They don't seem to have improved at all. Booked a 1 day rental for Saturday 4 April from 8am until 6pm before flight back to UK. Managed to get shuttle bus OK around 10.30am a little later than planned. When we arrived at the office, no car was available. A very surly woman then informed me it would not be ready for 3 hours! The guy then said they would get another car in about 30 mins. In total we were at their office for 90 minutes and as it's in the middle of no where we were stuck. A car eventually was returned and we took it straight away not waiting for it to be cleaned due to the shortness of time. We returned it at 5pm with no issues, a nice guy drove us in the shuttle bus back to MCO. They really need to up their game and become more professional. i would not use this company again. read more

I rented a car from Priceless 8201 Benrua St, Orlando, FL32827 through Priceline May 8-15. Pickup went smooth. On Thursday May 14 went to get in car it would not start. We did not leave lights on or anything. Called priceless for help and got no assistance. I was told they need to contact manager. No one would come give us a jump start or assist. I was told if they come to tow their car it would be pricey. Luckily I had AAA. Upon arriving at their location I was told I would have to contact their manager Bana tomorrow. I talked to Nana about refund for one day and she said I had to email their office. That was my worst experience on rental cars. I am writing this to let everyone now if their cars go down you are on your own. As of today May 27 I have received nothing or assistance. read more

cancelled a reservation be sue of a flight delay and wouldn't allow a new reservation from their website, but then did allow at a 5 times the rate offer only. Went back to airport and had to rebook elsewhere. read more

I returned the car clean and They charged me a $500 cleaning fee and the car was clean Without notifying me after checking checking The car in and telling me every thing is all set read more

Priceless Car Rental Orlando Intl Airport (MCO) 8201 Benrus Street, Orlando, FL 32827 this location has way too many hidden fees! Will not go through them again. It was a small fortune on top of what we already paid for the rental. Extra fees left and right. If we didnt already pay online we would've went elsewhere read more

Warning to Others - Misleading Rental Practices Beware of this rental agency. They advertise very low rates to get you in the door, but when you arrive they refuse to accept your existing auto insurance coverage for the rental. Instead, they insist you buy their coverage at a ridiculous price or they won't let you take the vehicle. This puts customers in a terrible spot--either pay the unexpected extra cost or walk away and scramble to find another rental at the last minute. It feels like a bait-and-switch tactic. Policies like this should be clearly disclosed upfront, not sprung on customers at the counter. Very disappointing experience. read more

Everything was going well from the airport. But when we got to the place they tried to charge us $60 per toll and they made us pay $144 in extra fee's do not recommend going to big scammers and the title cost was not priceless read more

Complete scammers. Lied about everything. On their website insurance is 75, they charged us 167. The price we paid online is just "deposit" which they do not refund. Thry charged 400 on top, so vlose to 600 for 3 days rental of a simple car. Scammers!!!! read more

This is a fraudulent company. Beware. The shuttle they have technically NEVER comes. We had a reservation at 8 but the shuttle took sooooo long that we were late and we couldn't get the car. And when we were late because of the shuttle, somehow they think it was OUR fault. MY DAUGHTER HAD TEARS IN HER EYES AND THEY DIDNT EVEN CARE. What a scam. I DONT RECOMMEND EVER COMING HERE. YOU WILL REGRET IT. read more

I booked what should have been a great deal ($200) to rent an average car. They claimed my State Farm insurance was insufficient adding a $350 up charge. Pre-charged for tolls, along with multiple other add-ons. Total increased price for a week rental was $1459. When I declined and tried to get a picture of all the add-ons the attendant took the contract back and quickly ripped it up. Rent-a-Wreck is a complete scam and sketchy as hell. read more

Worst rental experience ever. They forced me to buy insurance even though I already had full coverage. There were multiple hidden mandatory charges, and the customer service was terrible. Don't be fooled by their low online prices. read more

Do not use this company for parking or rental They have extremely rude managers on duty that try to belittle the customers and make them pay for extra fees and insurance. The van to the airport never arrives as guaranteed when you book with them. The rude manager tries to over-talk you and tell you she is too busy and your issue is not important to her. The agents at the desk tell you the phones were turned off when you try to call and get picked up from your flight and you are forced to take an uber or taxi to the lot to get your car. Employees tell you how bad management is to them. When you try to ask for upper management everything is a runaround and they try to convince you that you are in the wrong. Upper management denies that they have any phone records of your calls to the lot from the airport and that they are done dealing with argumentative customers and would help if you didn't complain (lies- they won't help do anything) NONE of what they say is true! I will never use them again and I highly recommend that you spend a couple more dollars a day at one of the other local companies that are much more reputable (and just be aware-- by the time this lot adds in their hidden fees in their billing, you will end up spending more money for this unfriendly lot than others that treat their customers appropriately. There are many lots on Narcoosee Rd. to choose from AVOID THE ONE at 7652 Narcoosee read more

I am not a review type person but this was beyond the pale. DO NOT RENT A CAR FROM PRICELESS AT TAMPA AIRPORT. If your car insurance isn't accepted by Priceless, AND if you don't have at least $100,000 in coverage, AND if you don't have a $250 or lower deductible, Priceless will make you buy their EXTREMELY EXPENSIVE auto insurance or they will cancel your reservation right there. if you've prepaid, you're out of luck - they will not give you your money back. I rented a car for $40 but my Allstate insurance deductible is $500 (not $250) so they said I needed to buy the Priceless auto insurance for $400 extra per day. When I refused they cancelled my reservation. This same thing happened to about 15 people in line - literally all of them left with no car except for one lady who had an emergency and so she paid an extra $800. People were going nuts - all but one who paid $800 extra left without a car, taking Ubers back to the airport or calling family to pick them up from Priceless. Also, Priceless is NOT NEAR THE TAMPA AIRPORT. You need to wait a LONG TIME for the shuttle and it's a 20 minute drive to a very shady industrial area. I'd be careful going there if you are a woman. DO NOT RENT FROM PRICELESS AT TAMPA AIRPORT!!! read more

Very accommodating especially when we returned the vehicle, being late for our flight they were a big help. Had the shuttle wait for us. I Especially appreciated Fareed, who made checkout a seamless process! Car was clean, fully fueled and new! Just wish they mentioned prior to booking the tolls policy, instead of surprising us with it at the desk after a late flight, it was the last thing I wanted to think about. Very fair rates! Almost feels to good to be true. Will be returning when they change the toll policy! read more

So, I know I'm a salmon swimming upstream against all these negative reviews, but our experience with Priceless in Orlando was actually pretty good. I've had bad experiences before with cut-rate, off-airport car rentals, mostly because they add so many fees and charges that you end up paying twice the advertised rate. But I have to say Priceless made good on their low price. I booked through carrentals.com and paid exactly the advertised amount. The Orlando facility, on Narcoossee Blvd, was kind of dark and sketchy-looking the night we arrived, but the agent was courteous and knew his stuff. They took my AmFam insurance just fine. I got a free upgrade from compact to intermediate, and the Nissan Optima was almost brand new and very clean. The shuttle was on time and the driver was courteous. Can't really ask for a lot more than that, especially at the low price point. I can't speak to their consistency since we've only rented there once, but our experience was quite good. I go to Orlando once or twice a year and I'll definitely use them again next time. read more

Landed at 5:37pm and waited at the pick up spot for a shuttle until almost 7pm, all for a 10min drive. I don't what they're doing but apparently this is a common issue. Do not waste your time on this company! read more

Avoid this rental car company AT ALL COSTS. Don't fall for low rental costs. We booked a vehicle for one day via Priceline, and there was a debacle at the rental counter having to wait over an hour. They were asking people for details about their insurance coverage that is unheard of ever being asked, which is likely to scam people into whatever insurance coverage they're trying to sell. But worst of all, they charged a $500 security deposit to our credit card (not just an authorization) and as I write this over 3 weeks later, it has yet to be refunded, even though the car was returned in perfect condition. We have called and emailed on multiple occasions, only to be told they are forwarding the refund request back to their admin department, and that a supervisor or manager is not available to speak with. SCAM. read more

Impossible to get a live human on phone. Website said located at airport, but actually requires shuttle. Recording says shuttle every fifteen minutes, but they "ran out of cars" and left me (and others) waiting for hours. I finally had to rent from Avis at the counter for last-minute price past midnight. As of now, they have not refunded my money, and they say they will let me know in two weeks "IF" I am to get a refund. RUN from this shady operation. read more

The representative at the desk in Orlando (30 something white-boy) was unprofessional, rude, and disrespectful. Nevertheless, I was told by representative that your company do not rent Florida Residents. I am a Florida resident and could not rent a car and was turned away after paid for the rental car in advance using Expedia. Asked about getting my money back. Your representative told me to contact Expedia. Expedia is trying to contact your company so that I can get a refund. Your website and Expedia website have no information regarding not renting to Florida Residents. Customers BEWARE! Don't rent here. You won't get a refund!!!! File a Priceless customer complaint here: https://www.pricelesscarrental.com/contact.htm read more

NOT A CAR RENTAL COMPANY ANYMORE. It's just a parking spot for cars. Booked a car rental from them and even talked to two different customer service people and they didn't tell us that the Orlando airport location SHUT DOWN. The guy said that the company went bankrupt and closed. read more

please do not use this company, it is the worst. they set a very low price and in the end it is much more expensive than you imagine, and when you want to cancel you can't and you have to do it through expedia. expedia can't help you and you will end up renting somewhere else and paying this. read more

These scammers posted a good price even paid more to go through their insurance once I arrived they tried to charge me everything in under the sun when confronted this is how they lure people in then charge them unnecessary fees all the front guy could do was put his head down this company should Be ashamed for what they are doing to people read more

Priceless is supposed to be open til midnight. I got to the shuttle stop at 11:10 pm. I had a confirmation and deposit paid. I waited. I called and the recoding said shuttle runs every 15-20 minutes. I waited in the heat and humidity until midnight. No shuttle. I finally bailed and was able to secure another car (at a higher price, of course). If they had announced on their voice message that they were now closed, I would have avoided the hour long wait for the shuttle. I would have been annoyed, but not have posted this review. Anyway, they post cheap rates, but not much of a value if you're left stranded! read more

Priceless Car rental in Houston is HORRIBLE. I rented from these scammers based on Expedia who were paid to lie about this organization. First taking the bus to their location took 45 minutes. Second I had to wait about 50 minutes to talk to a remote agent. Third they charged me an extra fee because I am over 65. Fourth they declined to recognize the insurance I purchased from Expedia and lastly the car had issues. Avoud these scammers at all costs read more

This company is a complete scam and unprofessional. After arriving at Ft. Lauderdale airport we made the call for the shuttle since the rental facility is off-air port. The call went to voice mail indicating voice mail wasn't accessible. I proceeded to make a series of calls after the initial call spaced apart about 10 minutes between each while walking my family to the shuttle area in hopes to catch a shuttle. Still no response. After a time a shuttle did arrive, but told us there was no room for us and would have to return. We finally arrived to the rental center. They tried scamming us into purchasing their insurance dispite the fact that my auto insurance covers rental cars. The "PENALTY" for using my insurance was a $1500.00 DEPOSIT which they hold on to for two weeks after returning the car. No other car rental company has ever done this to me. Additionally, there were a number of random extortion fees with arbitrary names totaling around $200.00 in addition to toll fees, taxes, etc. The car we were given was barely road legal with strange grinding noises and bald tires which would not hold the road. I took the car back immediately to report this and request a different car. NOT an upgrade, just a decent car that felt safe with tread on the tires. They informed me that they didn't have any more cars to rent, and that I would be penalized for canceling the rental. They had about 100 cars squeezed inside and out of the facility, so this was a lie. They informed me that if the car breaks down or the tires go flat, they would retrieve the car. The car was beat up. Scratched up, broken plastic everywhere, missing emblems, ripped up trim, dents etc. I wondered if I was just the rare exception so I started reading reviews. The overwhelming majority of reviews was not unlike mine, with many of the exact same complaints. I discovered a link to a complaint form for this very company at the Federal Trade Commission. Apparently there are hundreds. read more

I wish there was a rating less than zero. the staff want you to provide blood and additional money when your cc and policy cover rental cars. the staff talk about you in Spanish, and sorry some people know more than one language. they don't wear name tags for a reason, so they can talk down to you and have no record of the crappy behavior read more

Do not use this company. What they do is borderline illegal. They tell you you're going to pay one price online, then they pick you up at the airport and drive you 20 minutes away and then force you to get their insurance at $30 a Day More. When you try to fight them they say they'll return you to the airport, where you know you won't be able to rent a car because it's the day of and all the cars will be rented. My husband tried to take them on and they pointed to tiny letters on page 30 of a contract that we never even saw when we booked and said that it says in there that we must use their insurance. I can't believe that this is still legal or that someone hasn't taken them down yet in this country. read more

this company will scam you ! they will not return you security deposit and they create fake reciepts claiming they paid you back when in actuality they did not pay you back , then they tell you to call a completely different office and they tell to claim to your own bank a fake reciept this is fraud! they are making money off the security deposits and since most clients are from out of town they will not follow up on it read more

We have NEVER experienced the level of shady business dealings as we did with this company. We were 1 of SEVEN groups who arrived at Priceless in Tampa, NONE OF WHICH left with a vehicle. To begin with, I called Priceless to see if they were actually on-site at the airport prior to renting using Economy Bookings. I was told that they were. That was untrue. We had to wait for some time for a shuttle that took us on a 20 minute ride to a small offsite lot. When we entered there were 2 other couples that were quite upset. We carry full coverage insurance policies through Geico. In addition, we have rental car insurance through our Chase card which we used to reserve the rental. Priceless informed us that our coverage (along with EVERYONE who came in) was not adequate and that we were required to purchase their coverage for an additional $35 a day. In addition, they wanted $25 A DAY for "toll road coverage". We did NOT need that but they said we were required to have it. There were 4 other groups that arrived with us and NOT ONE OF THE CUSTOMERS THAT WALKED IN THERE LEFT WITH A VEHICLE. THIS PLACE IS A SCAM!! We ended up going back to the airport and renting a vehicle from Alamo. read more

Unorganized and will rip you off with multiple charges. Over an hour wait to be rudely greeted.

ALERT! Worst car rental ever! Please don't rent your car here! The guys are rude and the cars are old and has lots of failures! ALERT! ALERT! read more

Priceless - Crashed rental car - Car Rental Near Me - Orlando, Florida

After waiting for the shuttle at the pickup spot for over an hour, we were finally taken to the rental location. We were greeted by one employee and had to wait another hour only to be told that the rental car I had prepaid was not available and they had no other car to offer. My son and I were stranded at midnight with no other option but to take a ride share all the way to Daytona. This was by far the worst rental experience in my life. Please, please, please stay far away from this company. read more

Check in was smooth and check out was a breeze. The Mercedes transport van was clean and comfortable. The rental car they gave us was everything I hoped it would be. No problems with any part of the experience. I highly recommend!!! read more

terrible place to rent car people behind counter are very disrespectful dont have fax machine and ask for too much to rent a car the shuttle takes for ever my wait was 1 hr for the shuttle and still didn't rent a car from them they make it very hard please avoid priceless car rental u will have a hard time read more

Wouldn't have came to the airport to pick us up if we didn't call, also wouldn't take American Family insurance for rental so had to pay $30/day extra. would give 0 stars if i could read more

NEVER RENT FROM PRICELESS! They are complete rip-off's. Prepaid rental and called ahead about insurance yet at pickup they denied us the rental because they could not accept 2 insurances which we had a credit card and state farm. They were trying to force their own over priced insurance on everyone picking up a car that day, We had all the documents according to terms of rental agreement yet they tried to force us to buy their over priced insurance. saying they could not accept 2 insurances. Yet if we used 1 of ours and bought theirs that was also 2 insurances. So they lied trying to force us to buy a couple hundred dollar insurance policy. they did this to everyone picking up a rental while we were there. Don't fall for their crap rent elsewhere and report this company to the Florida AG office. DO NOT RENT from any of this companies brands, NextCar, Best, advantage, CarWiz, Priceless and others all from the same location. They even tried to deny our refund request so we disputed the charge and were refunded in less than 10 minutes. DO NOT USE THSI RIPOFF COMPANY!!! read more

Don't do it. This is my first and last time I will be using this company for a car rental. Our flight got in at 11:45am and over an hour later, we still do not have a rental. There is no reason why we should be waiting when we had booked this rental a month ago. I'm beyond speechless. They say you get what you pay for and that is soooooooo true! This place is thee WORST rental company I've ever used. Don't waist your time or money, you will be mad. read more

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I scheduled this rental through Expedia and it was the worse experience ever!! The price stated on Expedia was only partial the amount the dealership charges. I was charged an additional $215 for tollway access plus hidden fees and $250 deposit. The car I requested was not available so they gave me the only vehicle they stated they had, which was dirty and had several service lights that needed immediate attention. I had no choice but to take the car because we had no other way to get to our final destination. The car was dirty and the employee stated it would not give me any issues because the service lights were from an oil change and no reset done afterwards. I eventually found that the engine light was on because the gas cap was missing. I do not recommend this place to no one and Expedia should lose them as a vendor before they lose good customers. read more

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priceless car rental is awful! don't rent from them! No one picked me for 2 hours...not one sign of their shuttle for 2 hours! Couldn't get a hold of anyone at the company! They wanted to charge me 20$ for a Florida sun pass even though I wouldn't have used it.They wanted my insurance declaration page or else i would have to purchase their insurance.Then they wanted to charge me 2000$ security deposit on my credit card. But their system wasn't working so I couldn't get a car anyways and they didn't know when it would come up so I was stranded. I didn't like the fact of charging my card $2000-I don't trust them.They could say anything was wrong with the car and take my $$ read more

The price for my rental was a little bit cheaper than some other rental places, so I gave this place a try. The man driving the shuttle was so courteous and friendly. 5stars for him- wish I caught his name both times. Thats where the customer service stopped though. The place was EMPTY besides me and one older lady picking up a car. 4 employees standing around shooting the $#iT, and 2 computer stations wide open. An older man w gray hair just snapping his gum walking up to a computer a few times trued so hard to look busy, not making any eye contact as I waited "in line" behind the other lady. Then, some guy said "are you waiting? I thought you were with her?" Not even close. ((Eye roll)). I'll pay a few bucks extra next time & get out faster w/decent cust.svc. read more