I love this location because of the staff. Very friendly and helpful people work here.read more

Closed before the closing time with the whole gate & everything. I arrived one minute before…read moreclosing time and the gate was already pulled and the front door was locked they would not open the door or help me I only had to drop off a package & an Amazon return. Ridiculous!

Easy, quick trips to get your shipping done! I stop here often and always get in and out quickly…read more The staff is busy and often working on the phone while getting your shipping done so not always the chattiest, but they're pleasant and efficient and that's what matters here.

I'd like to update my review - I had a great recent experience at this location! Service was fast…read moreand easy - they are still very busy but it seems like they have more staff for the holiday season! It seems also that staff are really attentive to the line and let associates know if they missed someone or aren't looking (the store can get really busy). I recommend this location for quick and effective shipping!

Great service and outstanding patience with everything I needed. I was given clear instructions on…read morehow to prepare my files for printing, all while helping other customers and keeping the store flowing smoothly. I never felt ignored or left waiting. The multitasking was done incredibly well and made the entire experience stress-free. I've used this place many times and have always received outstanding customer service. Highly recommend!

Went twice to get my skis boxed up and shipped out they packaged very well and easy and convenient…read more Excellent service Thank you so much !

SO sorry to see that it has closed. THE nicest owner. Wishing you all the best, Ron…read more Betty

This place has been under my nose forever! It wasn't until recently that I came across it. I hate…read moremaking trips to the post office because it's not always convenient and I don't like to deal with the lines. At Pack Wrap and Send, there is rarely a line, you get top notch customer service and they can literally do anything the post office can do. I have bought postage stamps here, sent out mail that must be certified, sent my husbands wallet to him overnight. Like I said, they can do it all! They also have almost any kind of packing/office supply item you may need to send your parcel or letter out, which adds to the convenience. What a gem Pack Wrap and Send is!

i I use this location several times a week and the service…read moreis outstanding! Tracy helps me with my packing & processing of my items, they always arrive in perfect condition. She greets every one with a smile and a warm hello! a friendly local business worthy of Five Stars!

Wow, I've been in here a lot and the staff is degrading. Karen is rude. I was looking at the QR…read morecode and waiting for her to scan it. When she didn't move, I looked up and she rudely says "um, customer packed." Ok Karen, I did not realize that or I would have packed it. I simply replied "I was mistaken" and instead of acknowledging it was an honest mistake, she just sat there. Customer service is your job. It is not hard to be polite.

Fantastic customer service they take care of everything you need no matter what needs shipping…read more Perfect little pile of toys to keep my toddler busy while I send out packages.

I just want to say thank you very much to mail'n stuff in for taking the package of Christmas…read morepresents and my moms money on Wednesday for guaranteed delivery by Christmas only to not even turn the box over to the post office until today, making it impossible to receive in time. Thank you very much for ruining my daughters Christmas. It's hard enough to be away from family at Christmas, but you made sure we had nothing from our family on this day. And an extra special shout out to the employee for continually lying and blaming the post office even though the package was suddenly scanned in an hour after my mom called you to ask where it was. You could have done the right thing and had it overnighted to meet your delivery day but you chose to cover your ass, lie and assign blame. I sincerely hope your Christmas is what you hoped for.

Words cannot even begin to express the amount of help and suggestions that we're offered to me from…read morestore manager Naomi. While attempting to send a 22x22x22 baby shower gift to San Antonio, I was first quoted over $130 at UPS. I took my box home and re wrapped the gift in a 18x18x22 box. Brought the box back to UPS only to be quoted over $80 this time. Both times the workers just starred at me and offered no other suggestions. Just that it's the size of the box and where it's going, nothing they could do. Fast forward to meeting my lucky star Naomi. After receiving the same over $80 quote, she asked about the contents of my box. She then proceeded to measure my contents and offered a whole new suggestion and box size. Naomi going the extra mile and beyond, allowed me to cut my shipping cost to half. Just by knowing the contents and that it could fit in a 10x10x20. When you're good at your job and concerned about your customers versus just collecting a paycheck, it makes a world of difference. Thank you Naomi for all of your help and knowledge!

I had to come to the store for their fingerprinting service. Naomi and the other staff member were…read moreso pleasant to do business with. They were both so kind, friendly, welcoming and eager to help me. Naomi took care of my service and was very professional and prompt. I wasn't in the store very long, but for the short time I was there I couldn't help but notice the excellent service they were providing their customers. They were truly eager to please and willing to go above and beyond to keep their customers happy. It's so nice to deal with a company that provides such excellent service. I definitely won't mind coming back to this location.

Stopped in to drop off a couple Amazon returns. It turns…read moreout that Thursday afternoon (the day after Christmas) is a great time if you're trying to avoid crowds. Lol I didn't get the gentleman's name who helped me at the counter. I accidentally mixed up the two packages that he scanned for me, but he quickly resolved it without issue. I wish I got his name because he provided excellent customer service and was quite cheerful. Even with my mixup, I was in and out of there within a few minutes . Another thing I noticed on my drop off package receipt, is that they provide a discount code for some of their services. Their prices are already reasonable, so this is a nice little bonus. Another bonus is that Petra falafel recently opened. I grabbed one of their take-out menu so that I can easily order from them in the future.

Fabulous customer service! I had a yard sign printed. It did not come out as well as I hoped. A…read morequick email to them and they were super nice and eager to redo the sign. Response to a problem is such a huge part in how I judge a business. Theirs was superb! Thanks everyone at the Elmhurst UPS Store!

False advertising. People who work there barely speak / understand English. Terrible customer…read moreexperience.

Love this UPS store for Amazon returns! So easy to bring in the unboxed items and have the UPS…read morestore scan the barcode from your phone. The parking lot is a little weird, and people often use the road as parking, but other than that easy as can be!

Best place to go for your needs . Am new company owner and I am pleased with the results and…read morefriendly staff. Definitely coming back.

They changed owners. I had a mail box there. I got rid of it cause they took away the key for the…read morefront door to get into the mailbox. I work long hours and sometimes need to get to my mail in off hours. Now I can't. I had to pay a deposit for the front door key. Now they say I can't have that back. Cause they don't need the key back. They Suck big time now. Taking my business elsewhere!!!