Bro Dillon came through. I've dealt with towing drivers before, and had some bad experiences, but Dillon had the most respectful attitude and displayed awesome customer service. I would definitely recommend Puyallup Towing Inc. to anyone who is looking for an awesome experience with needing a tow and great customer service. Thank you Dillon for taking care of our towing needs! read more

The lady that answers the phone is rude as fuck I wanted to stop by and speak to the business owner about something that happened with my vehicle and the lady said no you can't stop by do not go here. Their prices are high. And the person that answers the phone she is rude as hell. Please save your money and go elsewhere. I will not give them another dime. read more

I made a Yelp just because of how bad the service was. My tower, Allan, kept looking at his phone while driving. He said he knew what he was doing, and then proceeded to stop at a green light some time after. He even put in earbuds and took a call while we were driving as well. I was uncomfortable the entire time until we reached our destination. read more

My fiancé got into an accident in my car on a Saturday and they towed my vehicle before AAA could come. Filed an insurance claim, I've been trying to retrieve my personal items out of my car so that my insurance company can pick it up from the yard. When I called on Monday (during reg business hours), they said I would have to pay $150 to get my things out of my car - which is against state law. I went in the next day (again, during reg business hours) and the two very rude women in the office said that because their office was closed (even though the door and gates were open and clearly there were people working in said office) that it would be an after hours charge to get access to my personal belongings - once again against state law. Not only am I having a hard time with this company, but even USAA is having difficulty with them. If you can, avoid this tow company at all costs. They are breaking the law, they have 2 large dogs in the office that bark as soon as you come in, and they have no problem being condescending. read more

Jay Jay was great! Helped me with my car and got me to where I needed to with my damaged tires. Great customer service. I wish them the best!! read more

My husband, my newborn and I were on our way to get my car serviced and then to an appt when my car would not start. The engine wouldn't turn over what so ever. I used my insurance, GEICO, to get roadside assistance and they were so fast at locating someone and sending them to me immediately. My husband was scared it was going to take a while for them to arrive but I called dispatch, asked her if we had to be present and if she knew when someone would be coming. The gal was very kind and informed me that she had someone that would be coming to me immediately within 10-15 min. My husband and I patiently waited and kinda started getting antsy wondering where the tow truck was but I wanted to give him grace in case he got lost or something. Well, JJ was the person who helped us, he called me to inform me he was about 8-10 min away from me. I can't lie, I did get sassy with him and told him we were told he'd be here earlier but he explained to me that he needed to assist another coworker because they had broken down. I instantly felt bad for being such a jerk now and told him that we'd see him soon. As soon as JJ arrived, he was super professional and kind. He asked us what was wrong to double check, we explained, I handed him my car key and we were on our way! Super fast. Not even 5 min after leaving, JJ calls me and tells me he turned my car on!! My husband and I instantly felt stupid. I asked JJ how he got it to turn on, he explained and even offered to not tow the car to the shop anymore if we wanted to drive it instead. Since we had already left and it's through insurance, I just asked him to tow it to the shop so it can still get diagnosed to figure out what's going on. Overall JJ was amazing! read more

I got a tow from a gentleman named Thomas today he was a really nice guy easy to talk to really smart knew a lot of stuff had a great conversation from Federal Way to Bellevue he was quick thorough and a safe driver I would definitely recommend anyone using this company and asking for him specifically for a tail read more

Puyallup Towing - Towing Near Me - Puyallup, Washington

When you are having a bad day, you'd want to maximize the pleasant interactions on your path to improving your day. These guys were one such example today. I was a nervous wreck when my car was not moving on the freeway with fluids leaking out of my car's hood. The person I spoke with on phone who coordinates the drivers was really sweet and patient. The driver was a gentleman. He knew how someone who is stuck on the road feels and he literally went the extra mile to make my life easier. read more

Worked with William and he was amazing! Instead of towing right away he checked my car out and said I should be able to get it to a repair shop if I add some coolant. Not only did he give me some cash for the coolant, he also called up the closest gas station and checked to see if they sold it for me. In the end, there was a small hole that was causing the coolant to leak out and my car needed to be towed anyways. He took of the jump charge and combined it with the charge of towing since I needed it taken about 14 miles. My wait time for his arrival was only 30 minutes! I would recommend this towing service (or William at the very least) to anyone in the Puyallup area. read more

On Thursday around noon my truck was stolen from my residence I immediately called it in stollen and filled a report. This truck was stolen a few months back so I barely kept gas in it especially for that reason. At 10:30 Thursday night I did not answer the call in time from Washington state police, I apparently woke up on the last ring and it went to voicemail, the only number they left was to the tow yard. I called the number and talked to a gentleman named Andrew. I explained to Andrew that I was broke and in no way could afford for my truck to be impounded. He told me that his driver was not on the scene yet but would not share the location. I told him I knew it wasn't far because I kept no gas in the truck. He said "don't worry man I got you". I was frantic and nervous because I knew that Andrew could either be my hero or my evil enemy. Well guess what? When I contacted Andrew to recover my truck. I was talking to Andrews alter ego. Andrew could not wait to tell me how much how much the present charges were but the charge would be going up again in 20 min! And basically how I got you to Andrew meant he had the victim of a crime by the balls and he is going to milk me for every dollar he can get. So Puyallup towing is a business that victimized a victim and when given the opportunity to show humanity has done the exact opposite. read more

One of our vehicles needed a tow and it was very late with other companies backed up. Even though we have free tow service from Ford, they never end up sending anyone. We've called Ford 3 times in the past because the batteries constantly die and they said they'll be sending a tow but never showed up for over 2 hours even though they're going back to their own Dealership for service? Puyallup towing on the other hand came within the time range they gave us which was like 45mins and the price was very reasonable and fair. The guy who helped us was extremely patient and courteous. We highly recommend this company and will continue working with businesses that demonstrate integrity. read more

Waited 3 hours only to have the wrong type of truck sent out I was told to call my insurance company and request another type of truck so here we sit hopefully not for three more hours read more

called them and told them there was a car parked on my property. they said no problem we'll come and take care of it. they come and say because only 2 out of 4 tires are on my grass they won't tow it. driver literally told me the y need to be parked right in front of my house next to the tree in my front yard. apparently you can park on my yard according to Puyallup towing. rude. in our community you are not even allowed to park on the street but I guess you can park in my yard. read more

My AllState app was sending a tow company that was going to take over an hour to get to us. It was 100 degrees so I called Puyallup Towing. Got to us quickly (in about 15-20 min) and the car towed home without an issue. Great service! read more

Please do not use this as your last resort for tow-especially if there's an injury. Extortion seems to be their game. Apparently, the metal/parts industry is "very slow these days"in Puyallup. After asking for the initial cost of how much for a demolished car and moving forward with our lives, and insurance, you may get a different answer each time. If you talk to "Jared" and you mention about your charges yesterday with another person, he will say "no you didn't" or "you're wrong", he will argue. I talked to that person for 4 min at 3:07pm at July 31, 2019 about that charge and told me what to expect. August 1st was a different price. That was about $100 more than what I expected from yesterday. Great customer service-not. Plus, it's really nice to have a conversation with a receptionist with 4-5 large barking dogs and talking about a "conversation." I couldn't even hear what the f!@# she said in that conversation. Usually, if you do a good job, you will tell a friend or two. If you do a bad job, you will tell the whole world! FYI read more

I hate to write this review because Puyallup has incredible drivers.....it's their office staff that could use a complete overhaul! I tried to schedule a next day tow for a repair appointment and was told by the very un-pleasant receptionist that they did not take appointments and to call back tomorrow. When I called the next day I was told that they could not fit me in. Thank goodness for Auburn Valley Towing!!! read more

Wes was a awesome driver I've never experienced a actual driver yet other company that knows how to tow a motorcycle. The last few other companies I had to help them and show them how to load the bike on the flat bed. I'm only going through this company from now on and I definitely recommend anybody to go through them if you need your motorcycle towed, Huge shout out to Wes!!!!!!!!!! Thank you again!!! read more

Puyallup Towing - Tow truck and motorcycle - Towing Near Me - Puyallup, Washington

I was stranded on the side of the road this morning, and one of your employees was right there to help! He changed the tire for me quickly and got me on my way! Thanks again for your great service!!! read more

Absolutely horrible. It was an unfortunate draw that this is the tow company that my road side assistance tried to use for me. They never showed up. They kept pushing their time of showing up. I called multiple times, letting them know it was a priority tow. The car was in the middle of a busy toad, with my child in it, it was not safe. The dispatcher was worthless. Police came, called another tow, that arrived in 15mins, I had been waiting over 2.5 hrs for those worthless tow company to show. I would never recommend them read more

These guys are service oriented, friendly, and helped me move my classic car from my house to the shop for a transmission fix. Considering the roads closed to flooding, they made it to my place in the time they said they would. Great local caring people. read more

How are they still in business? I called them to report that damage was caused when my truck was towed by them. The metal part on the yellow strap they use damaged my front right rim. I just got these a month ago and paid $2000 for them. The manager told me that he has never heard of their strap damaging rims and that he is not entitled to take responsibility and to take him to court if I wanted anything done. He was completely rude when I called concerned and looking for help. This totally took me by surprise because when I went to pick up my truck the employees seemed to be so nice (of course up until you confront them about damages they caused). They clearly don't care about having returning customers or respect other people's property. Not the first time this happens. Look them up on Facebook and you will see a similar post like mine. Give your money to someone who will take care of your car as if it was theirs. All these people care about is taking your money and won't own up to any damage they caused to your vehicle. read more

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Wes was awesome, very punctual, super friendly. Made quick work of moving my hotrod. Thank you!

I had my vehicle taken by Puyallup tow after it broke down on the freeway. I called AAA to help but Puyallup Tow took my vehicle before they came. By the time I realized that they had taken my vehicle four days had passed. They wanted $6oo dollars to which I didn't have at the time. Each day the payment went up and I loss my vehicle and everything in it. Not only did they steal my vehicle they left me with parking tickets and a red light ticket. Shady company I would never do business with read more

I hit a curb and flattened my car tire. My insurance Company call them. Not only did the driver call to much sure of the location, but explained when he would be there. Once he arrived, he explained everything to me. He also helped me to decide where to tow it too. With his help I got everything set up right. I am disabled and he assisted me when needed. I would recommend this company for all your towing needs. read more

Duke did a great job loading and unloading my old Dakota. Very reasonable pricing for what AAA didn't cover. Everything was explained well and well done. read more

I was stranded at Point Defiance off leash dog park I had ran over a stump and I was quite upset about it I didn't know if there was damage to my truck or not I called Geico up to hook me up with some Towing and they did not make me feel real good about the situation but when the guy got there even though they didn't know where Point Defiance was they found it and he was there before promised and he was very nice about everything and make sure I was safe and everything was taken care of I definitely do business with these guys read more

Great service by Buck. Cars windshield wipers stopped works ng in the middle of a.rain storm. They helped me out quick and the service was great read more

office staff rude. overcharge to tow my vehicle. much cheaper rates elsewhere. Paid for my vehicle and had to wait over an hour after I paid for them to open my gate and release my vehicle. read more

I needed my car towed and scheduled it with an insurance app at 830 on a Sunday. They arrived 15 minutes early, and my driver Wes was super friendly, professional, and inspired confidence. He towed it to the place I needed, and helped me push it into the shop of his own accord, just to be nice. All in all, I'm extremely happy with his service. read more

Mike was great! It was luck of draw from AAA that he came to tow my dodge truck but if I'm ever in need of a tow or lockout I will definitely call Puyallup Tow! One of the better if not best tow truck drivers that I have dealt with! read more

Serious horrible!! My van wouldn't start so I called to get a tow puyallup towing seems reasonable priced. But they got my van to my house and I asked them if they could put the van in a certain place. The guy goes oh well no and turns the key and my van turns on. Like seriously! He couldn't called a say hey your van over turned would you still like it towed but no. Looks like it's all about the money. Which is really sad because I used my grocery money to get my van towed home so it wouldn't be impounded. If I could make a negative staring I would. I'm so sick about this. How horrible that all you care about money!!! read more

My power steering went out and battery died so I called AAA and they sent out Puyallup Towing. Jake helped us out by jumping my car and was able to even give us ideas on what was wrong with my car. Very helpful. He towed us to a local auto shop and was very friendly. Definitely approve and will use in the future. Thank you!! read more

I had the misfortune of a blown tire late last night. I called AAA and they sent out Puyallup Towing. I did not catch the name of the driver, but he was incredibly helpful and kind. Being stuck in 39 degree weather in an unfamiliar place could was scary, but he handled the tire problem and tow professionally, putting me at ease. I highly recommend. He is an asset to the company, for sure. read more

I had a dead battery and submitted a request for assistance through the GEICO app at 3:09 pm. I called the Puyullup Towing dispatch center at 3:20 to confirm they received my submission and a representative was at my house by 3:35 pm. My car was started and ready to go by 3:40 pm. I appreciated their quick response as well as the service provided by the dispatch center and the technician. read more

Horrible service. Parked my car on the road illegally. Said they'd come back and fix it but never said. Shady