Fast,m and friendly staff. I was skeptical but they actually did a great job. Sent me my…read moreprescription and I was good to go!

If you love your child, never ever take them here! The nurse practitioner M. Kim prescribed my…read morechild antibiotics and steroids and it was flagged by Walgreens for being 4 times the limit for a 7 year old! And the steroids were flagged for being too low! I was also told this has happened with her before. On top of all this, Ms Kim thought my 7 year old son was 41 because his birthday was entered in wrong. I thought she was joking and she wasn't! Then she proceeded to say he was 4!!! This is after I told her he was 7 about 10 times. She couldn't figure out the dosage for him so we sat there and watched her google it for 10 minutes on her cell phone. And it ended up still being wrong to the point where Walgreens told me it could have damaged his heart! The whole experience was insane.

The reviews are misleading... Before my son was born, I went through and read a lot of reviews from…read moredifferent hospitals and was nervous about going to Banner Desert - where my OB delivered. I could not have had a more dramatically different experience than what I saw in the reviews - it's safe to say that the management has heard your concerns! We came in at 9:30pm to a very full labor and delivery floor - cancelled the inductions for the day & a woman had been waiting for a delivery room for 7 hours longer than me... Things were not looking too promising. The nurse in triage, Kristy (I hope I'm spelling that right) moved MOUNTAINS for us. She continuously let us know what was going on on the floor and how my labor was progressing. When there was no delivery room available and the nurses were literally spread to their max, she found a way for us to get to a room to help alleviate my pain and welcome my son into the world. I have never felt more looked after than I did with her. Following that, the postpartum ward was delightful! The team that works in there is extremely respectful and caring. Food wise, pretty good! Not the typical icky hospital food that you hear about! If you get the chocolate chip cookie, put it next to a piece of bread for a little bit and it isn't as dry & oh so much more yummy! I hope & pray that everyone gets to have my experience! Even the OB who was on call... I don't know if I would have remotely the same delivery experience if it wasn't for him & his gentle encouragement throughout - you are the best Dr. Canestraro!

Banner Desert Hospital in Mesa Arizona failed my father in every possible way during what would be…read morethe last weeks of his life. My father was admitted on April 16th 2026 with a confirmed cancer diagnosis that had already been documented in his medical records. He sat in that hospital for five days before a single oncologist walked through his door. Five days. When the oncologist finally came on April 21st it was the first time my father had ever seen an oncologist in his entire life. And it happened on the day they were trying to discharge him. The discharge paperwork they tried to send him home with was factually inaccurate. His CT scan performed right there in that building showed possible pancreatitis, bowel wall thickening, gallstones, aggressive malignant ascites, severely elevated bilirubin of 12.80, and compromised kidney function. None of it was on his discharge papers. They listed cirrhosis and noted he should get a blood test to check for liver cancer. He already had confirmed liver cancer. That is not a clerical error. That is negligence. They tried to discharge my father for three to four days before we even had a chance to arrange proper care elsewhere. When we finally had an appointment at City of Hope they discharged him to a hotel because they refused to transfer him directly to the cancer center the way it should have been done for a critically ill cancer patient. When I advocated for my father and asked questions about his care and his inaccurate discharge paperwork they called security on me. Twice. I was not threatening anyone. I was a daughter fighting for her dying father. That is what they called security for. Nurses Kelsey and Ashley were dismissive, cold, and treated my father without dignity or compassion. They did not do their jobs and their lack of care was witnessed by our entire family. The one exception was nurse Merisol who treated my father with the kindness, warmth, and professionalism that every patient deserves. She was the only bright light in an otherwise disgraceful experience. My father came home after leaving this facility and passed away shortly after. He deserved so much better. Every patient who walks through those doors deserves so much better. If the people running this hospital ever have to admit their own parents here I hope they receive the exact same level of care that my father received. Maybe then they will understand what they put our family through. Do not come here unless you have no other choice. And if you do end up here ask for Merisol and pray she is your nurse. This hospital is under investigation and I am pursuing every legal avenue available to me.

On Friday October 10th I went to check in for my 3pm appointment. The front desk receptionist, who…read morewas named "Haider," took payment for my appointment last month and demanded payment up front before that day's appointment. He stated that this was a new policy. Of course, I understand needing to take payment before services but "Haider" raised his tone and spoke to me in an extremely rude and unprofessional way. I kindly asked him to be more polite but he became more aggressive and defensive. He made me feel very uncomfortable and unsafe. My grandmother recently passed and I have been working 60 hours a week in my healthcare job, and I had gone to acupuncture that day to help with my overall wellness. The manner in which "Haider" handled the interaction made my experience at Sonoran University very unpleasant. I even considered not returning for further acupuncture despite having been a loyal and frequent customer for the last several years. I feel that additional training in terms of customer service should be given to this receptionist; his service was not up to the high standards that I've experienced from other personnel at your establishment.

at first, I had a good experience, but unfortunately they are unethical and ableist. I worked with…read morean herbalist/nutritionist grad student. without warning, I was sent a termination letter on a Friday evening and my appointment that was to be on Monday was cancelled. the practitioner I worked with seems too afraid to address my concerns which is weird. If you can't face challenges and need all your cases to be easy and straightforward, you're going to fail in the real world. it is not ok to suddenly terminate someone without warning. this is harmful behavior and not client-centered. It's very obvious that they will not consider that folks have other challenges, and any kind of chronic illness is supposed to just disappear. As chronic illness increases in our population, this is a practice to stay away from, unfortunately.

This is a horrible place and reading the reviews I see it was not isolated to my experience at all…read more Was sent here by the staff in City of Tempe. Wont even see you without insurance even though they advertise all over the website about how they want to HELP you get care. YET THEY DO NOT ACCEPT ANY NEW UN INSURED PATIENTS. Will be sharing with AZ business for false advertisement, Federal for the accreditations too. DO NOT USE THIS COMPANY. READ THE REVIEWS AND CALL AND ASK ABOUT HELP SIGNING UP FOR CARE. They will refuse. But yea, its a NPO. LOL

while I like my dictor, I have very little good to say about staff. They are rude and incompetent…read more I can't get them to coordinate with my new insurance to get my prescriptions refilled. i have to make an appointment with my doctor to demand help in getting things fixed. They don't understand that my spouse and I have signed paperwork for each of us to know about the other's medical records and refuse to allow me to send information through the app to my spouse's doctor. Getting a specialist referral close to where I live is next to impossible. They give me referral to doctors 25 miles away. Unless you HAVE TO GOT HERE, AVOID THIS PLACE.

great hospital and great experience. highly recommend. lots of positive changes and good care.read more

Great experience at Tempe, from my ER visit to surgery everything went smoothly. The staff were…read morefriendly, and care felt individualized.

I don't know where to start it was such a terrible experience. First of all the paper was redundant…read moreon every page front and back it asks for your name and birth date and date. Secondly the front staff was so impersonable almost to the point of being rude. The office was so outdated I felt like I was in the '60s and so old it looked dirty. They had me take off all my clothes and put on this paper robe and wait for the doctor. He bursted in the room and was very sour. He told my mom turn off your phone! She explained the phone volume was off but she need to keep it on because she has a very ill elderly mother who might need to reach out to her. He then very rudely told me turn off your phone. I said I can't I need to leave it open for my mother. He then yelled out to his nurse she refuses to turn her phone off, then the nurse stormed in and told me I had to turn my phone off again I explained to her my reasoning she said then we have to leave cuz we're not following their policy. She was rude they treated me like I was a 5-year-old and asked us to leave. Worst bedside matter I ever seen I felt like I was in a swamp with alligators and crocodiles. A waste of our time and I would not suggest this place to anyone

The doctor was nice and made me feel comfortable but the front desk staff acted unprofessional and…read moremade me uncomfortable. There were about 6 of them in the desk area and all of them were staring at me as I checked out and seemed to be gossiping. Overall it was an unpleasant experience and I won't be returning here for care.

The staff weren't the nicest! NEVER got called to confirm my appointment and the worst part was…read morethat I drove all the way over there to my appointment but WAS NEVER SEEN!! I WAITED ALMOST A MONTH FOR THAT APPOINTMENT JUST FOR THEM TO TELL ME I HAVE TO RESCHEDULE TO NEXT MONTH! Unprofessional!!! Don't waste your time here.

This was a waste of time and money. I visited Dr. Champagne for a breast exam and I thought that…read morethey were going to do a scan or anything else. I paid a $25 copay and left work for this appointment. They had me come in 30 min early to fill out all of this paperwork just for the doctor to tell me she's going to order an exam for my other doctor to complete and that the exam was not for now but for in two weeks. Just in case it's needed/I'm still experiencing breast pain. When asked if Dr. Champagne could write a doctors note regarding taking an extended breaks to relieve my pain from the breast discussed in the appt. She said to follow up with Dr. Poku. I'm like what is your purpose then? because the breast exam, Dr. Poku could have done. I wasted an hour of my time leaving work just for her to defer everything back to my OB. Terrible service and experience. Would not recommend.

This is for the Banner Desert location: Trying to connect with office staff by phone is a joke,…read morelong hold times and if you hold long enough, you'll be connected with an "operator" that can't schedule appointments but can maybe cancel them (recently request to cancel was not done). As far as the callback option, you may or may not be called back. I suffer from severe chronic back and SI joint pain from an unhealed pelvic fracture, so sitting in the waiting room sometimes over an hour past my appointment time is ridiculous, I shouldn't have to take a dose of morphine to get through the waiting process. I have left a couple times because of unbearable pain. Front desk agents are rude and seem uncaring. When I come in for an infusion the room is never more than 1/2 full but wait time to even be acknowledged is way too long. Dr Batra doesn't seem to care about my extenuating circumstances. I have mantle cell lymphoma which is all the stress I can bear without what I have just described added to it. Mantle cell is an incurable and aggressive cancer so time precious.

ATTENTION DO NOT GO HERE!!!!…read more I called over the phone and spoke with the appointment scheduler about a from I needed filled out for my study abroad stating that I was seen by a travel specialist. I confirmed this information over the phone and was told that this was fine. I show up have the entire appointment only to be told at the end that they could not sign the paper which was the entire point of the appointment. The nurse was very nice and it was not her fault but man this is really fucking disappointing. Especially since I was told directly over the phone that bringing the form was fine. Which is the whole reason I am upset If I just showed up without telling anyone I needed something signed of course that is my fault, but to be lied to and then not even offered a discount for the inconvenience is ridiculous. I was also told over the phone that the appointment was $99 for the consultation and I got an email stated if I did pre-checkin paper work that the consultation would be $25 off discount making my total $75 total. Of course another lie because when I asked about it I was told the consultation was actually $125 which is hilarious so basically the $25 discount is also a scam because they are just gonna add $25 to whatever total you end up having im sure.

Passport Health is a massive rip off. They charged my wife and I $200 just for showing up and…read moreasking questions on shots we needed for Africa. DO NOT waste your money on them. Go straight to Costco and you can get the same exact vaccinations for a fraction of the cost. On top of that Passport health does not take insurance which is crazy. Costco does. Here are some cost comparison examples. Passport wanted to charge $423 per person for a yellow fever vaccination. Costco charged us $181. Passport wanted to charge $228 for Typhoid. Costco charged $109. Passport charged $68 for Malarone Malaria pills. Costco charged $10. These are the Costco prices if your insurance doesn't cover it. You may ask well does Costco know what shots I need? Passport health doesn't have a clue... we watched in horror as they had to Google it and look them up on the CDC to see what we needed. They are zero value add and a scam. Skip them and save a ton of money.