This man's integrity and communication skills are severely lacking…read more
We were gathering quotes for laminate flooring to be put down over particle board that was under very damaged carpeting we had pulled up. William (Bill) Moran was not the least expensive quote we received, but after reading his Yelp reviews we decided to go with him. He was not the most friendly or well-spoken guy I had dealt with (the initial call I placed sent me to his cell phone and he blamed me for calling the wrong number - one I'd gotten from Yelp), but he seemed to know what he was doing and told me he could start the job the following week on a Wednesday.
When I emailed with him to confirm that we wanted him to do the job, I asked him to start on the date he'd initially told me he was available; turns out he wasn't available that date after all, so we set another date, a Thursday. I paid a deposit (a check he cashed with no problem) and signed a contract, laying out the schedule for the work and payment (Thursday and Friday). My husband was told his check was going to be late that week; so he called Bill right away to let him know that we'd have to pay him a day later than originally agreed upon. Understandably, Bill wasn't happy about it, but said rather than starting the job on good faith, he'd prefer to start the job Monday. Said, "see you Monday"...all confirmed.
Today is Sunday; he was scheduled to begin work Monday - tomorrow. YESTERDAY I got a call from Bill saying he wanted to see if we were still confirmed for Monday, and to "call back when we got a chance". I was gone the entire day and didn't get home until after midnight, when I received his message. This morning at 9am, he calls and cancels the job that was to begin TOMORROW, leaving us living on particle board with no flooring and no carpeting, and no one to work on our floor, saying he's already got another client scheduled for a 6-day (i.e. MORE $$) job, and that he can't cancel on them.
This man gave my husband a lecture on "how we do business". Yet this is how he turns around and runs his business? I'm glad we found out what kind of "business" this man really runs now, I'm only upset that we are left two weeks after initially setting the work dates starting from scratch and yet another delay to getting our flooring done.
I would NEVER recommend this man for a job; regardless of his actual work, his work ethic is at issue here. BUYER BEWARE.
The following is my email in response to William (Bill Moran) of Culver City's email to me, claiming he didn't have a choice because he'd set this date ALSO with his other client two weeks ago:
My husband confirmed with you last week that we were definitely going to do Monday, because that is the day you pushed it back to because of my husband's check being available Friday (as opposed to Thursday). Your message yesterday was not only unwarranted as we had already confirmed, it also said to call "when we got a chance" and as I said, I had a show all day yesterday, leaving the house at 10am and I didn't return home until after 1am. You said NOTHING about another job, you said NOTHING about needing confirmation to avoid losing the opportunity.
You absolutely had a choice. You are a business owner. You made the choice to put us off, knowing full-well we are living on no flooring or carpeting with 5 children in the house. If you "decided a date two weeks ago" with your other clients then you had no business pushing back our date or promising to do the job Monday (TOMORROW).
You gave my husband a big lecture over the phone about "how we do business"; this is not an honest way to do business. I understand that you were inconvenienced by the balance for the supplies not being available Thursday, but YOU made the choice to put off the job, and now we are paying for it. He never asked to break up the amount or haggled with you on the price (which, by the way, you weren't the best price we were quoted but because of your Yelp reviews and online reputation we chose to go with you); we had every intention of giving you the full amount as promised and on time upon completion of the job - as described in the contract. My husband chose to be honest with you about the situation rather than giving you a check that may not have cleared, and you chose to change the date, not us.
Update:
William's response to my posting is a flat-out LIE to try and save face on Yelp. He put up $605 "of his own money" for supplies. We asked to postpone ONE DAY, which he AGREED to. Then....well, you can read what happened above. He even messaged me privately admitting that he should have asked if we could wait until after the labor day holiday, since he'd double-booked us when he pushed back the installation day. Then proceeded to threaten me with posting "his side of the story" if I didn't take the review down. Please. The bottom line is William Moran's Flooring did bad business.