My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.

Ria was amazing she was super nice and helpful. We could not decide on a set and she walked us…read morethrough all of the options. She was great. I will definetly be back for any future appliance needs

Jessie was so helpful. Made my purchase so easy. I highly recommend them. Will definitely go back…read morewhen I need another appliance.

I had a great experience with this company. They worked with me to get a new washer and dryer that…read moreI hope will last many years. I had chatted with Shawn on Saturday and then went to facility Monday morning to purchase. I upgraded from my first choice and they worked with me to make sure they would fit my space. The units were delivered and installed that same afternoon. I have not yet used them but some relatives have the same machines which they really like so I feel sure I will like mine too. They were respectful, informative and easy to work with. I believe I got a good price.

After a terrible experience with another company I reached out to 417 outlet. Very glad I did…read more They were very responsive and delivered the appliances the next day. It could not have gone better!

This is a great place to get appliances with the caveat that you do not need a firm delivery date…read more The buying process was quick and easy and the employees were very helpful. They also beat the prices of the big-box places here in town by quite a bit. All of that was fantastic. If just going on that part of the experience alone, it would be 5 stars. BUT. I'm very thankful that I was in a place to be rather flexible on when exactly I needed my new appliances. I ordered a refrigerator, a washer, and a dryer. I left with a date of delivery and installation. Which, I assumed, was, you know, an actual date. Apparently it was more of a guess. A very loose guesstimate, if you will. The refrigerator ended up not even being delivered to their processing center until a week after my scheduled delivery date. Then it took a few days for me to be able to get on the schedule for delivery and install. The washer and dryer were about two and a half weeks later. So, major difference in projected date and actual date. I think the biggest part of this frustration wasn't just the delay, but the fact that they have absolutely ZERO tracking system from their suppliers. So, if they don't have something in stock at that moment, they have no way to tell you when they are getting it. They don't even know what items made it on a truck that they are expecting a shipment on THAT DAY. So, if your item isn't there, they don't have any way to tell you "it looks like we are scheduled to have it later this week." It is all just one gigantic surprise waiting game. So, if you need a set-in-stone date or are needing to replace an appliance ASAP that has unexpectedly died, realize that you may end up with a massive headache in exchange for the good deal that you get here. Thankfully, we weren't in this situation and could be flexible, so getting a great price was worth that bit of frustration.

Lets add the refrigerator was returned today. 4 hours later stopped working again. How many times…read more??? Also, let me add some of the shelves were broken and it was filthy. Great Company?? fi

Want to give a big shout out to AJ who was great, helpful & knowledgeable about her products…read more Thanks to AJ we have been sleeping in our new & unique bed that has LED lighting that surrounds our headboard! We love it & go see AJ she'll do right by you. Thanks again for your great help!

Bought a living room set. Had to get every piece replaced. Still having issues but warranty has run…read moreout. Awful quality. Very disappointed.

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

Good office communications. Professional tech, repaired my dead microwave. He was clean and polite…read more It took 2 trips as he had to order the part. Not cheap, $400.00 which included the labor and 2 trips, but a necessary expense. My entire kitchen, 15 years old, had matching appliances. Kitchenaid no longer made my style of door handle. A new Kitchenaid microwave in this high end class would be over $1,400 and would not match my other appliances. I recommend this company.

This is an incredible company! The tech (Jeremy) that arrived at our door only 60 minutes after…read moreplacing the original call, gave an honest and fair evaluation on our down washing machine. It was an inexpensive fix. He had the part on his truck, fixed the machine and he was on his way. Again, great company! I would give 6 Stars if I could!!!! DK

They have a great service team, affordable, and give referrals on the best prices for appliances in…read moreSpringfield!

So I don't live anywhere near Missouri but we needed replacement glass for the oven door before we…read moremoved out of our last place and couldn't find it in stock anywhere else. Needless to say I was a little concerned about buying something over the internet from a business I new nothing about, partly because I'm paranoid and think everything is some sort of elaborate scam these days. So I was really pleased when Bill responded almost immediately to my email, he called to let me know it was in stock and how much it cost. It was shipped quickly and very safely packaged too. Don't hesitate to do business with these guys, they treat their customers well!

From the owner: Appliance Repair Part, at the very best price. Appliance…read moreRepair Appliance Repair Parts In Home Appliance Repair

Buyer Be Aware! Purchased fridge. Came with 30 day warranty. Called them to report a leak coming…read morefrom under the fridge. (Called them within 3 days of purchasing)They said they would come and fix. Called them and messaged them. At first they said they were waiting on a part that to come in that took up to 5 days. After the five days, I have called and they will not respond. They are selling things with warranty to guarantee a sell but apparently are not honoring once they sell it! Not good business ethics at all.

From the owner: Come on down to Sims And Things Discount Store! We have lots of appliance’s such as stoves,…read morerefrigerators, washer and dryer’s, clothes, shoes, toys, furniture, tv’s, and much more!