Phenomenal staff from the receptionist, nurses and doctors. I have been coming here for years and…read moreeveryone is always so nice and helpful in every way. Highly recommend this medical center.

Not good at filling insurance claims. I was overcharged $136 for my cardiologist check up because…read morethey couldn't get the referral correct. I was told by the Dr. and the office manager it would be worked and fixed. It nevet was and I was threatened with a collection agency I paid $136 for what was to be a $20 co pay. If you cant get the bill right don't be a HMO provider.

When I was told that If I didn't do a year end wellness physical. I could not see doctor…read more WHAT A JOKE!!!!!!!

I absolutely love Derby Family Medical Center. I found this location when I first moved to Kansas…read morein 2023. Staff is absolutely great, clean and nice environment, and you're in and out in no time. They truly care and treat you with such respect and care. They also have an urgent care that I just recently found out about as well, which I personally find as a perk for this medical center. I also like to do a shout out to one of the best doctors there Koleen Guete. She is absolutely amazing! So professional, compassionate, and makes sure you are okay. I've never had a doctor that does so much to help you and make sure you're healthy, and make sure medical diagnosis is accurate. She truly cares. Edit: I also want to add this because I saw a person post that stated Koleen discriminates. I can tell you she does not! I'm a gay man myself and have never experienced anything to make me think that. She even offered to do prescription for my prep that I get through Mister, but declined cause I already have a prescription going with Mistr.com

I visited the Derby ER on February 20, 2025, with persistent and worsening stomach pain. It wasn't…read moreunbearable but definitely uncomfortable. From the moment I arrived, every single person, receptionist, nurse, doctor, radiology tech, and transport, treated me with incredible kindness and respect. They made me feel comfortable, took my concerns seriously, and never once dismissed my pain. Special thanks to Gladys, Lacy, Dr. Paxon, and Haley, my care team that day. You were compassionate, thorough, and incredibly professional. You ran every test necessary and ultimately diagnosed me with acute appendicitis, quickly arranging for me to be transferred to Wesley for surgery. If I missed someone that was involved that day, I appreciate you as well! What I didn't realize at the time was just how life-saving that visit would be. During my appendectomy, a tiny cancerous tumor was found in my appendix, so small it never would've shown up on imaging. Because I'm over 40 (and appendicitis is less common at my age), that finding led my doctors to do further screenings. They found and removed a precancerous polyp, and I later had another preventative surgery for something else -- but never would've been addressed if it wasn't for my care on February 20, 2025. The proactive, attentive care I received at Derby ER set everything in motion. You very likely saved my life. I will forever be grateful for you. If there were others on my care team whose names I didn't catch, please know this gratitude extends to you as well.

Our experience at Wesley ER was excellent. The e entire staff was friendly and worked at making us…read morecomfortable. The PA was knowledgeable and extremely thorough. He listened well and spent time explaining everything. The wait time was very reasonable for the tests that were given. Would recommend this ER.

On December 17, 2024 i went into Rock Hospital for shoulder surgery…read more Dr Strickland was my surgeon and he was amazing but what was beyond excellent was the anesthesiologist. You see my husband of 42 years had just passed and this was the first time in my life that I didn't have him by my side. When I woke in recovery I was hysterical. Yelling for my husband and causing everyone to get very upset. Fernando Salgado MD was there by my side talking to me and trying to convince me that my husband was not there. I know I upset him and all the nurses as I see tears in their eyes when I was finally aware of the situation and work up enough to understand. When you pay for medical professional you never expect the love they put with their care. God love Rock Hospital and Blessings Dr Salgado MD

Not thoroughly checked for lung issues. The blond nurse with acne was not kind at all. The other…read morestaff were descent and just felt a general discord from staff as if they were too busy to deal with me and wanted me out all though they weren't busy at all. I had just got out of urgent care before going there and had low oxygen saturation. They never took chest X-rays despite this. The guy in grey scrubs was the best one there. They sent me out with prescriptions yet never asked where to call them into. I felt as if they were blaming everything on my smoking and cared less because of it. I agreed to quitting smoking and they never offered any type of help or information on successfully quitting. The doctor wasn't terrible yet not thorough enough. The worst part was that blond nurse with acne as she was terribly unpleasant and when I asked if I was gonna be able to sleep through the night now she said " we don't prescribe sleep meds for this type of thing." I never asked nor wanted sleep meds. I just didn't want to wake up every hour coughing and short of breath. They sent me out and on the way to the car I was wheezing again but chose not to go back in as I felt rushed out and not taken seriously as if they thought I was drug seeking. Thank you to the guy who gave me the treatment but the rest lacked. I ended up at Wesley a few hours later with more prescriptions and feel better with breathing treatments for at home, antibiotics, follow up care instructions, bedside manner without drug seeking accusations, chest drays and being told I have emphysema. I'm quitting smoking for good now and am grateful to Wesley for thorough and kind treatment. Will not recommend or go back to rock regional. There was an overall lack of care and bed side manner.

I was refused a Covid test! They were closed New Year's Day, so I purchased a home test. My sons…read morewas positive mine was negative. To get piece of mind I wanted to get another one done by the pros. But they wouldn't give us one because they said if it's positive it's positive. (Thank you miss sassy!) There is a receptionist desk, but nobody to help you. Miss sassy started drilling my son with questions while I was using their little check in screen. I got her attention to let her know he was with me, and she did this little point to the spot in front of her like I was some kind of dog! I am never going to go to their little clinic again! Stick to groceries Dillons!