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    Next Step Bionics & Prosthetics

    5.0 (2 reviews)

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    6 months ago

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    Cornell Orthotics & Prosthetics

    Cornell Orthotics & Prosthetics

    1.9(8 reviews)
    42.4 mi

    we were referred to Cornell due to it being in the same building as MGH ortho. the receptionist is…read morerude and you are unable to understand her half of the time. Appointment scheduling is very flexible I will give them that. We are now on week 3 with no up date but it shipped. I'm sure she could easily look up tracking numbers but why would she try to improve her customer service when it seems like she does not want to be there anyway. This is a standard that needs to be changed do not say you be will be back in two weeks to pick up the brace when in all reality you will not .After we receive the brace we will be switching to a different orthotic provider just to make sure things are done in a timely and efficient manner also to not have to deal with a rude receptionist.

    Avoid - they do not follow the orthopedic doctors prescription…read more My orthopedic surgeon wrote a script for rigid orthotics since I tore my posterior tibialis. I sent the script to Cornell Orthotics (Beverly) and setup an appointment. Since Cornell had made orthotics for me years ago (which were NOT rigid), I emailed them if they would make rigid orthotics as the doctor prescribed. No response. I asked via email again. Still no response. A third time, no response but they wanted to confirm my appointment. Note, their only on-site orthotist in Beverly was on this email thread but would not respond to my question. The orthotics he made and charged me $400 for were flexible and equivalent to what you'd buy online for a 1/10 of the price (see their $400 orthotic). I will not go back there again and do not recommend them.

    Next Step Bionics & Prosthetics - prosthetics - Updated June 2026

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