Our hot water heater went out at our rental property, and T.R.U.E Plumbing came through in a big…read moreway. Ron and Chris were able to squeeze us in at the end of the day to assess the issue, which we really appreciated. They quickly diagnosed the problem, walked us through multiple replacement options, and helped us choose the best solution without any pressure. They were flexible with our schedule, efficient, and the installation went smoothly from start to finish. Professional, knowledgeable, and easy to work with. Exactly what you want when something goes wrong unexpectedly. I highly recommend T.R.U.E Plumbing to anyone needing reliable and honest plumbing services.

Wife was worried about radon and wanted a lid on the sump, instead of trying to figure it out…read moremyself I hired True Plumbing. Initial quote was for $510 to retrofit a lid and replace the two older check valve's. This price is with me purchasing both the lid and check valves ($110). So I was expecting to spend approximately $620 to get this job done. The first appointment they replaced the check valves and told me the lid I bought (I bought two different sized lids) wouldn't work. They told my wife we needed a 19 inch lid. Charged $244 for that visit and work. I bought a new lid and called them out again. The lid also doesn't work and my wife tells them to just install it, which I acknowledge she shouldn't have done. There was also a copper line that was plumbed in so out of plumb I'm actually surprised it was left like that. Lastly I was charged an additional $466 for this second visit. So I'm out of pocket approximately $830 (including the $110 I spent on parts) for a job I believe was poorly done. I let the point of contact know I wasn't happy with the work done and he said he stands by their work.

Russell over the years has helped us replace new toilets, sinks, and a water heater. I always…read morerecommend them when someone asks for a plumber. Two thumbs up.

I'm a big fan. We've had Russell out to do two jobs for us this year, and I'm very happy with the…read moremoney spent. Russell was able (and eager) to explain what he would do and why, and what the alternatives might be. I run my own business, and I recognize what it takes for a small shop to operate. My wife and I have both added Russell to our phones under "plumbing" so we don't have to search if the need arises.

This Mr. Rooter Franchise is dishonest…read more We called them for an emergency plumbing service, for which they successfully cleared the blockage promptly. This left a good first impression, and we proceeded with a recommended camera inspection which revealed damage to a sewer lateral that needed repairs. Naturally, we agreed to have them promptly fix the issue and gladly paid a deposit on the work (to start the following day at the latest). When Mr. Rooter failed to return to our home over the following two days (while we did not have working plumbing)! we called to cancel the work and hired another vendor (who promptly completed the repair for us). This occurred in November 2025 and we still have not received a refund for the deposit (thousands of dollars) as of April 2026 despite repeated written and phone requests. If you do decide to work with this company, please avoid giving them a deposit/down payment until you are satisfied with a completed job. The gentleman who showed up late in the evening for the emergency call really helped us out, but that's not enough to make up for the subsequent failures and dishonesty.

Mr. Rooter service is a fraud and do not believe their written/verbal contract because they have a…read morehidden clause for an extra charging, which I had a bad experience with their service. They did not finish work in timely and quality manner.

I called with a simple plumbing issue, and without asking me any questions to further elucidate the…read moreproblem, they said they couldn't help me and referred me to a septic and sewer company, who came out and removed hair from a few drains. I ended up paying $560 to have hair removed from drains, which a plumber certainly could have fixed for far less money. Quality plumbing should not assume the general public has plumbing knowledge, and instead ask them a few questions before referring them to a company that charges more than twice as much.

We recently needed to have a leaking pipe in our crawl space replaced and Kip from Quality Plumbing…read morecame out and did a great job fixing it. He was personable and professional. And the final cost came in less then what we were anticipating. I will definitely be calling on Quality Plumbing for any future plumbing needs.

We were having issues with water not draining properly and actually backing up back through drains…read more It was 11:00 on a Saturday morning, so we were worried about 1) could they work us into their schedule and 2) how much extra would it be for weekend/emergency service. We were told they would get to us, but it would be a couple of hours as there were a few jobs already ahead of us. They arrived in what we considered a very timely fashion, especially on a Saturday afternoon. They listened to what I explained as the issue, observed the clean out, and knew exactly what to do. They ran the auger approximately 100 feet and you could hear it breaking through the tree roots. Upon retracting the auger, the roots were very evident on the cable and the claw. The service guy was very friendly and explained what he was doing through the whole process. He was extremely willing to answer all my questions. We were expecting to pay $500-$600 for this kind of service on a weekend. I was very pleasantly surprised when he said it was $305. I would definitely recommend Schoonover Sewer Services and I would definitely use their services again if needed!

They were very responsive, friendly, and efficient. We had to pay the overtime premium since we…read moreneeded them on a Sunday but it wasn't exorbitant and the service was well worth the cost. They don't do regular plumbing, they only do sewer and drain service, but I would use them again anytime I needed them.

Awesome experience with Scott! He was professional, worked in a timely manner and was very…read morepleasant to work with. He did such a good job and saved me from another company that wanted to overcharge for the wrong job. Thank you so much!!! I will never call anyone else and am happy to support a local business!!

D&S was FANTASTIC at correctly identifying the cause of a sudden water problem we had been having…read morein one corner of our formerly dry basement and fixing it. Scott listened carefully to what I knew about the history of the our 83 year old house that we are only the 2nd owner of. The house was ahead of its time when built and had perimeter drainage tiles that emptied into a sump, which works whenever there is rain. But about a year ago we started having water come through the basement wall in the front corner of the house, but it only happened when we got a huge rain -- and only in that corner of the basement. I showed Scott pictures of when our most recent rain had flooded that area of our basement, showed him the area that had flooded and showed him the sump and the D&S guys took it from there. It turned out my assumption was wrong, and Scott verified that the problem was that the outside downspout had been diverted into an underground pipe heading away from the house and that it was plugged up. They rodded it open... the cause of the problem was identified and confirmed. They recommended abandoning that underground piping and created a new diversion outlet that is above ground and nicely hidden under our shrubbery. Last night we had a massive rainstorm, and we didn't have even a drop in the basement. We're back to having a totally dry basement again! They also sealed up some cracks between our foundation and the concrete driveway and also rodded out the other drain that was on the other front corner of our house to make sure it didn't develop a similar problem in the future. These guys are smart, know what they're doing, and are honest and friendly too. The price was very fair and I'm extremely grateful. I recommend them highly for any type of sewer work, including dealing with the sort of storm water issues I was having.

Scheduled a job during the week, stayed home from work, and Tom never showed. Called and texted…read moremultiple times but straight up never heard from him again. AVOID. He's flaky.

Best in town! Father and son got the job done. Fixed a problem other plumbers wouldn't touch for…read morefear of cracking the bowl on a 50 yr old toilet. A++

They are prompt, professional and know their stuff. I had work done on my sump pump and it was not…read morean easy job and they were great!

Outstanding! The technician who came out was so knowledgeable and helpful. Our toilets were…read moreoverflowing and it turns out there were roots in the pipes and he solved it all in one afternoon! (After we paid a different company $1100 this morning to disassemble our toilet and tell us they couldn't do anything today because they need to break up our concrete patio and rent a back hoe.) We are so grateful for Lanz Plumbing and their expertise. We are customers for life.