I have used Same Day Service since 2011, for home maintenance and repair from plumbing to finish…read moreremodeling carpentry. The owner is very diligent in assuring customer satisfaction.

Called for an emergency serpentine belt replacement. Michael was out within 45 minutes. We picked…read moreup the part and he got it replaced. Took a while due to the massive thunderstorm on 7-7-23 but after a bit he said screw it and he was on his back under the car in the downpour. The bill was super reasonable and we would definitely call them anytime we break down in Springfield.

4/12/22 Very knowledgeable, diagnosed the problem with my…read moreGoodman heat pump in 15 min. Fixed the wiring problem the installer could not figure out all last summer. I will never call anyone else.

Horrible customer service! "Not our problem" is what I got when I called to complain about their…read moreimcompentency. Was told owner would call me back and they never did. DO NOT use this company! Watch your billing and keep an eye on the techs as they seem to like to milk the hours they are there. 0 stars!

Steve is knowledgeable at what he does and all around great guy! I was with Palisades's and that's…read morewhere I first met him but followed him over to Nature Shield when he moved. He will do wonderful things for this company as he goes above and beyond to help his customers. He's great at what he does! Thanks Steve! Glad I found you again. Tonya Chatterton

Field agent came through our neighborhood and long story short, the service is ineffective, they…read moredon't perform the services they say they will or have performed. If I provide them with camera footage they might see if they can help me. No notice of coming, I wasn't home. Yes I have it on camera. I d rather spend my time at this point (after 8 months of this BS) warning my neighbors to STAY AWAY from this company. I tried to cancel politely by letting them know after several 'treatments' we still had issues, but the cancellation costs just as much as riding out the contract (because I didn't try to cancel before the 'midnight of the 3rd day' allotted cancellation period which passed days before I even got the first treatment). I received an emailed service report for services and I responded that it hadn't been done and to please reschedule. Their tracker shows the vehicle here. No kidding. I do have my camera footage but I'm done. Maybe if I see pests in a week they'll see about helping us then....message me. I'll share all my emails and camera footage (I have 10 cameras with 24 hour recording) for each 'service event'. This is ridiculous. Service companies that show up without an appointment and mark the service completed when you don't answer the door....super stellar. Then the onus is on me to provide proof? Surely that tracker can give time at the address, let's be reasonable...yes, I am beyond frustrated. So many chances...here is the review. My service person is nice, but they work for a bad company. I don't blame them for what I assume is bad, unethical business practices. So, if you want to give your service person a tip, 'give us a 5 star review' and we will give them the monetary reward. I'd be wary... You have been warned!

They were perfect. Used them to load and unload UHaul trucks. They were so fast and careful. There…read morewas a scheduling issue the first time, but that was due to UHaul's scheduling system. The second time we scheduled directly with them, no issues! They even picked up and dropped off the truck.

We were very disappointed and inconvenienced THEY DID NOT SHOW UP…read moreWe scheduled two helpers to move our household one week before our move. Two days before they sent a text message they wouldn't be able to come at the scheduled time but would be 2 hours later. That was fine and he asked for $150 deposit by Vemos or Paypal. We do not use those forms of payment but we were glad to pay online or pay in cash that day. Monty confirmed in txt that cash that day would be fine. The day of the move we rented a big truck and were ready to move. One hour before they were suppose to be there we got a txt they had us scheduled for the next day and wouldn't be coming. My husband copied his confirmation txt and sent it to him but we never heard back. This was so hard on us we are in our 70's. Our house was all packed the bed broken down and no one to help. I would like to warn others to not use this company.

Their workers caused damage to the dry wall in our home during a house call. Instead of remedying…read morethe problem, they decided to deny any responsibility.

I had a 30 year old Train AC that was still gallantly chugging along but was starting to show signs…read moreit was past time to replace it. I had three different companies in Springfield come out and provide quotes. The Jon Wayne Heating and Air quote for a new Train unit was right in line with one other companies quote for the same equipment. I am a real researcher before a big purchase kind of guy, so I pretty much knew what I needed and the brands that were going to meet those needs before I even had one guy out. All that was left was convincing me who to use. The third company tried to sell me on a unit I didn't want so was out of the running right there. I was pleased that all of the different companies were similar in prices, but Jon Wayne Heating came recommended from a friend who used to work in the business. The owner himself came out, and I didn't feel like I just had some slick salesman working me over. He listened to my questions and was able answer them immediately and took the time to go over everything in detail. They also handled any City Utilities tax breaks and Train rebates so I didn't have to worry about that. On the day of the install the guys came out on time, were thoroughly professional and had the new system up and running without any issues. Before they left I inspected everything closely myself and asked a few questions which they were happy to answer. I have a great new system installed at a more than reasonable price in my opinion but to be honest the big selling point wasn't the price, it was the professionalism of the company that won me over.

I am so thankful for this business! Last Saturday night at midnight I had been doing laundry…read moregetting ready for my dads birthday party. I had been using my garbage disposal earlier that day while cooking in preparation for the party. I was finishing up making my beds and found water in my basement at 1am! I was trying to figure out what happened. It was to late to call anyone. I was able to clean up the water which was a complete mess. I woke up early Sunday morning and called Charlie at 7am. My sisters were driving into Springfield later that morning. Charlie said he would be at my home in 30 min. I want to say Charlie was amazing. He worked fast and unplugged my septic. I so thankful! The party was a huge success For my fathers Birthday. If your looking for someone to help you with your septic problems. Look no further! Thank you Charlie!!

Oh man, where do I start?!?! It could have been a really, REALLY sh***y Christmas as our kids love…read moreto use toilet paper. We were in a jam when waste starting coming back into the house. We called Sunshine, he came out SUPER fast, and went far and beyond what we needed. I know this isn't a job that we need done very often, but when we do, there's nobody else we'll call. If you need septic service, call Sunshine first!

Mike Hawkins has been my go-to appliance repair man for years. Refrigerator, washing machine,…read moredryer, dishwasher, oven! He has kept us up and running. He is honest about whether the repair is worth it as well. His price has always been fair, so I don't consider calling anyone else. He's a one man show and is very busy so you might have to be patient for callbacks.

Used thin service one and quick response. Called another time made appointment and they did not…read morecome. They called acknowledging they missed I called back and left message to make another appointment. No call back. Called again it has been 24 hours and no call back.

Quick service called and they came the next day trapped the skunks in our attic and for a very…read morereasonable price as well on advice on how to fix future

We paid a lot of money to have this company come and find the pests in the walls of our home. They…read moresaid they couldn't find anything, even through we keep hearing sounds in the walls. They were supposed to return with traps for $25 each, but we've been waiting for days for them to bring them by. We are just going to have to find someone else or buy our own traps.