Our 95 year old Mother lived independently until she required memory care and moved into ActivCare…read moreLaguna Hills. Mom LOVES her safe, secure and attentive environment. We appreciate the professionalism and communicativeness of the staff. It's a value for the services provided. We are in 24/7/365 gratitude and appreciation of ActivCare Laguna Hills.

My cousin Bertha is a happy and thriving resident at ActivCare Laguna Hills because of the staff. I…read moreknow this because of the multiple calls I receive in a day from Bertha and some of first words out of her mouth are " The people here are nice to me!" These words are so comforting to me since her parents left their special needs daughter in my care. Recently Bertha's mother passed away and this was soon after she had visited Bertha at ActivCare. After the loss of her mother, there was so much love shown to Bertha by all the staff. Marlene M. the program specialist would frequently call and update me on how Bertha was feeling during this very difficult time. Marlene has made my life so much easier in so many ways by letting me know what Bertha needs, updating me on the activities she participates in and those she does not and how she is feeling emotionally. She often goes in her room to make sure Bertha's closet and room are in order. I know Bertha is well cared for! Bertha is a social butterfly and she enjoys talking with others. I have often dropped by, unannounced, and seen Marlene and Bertha laughing and talking. Marlene also engages lovingly with other residents as well. She is such a kind and caring human being. I feel as though she is a part of Bertha's family. Thank you ActivCare for choosing such wonderful staff!!! Sincerely, Darlene D.

Our family unfortunately had a very poor experience. I would like to start with some positives…read morethough. The facility is really beautiful. It's well secured for memory care. The only other positive as far as memory care is concerned was Asuka. She was extremely considerate, warm and compassionate. A really wonderful person in general. Also, we pleased with the general caregiving staff. Now on to the unfortunate part, and I'd like to mention that it's unfortunate because 1. My uncle experience a huge decline in health very quickly, which yes this does happen with Dementia, but we truly believe his experience at Clearwater was a direct cause of an even speedier decline. 2. A business in the memory care/assisted living profession should be one that is skilled in such a sensitive area and we do not feel that is the experience we received. We were led to believe there was medical care available at all times, there was not. The head nurse at the time was a LVN who appeared to have no knowledge of how to take care of memory impaired patients. The take away on our end was a rough one. It was not at all how we hoped the experience would be for us and for my uncle. This already hard transition was heartbreaking for my aunt. I would just suggest really doing a deep dive when looking into memory care facilities best you can. It appears there have been some staffing changes at Clearwater in the past 6 months or so ago. We truly hope that this makes a big difference in every families and patients experience from now on.

Making the decision to place my sister in memory care was one of the hardest things our family has…read moredone. Clearwater at Newport Beach has made that transition not only easier, but positive for all of us! At first, the change was hard for my sister, but the staff was so loving, patient, and genuinely caring that everything shifted. She now thanks me for having her there, which speaks volumes. The facility is absolutely beautiful -- we honestly call it "the resort" because it doesn't feel like assisted living at all. They also take residents on weekly outings, which we really appreciate. We toured several memory care facilities and nothing compared to Clearwater. Hands down the best choice we could have made. We're incredibly grateful for the care and compassion they show every day.

Harbor Care Homes for seniors is owned by Ryan Roche and Scott Messick. They have six homes in a…read morenice neighborhood in Mission Viejo that are beautifully redone and well run by these two partners. Ryan and Scott are friendly, helpful and are good listeners. If there is an issue, they work on resolving it quickly. It is easy to get in touch with them by text or phone. I really appreciate that they work hard to keep each home running smoothly. Their website gives great descriptions of what their philosophy is and what these homes offer for seniors in need of a pleasant home environment.

After 31 days of being at Harbor Care Homes, we felt our mother's safety was at risk as well as…read morebeing neglected, even while being on hospice. With several falls, injuries and a hospitalization, in addition to refusing to call 911, we immediately moved to a more supportive and caring home. Harbor uses word manipulation in their advertising to attract business, however do not offer what they state. It just did not feel like a "care" home. Unfortunately I would not recommend this facility for your loved ones needing sincere care and support. Thank you for the response. The fact that you used the verbiage "constant", in your reply, describes exactly the sentiment of Harbor, that we/she was a bother. It was never about the money, as we offered to pay more for better care and it was declined. All we wanted was a safe and caring place for my Mom and unfortunately the standard at Harbor was not that. The pictures I posted tell only 60% of what she endured, and "context " enough to express our experience; not to mention twice her laying on the floor for hours because staff was not able to lift her (or call for help) until my brother or I arrived. This is not personal, I understand you have a business to run, however the care level at Harbor left us with a lot to be desired. I do appreciate you working with us to accommodate your protocols and wish you and your families all the best.

From the minute I walked in I was warmly welcomed! The tour is not rushed and very thorough! The…read morestaff is very professional and busy! The atmosphere is very warm and like being at home not in an institution! Thank you for having a great place for our loved one!

The staff at Newport Mesa Senior Living are truly amazing. Friendly, accommodating, and…read moreprofessional in every way. They take excellent care of their residents, treating them with genuine compassion and respect. The community itself is clean, smells fresh, and has a warm, welcoming atmosphere that really feels like home. What stood out most is that their care clearly comes from the heart. Even their Director is very hands-on and involved with the residents, which speaks volumes about their dedication. I highly recommend Newport Mesa Senior Living if you are looking for a place where your loved one will be cared for like family. They also have community dog that brings smiles to everyone. But haven't seen him for quite a while, maybe on a leave cause the weather is hot.

Koodos to Vivante!…read more Just days before my mother was admitted to Vivante, she experienced the heartbreaking loss of the love of her life. As a former Skilled Nursing Director, I knew it would be hard to find not just a care facility but a true community for her. She was my main concern. From the moment we arrived, we found exactly that! Danika, the Director, leads with compassion and strength. Olivia, the coordinator, brings a level of organization that made the transition feal seamless. Julie the secretary, greeted us with warmth every day. Making The Shores feel like home. Kaytlin, the activities director is slowly bringiing my non social mother back into life with her creativity and genuine joy. The employees ooze happiness with their jobs. The service is exceptional and its truly is a 5 star resort for the elderly. The menus are beyond brilliant and the food quality is a chefs kiss! The entertainment is beyond amazing, with numerous grand events to entertain family and the residents. Vivante isn't just an Assisted Living or Memory care facility. It is a touch of elegance that I am putting my name on the waiting list soon! I couldn't be happier with the care my mother is receiving. The employees go above and beyond to make each resident feel loved! I couldn't be more gratful that Vivante has walked alongside our family in such a vulnerable time! You made a very difficult situation a seamless effort to make my mother content and happy. I can literally relax now and live my life in peace. Just an FYI, they serve amazing dinners and have a good selection of wine for visitors and residents themselves. Always a good reason to visit a loved one. Vivante..... One classy place! Exceptional in every way! Thank you from the bottom of my heart! Yvette Matthiessen (Yolande AKA YoYos daughter)

I highly recommend, the units are modern , the common areas are beautiful and bright, has wonderful…read moreamenities with a great activities schedule. The staff is always smiling and nothing you ask of them is ever too much. Schedule a tour and see what I'm talking about

So I found this facility for my mother, I paid for her every month. Then my sister from another…read morestate that hadn't visited her in 40 years came in and had an old MPOA and they completely stopped talking to me. And I wasn't allowed to see, visit or even call her. My payments run out this month. Wonder who they are going to call for payments. Good luck Silverado, I see my mother in a terrible run medical facility very soon. Hope everyone is happy about not allowing me access to her.

My late mother spent the last 5+ years of her life at this amazing community. The team members…read morethere are so kind and supportive; super patient. They did everything to keep her life as interesting as possible given her limited capabilities. Even through Covid, they were very sweet and considerate. So many nice employees here. And of course the community is always clean and bright, has a positive energy, and even pets! Strongly recommend.

Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

When I go to visit, I'm always greeted warmly by Sylvia! The grounds are always well kept, and the…read morestaff seem to genuinely be friendly and considerate of the residence. I call it "summer camp" because there's hot meals in a nice dining area, crafts every week, special events and exercise classes every day.

If I could, I would give FY twenty stars! Nothing in my tenured nursing career prepared me for…read morenavigating my dad's journey with Alzheimer's. From the moment I first toured Forever Young, I was beyond impressed--it felt and smelled like a real home and was immaculately clean. William took the time to address all my questions and concerns thoughtfully, both in person and later during a conference call and follow-up tour with my siblings. We knew immediately that Forever Young was the best memory care home for our dad, and we added our name to the waitlist. As dad's disease progressed rapidly, we toured other residential and larger memory care facilities. Each visit only reaffirmed our decision to wait for Forever Young. During this period, William also provided valuable recommendations for equipment to help dad stay safe while he remained at home. Now, eight months into dad's residency at Forever Young our gratitude for William and his caregiving team has only deepened. The caregivers are genuine, kind, compassionate, and loving--truly exceptional. They know dad so well that they can anticipate his needs, which not only ensures outstanding care but also helps reduce his frustrations with his condition. The staff frequently send me pictures of dad participating in activities, which is such a comfort. Meals are carefully prepared to be both nutritious and tailored to the residents' preferences and abilities. Dad has the freedom to come and go and we can visit anytime. Knowing he is in a place where he is genuinely cared for and understood brings us immeasurable peace. There truly is no better place for dad to be.

My family and I were desperate to find adequate care for my Dad who ailed from brain cancer amongst…read moremay other chronic conditions. We were finding extreme challenge with his then current living situation when we came across William and his team at Forever Young. William is a dedicated, compassionate, and committed owner and facilitator - so much so that he answered my initial call at 6:30AM. From that moment forward he proved to be accountable and above all, humble and human. He genuinely listened and was authentic in his position. He has the highest standards for himself and his team. His home was extremely clean and well kept. William was exceptionally resourceful - connecting me with proper professionals in the hospice and MediCal consulting arenas. This was especially important as we had no idea how to proceed with these services. In William's care and experienced advisement, my dad lived as well as anyone could in his situation. His end of life was filled with love and affection. The team was patient and loving to our family's accommodations as we navigated that terribly sensitive time in our lives. William is someone you will immediately bond with and keep a relationship with throughout time. That is how deeply impactful his approach and communication is with his families. I am forever grateful for William in every regard and know that if you choose to be a family in his residence, you too will feel secure and blessed!