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    Newtown Mercantile

    4.5 (2 reviews)

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    1 month ago

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    1 year ago

    Great prices, great service!! Great value for tourism!! Carly and Ally were extremely kind and helpful

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    Ask the Community - Newtown Mercantile

    Fish Creek Company - Picture she said i couldn't take.

    Fish Creek Company

    3.8(18 reviews)
    0.7 mi

    I was there on a cruise ship looking for jade from Alaska. They had a great selection at a fair…read moreprice. Purchase a 3 piece set earrings, braclet and necklace.

    Let me first tell what happened. My 7-year old daughter was looking at one of those leatherbound…read morecribbage cases - something not fragile or breakable at all. One of the employees (bald and Caucasian) walks over from the counter, snatches the booklet out of her hands, and aggressively snaps at her saying, "Keep your hands to yourself and don't touch anything! This is not a store for kids!" Note, this is a store with Star Wars posters on their doors and jigsaw puzzles. My daughter and I were a bit shaken, but I said a quick sorry, and then it hit me - this kind of behavior was completely rude and inexcusable and I felt like I should have defended her and told him to back off. But then I realized if it happened to us, chances are this was not an isolated or unique incident. The same will or has already happened to others who visited this store. If they continue this kind of behavior, they are going to hit someone's else's nerve who doesn't have the same restraint that I did. So if the same happens to you and your child if you do come here, know that what they're doing is wrong, and absolutely fight back if not just for yourself, but for the rest of us this has happened to. To gain some perspective as well though, hundreds of cruise ships with tourists visit this store regularly. They have probably had incidents where kids mishandled and broke some items, so they are very defensive about it. But here's the thing - if you're in this business, you should also be educated enough to know how to deal with this respectfully with customers. Put a sign up saying "Children not permitted. Thanks for your understanding". Or you say, "I'm so sorry, we've had some incidents before and prefer children not to handle the merchandise. Thanks". That's it. Anyways, I hope this is a lesson in customer service to this store because they do carry a lot of very nice items. But many times it's not what you're selling that determines how good your business is - it's how you treat your customers.

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    Fish Creek Company - Cute photo op outside!

    Cute photo op outside!

    Fish Creek Company
    Fish Creek Company - Steel art moose

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    Steel art moose

    Newtown Mercantile - souvenirs - Updated August 2026

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