service!!!! Thanks.

If you are considering this company I would encourage you to reconsider. There was no inspection of…read morethe final work from the city. They drilled a hole in my siding after having to be told that the ac unit was place incorrectly on my patio. furnace was incorrectly installed. The Never never returned to fill the whole with on the outside or inside of my home. The flute used was the wrong one and I could go on BUT the bottom line is that they make promises that they do follow up on, the work is marginal at best and it is costing me over 3000 dollars to fix their mess.

I'm only giving 2 stars because Ruben's pricing is really good but his responsiveness and follow…read morethrough aren't worth the great pricing. 'We've hired him for several HVAC jobs because his pricing is so good but regret it every time because he doesn't honor his service contracts, won't respond to phone calls or texts and we've had to threaten to not pay him in order to get him to finish the job. Great pricing but not worth the hassle. DO NOT pay him upfront or your job won't get finished.