Excellent service. Their large outside unit made the big job of moving a household across the state…read moremuch easier than we expected. Jon and the staff accommodated our changing schedule with ease and professionalism. We highly recommend Middletown Self Storage and would use them again without question. Thanks, Jon. Oh and thanks for the recommendation regarding movers. The Handy Guys worked out great.

The management (2 men named John) could not be more pleasant and helpful. Our space and the entire…read morefacility is immaculate and secure. Can not say enough positive things about Middletown Self-Storage!

JJ and the team have helped me out now a few times they are always ready willing and able to help…read morewith your wants and needs Make me feel welcome and that in getting more with great attitudes and quick service than I'm paying for

Got charge for a storage I never knew about, and the manager and workers knew it but instead of…read morestopping the transaction told me I needed to find out who did it and get it from them..I called the police and uhaul center as I'm doing that manager walks out and said we can print a paper out for you to sign to get a refund in 3-5 day.but our power is off right now I'll call you tomorrow to come by..the whole time uhaul is on the phone and hears this and tell me to call back if I need to..we 3 days went by no call so I call them, she answer and said I'll call you back, which she did saying they decided to refund me that day she all the info she needed,,5 hours went by no refund I call I was told she left and would be back, I called uhaul center back the called her and got told the same thing which they went ahead and open a case for me..I called Newport back to see if she was back, all of sudden she was and told me now that I did that she paid through them, and said I should have waited for her to get back from the bank,,‍..pay me cash for something you took off my card..she wouldn't even open the storage for me or cop..if you charge me for it why couldn't I open it? Why couldn't she open to see if it was used? Why was the power off in a uhaul storage? 7 days still no refund from a place I didn't even know was here.. P.s. she just got fired from another storage facility before you hired, guess for what...?

Very friendly and helpful staff! Nice new facility. Showed me the different size units and showed…read moreme around the facility. They gave me a military % off the monthly fee and a free new storage lock for our unit. They also allow renters to use their moving truck for free 1x upon move in. Great place!

From the owner: West Main Self Storage, located in Middletown, RI, offers secure, climate-controlled storage…read moresolutions near Newport on Aquidneck Island. The facility provides various unit sizes for personal and business storage, all in a 100% solar-powered environment. With 24/7 video surveillance and personalized access codes, security is a top priority. The professional staff is dedicated to helping customers find the right storage solution with flexible rental options. Conveniently located, West Main Self Storage is the ideal choice for those seeking reliable, eco-friendly storage in the Newport Rhode Island area.

We stored my parents home goods here for several years. I moved them out this week. 10x30 unit is…read more$600 a month. There is a lovely lady with reddish/blonde/grey hair that works here. She was great to work with. Two things: 1.) I found a larger storage unit close to their home for $200 a month less. The new place is really well lit, and has lots of cameras. 2.) prime had a gate that is clearly not secure and open. I think that is something they need to fix asap. There was a young girl with dark hair, that we told about it and after being there daily for 7 days to empty the unit the gate is still open.

I have used Prime Storage for about 5 years and refer many people to them. They are the most…read morehelpful, friendly and reasonable company in RI! I highly highly recommend end them. I feel like I discovered a gem :). If you need storage in the area- you can not go wrong using Prime.

These guys were super! Showed up right on time, very polite and efficient. Will definitely hire the…read moresame guys, Ceasar and Trey again for all my moves going forward! Thanks a million, Jessica

I used this company for my business disaster (Per a business acquaintance). I tried a another…read morecompany and they did not return our call until 30 hours later!! We had limited hours to get items, equipment, furniture out of harms way. The response time was within minutes. Not sure if was just our "lucky" day (LOL) however, Once on site, they were friendly, efficient and professional! Everything was loaded into storage with care and diligence. We felt a great sense of relief that we did not have to be bothered with trying to wrap, carry & be bothered with tedious labor. Fast forward, 3 months later to return our items...great job gentlemen! We will definitely keep you in mind for our personal moves as well. Anna

Can't say enough about the underpaid gents that do the laboring. Courteous.professional and…read morepleasant. However. If you pick this mover don't forget to bring your wallet.

I rarely write negative reviews, but this was hands down one of the worst service experiences I…read morehave ever had. What should have been a simple one-mile move turned into a stressful, expensive, and poorly managed ordeal. The crew arrived roughly four hours late after a last-minute crew replacement, I nearly missed my flight because of the delay, my furniture was left partially assembled, my instructions were ignored, and the apartment was left in complete disarray despite paying a premium price. To start with a positive, scheduling the appointment was easy, and both the dispatcher and moving crew were polite. Unfortunately, that was where the positive experience ended. When I booked the move, I made it very clear that I needed to leave for the airport at 7:00 PM. I was assured the crew would arrive between 10:00 AM and 12:00 PM and that the move would take no more than three hours. I had already moved approximately 50% of the apartment myself, leaving only the larger items that required professional movers. Throughout the day, I repeatedly called dispatch because I needed to reserve the loading bay and elevator in my building to make the move as efficient as possible. During one of those calls, I learned that the original crew assigned to my move was not going to make it. Dispatch switched crews and sent a replacement team, but they did not arrive until around 4:00 PM. To make the move easier and faster, I had already disassembled one of my beds. When I mentioned this beforehand, I was told that everything was fine and that it would help speed up the move. At no point was I informed that they would refuse to reassemble furniture disassembled by the customer. Because of the delay, I had to leave for the airport to avoid missing my flight. I arranged for a building guard to stay behind, supervise the move, and assist with any issues. I also clearly instructed the crew where furniture and boxes should be placed and told them to call or text if they needed clarification. Instead, I returned to find the apartment left in complete disarray. One bed was assembled, but the other was left disassembled. Only afterward was I told over the phone that they would not reassemble it because they had not been the ones to take it apart. Had this policy been communicated beforehand, I could have planned accordingly. The crew also left dressers, storage cubes, and other furniture scattered throughout the living room rather than placing them where requested. I specifically instructed them that if certain boxes could not fit in their intended locations, they could leave them in the kitchen. Instead, everything was simply unloaded into the living room with little effort made to organize or place items as directed. I have attached photos showing the condition in which the apartment was left. To make matters worse, the final price was significantly higher than expected, especially considering the delays, incomplete work, and lack of communication. Between the missed arrival window, last-minute crew replacement, poor communication, failure to follow instructions, incomplete assembly work, and excessive cost, this was easily the worst moving experience and one of the worst service experiences I have ever had. I cannot recommend this company based on my experience. Edit: Calling the number provided in the business review is not helpful as I was in a 25 minute queue with no answer. On top of that they do not want to respond to the email I sent them in hopes of resolving the issue.

A crew from Gentle Giant moved us from West Roxbury to Falmouth yesterday…read more They did an outstanding job. The crew was friendly, careful, hard-working, and smart. The move went more quickly and was smoother than we could ever possibly hope for. My wife and I are very appreciative. Hats off to Chuck and the guys from Seekonk that worked with him.

I highly recommend Gentle Giant!!! They recently moved me within the same town. From start to…read morefinish, the company contact I spoke with to the follow up contact person, and the four movers were all diligent, engaging, kind, earnest, and honest. To give context, I had a recent cross-country moving experience with an entirely different moving company that left me pretty traumatized from their level of deceit. This was NOT the case with Gentle Giant. They gave me accurate quotes. I was also able to readjust my list of items to be moved, and was reminded it was based on hours. The movers wrapped, prepped, and loaded my furniture swiftly and carefully, and went above and beyond at my new rental when I needed unexpected extra assistance. If I move again, I will absolutely use Gentle Giant and ONLY Gentle Giant!

Excellent moving experience. The guys were friendly and helpful with all the details like taping up…read moreboxes at the last-minute and taking apart and then putting the beds together. A stressful day made a bit less stressful by their good cheer. Thanks Jones!

In 2015 I was planning to move abroad. I rented out my house and put all the belongings that I was…read morekeeping in storage with Jones. I was led to believe that my furniture would be in its own little storage compartment and not get disturbed. The furniture that I kept was all mid century collectible furniture in excellent condition. I ended up moving back into my house two years later. Almost every single piece of furniture was damaged or banged up in some way. On one of the larger pieces was a sign indicating it was in a storage room for oversize pieces. For sure my furniture was not in its own little compartment, and it obliviously was carelessly moved around many times. They sent someone to "repair" the damage which basically entailed covering it up with a magic marker. A really disappointing experience. Would not trust them again with anything valuable to me.