I've been going to this gym for several years now. I get a good workout most of the time, but…read moresometimes the routines can be a little disappointing. Their class times are less convenient than they used to be. They have one class starting at 6:45 and the next one isn't until 8:30. The latter being too early for me, but 8:30 ends pretty late in the morning (and is after free parking ends on the street). There's definitely some instructors I like more than others. I stopped going regularly over a year ago, when my shoulder was bothering me and I found that some classes I would have to modify a whole zone and it was a struggle to get the instructors to suggest other exercises. Because they continue to play their music very loudly, I've taken to wearing earplugs to protect my ears, but then it's hard for me to hear the instructors.
Doing a lot of the exercises on the floor hurts my tailbone and forearms (I wish they had yoga mats) and I miss the rowers (and towels!) they used to have. At least one of their bikes is slightly broken and their ellipticals have been broken at times too. They use monitors to show you what routine to do, but I would say 80% of the time something is cut off like the # of reps. Meanwhile other TVS will have nothing on them. I wish they would invest more effort in making it easy to see what exercises you are doing, especially when they have TVs they aren't using. Almost no one seems to use their heart rate monitors anymore. I stopped bringing mine ages ago, because 50% of the time it wouldn't connect to the screen and I rather use my watch, and who wants to be the one or two people up on the screen?
What I find most frustrating and what prompted me to update my rating, is they constantly text me with offers that they will not honor. If they say they are for new members, I've just ignored them, even though it would be great if they didn't text me offers that aren't for me at all. Recently they texted me offering a free week to try their new workout version, with no mention of it being for new members only. Throughout the years, I've noticed changes such as added or removed equipment, but never noticed something drastically new, so I wasn't sure if it had been rolled out already or not. As someone who already works out there occasionally, but hadn't been a member in over a year, I thought maybe they were encouraging me to try to come more frequently like I used to, so I asked if there were any catches and they said no, and I accepted the offering, cancelling another class for next week to go to this one instead. The next day they told me they were revoking the free week. When I expressed my frustration that were not honoring the offer, they called me and aggressively made up a bunch of excuses such as that I texted back too late at night for them to know if I qualified (they texted me after closing time themselves and I responded that same hour) and that their system cannot tell if I come on classpass or not, but not taking ownership of that. Ugh.
While I'll continue to partake in their workouts while they are on classpass because as I said I mostly get a good workout, this shady communication was another reminder of why I didn't want to be a full time member. There's been times I was charged a no show fee for a class I didn't sign up for (and therefore didn't attend). When I was a member, I was constantly stressed about if I would be able to use all my classes and I stopped looking forward to my workouts. When I did try to cancel or pause my membership, I always felt harassed about it, having to provide a reason, which is annoying. It has to be done 15 days in advance, which if you are new member, it's especially hard to know after two weeks if you want to keep going or not and I've even had them cancel my membership effective immediately even though I had classes left over! Other times they've been more accommodating, and extended my membership when their was a death in the family and I didn't get to use most of my classes. I wish they were more consistent and reliable with their practices and workouts. So while I recommend trying this gym, I do not recommend becoming a member.
