Unfortunately, we were rear-ended by a drunk driver on Christmas. NFS towing came out to remove our total vehicle. While this process is never ideal, the tow yard made it relatively easy to check in and gain access to our vehicle in order to remove our personal belongings. One thing to note: in Google maps, it shows the tow yard address where there is a mechanic service center. But the tow yard is actually behind the service center. You need to drive between the service center and the gas station and head all the way to the back alley. This leads you to the smaller Road where you can parallel park at and access the tow yard door that way. Once you check in, no one's really there to help you find your vehicle, though, so be prepared to look through the full yard until you find it. It was pretty hidden and tucked away, which is good for anti-theft purposes. However, I didn't really see anyone in the yard itself, so I would imagine it would be relatively easy for someone to walk off the street and access these vehicles and the items within. read more

Heartless! Had my car totaled by another driver. Came to pick up my belongings and was asked for payment first. Customer service didn't care about me or what happened. read more

This place is a scam. They towed my spare car on a Thursday and didn't give me notice until on a Saturday. Of course no one answering the phone over the weekend could help and made me wait till Monday. The female answering the phone is extremely unprofessional, rude, and lacks empathy. On the phone calls it sounded like a manager. It was in the background, making her do his dirty work. The company will not work with you and works to only tow the cars that they think are worth money. These cars were on the same block as my car which is in good shape and they left these cars full of junk claiming that someone complained. The goal of this towing yard is to extort money from hard-working. Families. read more

I called in for a private tow to be done to the auto shop. the lady on the phone, her name was Cierra I believe, was kind and efficient with my request. The man that came only 20 minutes later was also nice, professional, and he looked like he knew what he was doing. Pricing was reasonable and I'm super happy with this service! read more

Best Tow company out there!! my house has a difficult entry and I was worried about them getting my vehicle up it but they came through! quick and efficient, they really know what they are doing. I recommend 10/10 !! read more

NFS Towing - Towing Near Me - Federal Way, Washington

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Alex was beyond helpful in getting our vehicle where it was needed. After dealing with a crash having someone who was nice, professional, and helpful was definitely needed. He towed the vehicle and was careful throughout, then also set it where we requested. Was definitely the company to go with, quality worth the price. Thank you Alex!!! read more

I came to NFS towing in Federal ,Way at 4:45 pm on 07/07/2025. I was yelled at by a tow truck driver in saying you cant read? I replied no I cant see real good with the sun in my eyes. Then he approached me and said I cant help it if you cant see and the window is over there! I then asked him why he was being so Rude? He then said I cant help it cause you cant see and the window is over there. He is a tow truck driver and very rude and this is unacceptable this employee has horrible customer service and he is bad for business. I hope the the owner of this business reads this and does something effective with this employee . At NFS towing in Federal, Way Wash. I was badly insulted. Walter Green read more

If I could give this zero stars I would. We ran in the ditch and the neighbor called the cops and the cops called the NFS towing to pull us out and they charged us for $574 just to pull us out when the car was not scratched and was drivable. We didn't have the money to pay that much and wouldn't take the $143 we had in cash and let us drive off. They took it to their yard over night. Way too much just to pull us out that literally took two minutes. It is run by teenagers. Such a SCAM! NEVER EVER get towed by them they charge you way over and rude as heck. If you wanna get towed I recommend AAA not NFS big scam read more

Today my Suburban broke down at 4:00 p.m in the middle of traffic. Alex happened to be driving by could see I was in distress. He calmed me down, walked me thru was he was going to be doing with my vehicle. Towed me to a safe space. Alex even came to where our car was waiting for the dealership to tow it once he was off his shift to check on our situation. 5 hours later we are still waiting for that dealership tow. Thank you Alex, you really had a way of handling a traumatic situation. (for me anyway) read more

Scammers. Do not use this place for a tow. They advertised a 75 dollar fee and charged me 185 dollars to go 6 miles. Tim the little tow driver had the audacity to say that i was responsible for his mileage to get back to the tow yard...huh? Asked him for an itemized receipt and he couldnt produce one because he does not know basic math..save your money and go somewhere else read more

Look no further for superior service & value. Eugene was wonderful & patient. He gave me a spot on quote that was reasonable & affordable for a single female on a budget. (Ignore whiners. Towing's not generally inexpensive, but it's no surprise.) He arrived earlier than stated, hook up was quick & careful. Eugene was communicative on where I needed my RV parked on arrival, and pleasantly accommodated my request for placement. This experience was seamless & stress free. Thank you! read more

NFS Towing - RV drop off at home! - Towing Near Me - Federal Way, Washington

Unbelievably rude service from the lady at the front desk. Not to mention that their pricing model is a borderline scam. If you need your car towed, I suggest you go anywhere else. read more

Real piece of work here. They don't have prices in their site because it's outrageous what it costs. 248 dollars to tow after hours? Like if your open 24 hours there shouldn't be a fee you're open??? read more

My car was towed from the site of a collision in Auburn to Federal Way NFS Towing. The bill was $685 for the tow and three days storage. When I showed up to retrieve the vehicle the "manager" towed my car out of the impound lot to the very end of the street. That forced me to position my truck in the intersection in order to load the car onto the trailer, which was a dangerous situation. The road at that location was uneven which made loading the car more difficult. There was about 250 feet of wide space on the side of the road where he could've dropped it safely and more easily. He apparently was mad that I wanted to keep the wrecked car, my guess was that I was "cheating" him out of it's salvage value at auction. Whatever the reason, he had an attitude. I would suggest that given an option use a different service. The Auburn police called this outfit, not me. read more

They towed my vehicle on a Thursday, but didn't notify local law enforcement as required by law. I reported the vehicle stolen and found out the following Monday it was towed by NFS. I paid over $600 to get it out of impound. 6 months after I got the truck back, NFS filed a report of sale with the DOL. Total fraud. I called NFS and they haven't corrected their "mistake " . read more

My wife was at the car wash this AM and a guy (George Phillip), from this towing company, was behind her and he not only helped her wash our vehicle he did the whole damn thing for her. What a company, what a guy. Thank you! Anyone one who still has this kind of chivalry, in today's world, deserves your bisness. read more

Do not waste your time, yes they came down to help, kid wasnt even aware what was to be done but due to covid special we paid 250 to go with in 5 miles, which getting toy mechanic was a huge rip off, try to avoid them if you can, especially women read more