If I could give this rental company zero stars, I would. I honestly do not understand why Priceline continues to list them as a rental car provider. Based on my experience, this company operates in a way that feels highly deceptive and unprofessional. My family and I booked a vacation package through Priceline that included both our hotel and rental car. The rental was fully prepaid, and nowhere in the booking confirmation or rental agreement did it state that the vehicle had to be picked up within one hour of the scheduled pickup time or that the reservation would be canceled automatically if we arrived later. We landed at Orlando International Airport (MCO) around 7:00 PM and proceeded to wait for the company's shuttle. We waited nearly two hours before the shuttle finally arrived. During that time, I called the company multiple times and only received automated text responses stating that the shuttle was delayed due to traffic and construction. Meanwhile, other rental companies' shuttles came by several times to pick up their customers. When the shuttle finally arrived around 9:00 PM, it took an additional 30 minutes to reach the rental facility because the driver had to make several stops at other terminals. Upon arrival, we were directed to a kiosk where we had to communicate with an agent through a video call. After providing my reservation number, the agent informed me that my reservation had been marked as a "no-show" because my scheduled pickup time was 6:00 PM and I was not present at that exact time. He stated that the reservation could not be reopened, despite the fact that the delay was largely caused by the company's own transportation service and despite the rental being fully prepaid. As a result, my family and I were left stranded and had to pay for an Uber to get to our hotel. Since then, Priceline has attempted to contact the company regarding a refund, but the company has been largely unreachable and unresponsive. This was one of the most frustrating travel experiences I have ever had. Had I read the numerous negative reviews beforehand, I would have chosen a different rental company. I strongly advise travelers to do their research before booking. Based on my experience, I would not recommend this company to anyone. read more

DO NOT RENT A CAR from this CROOKED, CORRUPT company found on kayak. The absolute worst experience ever. It's a SCAM every way you turn with hidden charges and forced fees/toll charges. A fee of $12.99 per day. If you don't pay that, you pay a penalty on top of the toll you paid every time you go on a toll road. You can't use your own sunpass. I called because I need to return the car at 5 am in Orlando and their message says they don't open until 7:30 am. The website says they open at 6 am. Representative from customer service for the company says they're open 24 hours and I should just trust that. I knew this was all shady when she said she called them and verified. I asked for the number to speak with someone at the office since they were ,"open" she said she called them and verified they were open, but she refused to provide the number. Called back someone gave me this number, 305-988-6125, to call for the orlando office. Got voice mail from who knows because it didn't say. But received a text from nextcar. Called again received a text a from Jeny RENT a Car saying the same thing. I've attached screenshots. My son found the answer. There is a $150 VIP CHARGE to return "after hours" even though they say they are open 24/7 to return cars. I guess if I had done as the representative said I'd have ended up having to pay that because i would not have had time to change my flight and I'd have been stuck at their shady office. So my $193 ended up being $301 to rent the car. Then I had to change my flight to a time I could return the car so a huge change in cost to get a later flight. I am so upset. I should have investigated better, but I was in a hurry due to a family emergency. I'm retired and on a fixed income. I had to make this trip at the last minute due to a. I already had to pay for the trip that I had not planned for so I had higher flight costs, then this crap to deal with has added stress I didn't need and cost me money . What if I had not had the money for all the extra charges? BUYER BEWARE OF THIS UNDERHANDED, SHADY, CORRUPT COMPANY. read more

I have never rented a car before so had I been more knowledgeabl, I wouldn't have chosen this location. I will never rent from here again. If you decide coming from the airport to here, I highly suggest getting an Uber or Lyft. We arrived at the airport at 7pm. I called the number. They said, their shuttle service was not in service at that time which is super misleading from what they state on the nextcar website and honestly what drove me to pick this location. When we arrived at this location, it is posted on their building that when waiting on a car to stand outside. That was fine for us but I feel like a business should have at least have the curtesy to have an option to wait inside. Especially if you're not good with the area. There were people waiting for what seemed like a very long time which was an instant red flag for us since there was only us and another group of people. The lady pulls up with our car and immediately just leaves us. Now bring that I have to pay a security deposit of $300, it would've been nice if the lady at least waited til I checked out the car and then left had something been wrong with the car, I could address it immediately. Upon returning the vehicle, the shuttle was waiting for us which was honestly the best part of the whole experience. These people don't have trouble looking for issues with the vehicles but are too busy to wait for you to check it when you rent it which to me is total scam just thinking about it. The only thing going for this place is the prices so if want cheap, come here but if you want to pay a little bit more and better service, go elsewhere. read more

RUN don't walk from this company! They are absolutely the worst with the worst customer service! They treated my family and I like we were garbage. I was quoted one price but when I got there it went up over $200. plus charged me a $250.00 deposit because I used my card? Yes that's what the man said. He was rude when I questioned the increase in the price, threw my paperwork back at me and told me I can go back to the airport, even though I already paid the quoted amount. Asked him for his card and he gives my daughter a card that has the name "Peggy" on it. When questioned he laughed and refused to tell us his name. Heard someone call him "Jedeka". Made us purchase insurance through them even though we purchased in the beginning through booking with Expedia, he said they are not affiliated with them even though we reserved through them? Waited 3 hours only to be given a smaller vehicle than what we reserved but still overcharged us. The windshield was filthy, had to stop and clean before we could even drive. The worst customer service EVER! Our shuttle driver made the comment to another passenger that it is the worst company to work for. If I could I would NOT even give this company the one star I had to just to post my review. read more

Extremely Disappointed - Will Not Use Again I had a very disappointing experience with Next Car and will not be using their services again or recommending them to others. I also intend to file a complaint with American Express Travel in the hope that they reconsider their partnership with this company. Despite reserving an SUV, I was given a standard sedan upon arrival. On top of that, numerous unexpected charges were added to my bill, making the rental far more expensive than anticipated. The representative at the desk was unhelpful and seemed to lack basic information about the reservation and rental process. To make matters worse, although I booked through American Express Travel, I was not even able to use my American Express card at the counter. The shuttle service, which was advertised as running every 15 minutes, was also a disappointment. I had to call for pickup, and even then, we waited nearly 30 minutes at the airport. At drop-off, when I inquired about the shuttle timing, the staff member was rude and dismissive. Overall, this experience fell far short of expectations and was not in line with the level of service I associate with American Express Travel partners. read more

-10 (NEGATIVE STARS) Horrible experience. What you get quoted online it is doubled when you get there. Rude staff, manager will not talk to customers that have a complaint. The first car I was given, I noticed a smell after it was parked for a few hours, the smell just grew and grew. The smell was disgusting, like something died in it. After I complained of the smell and I returned the car, one staff member agreed that the car smelt, but, after I left she said there was only the smell of perfume. I was called a liar and was told that it smelt like women's perfume. I have allergies to all kinds of chemicals and can not wear perfume. The second car was fine, but would not do anything for the inconvenience of having to return the car. I suggest you take pictures of the entire inside and outside of car, speedometer and gas gauge before leaving the rental lot and before returning it. They also have 18 BBB cases against them. They lie about everything. If they don't want to deal with you they make you wait while they talk bad about you in Spanish. I will never recommend such a horrible place. STAY AWAY FROM NEXT CAR RENTAL. read more

I rented from them because they were the cheapest I found. Once I made my reservation, I looked up the yelp review on their previous listing and got worried with all the negative reviews. But unfortunately I already gave them my credit card info. When I got there though, I walked up to the desk and they had everything ready for me. It took maybe 10 minutes and I was headed into the garage to pick up the car. When I got there, a guy was drying the car because they just washed it. Gave them the paperwork from the desk inside and I was off in 15 minutes. They took a $ 300 deposit on top of the car but it got returned to me at the end. They have the car registered with the Sun Pass toll system. They took the toll payments out of the $ 300 deposit, but I was fine with that because of the convenience factor. I'm giving them 5 stars, mostly because of the surprise factor. After reading the previous reviews, I had a lot of doubts, but none of them were founded. Maybe they changed a lot. But my experience was excellent and I would rent from them again. read more

Review for Next Car Rental at MCO - Avoid at All Costs! I had an absolutely terrible experience with Next Car Rental at Orlando International Airport (MCO). If I could give zero stars, I would. First, I waited over an hour just to be picked up from the airport. When I finally arrived at their office, they tried to charge me an extra $400, despite the fact that I already had insurance. They flat-out refused to accept the insurance I had, which was completely valid and pre-approved. To make matters worse, they don't accept American Express, which caused even more inconvenience. The car I originally booked online for $300 suddenly jumped to $1,000 with all their hidden fees and charges. It felt like a bait-and-switch scam. After wasting nearly three hours, I left without a car and had to scramble to make alternate arrangements. This company is completely unprofessional, disorganized, and dishonest. Save yourself the headache and book with a reputable company instead! read more

WOW!!! best rental experience ever and we travel a lot. stop if you've heard this one, i had a reservation at Enterprise, the line was 3 hrs going all the way thru the lobby. i walked over to Nextcar, they had a rate that was similar to Enterprise, no line, in 3 mins i had a contract, when i got to the pick up kiosk, my shiny red Nissan was waiting for me at the curb, we did a walk around and i was off in a total of 8 mins, walk-up w no reservation to drive away with a car. At Enterprise, the line did not move an inch in 8 mins. Everybody at NEXTCAR was well trained, sharp and focused on getting us off to our vacation, not making an extra fity cent selling me insurance already covered by my own insurance and credit card co. This is because at nextcar they gave me a free car upgrade and a free Sun Pass transponder. The agent asked if I had my own insurance and credit card coverage and to bring the car back full as their gas was $8. they treat you like family read more

They got me through the line and even with a small hiccup (somehow the reservation ended up in my husband's name instead of mine and he wasn't with me at the time) they fixed it quick and I was on my way. Everyone was super friendly and helpful which is nice. One thing I did notice was they did not explain as much about the car but actually I was fine with it. I appreciate the help, but I want to get on my way and one thing that can be annoying is the time it takes to explain everything. But it is hard to get upset at a company for being too thorough!! Anyway, the car was kinda clunky, but I thought it was the car, not enterprise. It worked fine, just ran a little rough. When I returned the car, I told them about it thinking the car needed to be serviced. I was just trying to inform them of a potential minor issue. The rep apologized and explained they have heard the same thing about this particular model in the past, still i would recommend NextCar, 10/10. read more

I would highly recommend NEVER renting from NextCar. I rented a vehicle from the Orlando location in February 2019. I drove this vehicle for less than 100 miles when I rented it. When I returned the car I informed the employees that the air conditioning did not work when I tried to use it. They said and did nothing about it at the time. I paid my bill and left (also finding many additional hidden fees that were not made known prior to renting). Two months later as I checked my credit card statement (as I do monthly), the Orlando based NextCar charged my credit card for almost $800.00 for repairs to the air conditioning that I told them did not work. They charged my credit card TWO MONTHS AFTER I RENTED THE VEHICLE. I am getting the runaround from the employees and the General Manager, Peggy, will not return my phone call. TOTAL SCAM. I have reported this scam to the credit card company and am in the process of disputing these charges. read more

I was really surprised reading the reviews about this location, my experience was totally different. The shuttle service from the airport took a little more time than I would have liked after such a long flight, but once we arrived at the location the staff welcomed us with a really friendly attitude, they pull up our reservation, asked for documentation to confirm the information, then we just had to put the deposit (very normal for a rental) and then we were on the way to the lot of cars; they delivered an almost new car, it was really clean both on the inside and outside. We had no problem during the rental, returned the car in about 15 min and then they gave us a ride back to the airport. I really think it was a very good experience, really smooth. We were assisted for a team of professional agents that really cared for us and made sure we felt comfortable troughout the whole process. Thank you and I will definitely rent with you again!! read more

This is a warning, biggest crooks around I had a bad feeling about this company after making my bookings with Priceline. I was reading some reviews after I had booked my reservations. When I called from the airport for a shuttle, none of the numbers provided work and mailbox is full. It took an hour and 15 minutes for a shuttle driver to pick me up making me late get my vehicle and then on top of that they wouldn't except my insurance because the only deal with a provided set of insurance companies they deal with. They didn't have my car that they promised they didn't accept my insurance and wanted to charge me $800for their own insurance and left my family without a car in the rain and no place to go. so the reviews are correct. They don't deserve a star rating of even 1 being the lowest. DONT DO BUSINESS HERE!! Take it from me I am a retired transportation manager, this place is the worst place to do business with. read more

i don't even know where to begin. This company is run so poorly it's sickening. First the shuttle too 45 minutes to show up to the airport that's 10 minutes away. Then we needed to stop at Multiple terminals to pick people up even though there were no other passengers. Then we got to the establishment. We knew there was a problem when the two people in front of us were asking for the manager. The reservations we made was on debit. Then when we walk up the only payment we could make was credit card. The person that made the reservation didnt have one so I stepped in BUT HOLD ON. I COULDNT DO IT BECAUSE IT WASNT UNDER MY NAME. We then had to Uber back to the airport because the shittle took another 45 minutes. The Uber was really nice and we went with hertz they were very helpful. But next car is fucking abysmally run and they truly ruined the whole vacation 2 hours in because it took so long. read more

I am so glad I look past all of those bad reviews. My experience with NextCar was really good, we were picked up at the airport. When we arrived at the rental location we have to wait more than I personally liked due to them being a little understaffed at that time, but once we reached the counter the girl a t the counter was incredibly friendly, she answered all of my questions and doubts, reassured how simple and easy the process is. All of the staff I encountered was extremely professional and nice, they took pictures of the car for their file, which I appreciated. The car was in perfect conditions, super clean and had a fresh smell, it had no mechanical issues during the whole time I drove it. Returning the car was easy and fairly quick, after that they gave us a ride back to the airport. I was really pleased with the experience and I would definitely rent with this company again!!! read more

STAY AWAY! This rental car company is the worst. We rented through them through expedia because they had a good rate. When the shuttle (which took 45 minutes to pick us up) got us to the rental car company it was all downhill. We were quoted $240.00 and ended up paying over $500.00. They ask for your car insurance declaration page which we didn't know we had to have. When we finally got it they told us they do not accept our insurance. We have MetLife and our friend had Triple AAA. Both are known worldwide but since they do not accept it we had to pay their insurance fee which doubled our payment. We were taken to a very bad part of town so we were stuck. After waiting another hour for the car it was given to us without windshield wiper fluid and a bad tire. This place is terrible. Do not rent with them. We will never rent anywhere but the airport from now on. read more

I booked a reservation without reading reviews. I was so scared I ended up booking another reservation through Thrifty, due to reputation. I didn't even call to cancel, I just let them keep the money. I believe it was well worth it because I believe I would have had the worst experience in my life if I hadn't. Sometimes losing out on Expedia points and cash is perfectly fine instead of the hassle on a Venezuelan opened company who does not seem to care about American interests, get this: IN OUR COUNTRY! I would never book another reservation through this company and I hope all Americans stay extremely far away from this company, as possible. Thanks to reviews, I was saved time, hassles and stress. STAY FAR AWAY FEOM THIS COMPANY! Ther should be an option for zero ratings, I guess the one star goes for the fact they spelled their name correctly. read more

**We do not recommend** We booked through a 3rd party site, looking to save a dime. NextCar nickels and dimes their way to costing more than the big-named, more reliable, in the airport, rental providers. We spent much more using NextCar service than we did (April 2023) using Enterprise. 1) Overcharge on insurance: *Make sure you have your policy with you! If you have full coverage personally & wish to use that, (& not their insurance), they put a hold on your credit card covering your personal insurance policy's deductible ($1k or more), or, they offer you an overly priced deductible option ($19/day). 2) Overcharge on tolls: **Bring your personal EZ Pass from home**. They require & charge $12/day for an ez pass. If you are staying local, you don't spend that much on tolls. (June 2023) read more

I will never come back here again. I am sure this is not just me. I've seen a lot of people were complain at the store. 1st. They don't give you the car you've ordered at the site. I ordered the Mini SUV but I only got a hatchback (wagon) instead of the mini SUV. 2nd. I paid a total of $97 a day with tax, airport fee, insurance and all the stuff. Can you believe it $95 a day for that car? 3rd. The insurance. I got forced to buy the insurance plus the collusion policy. I mean why ? GEICO insurance It's only charge less than $200 a month. 4rd. In the traveling season why do they have 2 representative working behind the counter? Two people in front of you could make you wait longer than an hour. I just don't understand why it takes so long to get a finish. I mean I'm sorry I will never go back again. read more