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    Ngoc Huong

    3.0 (1 review)

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    M & J Jewelers

    M & J Jewelers

    4.3(39 reviews)
    1.8 mi
    $

    Beware, DO NOT USE this place if you want your watch unharmed. Do not reward incompetence, save…read moreyour watch, go somewhere else. I visited M & J Jewelers, as it has excellent reviews and is right in Rosslyn Metro. I brought 2 watches with me, both just needed their batteries replaced. My Tissot Touch, an irreplaceable gift from my dad, and a Wittnauer, titanium watch with 20-year long-life battery. I called ahead and let the technician know what kind of watches I am bringing, "no problem sir" I heard. What followed is a total nightmare that resulted in a destruction of my Tissot closely followed by vitriol barrage from the owner, who try to hide his complete and utter incompetence by his aggressive verbal assault while laughing out my concerns and patronizing me along the way. He spent 15 minutes trying to open my Tissot with increasingly more forceful techniques and tools. This resulted in multiple scratches so deep that I can't put the watch on without really irritating my skin. I tried to stop him, but only heard that he knows what he is doing and to let him work. I am attaching a picture, it may be difficult to see the scratches, but trust me, they are deep. After I told him to just give me the watch back, he popped the back of my Wittnauer and announced to me "there is no battery here." This is the first time this watch with its long life 20-year battery has ever been opened, but he could not even find it inside. Yes this battery does look different form your ordinary watch battery, but instead of acknowledging that he's never seen one before, he laughed his cackling, laud and toothless laughter at me for claiming that there is a battery there to be replaced. Unreal! I felt insulted and my watch (made precious by virtue of a special gift) damaged, I was literally pushed out the door. I would like to think that we are an open and inclusive society, and I practice it daily in my business and consumer choices. I try to judge people on their merit and not accents and appearance. This experience was a sobering one however, where someone from a culture of non-existent customer service and obvious patriarchal disdain for women, treated me in a way that is incompatible with the most basic rules of civil behavior and polite human interaction. I believe that such businesses should not be supported and we should demand better. Here is my attempt at doing just that.

    Tiny little place in that horrible Rosslyn metro "mall" that most people don't know even exists…read more It's on the second floor in a somewhat junky tiny store. They don't really sell anything by repairs seem to be the thing. I was disappointed in the lack of good watch/jewelry repair spots in the area, especially reasonably priced ones. This place is where to go, and the friendly old man that is the only employee is very nice. He fixes watches and many things just while you wait, and charges a super small amount. For a more complicated necklace fix it was ready the next day. If you lose a piece of pin of a watch for example he has those as well.

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    M & J Jewelers

    Ngoc Huong - jewelry - Updated July 2026

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